Avis Car Rental
in Charlotte

Hola Car Rentals is the only premium partner of the top car rental brands operating in Charlotte, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Charlotte.

No. With Hola Car Rentals, all costs and charges for your Avis booking in Charlotte are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Charlotte charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Charlotte Douglas International Airport (CLT) is located at 5489 Josh Birmingham Parkway, inside the airport's consolidated Rental Car Facility.

After landing at Charlotte Douglas, follow the baggage claim signs, collect your luggage, then follow the airport signage directing you to the Rental Car Facility. The facility is accessible via a short walk or shuttle within the terminal area. Once inside, proceed directly to the Avis counter and present your driver's license and booking confirmation to receive your keys.

If you are an Avis Preferred member, you may be able to bypass the main queue and go directly to your assigned vehicle. Allow roughly 20 to 45 minutes from the time you land to the time you drive away, depending on queue length and baggage wait times at Charlotte Douglas.

Yes, Avis has a downtown Charlotte location at 222 E 3rd St, Charlotte, NC 28202, situated inside the lobby of the Hilton Charlotte Downtown hotel, between S Brevard St and S College St.

This Uptown Charlotte counter is a convenient option if you are staying at a nearby hotel such as the Westin or Aloft and do not need to travel to Charlotte Douglas International Airport (CLT) for pickup. It is also well suited for one-way rentals, for example picking up downtown and returning the vehicle at the Avis counter at CLT.

Counter hours at the downtown Charlotte location vary by day. Reported hours include 08:00 to 18:00 on most weekdays and Saturdays, with reduced hours on Tuesdays and Wednesdays. Hours can change on public holidays, so confirm the schedule on your booking confirmation before heading to the counter. After-hours pickup is not confirmed at this location, so plan your arrival accordingly.

Yes, Avis supports one-way rentals in Charlotte, including picking up at the downtown Hilton Charlotte location and returning at Charlotte Douglas International Airport (CLT), or vice versa.

A drop-off fee may apply depending on the route. For same-city routes such as Uptown Charlotte to CLT, this fee is often waived, but it is not guaranteed. For longer one-way trips from Charlotte to another city or state, a drop-off fee is more likely and will be shown during the booking process under the section labeled as charges due at destination.

To confirm whether a drop-off fee applies to your specific Avis route from Charlotte, check the rate details page during checkout. The fee will be listed there if it applies. If you need to change your drop-off location after booking, be aware that repricing may occur and availability is not guaranteed.

Yes, there are toll roads in North Carolina that you may encounter when driving your Avis rental from Charlotte, particularly if you travel toward the Raleigh or Durham area or along the Monroe Expressway near Charlotte.

North Carolina uses fully electronic, cashless tolling. There are no toll booths where you can pay with cash. The state's system is called NC Quick Pass, and it is also compatible with E-ZPass, SunPass, and Peach Pass transponders. Typical toll costs for a standard 2-axle vehicle include:

• Triangle Expressway (connecting Raleigh and Durham, approximately 19 miles): up to US$3.60 electronically, or US$4.05 to US$4.19 with an NC Quick Pass account as of January 2026
• Monroe Expressway (approximately 20 miles via US Highway 74): up to US$2.66 electronically or US$4.10 by mail invoice

Your Avis rental vehicle in Charlotte will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, in which case Avis will charge the toll amount plus an administrative processing fee to your card after the rental ends. Toll charges can appear on your statement days or even weeks after you return the vehicle.

To pick up your Avis rental car in Charlotte, you must bring the following physical documents:

• Your original, unexpired driver's license (physical card, not a digital copy)
• A major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Charlotte Avis counter. For licenses in other non-English scripts, an IDP is strongly recommended even if not strictly required.

The IDP is a translation document only and must be carried alongside your original license. It is not accepted on its own. If you need one, obtain it in your home country before traveling to Charlotte, as US issuers such as AAA do not issue IDPs to non-US license holders.

All documents presented at the Avis counter in Charlotte must be physical originals. Digital versions on a phone or tablet are not accepted.

When you pick up your Avis rental in Charlotte, a temporary authorization hold will be placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, rental location, and season.

A few important points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
• You must present a physical major credit card in the main driver's name, with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Avis counter in Charlotte.
• Premium or specialty vehicle classes may require a higher hold amount.
• Even if you prepaid your booking online, you are still required to present a credit card at the Charlotte Avis counter for the deposit.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorization.

Yes, Avis in Charlotte applies a young driver surcharge for renters between the ages of 21 and 24. In North Carolina, the minimum age to rent without an additional fee is 25.

For Avis, the underage fee is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period. Vehicle class restrictions also apply: drivers under 25 are generally limited to smaller categories such as economy, compact, and intermediate vehicles. Classes such as full-size, SUV, luxury, premium, and minivan are typically restricted to renters aged 25 and older.

One exception applies to drivers aged 21 to 24 who are citizens or residents of Latin America or the Caribbean. On eligible Hola Car Rentals rates fulfilled by Avis, the underage fee may be waived for the main driver when this is explicitly shown on the booking confirmation. This exception applies only to the main driver, only to eligible vehicle categories, and only to rentals within the United States including Charlotte.

Drivers under 21 cannot rent from Avis in Charlotte. If you are unsure whether the underage fee waiver applies to your booking, check your confirmation or contact customer support before arriving at the Charlotte counter.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which means you can get up to 5% of your total booking value reimbursed for tolls you pay during your Avis rental in Charlotte.

North Carolina uses fully cashless tolling, so if you drive on roads such as the Monroe Expressway near Charlotte or the Triangle Expressway toward Raleigh, you will be billed electronically. Those toll charges are eligible for the cashback benefit.

To claim your reimbursement after returning your Avis vehicle in Charlotte:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the Avis rental agreement signed at pickup, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. The cashback covers toll charges only, not administrative fees, fines, or parking tickets.

Avis rentals in Charlotte follow a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Charlotte counter.

Before returning your Avis vehicle in Charlotte, refuel within approximately 10 miles of the return location, whether that is the Rental Car Facility at Charlotte Douglas International Airport or the downtown Hilton location. Keep your fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Avis may charge you for:

• The fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price
• A refueling service or administrative fee

If the tank was not full at pickup, ask the Avis agent in Charlotte to record the exact level on the rental agreement, and return the vehicle at that same level to avoid charges.

Yes, you can add an additional driver to your Avis rental in Charlotte, but the additional driver must be physically present at the counter at the time of pickup to show their valid driver's license and sign the rental agreement.

Whether the additional driver fee is included or charged at the counter depends on your rate. For Avis in Charlotte, if the fee is not included in your booking, the cost is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes.

Key rules to keep in mind for adding a driver at the Charlotte Avis counter:

• The additional driver must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
• For Avis in Charlotte, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to the underage surcharge or may not be accepted as additional drivers
• Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW and liability coverage

Check your booking confirmation before arriving at the Charlotte Avis counter to see whether additional driver is listed as included. If you need to add a driver after pickup, you must visit an Avis branch in person to update the agreement.

The insurance coverage included with your Avis rental in Charlotte depends on the rate plan you selected when booking. There are two main types of coverage to understand:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to others while driving the Avis rental in Charlotte. In North Carolina, not all rental locations are required to include state-minimum liability by default, so confirm whether this is included in your rate or whether you need to add it at the Charlotte counter.

Neither CDW nor LDW covers personal injuries to you or your passengers, your personal belongings, or prohibited uses such as off-road driving.

Review your Hola Car Rentals booking confirmation before arriving at the Charlotte Avis counter to confirm exactly which coverages are included and whether any deductible applies. If you are unsure, ask the Avis agent to walk through the rental agreement line by line before signing.

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Avis rentals in Charlotte as well. However, this benefit is available only to travelers who are not residents or citizens of the United States or Canada.

If you qualify, the travel assistance coverage typically includes:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of a road accident, which can be particularly useful if you are involved in an incident on Charlotte's complex road network
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident during your Avis rental in Charlotte, contact the assistance line before incurring expenses, as some reimbursements require prior authorization:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation to verify whether travel assistance is included in your specific Avis Charlotte rate and to review the exact coverage limits.

Driving in Charlotte with your Avis rental can be more challenging than in other US cities, and it is worth knowing a few local quirks before you get behind the wheel.

Charlotte has one of the most irregular street grids in the United States. Unlike cities with straightforward grid layouts, Charlotte features non-perpendicular intersections, frequent one-way street pairs (couplets), and winding arterial roads. First-time visitors often find the layout disorienting, and wrong turns are common even with GPS navigation.

A few things to keep in mind when driving your Avis rental around Charlotte:

• One-way couplets are common in and around Uptown Charlotte. Pay close attention to street direction signs, especially near the downtown Avis location at the Hilton Charlotte on E 3rd St.
• Multi-lane avenues with up to 6 lanes exist in parts of Charlotte. Lane discipline and merging require extra attention, particularly on arterials inside the I-485 loop.
• Hilly minor arterials such as Parkwood Avenue have limited sight lines and poor crossing points, which can feel unfamiliar if you are used to flat, grid-based cities.
• North Carolina uses fully cashless tolling, so if you drive on the Monroe Expressway near Charlotte, your Avis rental's toll device will register the charge automatically.

Allow extra time for navigation when driving your Avis rental in Charlotte, especially during your first day in the city.