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Frequently Asked Questions

Where is the Payless car hire pickup located at Anchorage Ted Stevens International Airport (ANC), and how do I get there from baggage reclaim?

After collecting your luggage at baggage reclaim, follow signs to the airport's Rental Car Centre. Ted Stevens International Airport runs a convenient, frequent shuttle that transports travellers between the terminal and the rental facility. The shuttle pick-up points are clearly marked just outside the baggage reclaim area. The ride is short, and the shuttle will drop you off directly at the building where the Payless service desk is located.

If I land late at night in Anchorage, what should I expect for getting from the terminal to the car hire area at ANC?

You can expect a smooth process even with a late-night arrival at ANC. The airport's rental car shuttle service is aligned with flight schedules and continues to operate to accommodate all passengers, including those on the last flights of the evening. The Rental Car Centre is well lit and designed for 24/7 access. The procedure for collecting your vehicle remains the same, ensuring you can get to your accommodation without issue.

What’s the easiest way to set up my navigation for driving in Alaska before I leave the ANC rental car park?

The safest and simplest approach is to set up your navigation while you are still parked in the rental car park. Before pulling away, mount your smartphone securely and enter your first destination, such as your hotel. It's also highly recommended to download offline maps for the Anchorage area and any planned routes in your preferred navigation app. Mobile service can be unreliable in parts of Alaska, and having offline maps ensures you'll have guidance even without a signal.

How long does it usually take to drive from ANC to downtown Anchorage when flights arrive around rush hour?

The drive from Anchorage International Airport to the downtown area is typically about 15 to 20 minutes in light traffic. However, if you arrive during the afternoon rush hour, you should plan for the trip to take closer to 30 or even 40 minutes. Main congestion occurs on International Airport Road and Minnesota Drive as you approach the city centre. Checking a real-time traffic app on landing will give the most accurate travel time estimate.

What’s the most straightforward route from ANC to Midtown Anchorage hotels if I want to avoid confusing interchanges?

For a simple drive to Midtown, take International Airport Road eastbound from the airport. This road naturally curves and becomes Minnesota Drive. Continue north on Minnesota Drive, a major artery through the city. You can then turn right onto either Benson Boulevard or Northern Lights Boulevard, two primary east–west streets that run through the heart of the Midtown business and hotel district. This route is direct and avoids the more complex motorway interchanges near downtown.

Are there any common wrong turns leaving ANC that first-time visitors make on the way toward Anchorage or the Glenn Highway?

A frequent point of confusion for visitors is the junction of the Seward Highway and the Glenn Highway shortly after leaving the airport area. When heading towards downtown Anchorage or north to areas like the Mat-Su Valley, you need to follow signs for AK-1 North, which becomes the Glenn Highway. It's easy to continue onto AK-1 South (the Seward Highway) by mistake, so pay close attention to the large overhead signs to ensure you're on the correct route.

If I’m heading from Anchorage straight to Girdwood, what’s the best way to time the drive for lower traffic and better views?

To enjoy a less crowded drive with spectacular views, plan your trip to Girdwood for mid-morning or early afternoon on a weekday. This helps you avoid the morning and evening commuter traffic between Anchorage and the Turnagain Arm communities. The lighting at those times is also excellent for photography along the scenic Seward Highway. Driving outside peak hours allows a more relaxed pace and makes it easier to stop at the numerous pull-outs.

When driving from Anchorage to Seward in a hire car, where do travellers usually stop for restrooms, food, or quick scenic breaks?

The drive to Seward is dotted with excellent places to stop and stretch. Girdwood is a popular early stop, offering cafés, restaurants and restrooms. Further south, the Alaska Wildlife Conservation Center is a fantastic destination for a longer break with wildlife viewing. For a quick stop, the town of Moose Pass has basic services, and there are numerous well-signposted scenic viewpoints and rest areas along the highway.

How early do I need to leave Anchorage for a Kenai Fjords day cruise in Seward so I’m not stressed about parking and check-in?

It is highly advisable to leave Anchorage at least four hours before your scheduled cruise check-in time in Seward. The drive itself takes about 2.5 hours without stops. This four-hour buffer gives ample time for unexpected summer roadworks, a quick photo stop along Turnagain Arm, and time to find parking near the busy Seward small boat harbour. Arriving early ensures a relaxed and stress-free start to your excursion.

If I’m driving from Anchorage to Whittier for the 26 Glacier Cruise, what do I need to plan around the Anton Anderson Memorial Tunnel schedule?

The Anton Anderson Memorial Tunnel is a single-lane tunnel that alternates between vehicle and train traffic, operating to a very strict timetable. Before you leave Anchorage, check the official schedule online for your travel date. The tunnel typically opens for traffic heading into Whittier for a 15-minute window once per hour. Missing this window can result in significant delay, so planning your drive around the tunnel opening time is critical.

What’s the easiest way to handle the tunnel timing if my cruise departure from Whittier is early in the morning?

For an early morning cruise, aim for one of the first tunnel openings of the day. This requires leaving Anchorage very early, often well before sunrise, to reach the tunnel staging area in Bear Valley. Check the schedule the night before and give yourself more than enough driving time. Arriving at the tunnel entrance 15–20 minutes before its scheduled opening is a good strategy to ensure you are in line and ready to go through.

For a day trip to Portage Glacier and the Alaska Wildlife Conservation Center, what’s a smooth loop route that avoids backtracking?

An efficient route for this popular day trip is to drive south from Anchorage on the Seward Highway directly to the Alaska Wildlife Conservation Center (AWCC). After your visit, rejoin the highway and continue south a few miles to the turn-off for the Portage Glacier Highway. Drive this road to its end to see the glacier area, then return to the Seward Highway and head north back to Anchorage. This creates a simple out-and-back trip that hits both spots logically.

What’s the driving experience like from Anchorage to Talkeetna for first-time Alaska visitors, and where do people usually pause along the way?

The drive from Anchorage to Talkeetna is a pleasant and straightforward 2.5-hour journey north on the Parks Highway. The road is well paved and offers beautiful views of the surrounding mountains. Many travellers stop in the town of Wasilla for supplies or coffee. Further north there are several large, safe pull-outs that offer fantastic views of Denali on a clear day, making for perfect photo opportunities before you reach Talkeetna.

If I’m going to Denali National Park, what’s a realistic driving plan from Anchorage with a comfortable pace and sensible stop points?

A comfortable plan for the 4.5 to 5-hour drive to Denali is to break it up with a significant stop. Leave Anchorage in the morning and plan a lunch break in the charming town of Talkeetna, which is roughly the halfway point. This allows you to stretch your legs, explore the town and recharge before continuing the second half of the drive. This pacing gets you to the Denali area in the late afternoon, with plenty of time to settle in before your park adventures.

What’s it like driving the Parks Highway in summer with RV traffic, and how do travellers handle passing safely?

During the summer you will share the Parks Highway with numerous RVs and tour coaches that often travel at a slower speed. The key is to be patient and enjoy the scenery. The highway is designed with frequent, clearly marked passing lanes on uphill sections and long straights. Wait for these safe, designated areas to pass, and never attempt to overtake on a blind bend or over a solid yellow line.

What’s the best way to plan fuel stops between Anchorage and Denali if I don’t want to rely on the next town being open late?

The most reliable strategy is to start your drive with a full tank of fuel from Anchorage. While there are petrol stations in towns like Wasilla, Willow and Cantwell, their opening hours can be limited, especially late in the evening. A good plan is to top up your tank in Wasilla during the day. This ensures you have more than enough fuel to comfortably reach the Denali area without concern for finding an open station.

How do Alaska road construction zones typically work in summer, and what should I expect for pilot cars or one-lane delays?

Summer is peak road construction season in Alaska, so it's wise to build extra time into any driving itinerary. You will likely encounter zones where traffic is reduced to a single lane. In these areas you'll be stopped by a flagger and may have to wait for a pilot car to guide your line of traffic safely through the work zone. These delays can last anywhere from a few minutes to over 30 minutes depending on the project's length.

What are the main Anchorage streets or areas where visitors are surprised by one-way patterns or tricky turns?

The downtown Anchorage street grid can be tricky for newcomers, primarily due to the one-way street system. The main east–west thoroughfares, 5th Avenue and 6th Avenue, are both one-way and carry a lot of traffic. Additionally, the transition from the Glenn Highway into downtown via these avenues can feel abrupt. Using a sat-nav is the best way to navigate the downtown core confidently and avoid unexpected turns.

If I’m staying downtown Anchorage, where can I park a hire car overnight without constantly moving it for street rules?

For hassle-free overnight parking in the city centre, your best options are public car parks, such as the 5th & B Garage or the J.C. Penney Garage. These offer paid daily rates and are a secure, convenient choice that frees you from worrying about on-street time limits or morning parking restrictions. Many downtown hotels also provide parking for guests, so be sure to ask about their options and availability.

How hard is it to find parking near the Anchorage Museum, and what time of day is easiest for pulling in and out?

The Anchorage Museum has a large, convenient car park right next to the building, which is the easiest place to park. This lot can fill up during peak times, especially on summer weekends or during special events. To secure a spot easily, it's best to arrive in the morning, before the midday crowds. If the main lot is full, there are several public multi-storey car parks within a short walking distance.

What’s the easiest parking strategy for walking the Tony Knowles Coastal Trail or visiting Kincaid Park with a hire car?

Accessing these popular outdoor spots is very easy by car. The Tony Knowles Coastal Trail has several dedicated parking areas along its route, with large lots at major access points like Westchester Lagoon and Elderberry Park. For Kincaid Park, a large central car park near the Kincaid Outdoor Centre serves as the main hub for most trails. Parking is generally plentiful, though on a sunny weekend arriving earlier in the day is advisable.

If I’m visiting the Alaska Native Heritage Center, what’s the simplest driving route from central Anchorage and what’s parking usually like?

The drive to the Alaska Native Heritage Center is very straightforward. From central Anchorage you'll take the Glenn Highway (AK-1) north for about 15 minutes and then take the North Muldoon Road exit. The route is well signposted with clear signage to the centre. You won't have to worry about parking, as the centre provides a very large, free car park with ample space for visitors.

What should I know about driving to Flattop Mountain trailheads—parking conditions, road access, and timing?

The drive to the popular Flattop Mountain trailhead involves taking Glen Alps Road up into the Chugach Mountains. The road is paved but becomes steep and winding as you ascend. The main car park at the Glen Alps Trailhead is sizeable but frequently fills to capacity on sunny summer evenings and weekends. To ensure a spot, try to visit on a weekday or arrive earlier in the day, and be prepared to use overflow parking along the road.

How do locals handle moose on Anchorage-area roads, and what should visitors do if one is near the shoulder or crossing?

If you encounter a moose on or near the road, the first and most important step is to slow down significantly and give it a wide berth. Never honk your horn, as it can agitate the animal and cause unpredictable behaviour. Be patient and wait for it to move out of the way on its own. Always be aware that a cow moose may have a calf nearby, so proceed with extra caution.

What should I know about spotting and reacting to frost heaves or rough pavement on Alaska highways in a standard hire car?

Frost heaves are bumps and dips in the road caused by the seasonal freezing and thawing of the ground beneath the pavement. They are a common feature on many Alaska highways. These areas are often marked with small orange flags or warning signs. When you see these indicators, it's important to reduce your speed to navigate the uneven surface smoothly and avoid a jarring bump that could be hard on the car's suspension.

How reliable is mobile service on common day-trip routes from Anchorage, and what’s the best backup plan for navigation?

While mobile service is generally strong within Anchorage, it can become intermittent or completely unavailable on stretches of highways like the Seward and Parks Highways. This is especially true in more remote or mountainous sections. Your best backup plan is to download offline maps of your planned routes onto your smartphone's navigation app before you leave the city. This ensures your GPS will continue to function even without a cellular connection.

If I’m planning sunrise or late-evening drives for scenery near Anchorage, what safety and visibility issues should I plan for?

Driving during the low-light hours of dawn and dusk offers incredible scenery but requires extra caution. This is when wildlife, especially moose, are most active and harder to see. Always use your headlights to be more visible to others and to better illuminate the road ahead. Reduce your speed to give yourself more time to react to animals that may step out from the side of the road.

What’s the driving plan for a same-day Anchorage–Seward–Anchorage trip, and what makes it feel rushed versus comfortable?

A round trip to Seward in one day is a long but rewarding day. To make it comfortable, start from Anchorage no later than 7 a.m. to maximise your time in Seward. The trip feels rushed if you try to fit in a long, scheduled activity like a six-hour boat cruise. A more relaxed pace would involve visiting the Alaska SeaLife Center, walking the harbour, and enjoying a leisurely lunch, leaving plenty of time for scenic stops on the drive back.

How do travellers plan a one-way Alaska itinerary (like Anchorage to Fairbanks) when they want scenic stops without losing the whole day?

The key to a successful one-way drive is to be selective with your stops. Instead of trying to see everything, choose two or three high-priority destinations, such as the Talkeetna scenic viewpoint and the Denali National Park entrance visitor centre. Allocate a specific amount of time for each stop in your plan. This structured approach allows you to experience the highlights while ensuring you keep moving towards your final destination and arrive at a reasonable hour.

If I’m flying into Anchorage and driving immediately after a long flight, what are smart first stops to reset before hitting the motorway?

After collecting your car, a great first stop is one of Anchorage's large supermarkets, like Fred Meyer or Carrs-Safeway. This gives you a chance to get out of the car, stretch your legs and use the restroom. You can also stock up on water, snacks and any other provisions you'll need for your road trip. It's a perfect, low-stress way to transition from air travel to your Alaska driving adventure.

What’s the easiest way to handle bear spray, coolboxes or camping supplies when picking up a hire car in Anchorage?

The most efficient method is to plan a shopping stop immediately after leaving the airport's rental car facility. There are several large supermarkets and outdoor recreation stores a short drive from the airport. This allows you to purchase bulky items like a coolbox or necessary supplies like bear spray and load them directly into your vehicle before you head to your hotel or out on the highway.

If my Alaska plans include gravel turn-offs or trailhead access roads, how can I tell when a road is a bad idea for a standard hire car?

Use your best judgement when approaching an unpaved road. A well-maintained, graded gravel road leading to a major public trailhead is often manageable if you drive slowly and carefully. However, avoid roads that appear deeply rutted, have large potholes, or look like they require high clearance. If a road seems questionable or unmaintained, it's always safest to turn back and not risk potential damage to the vehicle.

What should I know about driving in Anchorage when it’s raining heavily—lane markings, standing water and visibility issues?

Heavy rain can make driving in Anchorage more challenging, primarily by reducing visibility and making road surfaces slick. Be aware that lane markings on some older roads can be difficult to see when wet. Reduce your speed to prevent aquaplaning, especially in areas where water might pool. Increase your following distance from the vehicle in front of you and always use your headlights to ensure you are as visible as possible to other drivers.

If I’m visiting in the shoulder season, what are the first signs of wintry road conditions around Anchorage that travellers underestimate?

During the spring and autumn shoulder seasons, the most underestimated hazard is black ice. This is a thin, transparent layer of ice that can form on the road surface, especially on bridges, overpasses and in shaded areas, even when the air temperature is above freezing. Be extra cautious in the early mornings. A tell-tale sign can be a glossy sheen on the road surface or seeing other drivers braking cautiously ahead of you.

How does wildlife viewing from pull-outs work along Turnagain Arm, and what’s the safe way to park and re-enter traffic?

When you spot wildlife or a scenic view, signal your intention to pull over well in advance. Slow down and enter the designated paved pull-out, ensuring your vehicle is completely off the highway. After you've enjoyed the view, use your indicator before re-entering the road. Wait for a safe, clear gap in traffic, as vehicles on the highway are moving at speed. Never stop in the travel lane itself.

If my flight is delayed and I return the car after midnight, what’s the typical drop-off flow at ANC?

Returning a car after midnight due to a delay follows the standard after-hours drop-off procedure. The rental car return area at Anchorage International Airport is open and accessible 24/7. You will drive to the designated return lane for your rental company, gather your belongings and deposit the keys and contract in the secure drop box. The airport shuttle to the main terminal also runs 24/7 to accommodate late-arriving passengers and rental returns.

What should I do before returning the car in Anchorage to avoid last-minute stress—fuel, cleaning up sand/mud and checking for personal items?

To ensure a smooth and stress-free return, plan to refuel your vehicle at a petrol station near the airport before you head to the rental centre. Take a moment to dispose of any rubbish and give the floor mats a quick shake to remove excess dirt or sand. Most importantly, do a final, thorough check of the entire vehicle—including the glovebox, door pockets and the boot—to make sure you haven't left any personal belongings behind.

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