Avis Car Hire
in Kelowna

Hola Car Rentals is a premium partner of the leading car hire companies in Kelowna, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads in or around Kelowna itself. The vast majority of roads throughout British Columbia, including all routes commonly used from the Kelowna area, are toll-free. Your Avis hire in Kelowna will not encounter any tolls on typical local or regional drives.

The only tolled crossing in British Columbia is the Port Mann Bridge near Vancouver, which uses a fully cashless, plate-based billing system. If your Avis itinerary takes you from Kelowna to the Greater Vancouver area and you cross that bridge, the toll charge will be linked to the vehicle's licence plate and billed to the hire company, which then passes it on to you along with any applicable administrative fees.

There are no congestion charges, emissions zones, or city-centre driving fees anywhere in British Columbia, so you will not face those costs during your Kelowna hire either.

To collect your Avis hire car in Kelowna you will need to present the following at the counter:

• A valid, original (physical) driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for visitors from outside Canada)

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

All documents presented at the Avis counter in Kelowna must be physical originals. Digital or on-screen versions are not accepted. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, Avis in Kelowna requires a physical major credit card in the main driver’s name, with the driver’s name printed on the card, to place an authorisation hold at collection.

For Canada, the typical hold placed on a credit card is approximately GBP 200 to GBP 300, though some Avis locations may authorise up to GBP 500 depending on the vehicle class and location policies. This is a temporary authorisation, not a charge, and it reduces your available credit until your bank releases it after the hire ends.

• Debit cards and prepaid cards are not accepted for the deposit hold
• Virtual or digital-only card numbers are not accepted; you must present the physical card
• The card must belong to the main driver, not a third party

Even if you pre-paid your Kelowna Avis booking online, you are still required to present a physical credit card at the counter. It is advisable to bring a backup credit card and notify your bank of your travel plans to avoid authorisation declines.

Yes, Tolls Cashback is included with all bookings, including your Avis hire in Kelowna. While Kelowna itself has no toll roads, if your trip takes you towards Vancouver and you cross the Port Mann Bridge (the only tolled crossing in British Columbia), you can claim back up to 5% of your total booking value for tolls paid during the hire period.

To claim your cashback after returning your Avis vehicle in Kelowna or elsewhere:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Submissions received after 30 days will not be accepted.

Yes, you can add an additional driver to your Avis hire in Kelowna, either as part of your rate or by paying a fee at the counter.

For Avis in Kelowna, the additional driver fee is GBP 10 per hire day plus applicable taxes, with a maximum charge of GBP 50 plus taxes. Some Hola Car Rentals rate packages include one additional driver free of charge; check your booking confirmation for the line that reads "Additional driver free of charge" to see if it applies to your reservation.

• The additional driver must be present at the Avis counter in Kelowna at collection
• They must present a valid driver’s licence and any required ID
• For Avis, the additional driver must be at least 25 years old at the time of collection
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the hire agreement are covered by protections such as CDW/LDW. Never allow an unlisted person to drive the vehicle, as this can void cover.

Avis in Kelowna uses a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent about the nearest petrol stations to the Kelowna return location so you can refuel before drop-off

Refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address in case of any dispute.

If you return the Avis vehicle in Kelowna with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

Yes, one-way hires are possible with Avis in Kelowna, but a drop-off fee may apply depending on your chosen return location.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. Common patterns include:

• Kelowna to another city in British Columbia: a drop-off fee typically applies and varies by distance and car class
• Kelowna to a city in another Canadian province: a drop-off fee usually applies and may be higher
• Cross-border one-ways (Canada to the United States): often restricted or subject to higher fees; confirm availability when booking

When booking your Avis hire in Kelowna, the drop-off fee will be shown on the rate details page under the "To pay at destination" section if it applies to your route. This fee cannot be prepaid and is paid directly to Avis at collection or drop-off.

If you need to change your drop-off location after booking, be aware that this may reprice the hire and recalculate any applicable one-way fee.

Yes, when you hire from Avis in Kelowna, provincial law in British Columbia requires every hire vehicle to carry third-party liability cover. This statutory liability is included by default with your Kelowna Avis hire and follows the vehicle as required by Canadian provincial regulations.

However, the default statutory minimum may not be sufficient for all situations. You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits up to US$300,000 for bodily injury and property damage caused to third parties.

• Third-party liability covers injury or property damage you cause to others while driving
• It does not cover damage to the Avis hire vehicle itself (that requires CDW/LDW)
• It does not cover your own injuries or personal belongings

Review your booking confirmation to confirm what liability cover is included in your selected rate for your Kelowna Avis hire, and consider adding supplementary liability if you want higher protection limits.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can help in situations such as a breakdown on a remote highway near Kelowna during your Avis hire. However, this benefit does not apply to Canadian or US residents; it is available only to travellers from outside North America.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Avis hire in Kelowna or on surrounding highways, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Note that this cover is for travel assistance and does not replace CDW/LDW for damage to the Avis vehicle itself.

Avis in Kelowna offers Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW), which reduce your financial liability for damage to the hire vehicle from a collision, theft, or vandalism.

• A deductible or excess may apply per incident unless your booking confirmation explicitly states zero deductible
• CDW/LDW covers the Avis hire vehicle only; it does not cover damage or injury to third parties
• Coverage applies only to drivers named on the hire agreement

Common exclusions to be aware of for your Kelowna Avis hire include: damage caused by prohibited use such as off-road driving, DUI, or reckless driving; damage to tyres, wheels, undercarriage, or the roof (unless specifically included); and incidents not reported promptly to Avis.

CDW/LDW does not replace third-party liability insurance. For protection against injury or property damage you cause to others, you will need LIS/ALI/SLI in addition to CDW/LDW. Check your booking confirmation to see which coverages are included in your selected rate for your Kelowna Avis hire.

Avis counter hours in Kelowna vary and can change on public holidays. Always confirm the exact operating hours on your hire agreement or booking confirmation before you travel.

If your flight to Kelowna is delayed, the following general rules apply to your Avis reservation:

• If the delay is less than 24 hours from your original collection time, Avis will hold your booking; make sure you arrive during service hours
• If the delay is greater than 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]

If you arrive after the Avis counter in Kelowna has closed, check your confirmation for any after-hours collection instructions. Some locations offer key-drop or after-hours arrangements that must be organised in advance. If no after-hours option is available, plan to arrive during the next available service window to avoid forfeiting your booking.

Yes, a young driver surcharge may apply to your Avis hire in Kelowna if the main driver or an additional driver is under 25 years of age. Avis applies age-related fees for younger drivers, and the specific surcharge amount is set by Avis at the counter in Kelowna.

Key points to keep in mind:

• For Avis in Kelowna, additional drivers must also be at least 25 years old at the time of collection
• If an additional driver is under 25, Avis may refuse to add them or apply a young-driver surcharge
• Young-driver surcharges are paid directly to Avis at the counter and are not included in your prepaid rate

If you are under 25 and planning to hire from Avis in Kelowna, review the age policy details on your booking confirmation before you travel. Minimum age requirements and surcharge amounts can vary by vehicle class, so confirm the exact conditions with the Avis agent at the Kelowna counter at collection.

When you arrive at Kelowna International Airport (YLW) to collect your Avis hire, follow the car hire signs inside the terminal to locate the Avis counter. Hire desks at Kelowna airport are typically located within or adjacent to the arrivals area of the terminal building.

• Confirm the exact counter location on your booking confirmation before you travel, as counter positions can change
• If the Avis desk is unstaffed on arrival, check your confirmation for after-hours instructions or a contact number for the Kelowna location
• In some cases at smaller airports, a brand may be served from a shared or franchise counter; ask airport staff or use the courtesy phone if you cannot locate the Avis desk

Bring all required documents to the Avis counter in Kelowna: your physical driver’s licence, a major credit card in the main driver’s name with the name printed on the card, your passport or government ID, and your booking confirmation. Having everything ready will speed up the collection process.