National Car Rental
in Montreal

Hola Car Rentals is a premium partner of the leading car rental companies in Montreal, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique National rental experience with complete protection and peace of mind during your trip in Montreal.

No. With Hola Car Rentals, all costs and charges for your National booking in Montreal are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Montreal charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National Car Rental counter at Montreal-Trudeau Airport (YUL) is located at the consolidated Rental Car Center in the P4 parking facility, at 590 Boul. Albert De Niverville, Dorval, QC H4Y 1J3. Upon arrival at the P4 facility, proceed to the National counter, which is located to the left.

To reach the P4 Rental Car Center from the terminal, follow the car rental signs to the ground level and take the free shuttle service that departs from the Marriott Hotel ramp. The shuttle is also accessible from Door 10 (available from 5:00 AM to 2:00 PM) or Door 11 on the Departures Level. Allow approximately 14 minutes for the shuttle ride to the facility.

At the National counter, present your booking confirmation, driver's license, and a major credit card in the main driver's name with the name printed on the card to complete your pick-up.

To pick up your National Car Rental in Montreal, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from abroad)

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the National counter in Montreal. Debit and prepaid cards are not accepted for the security deposit hold.

When you pick up your National Car Rental in Montreal, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For rentals in Canada, the typical hold amount is CAUS$ 300 to CAUS$ 500, though some Montreal locations may require a minimum authorization of approximately CAUS$ 750. The exact amount depends on the vehicle class, rental duration, and the specific National location.

• Only a major credit card in the main driver's name with the name printed on the card is accepted for the hold
• Debit cards, prepaid cards, and virtual cards are not accepted
• The hold is released after drop-off; your bank controls when it appears back on your account, which can take up to 15 business days

To avoid issues at the National counter in Montreal, notify your bank of your travel dates in advance, confirm your card is enabled for in-person transactions in Canada, and consider bringing a backup credit card.

Yes, Quebec has toll roads that operate as fully cashless systems, meaning you cannot pay with cash at a toll booth. All tolls in the province must be paid electronically or online.

When renting from National Car Rental in Montreal, you should be aware of how toll charges are handled:

• National (part of the Alamo/Enterprise/National group) may offer a TollPass or similar transponder service at the counter, typically charged as a daily convenience fee plus the actual toll amounts
• If you do not enroll in a toll program and drive through a cashless toll, the rental company will bill the toll amount plus administrative processing fees to your credit card after the rental ends
• Toll charges can appear on your statement weeks after you return the vehicle, as toll agencies process invoices in batches

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Montreal rental. To claim, email [email protected] within 30 days of returning the vehicle with your rental agreement and toll receipts.

Yes, after-hours returns are available at the National Car Rental facility at Montreal-Trudeau Airport (YUL). The rental cars are returned to the same P4 parking facility where you picked up the vehicle.

If you return outside counter operating hours, follow these steps:

• Drive the vehicle to the P4 Rental Car Center return lanes
• Park the vehicle and lock it
• Place the keys and your completed rental contract inside the vehicle or use the return drop box located in the return lanes
• The lot is secured, so the vehicle will be safe until the National counter reopens

Keep in mind that your liability for the vehicle may continue until the National agent formally checks it in during business hours. Take photos of the vehicle's condition, fuel gauge, and odometer before leaving the Montreal return facility. This protects you in case any post-rental charges are disputed.

National Car Rental in Montreal uses a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pick-up, check the fuel gauge with the National agent and confirm the starting level is recorded on your rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 15 km of the Montreal return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt as proof in case a charge is disputed

If you return the vehicle below the recorded starting level, National Car Rental may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

Before leaving the National counter in Montreal, ask the agent to point you toward the nearest fuel station to the P4 return facility so you can plan your refuel stop on the way back.

Yes, you can add an additional driver to your National Car Rental in Montreal, either as part of your rate or by paying a fee at the counter.

For National Car Rental in Montreal, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

• The additional driver must be present at the National counter in Montreal at pick-up
• They must present a valid driver's license and, if required, an International Driving Permit
• Both the main driver and the additional driver must sign the rental agreement
• Only drivers listed on the agreement are covered by the rental protections (CDW/LDW and liability coverage)

If someone drives the Montreal rental who is not named on the National agreement, coverage may be void and additional charges could apply. Never allow an unlisted driver to operate the vehicle.

Yes, by provincial law, every rental vehicle in Quebec must carry third-party liability coverage, so this statutory minimum liability is included by default when you rent from National Car Rental in Montreal through Hola Car Rentals.

However, the statutory minimum may not be sufficient to fully protect you in a serious accident. You can purchase supplemental liability insurance (LIS/ALI/SLI) to increase your coverage limits:

• The statutory liability follows the vehicle and is included in your Montreal rental by law
• Supplemental liability (up to US$300,000) can be added at the National counter or during booking for broader protection
• LIS/ALI/SLI covers bodily injury and property damage to third parties; it does not cover damage to the rental car itself (that requires CDW/LDW)

Review your booking confirmation to confirm which coverages are included in your National Car Rental rate for Montreal, and consider adding supplemental liability if you want protection beyond the provincial minimum.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be especially useful if you experience an emergency during your Montreal rental, such as a breakdown on the Ville-Marie Expressway or a medical situation while driving in Quebec.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to Canadian or US residents. It is available only to travelers from outside North America renting through Hola Car Rentals. It also does not cover damage to the National rental vehicle itself; that is handled by CDW/LDW.

Yes, one-way rentals are available with National Car Rental in Montreal, allowing you to pick up in Montreal and return the vehicle at a different location, such as another Canadian city.

A drop-off fee may apply depending on your route:

• Returning to a different city or province typically incurs a one-way drop-off fee
• The fee is route-specific and varies by distance, vehicle class, and season
• Cross-border one-ways (for example, Montreal to a US city) may be restricted or carry higher fees depending on National's policies

During the booking process on the Hola Car Rentals website, any applicable drop-off fee for your Montreal National rental will be shown on the rate details page under the "To pay at destination" section. This fee cannot be prepaid and is paid directly to National at the counter.

If the National counter in Montreal charges a drop-off fee that was not disclosed in your booking confirmation, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply.

Montreal has an unusually high proportion of one-way streets, with approximately 25% of city streets running in a single direction. In the downtown core, the concentration is even higher, which can make navigation challenging if you are unfamiliar with the city.

When driving your National rental car in Montreal, keep these points in mind:

• Attempting to find an alternate route often leads into more one-way street networks rather than providing a shortcut
• The Ville-Marie Expressway (Route 136/Autoroute 720) transitions from an elevated highway to a street-level boulevard, which can cause unexpected routing changes
• Montreal's street grid is oriented to the island's geography rather than true compass directions, so north-south and east-west labels may not match your instincts

Using a GPS or navigation app is strongly recommended for your National Car Rental in Montreal. If your booking does not include a GPS add-on, consider using your smartphone with a downloaded offline map as a backup in case of connectivity issues in tunnels or underground sections of the expressway network.

If your flight is delayed and you arrive later than your scheduled pick-up time at the National Car Rental counter in Montreal, the following rules apply:

• If the delay is less than 24 hours from your original pick-up time, National Car Rental will hold your reservation, provided you arrive during counter operating hours at the P4 facility at Montreal-Trudeau Airport (YUL)
• If the delay exceeds 24 hours, contact Hola Car Rentals via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible; changes are not guaranteed but the team will assist where possible

Keep in mind that the National counter in Montreal has set operating hours. Even if your delay is under 24 hours, arriving after the counter closes means you will need to wait until it reopens. After-hours key drop is available at the YUL P4 facility for returns, but pick-ups generally require a staffed counter.

If you anticipate a significant delay, contact the National location directly or reach out to Hola Car Rentals support before your reservation window lapses.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during your National Car Rental in Montreal. Since Quebec operates cashless toll roads where payment is handled electronically, toll charges can add up during your rental period.

To claim your cashback after returning your National rental in Montreal:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the National counter, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the total tolls you paid or 5% of your Hola Car Rentals booking total. For example, if your Montreal National booking totaled US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.