Location de Voiture Enterprise
à Wilmington

Hola Car Rentals est le seul partenaire premium des principales marques de location de voitures opérant à Wilmington, vous offrant un accès exclusif à notre tarif All Inclusive+. Ce tarif comprend des avantages qu'aucune autre société ne peut égaler :

• Couverture de responsabilité civile gratuite à partir de US$ 300 000 en cas d'accident (applicable uniquement à certains tarifs et itinéraires)
• Remboursement de péages : récupérez jusqu'à 5 % de la valeur totale de la réservation pour les péages engagés pendant votre période de location
• Assistance médicale de voyage premium offrant jusqu'à US$ 150 000 de couverture pour un maximum de 5 passagers en cas d'urgence médicale, à l'exclusion des conditions préexistantes
• Garantie No Extra Charges© : si le comptoir vous facture quelque chose qui ne figure pas sur votre confirmation et qui n'est pas un service optionnel que vous avez accepté, Hola Car Rentals s'engage à supprimer ou rembourser ce montant après vérification

Tout cela sans frais supplémentaires, vous garantissant une expérience de location entièrement protégée et la tranquillité d'esprit tout au long de votre voyage à Wilmington.

Non. Avec Hola Car Rentals, tous les coûts et frais de votre réservation à Wilmington sont clairement indiqués au moment de la réservation et dans votre e-mail de confirmation, afin que vous sachiez exactement ce que vous payez avant d'arriver au comptoir.

De plus, chaque réservation Hola Car Rentals inclut la garantie No Extra Charges©. Il s'agit d'une garantie de prix (pas d'une assurance) qui vous protège si le comptoir à Wilmington vous facture quelque chose qui ne figurait pas sur votre confirmation et qui n'était pas un supplément optionnel que vous avez accepté. Si cela se produit, Hola Car Rentals travaillera avec le partenaire de location pour supprimer ou rembourser le montant facturé après vérification.

Les seuls coûts hors de cette garantie sont :

• Les suppléments optionnels choisis au comptoir (GPS, sièges enfant, carburant prépayé)
• Les frais liés à l'utilisation (péages, insuffisance de carburant, amendes de circulation)

The Enterprise counter at Wilmington International Airport (ILM) is located in the Rental Car Facility directly across from baggage claim. Once you collect your bags, follow the signs to the Rental Car Facility and proceed to the Enterprise counter on the first floor to complete your rental agreement and receive your vehicle keys.

The airport address is 1740 Airport Blvd, Wilmington, NC 28405. Enterprise also offers shuttle or pick-up services from ILM, so if you are unsure of the walking route, ask any airport staff member to point you toward the rental car area.

Plan for roughly 20 to 45 minutes from the time you clear baggage claim to the moment you drive away, accounting for paperwork and vehicle retrieval at the Enterprise desk.

Enterprise operates several locations in Wilmington, each with different hours. Confirm your specific branch hours before travel, as they can vary by season and holiday.

• Airport (ILM, 1740 Airport Blvd): open Monday through Sunday, approximately 8:00 AM to 11:59 PM, making it the best option for late arrivals in Wilmington.
• Kerr and Market (4124 Market St): Monday through Friday 8:00 AM to 6:00 PM, Saturday hours vary, closed Sunday. After-hours key drop is available at this location.
• Castle Hayne Rd (1930 Castle Hayne Rd): Monday through Saturday 8:00 AM to 6:00 PM, closed Sunday.
• North Market (6721 Market St): Monday through Friday 8:00 AM to 6:00 PM, limited Saturday hours, limited or no Sunday service.
• College and Shipyard (2309 S College Rd): Monday through Friday 8:00 AM to 6:00 PM, limited Saturday hours, closed Sunday.

If your flight into Wilmington is delayed, Enterprise at ILM will hold your booking for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible.

Yes, after-hours returns are available at select Enterprise locations in Wilmington. The Kerr and Market branch at 4124 Market St specifically offers after-hours key drop, allowing you to return your vehicle outside of regular business hours.

When using an after-hours drop at any Wilmington Enterprise location, follow these steps:

• Refuel the car before returning it, since the fuel policy requires a full tank at drop-off.
• Take a photo of the dashboard showing the fuel gauge and odometer.
• Place the keys in the designated key drop envelope or box at the branch.
• Keep a photo of the full gauge and your final fuel receipt in case any dispute arises after the Enterprise team processes the return.

Note that liability for the vehicle may continue until Enterprise formally checks it in during business hours. Review your rental agreement for the exact terms that apply to your Wilmington rental.

North Carolina uses fully electronic, cashless tolling, so there are no traditional toll booths anywhere in the state. If you drive on a toll road during your Wilmington Enterprise rental, payment is handled electronically through license plate cameras or a transponder.

The main toll roads in North Carolina are the Triangle Expressway (connecting Raleigh and Durham, roughly 19 miles) and the Monroe Expressway. Typical costs for a standard 2-axle vehicle range from about US$2.66 to US$4.19 per road, depending on the route and payment method. Drivers with an NC Quick Pass account receive a 35% discount off the bill-by-mail rate.

For your Enterprise rental in Wilmington, you have two main options at the counter:

• Purchase an unlimited toll package (approximately US$11 to US$25 per day), which covers all tolls for the rental period.
• Decline the package and pay per use. Enterprise will charge the actual toll amount plus an administrative processing fee to your credit card, sometimes weeks after the rental ends.

All bookings include Tolls Cashback, which lets you claim up to 5% of your total booking value back for tolls paid. See the dedicated FAQ below for details on how to claim.

To collect your Enterprise vehicle in Wilmington, bring the following physical documents. Digital copies are not accepted at the counter.

• Original, unexpired driver's license in the main driver's name.
• International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original license.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
• Passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors traveling internationally).

At the Enterprise counter in Wilmington, verify that the starting fuel level is recorded on the rental agreement, and take a photo of the dashboard before leaving the lot. Name mismatches between your license, passport, and credit card are one of the most common causes of delays at pickup.

When you pick up your Enterprise vehicle in Wilmington, a temporary authorization hold is placed on your credit card. This is not a charge; it reduces your available credit until the rental is closed and your bank releases the hold.

For standard vehicles rented in the United States, typical holds range from US$300 to US$400. Premium or specialty vehicle classes may carry higher holds. The exact amount is set by the Enterprise desk at your Wilmington location and can vary by vehicle class, rental duration, and season.

To prepare:

• Bring a physical major credit card with your name printed on it. Debit, prepaid, and virtual cards are not accepted for the deposit.
• Ensure your card has enough available credit to cover the hold plus any expected charges.
• Notify your bank of your travel plans to prevent fraud blocks on the in-person authorization.
• Bring a backup credit card in case your primary card is declined.

After you return the Enterprise vehicle in Wilmington, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.

Yes, every booking includes Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Wilmington Enterprise rental.

North Carolina roads use fully cashless tolling, so if you travel on the Triangle Expressway or Monroe Expressway during your trip, you will pay tolls either through the Enterprise toll program or directly via bill-by-mail. Either way, those toll charges are eligible for the cashback claim.

To claim after your Wilmington Enterprise rental ends:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

The minimum age to rent with Enterprise in Wilmington, North Carolina is 21. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge at the counter. Drivers 25 and older are not subject to this fee.

Additional restrictions apply to younger renters at the Wilmington Enterprise locations:

• Vehicle class limits: categories such as full-size, SUV, minivan, convertible, luxury, and premium are typically restricted to drivers 25 and older.
• Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.
• The young-renter surcharge for Alamo, National, and Enterprise is US$15 per day plus applicable taxes, paid at the counter.

All renters, regardless of age, must present a valid driver's license, a major credit card in their name for the security deposit, and all required documents at the Enterprise counter in Wilmington. If your license is not in a Latin alphabet, bring an International Driving Permit as well.

Enterprise rentals in Wilmington follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at any Wilmington Enterprise location:

• Check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Ask the agent for the nearest gas stations to the return location.

Before returning the car, refuel within approximately 10 miles of the return location so the gauge does not drop below full on the drive back. Keep your final fuel receipt showing the date, time, and station address.

If you return the Enterprise vehicle in Wilmington with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee. Keeping a photo of the full gauge and your receipt is the best way to dispute any incorrect fuel charge after the rental ends.

Yes, you can add an additional driver to your Enterprise rental in Wilmington, either as part of your rate or by paying a fee at the counter.

For Enterprise, National, and Alamo, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation for the line that reads additional driver free of charge to see if it is already covered.

Requirements for adding a driver at the Wilmington Enterprise counter:

• The additional driver must be present at pickup with a valid driver's license.
• If their license uses a non-Latin alphabet, they must also bring an International Driving Permit.
• Both the main driver and the additional driver must sign the rental agreement.
• The additional driver must meet the minimum age requirements for Wilmington.

Only drivers listed on the rental agreement are covered by the rental protections such as CDW and liability coverage. Never allow an unlisted person to drive the Enterprise vehicle, as this can void your coverage entirely.

Yes, one-way rentals are available with Enterprise in Wilmington, allowing you to pick up at one location and return at a different one. A drop-off fee may apply depending on the route.

Common patterns for Wilmington Enterprise one-way rentals:

• Returning to a different Enterprise branch within Wilmington (for example, picking up at ILM airport and dropping off at the Kerr and Market city branch) often carries no drop-off fee or a low fee.
• One-way trips to cities in other regions or states typically incur a drop-off fee that varies by distance, vehicle class, and season.
• Cross-border one-ways (for example, to Canada) may be restricted or carry higher fees.

The drop-off fee is shown during the booking process under the section labeled to pay at destination. It cannot be prepaid and is paid directly to Enterprise at the Wilmington pickup counter. If a fee appears at the counter that was not disclosed in your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

Wilmington has several local driving characteristics that can surprise drivers who are unfamiliar with the city, particularly in the downtown core and surrounding neighborhoods.

Key things to know before driving your Enterprise rental in Wilmington:

• One-way street pairs are common throughout downtown and nearby areas. Streets such as Dawson and Wooster run as parallel one-way couplets, and 16th and 17th Streets operate similarly. These are narrower than typical U.S. urban streets, often 14 to 22 feet curb-to-curb, so take extra care when navigating.
• City core streets typically have a 25 mph speed limit with narrow 9 to 10 foot moving lanes designed for a multimodal environment that includes cyclists and pedestrians. Drivers from car-dominant regions often find the pace and lane widths unexpectedly tight.
• Gateway corridors such as Market Street widen to 4 to 6 lanes at 35 mph, providing a more familiar driving experience for reaching Enterprise branches outside the historic core.
• North Carolina uses fully cashless tolling statewide. There are no toll booths, so ensure your Enterprise rental's toll device is set up correctly before leaving the lot.

Using a GPS or navigation app is strongly recommended for first-time drivers in Wilmington, especially in the one-way street network near the waterfront.

Yes, most bookings include travel assistance provided by Terrawind Global Protection, which can help in the event of an emergency during your Enterprise rental in Wilmington, including situations such as a roadside breakdown, a medical emergency, or a road accident.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you experience an emergency during your Wilmington Enterprise rental, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in Wilmington, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Enterprise rental vehicle itself, which is handled separately by CDW or LDW coverage.