Alamo Car Rental
in Downtown Miami

Hola Car Rentals is the only premium partner of the top car rental brands operating in Downtown Miami, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Downtown Miami.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Downtown Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Downtown Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Alamo location in Downtown Miami is at 1717 N Bayshore Drive, Miami, FL 33132, near the Kaseya Center arena. Unlike the airport location, this is a street-level rental office, so pickup is straightforward: walk directly into the branch, present your documents, and collect your vehicle without any shuttle or train ride involved.

To pick up your Alamo rental at this Downtown Miami address, bring:

• Your booking confirmation or printed voucher
• A valid driver's license (physical, original, unexpired)
• A major credit card in the main driver's name for the security deposit hold
• Your passport or government-issued photo ID

If you are arriving from Miami International Airport and heading to the Downtown Miami Alamo branch, you will need to arrange your own transport to 1717 N Bayshore Drive, as the MIA Rental Car Center serves airport pickups separately.

To collect your Alamo vehicle in Downtown Miami, you must present all documents in physical form. Digital copies are not accepted at the counter.

• Valid driver's license (original, unexpired, in the main driver's name)
• International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original license
• Major credit card with the driver's name printed on the card, for the security deposit hold. Debit and prepaid cards are not accepted
• Passport or valid government-issued photo ID
• Booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

Name mismatches between your license, passport, and credit card are one of the most common reasons for delays at the Alamo counter in Downtown Miami. Make sure all names match before you travel.

Almost all toll roads in the Downtown Miami area and across Florida are fully cashless. When you pick up your Alamo rental in Downtown Miami, the vehicle will already include an electronic toll device or a plate-based billing system.

At the Alamo counter you will typically be offered two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your rental period
• Pay per use: tolls are captured automatically via transponder or license plate photo, then billed to your credit card after the rental, along with administrative processing fees

Common toll roads you may encounter driving from Downtown Miami include the Florida Turnpike and I-95 Express lanes, with estimated costs of US$5 to US$20 per day depending on your route.

If you plan to use your own visitor toll pass, inform the Alamo agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges. Note that toll charges can appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

Yes, all bookings made through Hola Car Rentals, including Alamo rentals in Downtown Miami, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

Given that Downtown Miami sits at the center of Florida's cashless toll network, including the Florida Turnpike and I-95 Express lanes, toll costs can add up quickly. This benefit helps offset those charges.

To claim your cashback after returning your Alamo vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Alamo counter, and a toll invoice or statement showing charges paid

Example: if your Downtown Miami booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap). Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

When you pick up your Alamo rental in Downtown Miami, the counter will place a temporary authorization hold on your credit card. This is not a charge, but it reduces your available credit until your bank releases it after the rental ends.

For Alamo in the United States, including Downtown Miami, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on the vehicle category, rental duration, and season. Premium or specialty vehicles may carry a higher hold.

Important requirements for the deposit:

• The card must be a major credit card (not debit or prepaid) with the driver's name physically printed on it
• The card must be in the main driver's name
• Digital wallets and virtual card numbers are not accepted at the counter

After you return the vehicle, the Alamo counter releases the hold, but your bank controls when it reappears in your available credit, which can take up to 15 business days. Bringing a backup credit card to your Downtown Miami pickup is strongly recommended in case your primary card is declined.

Yes, Downtown Miami has several road features that can catch drivers off guard, especially when navigating an Alamo rental for the first time in the area.

• One-way street grid: many streets in Downtown Miami operate in a single direction only. For example, NE 3rd Avenue runs southbound only during certain events, and Biscayne Boulevard south of NE 5th Street can be closed to southbound traffic during major events, forcing detours via NE 2nd Avenue or Miami Avenue
• Complete Streets lanes: roads such as SE 1st Street and SE 2nd Avenue reserve outer lanes exclusively for buses (marked in red) and bicycles (marked in green). In these zones, your Alamo rental is restricted to center lanes only
• Event-driven closures: large events at venues near Downtown Miami can trigger overnight road closures and checkpoint diversions, particularly along Biscayne Boulevard. Check local event schedules before driving in the area

These restrictions are different from standard U.S. urban grids and can cause confusion if you are relying on GPS alone. Allow extra time when navigating Downtown Miami in your Alamo vehicle, particularly during evenings and weekends when events are more frequent.

Alamo rentals in Downtown Miami follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel fees:

• At pickup, check the fuel gauge with the Alamo agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location at 1717 N Bayshore Drive before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, Alamo may charge for the fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a service fee. Confirming the starting fuel level on your rental agreement at the Downtown Miami counter is the single most important step to avoid disputes.

Yes, most Hola Car Rentals bookings, including Alamo rentals in Downtown Miami, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage does not replace CDW/LDW for damage to your Alamo rental vehicle, nor does it cover third-party liability to others. Those are separate protections.

If you need assistance during your Downtown Miami rental, for example after an incident on I-95 or I-395, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, you can add an additional driver to your Alamo rental in Downtown Miami, either as part of your rate or by paying a fee at the counter.

When an additional driver is not included in your rate, Alamo charges US$15 per day for each extra driver added in Downtown Miami. This fee is paid at the counter and is subject to local taxes.

Requirements for adding a driver at the Alamo counter:

• The additional driver must be physically present at pickup
• They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
• They must meet the minimum age requirements for the rental location
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the rental agreement are covered by protections such as CDW/LDW. If someone drives your Downtown Miami Alamo rental without being named on the contract, coverage may be void and additional charges could apply. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.

The minimum age to rent from Alamo in Downtown Miami without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter fee at the counter.

For Alamo in Downtown Miami, the young-renter surcharge is US$15 per day, in addition to the base rental rate. Certain vehicle classes, including full-size SUVs, minivans, premium, luxury, and convertible categories, are typically restricted to drivers aged 25 and over.

If you are under 25 and renting from Alamo in Downtown Miami:

• Budget for the daily surcharge on top of your prepaid rate
• Choose an eligible vehicle class such as economy, compact, or intermediate
• Bring a valid driver's license and a major credit card in your name for the deposit hold

Florida is not one of the states (like New York or Michigan) that legally requires rental companies to serve drivers aged 18 and over, so the standard Alamo policy applies in Downtown Miami. Drivers under 21 are generally not accepted.

Yes, Alamo accommodates after-hours vehicle returns at the Downtown Miami location at 1717 N Bayshore Drive. If you need to return your rental after the branch closes, you can park the vehicle as directed and drop the keys in the designated key dropbox without visiting the counter.

To ensure a smooth after-hours return at the Downtown Miami Alamo branch:

• Refuel before returning, as fuel stations may be harder to locate late at night near the return address
• Take a photo of the fuel gauge showing a full tank before leaving the vehicle
• Keep your final fuel receipt with the date, time, and station address
• Place the receipt in the key envelope before depositing it in the dropbox
• Take photos of the vehicle's exterior to document its condition at return

Note that your liability for the vehicle may continue until the Alamo agent formally checks it in the next business day. Keeping photographic evidence of the vehicle's condition and fuel level at the time of return protects you against any post-rental charges that may appear on your card after the Downtown Miami rental closes.

Yes, one-way rentals are possible from the Alamo location in Downtown Miami, allowing you to return the vehicle at a different city or airport. However, a drop-off fee may apply depending on your route.

How one-way fees work for Alamo rentals originating in Downtown Miami:

• Same-city routes, such as Downtown Miami to Miami International Airport, often carry no drop-off fee
• Routes to other Florida cities or airports typically include a drop-off fee that varies by distance and vehicle class
• Long-distance or cross-state routes usually carry higher fees
• Cross-border one-ways (for example, to another country) may be restricted or require prior authorization

The drop-off fee is shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation. This fee cannot be prepaid and is settled at the Alamo counter in Downtown Miami or at the return location. If a fee appears at the counter that was not disclosed in your confirmation, keep all paperwork and contact support, as Hola Car Rentals' No Extra Charges© Coverage may apply after verification.

The insurance and protection options included with your Alamo rental in Downtown Miami depend on the rate plan you selected when booking through Hola Car Rentals. Always check your booking confirmation for the exact coverages listed.

Common protections available for Alamo rentals in Downtown Miami:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Alamo rental vehicle from a collision or covered incident. A deductible may apply unless your confirmation states zero excess
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving. In Florida, not all rental locations are required by state law to include minimum liability, so confirming this coverage is in your agreement is important

CDW/LDW and LIS/ALI/SLI are separate protections. CDW/LDW covers the Alamo vehicle itself; LIS/ALI/SLI covers damage or injury to third parties. Neither covers your personal belongings or your own medical costs.

If an incident occurs during your Downtown Miami rental, prioritize safety, contact local authorities if needed, and notify Alamo immediately using the number on your rental agreement. Report all incidents promptly, as delays can affect coverage.