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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 4 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 4 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 4 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 3 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 3 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 2 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 2 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 1 week ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 5 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 4 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 4 days ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 3 days ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 3 days ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."
Bj Virtue
Bj Virtue
5 7 hours ago
"Booking was very easy, excited to cruise around on our holiday"

Best Car Rental Deals

4.5/ 5
Hyundai Venue

Hyundai Venue | Automatic

SMALL

or small similar

5 2 Automatic
From $ 29.47 / day
4.5/ 5
Toyota Corolla

Toyota Corolla | Automatic

SEDAN

or sedan similar

5 3 Automatic
From $ 30.15 / day
4.5/ 5
Mazda CX 50

Mazda CX 50 | Automatic

SUV

or suv similar

5 2 Automatic
From $ 33.11 / day
4.5/ 5
Chrysler Pacifica 7 Passengers

Chrysler Pacifica 7 Passengers | Automatic

MINIVAN

or minivan similar

7 4 Automatic
From $ 51.28 / day

Traveler Tips & Price Insights

When is the best time to book a rental car in Arizona?

You should book your rental car approximately 7 days before your trip to get a below-average price.

Price Trend (Last 90 Days)

What is the most popular rental car type in Arizona?

sedan rental cars (sedan or similar) are the most popular option in Arizona.

Popular Car Types

sedan
sedan
4
small
small
2
suv
suv
2
minivan
minivan
1

Which is the cheapest car rental agency in Arizona?

In the last 72 hours, the cheapest rental cars were from Budget at 52.14/day.

Average Price by Rental Company

$ 52.14
USD $52.14

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Arizona include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Arizona, including Budget, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Budget rental experience and peace of mind throughout your trip in Arizona.

Will I face unexpected charges at the Budget counter in Arizona when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Budget booking in Arizona are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Budget counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Budget counter in Arizona charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Budget to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Arizona that I need to worry about with my Budget rental?

No, Arizona has no toll roads, so you will not encounter any toll charges during your Budget rental anywhere in the state.

Unlike neighboring states such as California, which has cashless express lanes and toll bridges, Arizona roads are entirely toll-free. You can drive between Phoenix, Tucson, Flagstaff, Sedona, and any other Arizona destination without paying a single toll.

Because there are no tolls in Arizona, you do not need to enroll in Budget's optional e-Toll program for in-state driving. That program is designed for states where cashless toll roads exist and is not relevant here.

If your trip takes you beyond Arizona into states that do have tolls, such as California or Texas, the situation changes. In that case, your Budget vehicle will have an electronic toll device on board, and you can choose between a daily unlimited toll package or a pay-per-use arrangement at the counter.

How do I pick up my Budget rental car at Phoenix Sky Harbor Airport in Arizona?

Picking up your Budget rental car at Phoenix Sky Harbor International Airport (PHX) is straightforward once you know the layout.

  • After collecting your baggage, follow signs to the Sky Train, a free automated people mover that runs every 3 to 5 minutes, 24 hours a day.
  • Take the Sky Train to the Rental Car Center, which is a consolidated facility shared by all major brands including Budget.
  • Proceed to the Budget counter inside the Rental Car Center to present your documents and collect your keys.

PHX operates 24 hours a day, 7 days a week, so there is no concern about arriving on a late-night flight. If you are a Budget Fastbreak member, you may be directed to a kiosk or express lane rather than the main counter.

When returning your Arizona rental, follow airport signs back to the Rental Car Center, drop the vehicle in the Budget return lane, and take the Sky Train back to your terminal. A Fastbreak drop box is also available so you can return without stopping at the counter.

Make sure you bring your driver's license, a physical major credit card in your name, your booking confirmation, and your passport if you are an international visitor.

What taxes and airport fees are added to a Budget rental in Arizona?

Yes, renting a Budget car in Arizona, especially at a major airport like Phoenix Sky Harbor, comes with several mandatory state and airport fees on top of the base rate.

  • State License Fee: 5% of the base rental rate
  • State Rental Tax: 10.3% of the base rental rate
  • Airport Concession Recovery Fee (ACRF): charged at airport locations to recover the cost of operating on airport property
  • Customer Facility Charge (CFC): a per-contract or per-day fee collected at the airport rental car center
  • Vehicle License Recovery Fee and Energy Recovery Fee: additional Budget surcharges applied uniformly

Combined, these fees can add roughly 40 to 50% on top of the advertised base rate for airport pickups in Arizona. Off-airport Budget locations in cities like Chandler, Scottsdale, or Central Phoenix typically avoid the airport-specific concession and facility charges, which can make them meaningfully cheaper if the location is convenient for your trip.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter. If an item marked as included on your confirmation is charged again at the Budget counter in Arizona, that is covered by Hola Car Rentals' No Extra Charges© guarantee.

Does Hola Car Rentals offer Tolls Cashback for Budget rentals in Arizona?

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Budget rentals in Arizona, even though Arizona itself has no toll roads.

Because Arizona is toll-free, most customers will not accumulate toll charges while driving within the state. However, if your trip takes you into a neighboring state that does have tolls, such as California or Nevada, any tolls you pay during your Budget rental period are eligible for reimbursement.

The benefit reimburses the lesser of your actual toll costs or up to 5% of your total Hola Car Rentals booking value. For example, if your booking total is US$400, the maximum cashback is US$20.

To claim after returning your Budget vehicle in Arizona or elsewhere:

  • Email [email protected] within 30 days of vehicle return
  • Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions are not accepted.

What documents do I need to pick up a Budget rental car in Arizona?

To collect your Budget rental car at any Arizona location, you must present the following physical documents at the counter:

  • Your original, unexpired driver's license in the main driver's name
  • A physical major credit card with your name printed on it, used for the security deposit hold
  • Your passport or valid government-issued photo ID (required for international visitors)
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required for most Budget locations in Arizona.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Budget counter in Arizona or anywhere else in the United States.

Debit cards and prepaid cards are not accepted for the security deposit hold. Bring a major credit card with sufficient available credit to cover the hold, which is typically around US$300 to US$400 for standard vehicles.

Is there a young driver surcharge for Budget rentals in Arizona for drivers under 25?

Yes, Budget charges a young-renter surcharge in Arizona for drivers aged 21 to 24, in addition to the base rental rate.

The standard minimum age to rent without a surcharge at Budget locations in Arizona is 25. Drivers between 21 and 24 can rent but will pay a daily underage fee. For Budget, this fee is US$13 per rental day, with a maximum cap of US$65 per rental, plus applicable taxes.

Drivers under 21 are generally not permitted to rent from Budget in Arizona.

There is one notable exception for eligible customers: if you are a traveler from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates fulfilled by Budget in the United States may waive the young-renter surcharge. This waiver must appear explicitly on your Hola Car Rentals booking confirmation to be valid at the Arizona counter. It applies only to the main driver and only to eligible vehicle categories such as Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV.

Regardless of age, all renters in Arizona must present a valid driver's license and a physical major credit card for the security deposit.

Can I pick up my Budget rental at the airport and return it to a different Arizona city?

Yes, one-way rentals are possible with Budget in Arizona, allowing you to pick up at one location and return to another, but a drop-off fee may apply depending on the route.

Budget operates at multiple Arizona airports and city locations, including Phoenix Sky Harbor (PHX), Tucson International (TUS), Flagstaff Pulliam Airport (FLG), Phoenix-Mesa Gateway (AZA), Yuma International (YUM), and off-airport city locations in Chandler, Scottsdale, Central Phoenix, and Flagstaff Downtown, among others.

Whether a drop-off fee applies depends on the specific route:

  • Same-city airport to downtown (for example, PHX airport to Central Phoenix): often no drop-off fee
  • Between different Arizona cities (for example, PHX to Tucson or Flagstaff): a one-way fee typically applies
  • Long-distance or remote routes: fees vary and some routes may not be available

During the booking process on the Hola Car Rentals website, any applicable drop-off fee for your Arizona Budget route will be shown under the "To pay at destination" section on the rate details page. This fee cannot be prepaid and is paid directly to Budget at pickup or return.

If you need to change your drop-off location after booking, contact support promptly, as changes may reprice the rental.

What is the fuel policy for Budget car rentals in Arizona?

Budget rentals in Arizona follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Arizona rental:

  • At pickup: check the fuel gauge with the Budget agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge.
  • During the rental: use the correct fuel type as shown in the vehicle. Keep any fuel receipts in case of a dispute.
  • Before return: refuel within approximately 10 miles or 15 km of the Budget return location so the gauge does not drop below full before you arrive.
  • At return: show the full gauge to the agent. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

If you return the vehicle below the recorded starting level, Budget may charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee.

Some Budget counters in Arizona may offer a Prepaid Fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself before returning the car.

What travel assistance is included with my Budget rental booking in Arizona?

Yes, most Hola Car Rentals bookings, including Budget rentals in Arizona, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This benefit is especially useful if something unexpected happens during your Arizona trip, such as a medical emergency on a remote stretch of highway between Phoenix and Flagstaff, or a flight cancellation affecting your return. Coverage for up to 5 passengers typically includes:

  • Travel insurance with medical coverage for accidents and non-pre-existing illnesses
  • Legal assistance in the event of a road accident
  • Compensation for baggage lost by the airline
  • Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It is designed for travelers visiting Arizona from other countries. It also does not cover damage to the Budget rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI).

Always review your specific booking confirmation for the exact terms and coverage limits that apply to your reservation.

What insurance coverage is included in a Budget rental in Arizona?

The insurance included in your Budget rental in Arizona depends on the rate plan you selected when booking through Hola Car Rentals.

The two main protections to understand are:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. It does not cover damage you cause to other vehicles or people.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Budget rental in Arizona. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.

Neither CDW/LDW nor LIS covers your personal injuries (that requires PAI) or your belongings (that requires PEC).

Arizona law requires rental car agents to disclose that any insurance offered at the counter may duplicate coverage you already have, is not required to rent, and must be itemized separately on the agreement. Review your Hola Car Rentals confirmation carefully to see exactly which protections are included in your Budget rate before arriving at the Arizona counter.

Can I add an additional driver to my Budget rental in Arizona?

Yes, you can add an additional driver to your Budget rental in Arizona, either as part of your rate or for a fee paid at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to see if this applies to your Arizona reservation.

If the additional driver is not included in your rate, Budget charges US$13 per rental day for each extra driver, with a maximum cap of US$65 per rental, plus applicable taxes.

Requirements for adding a driver at any Budget location in Arizona:

  • The additional driver must be physically present at the counter at pickup
  • They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
  • They must be at least 25 years old for Budget and Payless locations in Arizona
  • Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Budget rental agreement are covered by protections such as CDW/LDW and liability insurance. If someone not named on the contract drives the vehicle in Arizona, coverage may be void and additional charges could apply.

What are the Budget counter hours at Tucson Airport and other Arizona locations?

Budget counter hours vary by location across Arizona, so it is important to confirm the hours for your specific pickup point before you travel.

  • Phoenix Sky Harbor Airport (PHX): open 24 hours a day, 7 days a week. The Sky Train to the Rental Car Center also runs 24 hours.
  • Tucson International Airport (TUS): open Sunday through Saturday, 6:30 AM to midnight. After-hours returns are handled via a key drop box; park and lock the vehicle, then leave keys and the rental contract in the drop box.
  • Flagstaff Pulliam Airport (FLG): open Monday through Friday 8 AM to 8 PM, Saturday and Sunday 8 AM to 3 PM.
  • Phoenix-Mesa Gateway Airport (AZA): open Sunday through Saturday, 7 AM to midnight.
  • Flagstaff Downtown: open Monday through Friday 8 AM to 3 PM, Saturday 8 AM to noon.
  • Chandler (Ocotillo Plaza): open Monday through Friday 7:30 AM to 5 PM, Saturday 8 AM to 1 PM, Sunday 9 AM to 1 PM. After-hours key drop is available.
  • Central Phoenix: open Monday through Friday 8 AM to 5 PM, Saturday 8 AM to 1 PM, Sunday 8 AM to noon.

If your flight arrives outside Budget's operating hours at a non-24-hour Arizona location, plan to use the after-hours key drop where available, or adjust your pickup time. Budget will generally hold your reservation for up to 24 hours from the original pickup time.

How does the security deposit work for Budget rentals in Arizona?

Yes, Budget requires a security deposit hold on a physical major credit card at pickup for all Arizona rentals.

The hold is a temporary authorization, not a charge, placed on your credit card at the Budget counter. It reduces your available credit until the rental is closed and your bank releases the funds, which can take up to 15 business days after you return the vehicle.

For standard vehicles at Budget locations in Arizona, the typical hold is approximately US$300 to US$400. Premium or specialty vehicles may require a higher authorization. The exact amount is set by Budget at the counter and may vary by location, vehicle class, and season.

Key requirements for the deposit at any Arizona Budget location:

  • The card must be a physical major credit card (Visa, Mastercard, Amex, etc.) with your name printed on it
  • The card must be in the main driver's name
  • Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit hold
  • You must have sufficient available credit to cover the hold plus any expected charges

Even if you prepaid your Budget Arizona booking through Hola Car Rentals, you are still required to present a physical credit card at the counter for the deposit. Bring a backup credit card in case your primary card is declined.

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