VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Canada include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Canada, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Budget rental experience with complete protection and peace of mind during your trip in Canada.
Will I face unexpected charges at the Budget counter in Canada when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Budget booking in Canada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Canada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at major airports in Canada?
Budget operates counters at several major airports across Canada, each with its own pickup process.
- Vancouver International Airport (YVR): the Budget counter is located on-site; after-hours returns are accepted via a key and agreement drop box.
- Toronto Pearson International Airport (YYZ): the Budget counter is open daily from 6:00 AM to 1:00 AM; after-hours returns use a drop box in the car rental area.
- Montreal Trudeau International Airport (YUL): Budget directs renters to a kiosk at P4 Parking where keys are collected.
- Winnipeg International Airport (YWG): counter hours vary by day; after-hours drop box is available at the front counter area.
- Ottawa International Airport (YOW): Budget is present on-site with Fastbreak service available.
At all Budget airport locations in Canada, follow the car rental signage inside the terminal. If you are a Fastbreak member, you may be able to skip the counter entirely and proceed directly to your assigned vehicle lane. Always confirm your specific pickup building and floor on your booking confirmation before you arrive.
What documents do I need to pick up a Budget rental car in Canada?
To collect your Budget rental car in Canada, you must present the following physical documents at the counter.
- A valid, original driver's license in the main driver's name. Digital copies are not accepted.
- A major credit card with the driver's name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting Canada from abroad.
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original license.
Budget Canada follows the same document rules as other partner brands. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
How does the security deposit work for Budget rentals in Canada?
When you pick up your Budget rental car in Canada, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
Typical deposit hold amounts for Budget rentals in Canada range from CAD 300 to CAD 500 on a standard vehicle, though some locations may hold up to approximately CAD 750. Premium or specialty vehicle classes may carry higher holds.
- You must present a physical, major credit card in the main driver's name with the name printed on the card.
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
- Bring a backup credit card in case your primary card is declined.
- Notify your bank of international travel to prevent fraud blocks on the authorization.
After you return the vehicle and the Budget rental agreement is closed, the hold is released. Your bank or card issuer controls how quickly the funds reappear on your statement, which can take up to 15 business days.
How does the Tolls Cashback benefit work for Budget rentals in Canada?
All bookings made through Hola Car Rentals, including Budget rentals in Canada, include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your rental.
This is especially relevant in Canada because toll roads do exist, most notably Highway 407 ETR in Ontario, a fully electronic 108 km highway crossing the Greater Toronto Area that Budget renters may encounter near Toronto Pearson Airport (YYZ). Tolls in Canada are cashless and billed by license plate photography, so charges can appear on your card weeks after the rental ends.
To claim your Tolls Cashback after returning your Budget rental in Canada:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or statement showing the charges paid.
Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
Are there toll roads near Budget rental locations in Canada?
Yes, toll roads do exist in Canada, and Budget renters should be aware of them before driving, particularly in Ontario.
The main toll road to know is Highway 407 ETR, a privately operated 108 km electronic toll highway that runs across the Greater Toronto Area. It is fully cashless, meaning there are no toll booths. Cameras photograph your license plate and the bill is sent to the rental company, which then charges your card, often weeks after your rental ends.
Typical costs on the 407 ETR for a light vehicle include a per-kilometre rate (ranging from approximately CAD 0.50 to CAD 0.87 per km depending on zone and time of day), a trip charge of around CAD 4.00, and a camera charge of approximately CAD 10.20 if no transponder is used. A 25 km trip can cost roughly CAD 30 in total.
- Other tolled roads and bridges exist in Quebec, Nova Scotia, and Prince Edward Island.
- Ontario's major free highways (401, QEW, 400) are not tolled.
- To avoid the 407 ETR, set your GPS to avoid toll roads before leaving the Budget lot.
If your Budget rental in Canada includes a toll program, review the daily fee and whether it is flat-rate or pay-per-use before signing the agreement.
What is the additional driver fee for Budget rentals in Canada?
Yes, Budget charges an additional driver fee in Canada when the extra driver is not included in your rate.
For Budget rentals in Canada, the additional driver fee is CAD 13 per rental day plus applicable taxes, with a maximum charge of CAD 65 plus taxes for the full rental period. This fee is paid directly at the Budget counter at pickup and is not prepaid through your booking.
- The additional driver must be present at the Budget counter at pickup with a valid driver's license and any required ID.
- For Budget Canada, additional drivers should be at least 25 years old at the time of pickup.
- At Vancouver International Airport (YVR), the fee may be waived for a spouse or domestic partner.
- A maximum of 2 additional drivers per rental is permitted at some Budget locations in Canada.
Check your booking confirmation before arriving at the counter. If your rate explicitly states additional driver is included, no fee applies for the first extra driver. If it is not included, Budget for the daily fee when planning your trip costs in Canada.
Is third-party liability insurance included in a Budget rental in Canada?
Yes, third-party liability coverage is included by default when you rent a Budget car in Canada through Hola Car Rentals.
Canadian provincial law requires every vehicle on the road to carry third-party liability insurance. This statutory liability follows the rental vehicle and is included automatically when you book a Budget rental in Canada. It covers bodily injury and property damage you may cause to other people while driving.
However, the default statutory coverage meets only the provincial minimum. You can purchase supplemental liability insurance (LIS/ALI/SLI) for higher limits if you want additional protection beyond the legal minimum.
- Third-party liability covers injury or property damage to others, not damage to your Budget rental vehicle.
- Damage to the rental car itself is covered by CDW/LDW, which is a separate protection.
- Only drivers named on the Budget rental agreement are covered; unlisted drivers void coverage.
Review your booking confirmation to confirm what is included in your specific rate for Canada, and ask the Budget counter agent to clarify the liability limits on your rental agreement before signing.
Does Budget in Canada offer Fastbreak or express pickup?
Yes, Budget offers Fastbreak express pickup at several major airports in Canada, allowing eligible members to skip the counter and go directly to their vehicle.
Fastbreak is available at the following Budget locations in Canada:
- Vancouver International Airport (YVR): proceed to the Fastbreak booth or lane; staff may escort you to the vehicle.
- Toronto Pearson International Airport (YYZ): Fastbreak booth hours vary by day; confirm hours on your booking confirmation.
- Winnipeg International Airport (YWG): staff escort to vehicle may be offered.
- Ottawa International Airport (YOW): Fastbreak service is available on-site.
Fastbreak members can also earn up to 52 coupons annually, equivalent to over CAD 1,000 in Budget Bucks toward future rentals. Budget Canada also partners with Aeroplan, AIR MILES, and Triangle Rewards, so members of those programs may have additional benefits at the counter.
If you are not enrolled in Fastbreak, you will check in at the standard Budget counter. Counter hours at Canadian airports generally run from early morning until after midnight, but always verify the specific hours for your location on your booking confirmation before arriving.
Does travel assistance apply to Budget rentals in Canada?
No, the travel assistance benefit included with most Hola Car Rentals bookings does not apply to Canadian residents renting a Budget car in Canada.
This coverage, provided by Terrawind Global Protection, applies only to non-North American customers. Canadian and US residents do not qualify for this benefit, regardless of which rental brand, including Budget, they book through Hola Car Rentals in Canada.
If you are visiting Canada from outside North America and renting a Budget vehicle, the travel assistance benefit may cover:
- Medical coverage for up to 5 passengers during the trip.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To use the assistance service while driving your Budget rental in Canada, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Note that this benefit does not cover damage to the Budget rental vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI).
What local fees and taxes apply to Budget car rentals in Canada?
Budget rentals in Canada include several location-specific fees and taxes that may be charged at the counter or already included in your prepaid rate, depending on how you booked.
Common fees applied to Budget rentals at Canadian airport locations include:
- Concession Recovery Fee: charged at airport locations to recover the cost of operating on airport property.
- Vehicle Licence Recovery Fee: covers provincial vehicle registration costs.
- Air Conditioning Excise Recovery Fee: a federal excise tax recovery on vehicles with air conditioning.
- Customer Facility Charge: applies at certain airport rental facilities.
- Energy Recovery Fee and Tire Management Fee: operational surcharges applied by Budget Canada.
- Environmental Fee Recovery Charge: a sustainability-related surcharge.
Whether these fees are included in your prepaid rate or due at the Budget counter in Canada depends on your booking confirmation. Check the section labeled included versus total to pay at destination on your confirmation before pickup. If a fee appears at the counter that was not disclosed on your confirmation, the No Extra Charges© guarantee may apply. Contact Hola Car Rentals support after your rental is complete with your rental agreement and receipts.
What is the fuel policy for Budget rentals in Canada?
Budget rentals in Canada follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
- At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Budget lot.
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Budget vehicle in Canada with less fuel than recorded at pickup, you may be charged for the shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at Budget locations in Canada (available at airports such as YVR, YYZ, and YWG), park and lock the vehicle, place the keys and rental agreement in the drop box, and keep a photo of the full fuel gauge as evidence. A receipt will typically be mailed to you within 48 hours of return.
Can I return my Budget rental car after hours in Canada?
Yes, after-hours returns are available at most Budget airport locations in Canada.
The process at major Budget Canada airports is as follows:
- Vancouver International Airport (YVR): park the vehicle in the designated on-site area (parkade basement), place your keys and rental agreement in the drop box at the front counter. A receipt is mailed within 48 hours.
- Toronto Pearson International Airport (YYZ): park in the designated parking garage, drop keys and agreement in the drop box in the car rental area.
- Winnipeg International Airport (YWG): park the vehicle, drop keys and contract in the front counter drop box. Valet return may be offered if available.
If you are a Fastbreak member, the return process at Budget locations in Canada is simplified: record the mileage and fuel level on the agreement, drop it in the Budget box, and a receipt is mailed to you. No counter visit is needed.
For downtown Budget locations in Canada such as Victoria or Montreal, after-hours return options vary. Check your specific location's instructions on your booking confirmation before planning a late return, as city-center branches may have more limited hours than airport counters.
Do I need an International Driving Permit to rent a Budget car in Canada?
An International Driving Permit (IDP) is not always mandatory for renting a Budget car in Canada, but it is strongly recommended in certain situations.
Visitors to Canada can generally drive with a valid foreign license. However, an IDP is required alongside your original license if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. Budget Canada and other rental partners follow this rule.
- If your license is in English or uses a Latin alphabet, an IDP is recommended but not mandatory.
- If your license uses a non-Latin script, an IDP is mandatory and must be carried with your original license at all times.
- The IDP is a translation document only; it cannot be used without your original license.
- Obtain your IDP in your home country before traveling to Canada, as it cannot be issued abroad.
Note that Budget Canada does not accept provisional or graduated licenses at all locations. At Vancouver International Airport (YVR), Alberta GDL Class 5 and Ontario G2 licenses are accepted with a graduated driver's license surcharge of CAD 19.00 per day. Check the specific Budget location rules on your booking confirmation before arriving in Canada.
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