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Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Newark include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Newark, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges at the Payless counter in Newark when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Payless booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Newark Airport and how do I get there?
The Payless counter at Newark Liberty International Airport (EWR) is located at 132 Carson Rd, 3rd Floor, Newark, NJ 07114, inside the off-terminal Rental Car Center.
How to reach the Payless counter depends on which terminal you arrive at:
- Terminal A (new): Follow airport signs to the rental car facility, cross the sky bridge into the garage, then take the escalator to the 3rd floor. The Payless counter is at the end of the Budget counter.
- Terminals B and C: From baggage claim, follow signs to the AirTrain and exit at Terminal A. Go downstairs to the exit, follow parking garage signs to the right, walk straight approximately 5 minutes to the 1st floor lobby, then take the escalator to the 3rd floor Payless counter.
Because the Payless facility is off-terminal, plan extra time after baggage claim. The AirTrain ride plus the walk to the 3rd floor counter can add 20 to 30 minutes to your arrival process at Newark.
What are the operating hours for the Payless counter at Newark Airport?
The Payless counter at Newark Liberty International Airport (EWR), located at 132 Carson Rd in Newark, NJ, operates 24 hours a day, 7 days a week, and also offers 24-hour drop-off.
This means you can pick up or return your Payless rental at any time, which is especially useful if your flight arrives late at night or departs very early in the morning.
Even so, it is a good idea to confirm hours on your booking confirmation before travel, as hours can occasionally change on public holidays. If you arrive outside expected service windows, use the courtesy phone at the counter or contact the number listed on your rental agreement for assistance.
What documents do I need to pick up my Payless rental car in Newark?
To pick up your Payless rental car in Newark, you must bring the following physical documents:
- Your original, unexpired driver's license in the main driver's name.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors traveling from abroad).
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory at the Newark Payless counter. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Newark.
How do tolls work when renting from Payless in Newark and New Jersey?
Toll roads are very common around Newark and throughout New Jersey, and nearly all are cashless. When you pick up your Payless rental at Newark, the vehicle will already include an electronic toll device compatible with E-ZPass, the primary toll system used on the New Jersey Turnpike, Garden State Parkway, and Atlantic City Expressway.
At the Payless counter in Newark you will typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all tolls during the rental period.
- Pay per use: if you decline the package, Payless will charge you the actual toll amounts plus administrative processing fees after the rental ends. Tolls can appear on your card days or even weeks after you return the car.
Common toll costs in the Newark area include:
- New Jersey Turnpike (E-ZPass rate): starting at approximately US$0.95, increasing with distance.
- Garden State Parkway: at least US$1.90 for longer trips.
- NYC bridges and tunnels: approximately US$15 to US$25 per crossing.
If you drive into Manhattan's Congestion Relief Zone (south of 60th Street), an additional daily fee of approximately US$8.99 plus taxes applies automatically. You can also opt out of the rental toll program and pay tolls manually online, but inform the Payless agent at Newark pickup so the default device can be deactivated to avoid duplicate charges.
What airport fees and taxes should I expect on my Payless rental at Newark?
Renting from Payless at Newark Liberty International Airport (EWR) involves several layers of fees and taxes on top of the base rate. Newark is consistently ranked among the most expensive US airports for car rentals, with average weekly costs significantly higher than comparable airports.
Typical charges added at the Newark Payless counter include:
- Airport concession recovery fee (ACRF): a percentage passed on by the rental company for operating at EWR.
- Customer facility charge (CFC): a per-day fee for use of the Rental Car Center at 132 Carson Rd.
- Newark airport rental car tax: up to 5% of the total rental charge, which is specific to Newark and can be redirected to cover city operating deficits.
- New Jersey state and local taxes.
Combined, these surcharges can inflate the base rate by up to 40%. If your booking confirmation shows taxes and fees as included, you should not be billed again at the Payless counter in Newark. If unexpected charges appear, keep all paperwork and contact support after the rental ends.
Can I get Tolls Cashback on my Payless rental in Newark?
Yes, all Hola Car Rentals bookings, including Payless rentals in Newark, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during the rental.
Given that Newark and New Jersey have some of the highest toll exposure in the United States, including the New Jersey Turnpike, Garden State Parkway, and NYC bridge and tunnel crossings, this benefit can add up meaningfully on a typical trip.
To claim your cashback after returning your Payless rental in Newark:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Payless counter, and a toll receipt or statement showing charges paid during the rental.
Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is a credit card required to pick up a Payless rental in Newark?
Yes, a major credit card in the main driver's name with the driver's name printed on the card is required at the Payless counter in Newark. Debit cards and prepaid cards are not accepted for the security deposit hold.
At pickup, Payless will place a temporary authorization hold on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location. The hold reduces your available credit until it is released after you return the car.
A few things to keep in mind before arriving at the Newark Payless counter:
- The card must be physical. Virtual or digital-wallet-only cards are not accepted.
- The name on the card must match the main driver's name on the rental agreement.
- Even if you prepaid your booking, you still need to present a physical credit card at pickup for the hold.
- Notify your bank of your travel plans to prevent fraud blocks on an in-person authorization in Newark.
- Bring a backup credit card in case your primary card is declined.
Is there a young driver surcharge for renters under 25 at Payless in Newark?
Yes, Payless in Newark charges a young-driver surcharge for renters between the ages of 21 and 24. The standard fee for Payless is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the rental period.
Drivers under 21 are generally not permitted to rent from Payless at Newark. New Jersey is not one of the states (New York and Michigan) that require rental companies to accept drivers aged 18 and older, so the standard minimum age applies.
Additional restrictions for under-25 renters at the Newark Payless counter include:
- Most vehicle classes are restricted. Economy, compact, and intermediate categories are typically available, while full-size, SUV, premium, luxury, and specialty vehicles generally require the driver to be 25 or older.
- For Payless, additional drivers must also be at least 25 years old at the time of pickup.
If you are 21 to 24 and booking a Payless rental in Newark, Budget for the daily surcharge and select an eligible vehicle class during the booking process.
How does Travel Assistance work if something goes wrong during my Payless rental in Newark?
Most Hola Car Rentals bookings, including Payless rentals in Newark, include travel assistance provided by Terrawind Global Protection. This benefit covers up to 5 passengers and is designed for situations that can arise while traveling, such as a medical emergency on the New Jersey Turnpike or a flight cancellation affecting your Newark pickup.
Core benefits typically include:
- Travel insurance with medical coverage for accidents and non-pre-existing illnesses.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To get help 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to travelers who are not residents of the United States or Canada. US and Canadian residents do not qualify for this coverage. Travel assistance also does not cover damage to the Payless rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI).
How do I add an additional driver to my Payless rental in Newark?
Yes, you can add an additional driver to your Payless rental in Newark, but the additional driver must be present at the counter at the time of pickup with their own valid driver's license.
For Payless rentals in Newark, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to see if it applies to your reservation.
Key requirements for adding a driver at the Newark Payless counter:
- The additional driver must be physically present at pickup and sign the rental agreement.
- They must present a valid driver's license and, if required, an International Driving Permit.
- For Payless in Newark, additional drivers must be at least 25 years old.
- Both the main driver and the additional driver must sign the agreement before leaving the counter.
Only drivers listed on the rental agreement are covered by the vehicle's protections. If someone not named on the contract drives the Payless car in Newark, coverage may be void.
What is the fuel policy for Payless rentals at Newark Airport?
Payless rentals at Newark Airport follow a Full-to-Full fuel policy. You receive the car with a full tank and must return it full to avoid fuel charges.
If you return the Payless vehicle with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus an administrative service fee.
Tips for managing fuel on your Newark rental:
- At pickup, confirm the starting fuel level is recorded as full on the rental agreement and take a photo of the dashboard gauge.
- Refuel within approximately 10 miles of the Rental Car Center at 132 Carson Rd in Newark before returning the vehicle.
- Be aware that gas stations immediately adjacent to Newark Airport tend to charge a premium. Filling up a few miles away can save money.
- Keep your final fuel receipt showing the date, time, and station address in case of any dispute.
- For after-hours returns at the Newark Payless location, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
Can I rent a car from Payless in Newark and return it in a different city?
Yes, one-way rentals are possible with Payless in Newark, but a drop-off fee typically applies when you return the vehicle to a location different from where you picked it up.
The drop-off fee for a Payless one-way rental from Newark varies depending on the destination city, the distance involved, the vehicle class, and the season. This fee is not included in the base rate and cannot be prepaid. It will appear under the to pay at destination section of your booking confirmation if it applies to your route.
A few things to keep in mind:
- Same-city returns (for example, Newark Airport to a downtown Newark location) often carry no drop-off fee.
- Longer routes between states or regions will almost always include a one-way fee.
- Cross-border one-way rentals (for example, returning the Payless car in Canada) are often restricted or carry significantly higher fees.
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee.
Always review the to pay at destination section of your Hola Car Rentals confirmation before finalizing a one-way Payless booking from Newark.
What insurance coverage is included in my Payless booking at Newark?
The insurance coverage included in your Payless rental at Newark depends on the rate plan you selected when booking through Hola Car Rentals. Your booking confirmation will list exactly what is covered.
Common coverage options for Payless rentals in Newark include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to other people while driving the Payless car in Newark or New Jersey. Some US states require a minimum level of liability, but not all do. Adding supplemental liability coverage up to US$300,000 is strongly recommended.
CDW and LDW do not cover third parties. LIS/SLI does not cover damage to the Payless vehicle itself. These are separate protections and ideally should both be active on your rental agreement.
Coverage applies only to drivers named on the rental agreement. If someone not listed drives the Payless car in Newark, protections may be void. Always verify coverage details on the rental agreement at the counter before driving away.
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