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Frequently Asked Questions
What does my Hola Car Rentals booking with National in Nevada include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Nevada, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Nevada.
Will I face unexpected charges at the National counter in Nevada when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Nevada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nevada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads in Nevada that I need to worry about with my National hire car?
No, Nevada has no toll roads. Every public highway, interstate, and state route in Nevada is completely toll-free, so you will not encounter any toll charges during your National hire.
Common routes such as I-15 through Las Vegas, I-80 between Reno and Carson City, US-95, and US-50 all cost GBP 0.00 in road tolls. There are no cashless toll gantries, no transponder requirements, and no congestion charges or emissions zones anywhere in the state.
Because Nevada has no tolls, you do not need to enrol in any hire toll programme at the National counter. Toll programmes such as PlatePass or similar services are designed for states with active toll infrastructure and are simply not relevant here.
If your trip takes you beyond Nevada into neighbouring states such as California, toll roads may apply there. In that case, the toll device already installed in your National vehicle would be used, and you could choose an unlimited toll package at the counter or pay per use.
Where do I pick up my National hire car at Harry Reid International Airport in Nevada?
At Harry Reid International Airport (LAS) in Las Vegas, Nevada, the National hire desk is located at the Rental Car Facility at 7135 Gilespie St, Las Vegas, NV 89119. This facility is off the main terminal building and is reached by taking the hire car shuttle from the baggage reclaim level.
If you are a National Emerald Club member, you can use the Emerald Aisle on the second level of the Rental Car Facility. Emerald Aisle allows you to choose your own vehicle from the available class without waiting at the desk. Drop and Go return service is also available at this location.
If you are not an Emerald Club member, proceed to the National desk inside the Rental Car Facility to complete your agreement and collect your keys.
- Follow signs for hire car shuttles from the baggage reclaim area
- Board the shuttle marked for the Rental Car Facility
- After-hours returns are not available at LAS, so plan to return during desk operating hours
At Reno-Tahoe International Airport (RNO), the National desk is located in the baggage reclaim area at 2001 E Plumb Ln, Reno, NV 89502. After-hours key drop is available at RNO by locking the vehicle, removing personal items, and dropping the keys in the box at the baggage reclaim desk.
What documents do I need to pick up a National hire car in Nevada?
To pick up a National hire car in Nevada, you must present the following physical documents at the desk:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or proof of onward travel (required for visitors arriving from abroad)
At Nevada airport locations such as Harry Reid International (LAS) in Las Vegas, acceptable additional proof of identity includes a US passport, US military ID, or a passport from another country with a name matching your driver’s licence.
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required. The IDP is a translation only and is never valid without the original licence.
All documents must be physical originals. Digital copies or photos on a phone are not accepted at the National desk in Nevada.
Does Hola Car Rentals offer Tolls Cashback for National rentals in Nevada?
Yes, Tolls Cashback is included on all bookings, including National rentals in Nevada, even though Nevada itself has no toll roads.
Because Nevada roads are entirely toll-free, you are unlikely to incur toll charges within the state. However, if your trip takes you into neighbouring states such as California, where toll roads do exist, any tolls you pay during your hire period are eligible for the cashback benefit.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your National booking total is GBP 500, the maximum cashback is GBP 25.
To claim after returning your National vehicle in Nevada or elsewhere:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
How does the security deposit work for a National hire in Nevada?
When you pick up your National hire car in Nevada, the desk agent will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until it is released after you return the vehicle.
For standard vehicles rented in the United States, including Nevada locations such as Harry Reid International Airport in Las Vegas and Reno-Tahoe International Airport, the typical hold is approximately GBP 300 to GBP 400. Premium or speciality vehicle classes may carry a higher hold amount.
- You must present a physical, major credit card with the driver’s name printed on the card
- The card must be in the main driver’s name
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Even if you prepaid your booking online, a credit card is still required at the National desk in Nevada
After you return the vehicle, the hold is released. Your bank or card issuer controls how quickly the credit reappears on your account, which can take up to 15 working days. It is advisable to bring a backup credit card in case your primary card is declined.
What is the minimum age to hire a National vehicle in Nevada?
The minimum age to hire a National vehicle in Nevada without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily young-driver fee at the National desk.
Nevada is not one of the states (such as New York or Michigan) that legally requires hire companies to serve drivers aged 18 and over, so the standard National policy applies: drivers must be at least 21 years old, with a surcharge for those under 25.
For National, Alamo, and Enterprise, the additional driver fee for under-25s is GBP 15 per day plus applicable taxes, paid at the Nevada desk.
- Drivers under 25 are also restricted from hiring certain vehicle classes such as full-size SUVs, premium, luxury, convertible, and van categories
- Economy, compact, intermediate, and compact SUV classes are generally available to younger drivers
- All standard requirements still apply: valid driver’s licence, major credit card in the driver’s name, and required documents
If you are unsure whether your age affects your eligibility for a specific vehicle class at a Nevada National location, review your booking confirmation carefully before arriving at the desk.
What airport fees and taxes apply to National hire cars in Nevada?
When hiring a National vehicle at Nevada airport locations such as Harry Reid International Airport (LAS) in Las Vegas or Reno-Tahoe International Airport (RNO) in Reno, several local fees and taxes are added on top of the base hire rate.
- Airport concession recovery fee: typically around 10% of the base rate at LAS
- Customer facility charge (CFC): approximately GBP 2.50 to GBP 5.00 per day at LAS and RNO
- Nevada state hire vehicle tax: approximately 10% on the total hire charge
- Tourism or development surcharges: vary by airport and may add a further percentage at LAS
These fees are standard across all hire brands at Nevada airports and are not unique to National. Whether these charges are included in your prepaid rate or payable at the desk depends on the rate plan you selected. Your booking confirmation will show which items are listed as included and which appear under the total to pay at destination.
If your confirmation shows taxes and fees as included and you are still charged for them at the National desk in Nevada, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after completing your hire.
Is CDW insurance included in my National hire in Nevada?
Whether Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) is included in your National hire in Nevada depends on the rate plan you selected at booking. Check your confirmation to see if hire insurance is listed as included.
CDW and LDW reduce your financial liability for damage to the National vehicle caused by a collision, theft, or vandalism. A deductible or excess may still apply unless your confirmation explicitly states zero excess.
CDW and LDW do not cover:
- Third-party liability, meaning injury or property damage you cause to others while driving in Nevada
- Your own personal injuries
- Tires, wheels, undercarriage, or roof damage in most cases
- Incidents involving unauthorised drivers not listed on the hire agreement
For third-party liability cover in Nevada, you would need a separate Liability Insurance Supplement (LIS or SLI). Some US states require hire companies to include a state-minimum liability amount, but this varies and may not be sufficient for all situations. Pairing CDW with LIS gives you more comprehensive cover during your National hire in Nevada.
Always review the hire agreement at the National desk before signing to confirm exactly what cover is active and what excess applies.
What travel assistance is included with a National hire in Nevada?
Most bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to your National hire in Nevada as well. It is particularly useful if you experience a medical emergency or other travel disruption while driving Nevada's highways or more remote desert routes.
Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover is designed for travellers hiring abroad and applies to non-North American customers. Canadian and US residents do not qualify for this benefit.
To use the assistance during your National hire in Nevada, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Always contact the assistance line before incurring medical expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact terms and cover limits that apply to your reservation.
Can I add an additional driver to my National hire in Nevada?
Yes, you can add an additional driver to your National hire in Nevada, either as part of your rate or by paying a fee at the desk.
Some rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed as included, the fee for National, Alamo, and Enterprise is GBP 15 per day plus applicable Nevada taxes, paid at the desk.
Requirements for adding a driver at the National desk in Nevada:
- The additional driver must be physically present at pick-up
- They must present a valid driver’s licence
- If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
- They must meet the minimum age requirements, including any young-driver surcharge if under 25
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the National hire agreement in Nevada are covered by protections such as CDW and LIS. If someone drives who is not named on the contract, cover may be void and additional charges could apply. If you need to add a driver after pick-up, visit a National branch to update the agreement.
What is the fuel policy for National hire cars in Nevada?
National hire cars in Nevada follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pick-up at any Nevada National location, including Harry Reid International Airport in Las Vegas or Reno-Tahoe International Airport in Reno:
- Check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your fuel receipt as proof in case of any dispute.
If you return the National vehicle in Nevada with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
For after-hours returns at Reno-Tahoe International Airport, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone. Note that after-hours returns are not available at Harry Reid International Airport in Las Vegas, so plan to return during desk operating hours.
Can I pick up my National hire car in Nevada earlier than my scheduled time?
Yes, early pickup is often possible at National locations in Nevada, but it depends on vehicle availability at the time you arrive.
At Harry Reid International Airport in Las Vegas, if a suitable vehicle in your reserved class is ready before your scheduled time, the desk may accommodate an early pickup. However, this is not guaranteed and depends on the current inventory and policies of the National desk.
Important things to know about early pickup in Nevada:
- You may need to wait if no vehicle in your class is immediately available
- You might be offered a different vehicle category, which could affect your rate
- In some cases, the rental period may be recalculated from the earlier pickup time, potentially adding an extra day's charge
- Emerald Club members at LAS using the Emerald Aisle can select from available vehicles in their class, which may make early pickup more flexible
If you are arriving on an earlier flight than planned at a Nevada airport, it is worth going directly to the National desk to ask about availability. There is no guarantee, but the staff can advise on the best option for your situation without requiring you to modify your reservation in advance.
Can I hire a National vehicle in Nevada and return it in a different state?
Yes, one-way hires are generally possible with National in Nevada, allowing you to pick up in Nevada and return the vehicle in a different state, but a drop-off fee may apply depending on the route.
Nevada's National locations serve Harry Reid International Airport in Las Vegas, Reno-Tahoe International Airport in Reno, and Elko Regional Airport. One-way trips from these Nevada locations to cities in other states such as California, Arizona, or Utah are common routes, but the drop-off fee varies by distance, destination, vehicle class, and season.
- The drop-off fee is shown during the booking process under the to pay at destination section
- It is a one-time repositioning charge set by National and is not included in any rate plan
- The fee cannot be prepaid and is paid at the National desk in Nevada at pickup
- Cross-border hires outside the United States (for example, driving into Mexico) are typically not permitted and require explicit authorisation
If you are considering a one-way hire from Nevada, check the details page during booking to confirm whether a drop-off fee applies to your specific route. If the fee shown at the National desk differs from what your confirmation states, keep all paperwork and contact support after completing the hire.
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