Enterprise Car Hire
in Wilmington

Hola Car Rentals is the only premium partner of the top car hire brands operating in Wilmington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Wilmington.

No. With Hola Car Rentals, all costs and charges for your booking in Wilmington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Wilmington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Wilmington International Airport (ILM) is located in the Rental Car Facility directly across from baggage claim. Once you collect your bags, follow the signs to the Rental Car Facility and proceed to the Enterprise counter on the first floor to complete your hire agreement and receive your vehicle keys.

The airport address is 1740 Airport Blvd, Wilmington, NC 28405. Enterprise also offers shuttle or pick-up services from ILM, so if you are unsure of the walking route, ask any airport staff member to point you towards the hire area.

Plan for roughly 20 to 45 minutes from the time you clear baggage claim to the moment you drive away, accounting for paperwork and vehicle retrieval at the Enterprise desk.

Enterprise operates several locations in Wilmington, each with different hours. Confirm your specific branch hours before travel, as they can vary by season and holiday.

• Airport (ILM, 1740 Airport Blvd): open Monday through Sunday, approximately 8:00 AM to 11:59 PM, making it the best option for late arrivals in Wilmington.
• Kerr and Market (4124 Market St): Monday through Friday 8:00 AM to 6:00 PM, Saturday hours vary, closed Sunday. After-hours key drop is available at this location.
• Castle Hayne Rd (1930 Castle Hayne Rd): Monday through Saturday 8:00 AM to 6:00 PM, closed Sunday.
• North Market (6721 Market St): Monday through Friday 8:00 AM to 6:00 PM, limited Saturday hours, limited or no Sunday service.
• College and Shipyard (2309 S College Rd): Monday through Friday 8:00 AM to 6:00 PM, limited Saturday hours, closed Sunday.

If your flight into Wilmington is delayed, Enterprise at ILM will hold your booking for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible.

Yes, after-hours returns are available at select Enterprise locations in Wilmington. The Kerr and Market branch at 4124 Market St specifically offers after-hours key drop, allowing you to return your vehicle outside of regular business hours.

When using an after-hours drop at any Wilmington Enterprise location, follow these steps:

• Refuel the car before returning it, since the fuel policy requires a full tank at drop-off.
• Take a photo of the dashboard showing the fuel gauge and odometer.
• Place the keys in the designated key drop envelope or box at the branch.
• Keep a photo of the full gauge and your final fuel receipt in case any dispute arises after the Enterprise team processes the return.

Note that liability for the vehicle may continue until Enterprise formally checks it in during business hours. Review your hire agreement for the exact terms that apply to your Wilmington hire.

North Carolina uses fully electronic, cashless tolling, so there are no traditional toll booths anywhere in the state. If you drive on a toll road during your Wilmington Enterprise hire, payment is handled electronically through licence plate cameras or a transponder.

The main toll roads in North Carolina are the Triangle Expressway (connecting Raleigh and Durham, roughly 19 miles) and the Monroe Expressway. Typical costs for a standard 2-axle vehicle range from about US$2.66 to US$4.19 per road, depending on the route and payment method. Drivers with an NC Quick Pass account receive a 35% discount off the bill-by-mail rate.

For your Enterprise hire in Wilmington, you have two main options at the counter:

• Purchase an unlimited toll package (approximately US$11 to US$25 per day), which covers all tolls for the hire period.
• Decline the package and pay per use. Enterprise will charge the actual toll amount plus an administrative processing fee to your credit card, sometimes weeks after the hire ends.

All bookings include Tolls Cashback, which lets you claim up to 5% of your total booking value back for tolls paid. See the dedicated FAQ below for details on how to claim.

To collect your Enterprise vehicle in Wilmington, bring the following physical documents. Digital copies are not accepted at the counter.

• Original, unexpired driver’s licence in the main driver’s name.
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted.
• Passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors travelling internationally).

At the Enterprise counter in Wilmington, verify that the starting fuel level is recorded on the hire agreement, and take a photo of the dashboard before leaving the lot. Name mismatches between your licence, passport, and credit card are one of the most common causes of delays at pickup.

When you pick up your Enterprise vehicle in Wilmington, a temporary authorisation hold is placed on your credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles rented in the United States, typical holds range from US$300 to US$400. Premium or speciality vehicle classes may carry higher holds. The exact amount is set by the Enterprise desk at your Wilmington location and can vary by vehicle class, hire duration, and season.

To prepare:

• Bring a physical major credit card with your name printed on it. Debit, prepaid, and virtual cards are not accepted for the deposit.
• Ensure your card has enough available credit to cover the hold plus any expected charges.
• Notify your bank of your travel plans to prevent fraud blocks on the authorisation.
• Bring a backup credit card in case your primary card is declined.

After you return the Enterprise vehicle in Wilmington, the hold is released, but your bank may take up to 15 working days to reflect the release on your statement.

Yes, every booking includes Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Wilmington Enterprise hire.

North Carolina roads use fully cashless tolling, so if you travel on the Triangle Expressway or Monroe Expressway during your trip, you will pay tolls either through the Enterprise toll programme or directly via bill-by-mail. Either way, those toll charges are eligible for the cashback claim.

To claim after your Wilmington Enterprise hire ends:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

The minimum age to hire with Enterprise in Wilmington, North Carolina is 21. Drivers aged 21 to 24 can hire but will be charged a daily young-hirer surcharge at the counter. Drivers 25 and older are not subject to this fee.

Additional restrictions apply to younger renters at the Wilmington Enterprise locations:

• Vehicle class limits: categories such as full-size, SUV, minivan, convertible, luxury, and premium are typically restricted to drivers 25 and older.
• Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.
• The young-hirer surcharge for Alamo, National, and Enterprise is US$15 per day plus applicable taxes, paid at the counter.

All renters, regardless of age, must present a valid driver’s licence, a major credit card in their name for the security deposit, and all required documents at the Enterprise counter in Wilmington. If your licence is not in a Latin alphabet, bring an International Driving Permit as well.

Enterprise hires in Wilmington follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at any Wilmington Enterprise location:

• Check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Ask the agent for the nearest petrol stations to the return location.

Before returning the car, refuel within approximately 10 miles of the return location so the gauge does not drop below full on the drive back. Keep your final fuel receipt showing the date, time, and station address.

If you return the Enterprise vehicle in Wilmington with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. Keeping a photo of the full gauge and your receipt is the best way to dispute any incorrect fuel charge after the hire ends.

Yes, you can add an additional driver to your Enterprise hire in Wilmington, either as part of your rate or by paying a fee at the counter.

For Enterprise, National, and Alamo, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation for the line that reads additional driver free of charge to see if it is already covered.

Requirements for adding a driver at the Wilmington Enterprise counter:

• The additional driver must be present at pickup with a valid driver’s licence.
• If their licence uses a non-Latin alphabet, they must also bring an International Driving Permit.
• Both the main driver and the additional driver must sign the hire agreement.
• The additional driver must meet the minimum age requirements for Wilmington.

Only drivers listed on the hire agreement are covered by the hire protections such as CDW and liability cover. Never allow an unlisted person to drive the Enterprise vehicle, as this can void your cover entirely.

Yes, one-way hires are available with Enterprise in Wilmington, allowing you to pick up at one location and return at a different one. A drop-off fee may apply depending on the route.

Common patterns for Wilmington Enterprise one-way hires:

• Returning to a different Enterprise branch within Wilmington (for example, picking up at ILM airport and dropping off at the Kerr and Market city branch) often carries no drop-off fee or a low fee.
• One-way trips to cities in other regions or states typically incur a drop-off fee that varies by distance, vehicle class, and season.
• Cross-border one-ways (for example, to Canada) may be restricted or carry higher fees.

The drop-off fee is shown during the booking process under the section labelled to pay at destination. It cannot be prepaid and is paid directly to Enterprise at the Wilmington pickup counter. If a fee appears at the counter that was not disclosed in your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

Wilmington has several local driving characteristics that can surprise drivers who are unfamiliar with the city, particularly in the centre and surrounding neighbourhoods.

Key things to know before driving your Enterprise hire in Wilmington:

• One-way street pairs are common throughout the centre and nearby areas. Streets such as Dawson and Wooster run as parallel one-way couplets, and 16th and 17th Streets operate similarly. These are narrower than typical UK urban streets, often 14 to 22 feet curb-to-curb, so take extra care when navigating.
• City centre streets typically have a 25 mph speed limit with narrow 9 to 10 foot moving lanes designed for a multimodal environment that includes cyclists and pedestrians. Drivers from car-dominant regions often find the pace and lane widths unexpectedly tight.
• Gateway corridors such as Market Street widen to 4 to 6 lanes at 35 mph, providing a more familiar driving experience for reaching Enterprise branches outside the historic centre.
• North Carolina uses fully cashless tolling statewide. There are no toll booths, so ensure your Enterprise hire's toll device is set up correctly before leaving the lot.

Using a GPS or navigation app is strongly recommended for first-time drivers in Wilmington, especially in the one-way street network near the waterfront.

Yes, most bookings include travel assistance provided by Terrawind Global Protection, which can help in the event of an emergency during your Enterprise hire in Wilmington, including situations such as a roadside breakdown, a medical emergency, or a road accident.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you experience an emergency during your Wilmington Enterprise hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in Wilmington, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Enterprise hire vehicle itself, which is handled separately by CDW or LDW cover.