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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 1 week ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 1 week ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 3 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 4 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 4 weeks ago
"Great experience"
Alison
Alison
5 4 weeks ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 1 month ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 1 month ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 4 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About renting a car with Avis in Mobile

Avis operates a counter inside Mobile Regional Airport's terminal building, positioned in the baggage claim area so there is no shuttle wait between landing and reaching the desk. For late arrivals, Avis provides a key drop box at the counter, allowing after-hours returns without staff present — the terminal itself stays open around the clock. Booking three or more weeks ahead typically secures better availability, particularly during spring and summer when demand across the Gulf Coast region rises. At pickup, Avis places a deposit hold of around US$200 on a credit card in the primary driver's name; no debit cards are accepted. Drivers whose license uses a non-Latin script — Arabic, Chinese, Cyrillic, or similar — must also carry an International Driving Permit alongside the original license. On the cost side, Mobile's road network currently has no active toll roads on routes visitors are likely to travel, so there is no need to budget for a toll package. Fuel runs roughly US$3.55 per gallon in the area; refilling before returning the vehicle avoids a fuel service charge that typically runs US$7–9 per gallon. Drivers under 25 may face an underage surcharge at the counter unless it is already reflected in the booked rate.

Frequently Asked Questions

What does my Hola Car Rentals booking with Avis in Mobile include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Mobile, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Mobile.

Will I face unexpected charges at the Avis counter in Mobile when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Avis booking in Mobile are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Mobile charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Mobile Downtown Airport (BFM)?

The Avis counter at Mobile Downtown Airport (BFM) is located at 2455 Michigan Ave, Mobile, AL 36615. This is a dedicated Avis rental facility serving the downtown airport, separate from the main Mobile Regional Airport (MOB) location.

When picking up your vehicle at this Avis location in Mobile, bring all required documents: your physical driver's license, a major credit card in the main driver's name with the name printed on the card, your passport or government-issued photo ID, and your booking confirmation.

If you have questions before arrival, contact the Avis facility directly using the number listed on your booking confirmation. Counter hours at the BFM location may differ from the main airport, so review your confirmation carefully to confirm service hours align with your arrival time.

How does Avis pickup work at Mobile Regional Airport (MOB)?

Picking up your Avis rental at Mobile Regional Airport (MOB) is straightforward. The Avis counter is located on-site at 8400 Airport Blvd, Mobile, AL 36608, meaning no shuttle or consolidated rental center is required after you land.

After collecting your baggage, follow the airport signs toward the car rental area and proceed directly to the Avis counter inside the terminal. The counter operates Monday through Sunday, 7:00 AM to midnight, and 24-hour drop-off is available at the same address.

Have these documents ready when you reach the Avis desk in Mobile:

  • Physical driver's license (original, unexpired)
  • Major credit card in the main driver's name with the name printed on the card
  • Passport or government-issued photo ID
  • Booking confirmation or printed voucher
  • Round-trip flight tickets (required for international visitors)

If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is mandatory alongside your original license.

Are there toll roads near Mobile, Alabama, and how do they work for Avis rentals?

Yes, Alabama has toll roads that Avis renters driving around Mobile may encounter, particularly if traveling to other parts of the state.

Alabama uses the Alabama Freedom Pass system, which is separate from National networks like E-ZPass or SunPass. Tolls can be paid with the Alabama Freedom Pass transponder, a credit or debit card, or cash at toll booths. Common toll costs for standard 2-axle vehicles include:

  • Montgomery Expressway Bridge: US$1.50
  • Tuscaloosa Bypass: US$1.50
  • Emerald Mountain Expressway: US$1.75
  • Foley Beach Express Toll Bridge (BEX): US$2.75

Your Avis rental vehicle in Mobile will typically include an electronic toll device. At the counter, you can choose an unlimited toll package (generally US$11 to US$25 per day depending on the program) or pay per use, in which case Avis will charge the toll amount plus administrative fees to your card after the rental ends.

If you opt out of the Avis toll program, you may pay cash at booths where available. Review the rental agreement carefully before signing so you understand which option applies to your Mobile rental.

Can I get tolls cashback on my Avis rental in Mobile, Alabama?

Yes, all Hola Car Rentals bookings, including Avis rentals in Mobile, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental.

This benefit is useful whether you encounter Alabama toll roads near Mobile or drive to other parts of the state where tolls apply, such as the Foley Beach Express Toll Bridge (US$2.75) or the Montgomery Expressway Bridge (US$1.50).

To claim your cashback after returning your Avis vehicle in Mobile:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - HOLA[Your Confirmation Number]
  • Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement signed at pickup, and a receipt or statement showing the tolls paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts from your Mobile trip.

What documents do I need to pick up my Avis rental car in Mobile?

To collect your Avis rental in Mobile, you must present the following physical documents at the counter. Digital copies are not accepted.

  • Original, unexpired driver's license in the main driver's name
  • Major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
  • Passport or valid government-issued photo ID
  • Booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for international visitors)

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. The IDP is a translation only and cannot be used without the original license.

For visitors whose license is in English or issued by an EU/EEA country, an IDP is recommended but not strictly required. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

At the Avis counter in Mobile, the agent will also place a temporary security hold on your credit card, typically around US$300 to US$400 for standard vehicles. Make sure your card has sufficient available credit before arrival.

How do the new two-way streets in downtown Mobile affect Avis renters?

Downtown Mobile is undergoing a significant road conversion project that is replacing one-way streets with two-way traffic and swapping 26 traffic signals with four-way stops. This can be disorienting for Avis renters who are unfamiliar with the area, especially if your navigation app has not yet updated to reflect the changes.

Streets affected include North Dearborn, Warren, St. Anthony, St. Joseph, Jefferson, Bayou, Scott, and Franklin, among others. Drivers accustomed to the old one-way loop system may find themselves facing oncoming traffic on roads that previously ran in a single direction.

Practical tips for Avis renters driving in Mobile:

  • Use a navigation app and check that map data is current before setting off
  • Approach former signal-controlled intersections with extra caution, as they are now four-way stops
  • Allow extra time when driving through downtown Mobile, as the new layout slows through-traffic
  • The Bankhead and George C. Wallace Tunnels under Mobile Bay (on US 90/98 ALT) connect downtown to eastern areas and remain key routes, but combine with the street changes to add complexity for first-time drivers

These changes are permanent, not seasonal, so all Avis renters visiting Mobile should plan accordingly.

Is a credit card required to pick up an Avis rental in Mobile?

Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required at the Avis counter in Mobile. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the security deposit.

At pickup, Avis in Mobile will place a temporary authorization hold on your card, typically around US$300 to US$400 for standard vehicles. This hold reduces your available credit until it is released after the rental ends. Your bank controls the release timeline, which can take up to 15 business days.

To avoid issues at the Avis counter in Mobile:

  • Confirm your card is enabled for in-person transactions and, if applicable, international use
  • Set a travel notice with your bank before arriving
  • Bring a backup credit card in your own name in case your primary card is declined
  • Ensure sufficient available credit to cover both the hold and any expected charges

Even if you prepaid your booking online, you must still present a physical credit card at the Avis desk in Mobile for the security hold.

Does travel assistance cover a breakdown on the road near Mobile with my Avis rental?

Yes, most Hola Car Rentals bookings, including Avis rentals in Mobile, include travel assistance provided by Terrawind Global Protection. This benefit can be valuable if you experience a medical emergency or need legal assistance following an accident while driving in or around Mobile, including on routes like the Bankhead Tunnel or highways connecting to other parts of Alabama.

Core benefits typically include:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in case of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

Provide your full name, your Hola Car Rentals confirmation number, your location in Mobile or elsewhere in Alabama, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Avis rental vehicle itself, which is handled separately by CDW/LDW coverage.

Can I add an additional driver to my Avis rental in Mobile?

Yes, you can add an additional driver to your Avis rental in Mobile, but the additional driver must be present at the counter at pickup with their own valid driver's license and any required ID.

Whether the additional driver fee is included or charged at the counter depends on the rate you selected. When not included, Avis charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the additional driver.

Key rules for additional drivers on Avis rentals in Mobile:

  • The additional driver must meet the same minimum age and document requirements as the main driver
  • For Avis in Mobile, additional drivers must generally be at least 25 years old at pickup
  • Both the main driver and the additional driver must sign the rental agreement
  • Only drivers listed on the agreement are covered by protections such as CDW/LDW

Check your booking confirmation before arriving at the Avis counter in Mobile to see whether your rate includes one additional driver free of charge. If you need to add a driver after pickup, visit an Avis branch to update the agreement, as phone or chat requests alone are typically not sufficient.

What is the minimum age to rent an Avis car in Mobile, Alabama?

The minimum age to rent an Avis car in Mobile, Alabama, without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the base rental rate.

Alabama is not one of the states (New York and Michigan) where rental companies are required by law to rent to drivers aged 18 and older, so the standard Avis policy applies in Mobile.

Additional rules for under-25 renters at the Avis counter in Mobile:

  • A daily young-renter surcharge applies for drivers aged 21 to 24
  • Most vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, luxury, premium, minivan, and convertible categories
  • Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV are typically the eligible classes for younger renters

If you are from Latin America or the Caribbean and aged 21 to 24, Hola Car Rentals offers certain Avis rates in Mobile that waive the underage fee for the main driver. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation or contact customer service to verify eligibility before arriving at the Avis counter in Mobile.

What fuel policy applies to Avis rentals in Mobile?

Avis rentals in Mobile follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Avis rental in Mobile:

  • At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location (Mobile Regional Airport at 8400 Airport Blvd or the BFM location at 2455 Michigan Ave) so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address
  • For after-hours returns at MOB, leave the receipt in the drop envelope and keep a photo of the full gauge

If you return the Avis vehicle in Mobile with less fuel than recorded at pickup, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the tank full is always the most cost-effective option.

Can I pick up my Avis car in Mobile and return it in a different city?

Yes, one-way rentals are possible with Avis, allowing you to pick up in Mobile and return the vehicle in a different city, but a drop-off fee may apply depending on the route.

When booking a one-way Avis rental from Mobile, the drop-off fee is shown on the rate details page under the section labeled "To pay at destination" during checkout. This fee is route-specific and varies based on the destination city, vehicle class, and season. It is not included in the prepaid rate and must be paid at the counter.

General patterns for one-way Avis rentals from Mobile:

  • Mobile to another city within Alabama or a neighboring state: a drop-off fee typically applies
  • Long-distance or cross-country routes: fees are usually higher and some routes may not be available
  • Cross-border rentals (for example, driving into Mexico or Canada): generally restricted or subject to special authorization

Review your booking confirmation carefully to confirm the drop-off fee amount before picking up your Avis vehicle in Mobile. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

What insurance coverage is included with an Avis rental in Mobile?

The insurance and protection options included with your Avis rental in Mobile depend on the rate plan you selected when booking. Hola Car Rentals offers All Inclusive and All Inclusive+ rate plans in the United States, and the coverage differs between them.

Common protections that may be included:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis rental vehicle from a collision or covered event, subject to any applicable deductible
  • Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving in Mobile or elsewhere in Alabama. Note that not all U.S. states require a minimum liability inclusion, so confirm your confirmation shows this coverage

CDW/LDW does not cover third parties (that requires LIS/SLI/ALI), your personal injuries, or your belongings. Common exclusions include prohibited use such as driving under the influence, off-road use, or driving in restricted areas.

To confirm exactly what is included in your Avis Mobile booking:

  • Review the rate details on your Hola Car Rentals confirmation
  • At the Avis counter in Mobile, verify the protections listed on the rental agreement before signing
  • Add all drivers to the agreement, as coverage applies only to named drivers
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