Car Hire
at Dallas Airport

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car hire brands operating at Dallas Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Dallas Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Dallas Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Dallas Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All hire car counters at Dallas Airport (DFW) are located off-terminal at the DFW Rental Car Centre, at 2424 E 38th Street, near the south entrance of the airport complex. There are no counters inside the terminals themselves.

To reach the Rental Car Centre from any terminal at Dallas Airport, follow the overhead signs for Ground Transport or Shuttle to the lower level kerbside. Look for the purple Rental Car Shuttle stop, which is separate from hotel and rideshare zones. Shuttles run 24 hours a day, 7 days a week, every 10 to 15 minutes, and the journey takes approximately 5 to 10 minutes.

Once at the Rental Car Centre, proceed to the Customer Service Plaza on the top floor, where all major brands including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty have counters or kiosks. Present your driving licence, credit card, and reservation confirmation to complete the agreement, then collect your vehicle from the adjacent garage.

If you are arriving on an international flight, you will land primarily in Terminal D. Allow extra time for immigration, baggage reclaim, and customs before heading to the shuttle stop. From the moment you clear customs, plan on 20 to 35 minutes to reach the counter, plus the variable time for immigration queues.

Hiring a vehicle at Dallas Airport involves a significant layer of location-specific surcharges that are added on top of the base hire rate. At Dallas Airport, these combined fees and taxes can reach approximately 29% of the total hire price, which is higher than many other U.S. airports.

The main charges you will see at Dallas Airport include:

• Airport concession recovery fee: charged by the hire company to recover the cost of operating at the airport, passed directly to hirers
• Customer facility charge: a per-contract fee tied to the use of the Dallas Airport Rental Car Centre
• State and local hire taxes specific to Texas and the Dallas area

Because some of these charges are fixed amounts rather than percentages, they can have a proportionally larger impact on lower-priced hires. Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are payable at the counter.

If your confirmation states that taxes and fees are included, you should not be billed again for those items at the Dallas Airport counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the hire is complete.

The Dallas Airport area sits within one of the most extensive cashless toll networks in the United States. When hiring at Dallas Airport, you will encounter toll roads managed by multiple authorities, including the North Texas Tollway Authority (NTTA) with its TollTag system, TxDOT with TxTag, and TEXpress Lanes on routes such as the North Tarrant Express and the I-635 LBJ Managed Lanes.

Almost all toll facilities in the Dallas Airport region use overhead gantries that read transponders or photograph licence plates. Cash booths are rare or nonexistent on most routes.

Your hire vehicle at Dallas Airport will already include an electronic toll device. At the counter you will typically have two options:

• Unlimited toll package: a flat daily fee of approximately US$11 to US$25 per hire day, covering all toll usage during the hire period
• Pay per use: the hire company bills you the actual toll amounts plus daily or administrative processing fees after the hire ends, which can appear on your card days or weeks later

If you plan to drive frequently on Dallas-area expressways, the unlimited package may offer better value. For one or two toll uses, pay-per-use may cost less overall. Estimated daily toll costs in the Dallas Airport metro area range from approximately US$5 to US$20 depending on your routes.

Texas has no congestion charges or emissions zones, so the only road fees you need to plan for are standard tolls.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to tolls paid during your Dallas Airport hire.

Given the extensive cashless toll network around Dallas Airport, including NTTA routes, TEXpress Lanes, and TxTag roads, toll costs can add up quickly. Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value.

For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).

To claim your Tolls Cashback after your Dallas Airport hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

To collect your hire car at Dallas Airport, you must present the following physical documents at the Rental Car Centre counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or itinerary showing your return date (required for visitors from outside the United States)

If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at Dallas Airport. For licences in other non-English scripts or languages, an IDP is strongly recommended even if not strictly required, as the hire counter staff may request a translation.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Dallas Airport counter.

If you are adding an additional driver, that person must also be present at the Dallas Airport counter with their own valid driving licence and any required IDP. They must sign the hire agreement before driving the vehicle.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to hire a car at Dallas Airport. Debit cards and prepaid cards are not accepted for the security deposit authorisation hold.

At the Dallas Airport Rental Car Centre, the counter will place a temporary authorisation hold on your credit card at pickup. For standard vehicles at Dallas Airport, this hold is typically in the range of US$200 to US$400 above your estimated hire charges, though the exact amount varies by hire brand, vehicle class, and hire duration. This hold reduces your available credit until your bank releases it after the vehicle is returned, which can take up to 15 business days.

Even if you have already prepaid your booking in full, you must still present a physical credit card at the Dallas Airport counter for the security hold. Virtual cards, single-use card numbers, and digital wallets are not accepted.

To avoid issues at the Dallas Airport counter:

• Confirm your card is enabled for in-person transactions in the United Kingdom
• Set a travel notice with your bank before arriving
• Bring a backup credit card in your own name in case your primary card is declined

At Dallas Airport, the minimum age to hire a car without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be subject to a daily young-driver surcharge, and most vehicle classes are restricted to drivers aged 25 and older.

Vehicle classes typically restricted to drivers 25 and older at Dallas Airport include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.

Young-driver surcharge amounts at Dallas Airport vary by hire brand:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, with a maximum of US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, with a maximum of US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

If you are from Latin America or the Caribbean and are aged 21 to 24, certain Avis and Budget rates at Dallas Airport may waive the young-driver fee for the main driver. Check your booking confirmation to see if this waiver is shown.

Drivers under 21 cannot hire at Dallas Airport under standard policies.

Yes, you can add an additional driver to your hire at Dallas Airport, either when your booking includes one at no extra cost or by paying a daily fee at the counter.

The additional driver must be physically present at the Dallas Airport Rental Car Centre counter at pickup. They must bring their own valid driving licence and any required International Driving Permit, sign the hire agreement, and meet the same age and document requirements as the main driver.

If your booking does not include a free additional driver, the daily fees at Dallas Airport are:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

For Avis, Budget, and Payless at Dallas Airport, additional drivers must generally be at least 25 years old. Only drivers listed on the hire agreement are covered by the vehicle’s protections, so anyone who drives without being added to the contract may void coverage.

If you need to add a driver after leaving the Dallas Airport counter, you must visit a branch location in person to update the agreement. Phone or chat requests alone are typically not sufficient.

Yes, most bookings include travel assistance cover that can help if an emergency occurs during your Dallas Airport hire, though this benefit does not apply to customers who are residents of the United Kingdom or Canada.

For eligible hirers, travel assistance is provided through Terrawind Global Protection and is included with most bookings. It covers up to 5 passengers and includes:

• Medical cover for accidents and non-pre-existing illnesses during your trip
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover is particularly relevant if you experience a medical emergency or an accident while driving in the Dallas Airport area or on Texas highways. It does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or third-party liability (handled by LIS/SLI).

If you need assistance during your Dallas Airport hire, contact the provider directly at any hour:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation.

Hire cars at Dallas Airport follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At the Dallas Airport Rental Car Centre, check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the facility.

When returning your vehicle to Dallas Airport, refuel within approximately 10 miles of the Rental Car Centre so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the station address, date, and time.

If you return the vehicle below the recorded starting level, the hire company may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than standard pump prices
• A refuelling service fee for the administrative handling

For after-hours returns at Dallas Airport, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation. The Dallas Airport Rental Car Centre supports after-hours key drop returns, with large black key drop boxes available on the return level.

An International Driving Permit (IDP) is mandatory at Dallas Airport if your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. Without an IDP in these cases, the hire counter may refuse to complete the hire.

If your licence is in English or uses the Latin alphabet but is issued outside the United Kingdom, an IDP is strongly recommended but not strictly required at Dallas Airport. However, some hire brands at the Dallas Airport Rental Car Centre may request one at their discretion, so carrying an IDP reduces the risk of complications at pickup.

Important points to keep in mind:

• An IDP is a translation document only and must always be carried together with your original driving licence. It is not a standalone licence and will not be accepted without the original.
• You must obtain your IDP in your home country before travelling. U.K. issuers such as AAA do not issue IDPs to holders of non-U.K. licences.
• All documents presented at the Dallas Airport counter must be physical originals. Digital versions are not accepted.

If you are unsure whether your licence requires an IDP for your Dallas Airport hire, obtain one before departure to avoid any issues at the counter.

Returning your hire car at Dallas Airport follows a straightforward process at the same off-terminal Rental Car Centre where you collected the vehicle.

Follow airport signs directing you to the DFW Rental Car Centre. Enter the south end of the facility and proceed to the second level return area, following the blue hire car signs. Drop off your vehicle, remove all personal belongings, and place the keys in the large black key drop boxes located on the return level. These boxes are available for after-hours returns as well.

After dropping off the vehicle at Dallas Airport, the return-level shuttle runs 24 hours a day, 7 days a week, taking you back to your terminal.

A few important points for your Dallas Airport return:

• Refuel within approximately 10 miles of the Rental Car Centre before arriving, and keep your receipt
• The standard grace period for returns is approximately 29 to 30 minutes beyond your scheduled return time. Returning more than 30 minutes late may trigger additional hourly or daily charges, so plan your return time carefully
• For after-hours returns, leave your fuel receipt in the return envelope and keep photos of the fuel gauge and vehicle condition

Check your hire agreement for the exact grace period terms that apply to your Dallas Airport booking, as enforcement can vary by brand.

When hiring at Dallas Airport, two main types of cover are relevant: protection for the hire vehicle itself and protection for third parties.

Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) reduces your financial liability if the hire vehicle is damaged or stolen during your Dallas Airport hire. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving in the Dallas Airport area or on Texas roads. Texas does not universally require hire companies to include state-minimum liability in every hire, so cover levels can vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary cover of up to US$300,000 to your Dallas Airport booking.

Key points to review before your Dallas Airport pickup:

• Check your booking confirmation to confirm which coverages are included in your rate
• At the Dallas Airport counter, verify that CDW/LDW and any liability cover appear on the hire agreement before signing
• Only drivers listed on the hire agreement are covered. Add all additional drivers at the Dallas Airport counter
• CDW/LDW typically excludes tyres, undercarriage, roof, and keys unless a specific add-on is purchased

Travel assistance included with most bookings covers medical emergencies during your Dallas Airport hire but does not replace CDW/LDW or liability cover.