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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 4 weeks ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 4 weeks ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 4 weeks ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 4 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 3 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 3 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 3 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 3 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 3 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 3 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 3 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 2 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 2 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 week ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 2 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 2 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 week ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 week ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 week ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 5 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 3 days ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

What does my Hola Car Rentals booking with National at the Grand Canyon include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating at the Grand Canyon, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip at the Grand Canyon.

Will I face unexpected charges at the National counter at the Grand Canyon when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your National booking at the Grand Canyon are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter at the Grand Canyon charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National car rental counter for trips to the Grand Canyon?

National does not operate a rental counter directly at Grand Canyon National Park Airport (GCN) or inside Grand Canyon Village. For a National rental serving the Grand Canyon, you will need to pick up your vehicle at a major nearby airport.

  • Phoenix Sky Harbor (PHX): Car Rental Center at 1805 E Sky Harbor Circle South, Phoenix, AZ 85034. From PHX, the South Rim of the Grand Canyon is roughly a 4-hour drive north via US-89 or AZ-64.
  • Harry Reid International Airport (LAS): Rental Car Center at 7135 Gilespie St, Suite A, Las Vegas, NV 89119. From LAS, the South Rim is approximately 4 to 5 hours east, and Grand Canyon West is about 2.5 hours.

At both airports, National is located inside a consolidated rental car center reached by a free shuttle from the terminal. Follow the signs to the rental car shuttle stop after collecting your luggage. Allow 30 to 60 minutes from landing to driving away. There is no National counter at GCN airport, so plan your itinerary around a PHX or LAS pickup when booking a National vehicle for the Grand Canyon.

Are there toll roads on the way to the Grand Canyon with a National rental?

No, there are no toll roads in Arizona, so you will not encounter any tolls driving a National rental car to or around the Grand Canyon.

Arizona does not operate any toll highways, cashless lanes, or congestion zones. Systems such as E-ZPass or SunPass are not used in the state. Optional toll programs offered by National and other rental partners at the counter are irrelevant for any route within Arizona, including all approaches to the Grand Canyon from Phoenix or Las Vegas.

If your trip extends beyond Arizona into neighboring states, tolls may apply in those areas. In that case, the Tolls Cashback benefit included with your booking lets you claim up to 5% of your total booking value back for any tolls paid during the rental period. To claim, email [email protected] within 30 days of returning the vehicle, attaching your rental agreement and toll receipts.

Can I drive a standard National rental car on the unpaved roads near the Grand Canyon?

No, most standard National rental agreements prohibit driving on unpaved or off-road surfaces, and this restriction is especially relevant near the Grand Canyon.

Access to Grand Canyon West from Las Vegas involves signed highways that transition to rough gravel and washboard sections, particularly along Pierce Ferry Road and Diamond Bar Road. These stretches do not require a 4x4 vehicle, but they can breach the usage restrictions in a standard rental contract, potentially voiding your CDW/LDW coverage and leaving you liable for damage.

Key points to keep in mind:

  • The South Rim of Grand Canyon National Park is fully paved and accessible in any standard National rental vehicle.
  • Grand Canyon West access roads include unpaved segments that many rental agreements explicitly prohibit.
  • Storm conditions can alter road surfaces without warning, making pre-trip assessment important.
  • If you plan to visit Grand Canyon West, confirm with the National counter whether your specific vehicle class and rate permit travel on unpaved public roads before departing.

Always review the usage restrictions section of your rental agreement at pickup to avoid unexpected charges.

What documents do I need to pick up a National rental car for the Grand Canyon?

To collect a National rental car for a trip to the Grand Canyon, you must present the following physical documents at the counter:

  • A valid, original driver's license in the main driver's name.
  • A physical major credit card with the driver's name printed on the card, used for the security deposit hold (debit and prepaid cards are not accepted).
  • A passport or valid government photo ID.
  • Your booking confirmation or printed voucher.
  • Round-trip flight or travel tickets showing your return date (required for international visitors).

If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original license.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter. Name mismatches between your license, passport, and credit card are one of the most common reasons for pickup problems, so verify all names match before traveling to the Grand Canyon.

What are the driving rules I should know before taking a National rental to the Grand Canyon?

Driving a National rental car to the Grand Canyon involves several rules that differ from what many international visitors expect.

  • Drive on the right side of the road and pass on the left. Traffic on desert highways such as US-93 moves fast, so stay right except when overtaking.
  • Full stops are required at all stop signs. Rolling stops are a traffic violation in Arizona.
  • Right turns on red are permitted after a complete stop, unless a sign prohibits it.
  • Arizona enforces a strict Move Over law: when emergency or stopped vehicles are on the roadside, you must move to an adjacent lane or slow significantly. This is enforced more visibly on remote stretches near the Grand Canyon than in urban areas.
  • Speed limits drop abruptly at town boundaries and at the rim roads inside the park, often falling to 45 mph or lower. Visitors who follow faster local traffic risk fines.
  • Reckless driving fines in Arizona can reach US$750.

The South Rim sits at high elevation, and winter conditions can include snow and ice on approach roads. Standard National rental vehicles do not come equipped with snow tires even in December, so check conditions before driving to the Grand Canyon in winter months and confirm seasonal equipment availability directly with National at pickup.

How does the Tolls Cashback benefit work for a National rental near the Grand Canyon?

Every booking includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your National rental, even when visiting the Grand Canyon.

Because Arizona has no toll roads, you will not pay any tolls driving within the state. However, if your trip extends into neighboring states where tolls apply, the cashback benefit covers those charges up to the 5% cap.

How to claim after returning your National rental:

  • Email [email protected] within 30 days of vehicle return.
  • Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
  • Attach your Hola Car Rentals booking confirmation, the signed rental agreement from National, and a receipt or statement showing the toll charges paid.
  • Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received more than 30 days after return are not accepted, so file your claim promptly after your Grand Canyon trip ends.

Is there a young driver surcharge for under-25 renters picking up a National car for the Grand Canyon?

Yes, a young driver surcharge applies to renters under 25 years old picking up a National rental car for a trip to the Grand Canyon.

For National, Alamo, and Enterprise, the underage fee is US$15 per day plus applicable taxes, paid at the counter. This fee is in addition to the base rental rate shown at booking.

Additional restrictions for under-25 renters include:

  • The minimum age to rent with National is 21 in most U.S. states. Drivers aged 21 to 24 may rent but will pay the daily surcharge.
  • Many vehicle classes are restricted to renters aged 25 and older, including full-size SUVs, premium, luxury, minivans, and convertibles. Economy, compact, and intermediate categories are typically available to younger renters.
  • The additional driver must also meet minimum age requirements; if they are under 25, the surcharge may apply to them as well.

The young driver surcharge is paid directly to National at the Grand Canyon pickup location and is not included in your prepaid rate. Budget for this cost before finalizing your reservation if the main driver is under 25.

Where should I refuel before returning a National rental car after visiting the Grand Canyon?

Fuel stations near the Grand Canyon are sparse, particularly around Grand Canyon West, so planning your refueling stop in advance is important when returning a National rental.

Recommended approach by pickup location:

  • If you picked up from Las Vegas (LAS): Fuel up fully in Las Vegas before departing, and again along US-93 on your return leg. Stations near Grand Canyon West are limited and may not operate 24 hours. Desert driving conditions can increase fuel consumption above what you might expect.
  • If you picked up from Phoenix (PHX): Fuel stations are available in Tusayan (approximately 2 miles from the South Rim entrance) and in Williams along I-40. Refuel in Tusayan or Williams before the final drive back to Phoenix to ensure you return the National vehicle with a full tank.

National uses a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full. If you return below the recorded level, National will charge a fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus an administrative service fee. Keep your final fuel receipt as proof in case of any dispute after your Grand Canyon rental ends.

Can I pick up a National rental in Las Vegas and return it near the Grand Canyon?

Yes, one-way rentals are possible with National, but a drop-off fee may apply when returning the vehicle at a different location from where you picked it up near the Grand Canyon area.

Because National does not operate a counter directly at Grand Canyon National Park Airport or Grand Canyon Village, one-way options typically involve returning to another major airport such as Phoenix Sky Harbor (PHX) rather than a Grand Canyon location itself.

Key points about one-way rentals with National for the Grand Canyon:

  • The drop-off fee is route-specific and varies by distance, vehicle class, and season.
  • The fee is shown during the booking process under the "To pay at destination" section and will appear on your confirmation.
  • This fee cannot be prepaid and is paid directly to National at the counter.
  • Cross-border one-ways (for example, into Utah or Nevada) may carry additional restrictions or higher fees depending on National's policies for that route.

Always review the drop-off fee line on your booking confirmation before finalizing a one-way reservation for the Grand Canyon. If the confirmation shows no drop-off fee, none should be charged at the National counter.

What security deposit will National hold on my credit card for a rental at the Grand Canyon?

When picking up a National rental car for the Grand Canyon, the counter will place a temporary authorization hold on your credit card at the time of pickup. This is not a charge; it reduces your available credit until released after you return the vehicle.

For National rentals in the United States, typical holds on standard vehicle classes range from approximately US$300 to US$400. Premium or larger vehicle classes may carry higher holds. The exact amount is set by National at the specific pickup location and can vary by season.

Important requirements for the deposit:

  • The credit card must be a major card (Visa, Mastercard, Amex, etc.) with the main driver's name physically printed on the card.
  • Debit cards, prepaid cards, and virtual card numbers are not accepted for the security hold.
  • The card must have sufficient available credit to cover the hold in addition to any other pending charges.
  • Notify your bank of international travel before arriving at the Grand Canyon pickup location to prevent fraud blocks on the authorization.

After returning the National vehicle, the hold is released. Your bank controls how quickly it reappears as available credit, which can take up to 15 business days.

How do I add an additional driver to my National rental for the Grand Canyon?

Yes, you can add an additional driver to your National rental for the Grand Canyon, either as an included benefit or for a fee paid at the counter.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus taxes when not included in your rate. Check your booking confirmation for the line "Additional driver free of charge" to see if it is already covered.

Steps to add a driver at the National counter:

  • The additional driver must be physically present at pickup with their valid driver's license.
  • If their license uses a non-Latin alphabet, they must also bring an International Driving Permit.
  • Both the main driver and the additional driver must sign the rental agreement.
  • Confirm the additional driver's name appears on the printed contract before leaving the counter.

Only drivers listed on the National rental agreement are covered by the vehicle's CDW/LDW and liability protections. Anyone who drives the car near the Grand Canyon without being named on the contract may void those coverages entirely. If you need to add a driver after pickup, visit a National branch to update the agreement, as phone or chat requests alone are generally not sufficient.

Does my National rental include travel assistance if something goes wrong near the Grand Canyon?

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which is especially valuable given the remote desert environment around the Grand Canyon.

The coverage is relevant for scenarios such as a medical emergency on a remote highway approaching the Grand Canyon, a flight cancellation disrupting your return from a National rental pickup city, or baggage lost by the airline on your way to collect the vehicle.

Core benefits typically included:

  • Travel insurance with medical coverage for up to 5 passengers.
  • Legal assistance in the event of a road accident.
  • Compensation for baggage lost by the airline.
  • Flight cancellation insurance.

To reach assistance 24 hours a day: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your full name and Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the National rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms applicable to your Grand Canyon trip.

What insurance coverage do I need for a National rental at the Grand Canyon?

Two separate protections are worth confirming before picking up a National rental for the Grand Canyon: one covering the vehicle itself and one covering third parties.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the National rental car is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving. Not all U.S. states require rental companies to include state-minimum liability, so coverage levels can vary. Adding supplemental liability up to US$300,000 is strongly recommended, particularly on long desert highways approaching the Grand Canyon where accidents can be serious and remote.

Additional exclusions to be aware of for the Grand Canyon specifically:

  • CDW/LDW is typically voided if you drive on unpaved roads in breach of the rental agreement, which is relevant for routes to Grand Canyon West.
  • Only drivers named on the National rental agreement are covered. Unnamed drivers void all protections.
  • Tires, undercarriage, and roof damage are commonly excluded from standard CDW/LDW.

Review your booking confirmation and the National rental agreement at pickup to confirm exactly what is included before departing for the Grand Canyon.

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