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Frequently Asked Questions
What does my Hola Car Rentals booking with National in Miami Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Miami Beach, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Miami Beach.
Will I face unexpected charges at the National counter in Miami Beach when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Miami Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Miami Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National car rental counter at Miami Beach on Collins Avenue?
Yes, National has a Miami Beach location at 4332 Collins Avenue, Suite 104, between 43rd and 44th Streets. This is a city-center branch separate from Miami International Airport.
If you are flying into Miami and prefer to pick up at the airport instead, National operates from the consolidated MIA Rental Car Center, accessible via the MIA Mover rail system on the 3rd level of the terminal between the Dolphin and Flamingo garages. The MIA Mover takes you directly to the Rental Car Center where National has a counter.
For the Collins Avenue Miami Beach branch, plan your arrival during counter hours and confirm the exact schedule on your booking confirmation, as hours can vary. After-hours returns at the Miami Beach location follow a key drop procedure: lock the vehicle and place the keys in the drop box near the main entrance. Responsibility transfers to National upon the next business day inspection.
How do toll roads work for a National rental car in Miami Beach?
Toll roads around Miami Beach are almost entirely cashless. When you pick up your National rental car in Miami Beach, the vehicle will already include an electronic toll device or a plate-based billing system.
At the National counter you will typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day in Florida, covering all tolls during your rental
- Pay per use: National charges the actual toll amount plus daily or administrative processing fees billed to your credit card, sometimes days or weeks after you return the car
Common toll roads you may encounter driving to and from Miami Beach include the Florida Turnpike and I-95 Express lanes. If you plan to use your own visitor toll pass, inform the National counter representative at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
If you opt out of the National toll program and pay manually, note that cash toll booths are very limited in the Miami Beach area. Planning ahead and choosing one of the two options above is strongly recommended.
What documents do I need to pick up a National rental car in Miami Beach?
To collect your National rental car in Miami Beach, you must bring all of the following physical documents. Digital copies are not accepted at the counter.
- Valid, unexpired driver's license with a photograph (original physical card, not a digital version or temporary permit)
- Passport or valid government-issued photo ID
- Major credit card in the main driver's name, with the driver's name printed on the card, for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and cannot be used without the original license.
All names across your documents should match. A mismatch between your license, passport, and credit card is one of the most common reasons National and other partners decline to complete a rental in Miami Beach.
Does Hola Car Rentals offer toll cashback for National rentals in Miami Beach?
Yes, all Hola Car Rentals bookings, including National rentals in Miami Beach, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Given that Miami Beach sits within one of Florida's most toll-heavy regions, with the Florida Turnpike, I-95 Express lanes, and various causeways nearby, this benefit can add up meaningfully over a multi-day rental.
To claim your cashback after returning your National rental car:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the National counter, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Are there one-way streets I should know about when driving a National rental in Miami Beach?
Yes, Miami Beach has a dense network of one-way streets that regularly catches first-time drivers off guard, especially in South Beach and the mid-beach area near the National Collins Avenue location.
Key things to know before driving your National rental car in Miami Beach:
- South Beach uses paired one-way streets running parallel, where one narrow street flows northbound and the adjacent one flows southbound. The streets are narrow and signs can be easy to miss
- Left turns on red are only legal when turning from a one-way street onto another confirmed one-way street. Look for the angled one-way sign on the far corner before attempting this maneuver
- Collins Avenue (northbound) and Indian Creek Drive (southbound) form a one-way couplet along SR A1A through mid-beach, which affects how you approach and leave the National branch at 4332 Collins Avenue
- The I-195 Julia Tuttle Causeway connects Miami to mid-beach via a directional cloverleaf interchange that confuses many first-time visitors, particularly when navigating exits toward or away from Miami International Airport
- Ocean Drive operates southbound only on Friday and Saturday nights
If you find yourself on a wrong-way street, avoid reversing in traffic. Continue to the next intersection and use parked cars' facing direction to confirm the correct flow before turning.
Is a credit card required for the security deposit on a National rental in Miami Beach?
Yes, a major credit card in the main driver's name, with the driver's name physically printed on the card, is required for the security deposit hold when picking up your National rental car in Miami Beach. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit.
At the National counter in Miami Beach, a temporary authorization hold will be placed on your card. For standard vehicles in the United States, this is typically around US$300 to US$400, though the exact amount depends on the vehicle class, rental duration, and location policy. The hold reduces your available credit until National releases it after you return the car.
A few things to prepare before arriving at the Miami Beach counter:
- Confirm your card is enabled for in-person transactions and will not be blocked by your bank's fraud controls
- Set a travel notice with your bank if you are visiting from abroad
- Bring a backup credit card in your own name in case your primary card is declined
Even if you prepaid your booking in full, you must still present a physical credit card at the National counter for the deposit hold.
Is there a young driver surcharge at National's Miami Beach location?
Yes, drivers under 25 are subject to a young-driver surcharge when renting from National in Miami Beach. The standard minimum age to rent without an additional fee in the United States is 25.
For renters aged 21 to 24, National charges a daily young-renter surcharge at its Miami Beach locations. The research indicates that drivers under 30 may also be subject to an additional fee specifically at the 4332 Collins Avenue, Suite 104 location, so confirm the exact surcharge amount at the counter or in your booking confirmation.
Additional restrictions that apply to under-25 renters at National in Miami Beach:
- Many vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, and convertible categories
- The young-renter surcharge is paid at the counter and is not included in your prepaid rate
- All other standard requirements still apply: valid driver's license, major credit card in the main driver's name, and required documents
If you are 21 to 24, economy, compact, and intermediate vehicle classes are typically the categories available to you at the Miami Beach National counter.
What is the fuel policy for a National rental car in Miami Beach?
National rental cars in Miami Beach follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow to avoid extra fuel costs on your Miami Beach rental:
- At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Miami Beach counter
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the National vehicle in Miami Beach with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
If the car was not full at pickup, ask the National agent to record the exact starting level on the rental agreement. You only need to return it at that same recorded level, not necessarily full.
Does travel assistance come with a National rental booked in Miami Beach?
Yes, most Hola Car Rentals bookings, including National rentals in Miami Beach, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
For eligible renters, the coverage is particularly relevant in Miami Beach given the busy causeways, expressways like I-195, and the distance from some areas to medical facilities. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your National rental in Miami Beach, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms, limits, and any exclusions that apply to your itinerary.
This coverage does not replace CDW or LDW for damage to the National vehicle, nor does it cover third-party liability to others.
Can I add an additional driver to my National rental in Miami Beach?
Yes, you can add an additional driver to your National rental in Miami Beach, either as part of your rate or for a fee paid at the counter.
When an additional driver is not included in your rate, National charges US$15 per day for each extra driver added in Miami Beach. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.
Requirements for adding a driver at the National Miami Beach counter:
- The additional driver must be present at pickup and show a valid, unexpired driver's license
- If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is required
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the minimum age requirements; under-25 drivers may be subject to a young-renter surcharge
Only drivers listed on the National rental agreement in Miami Beach are covered by the vehicle's protections such as CDW and liability coverage. Anyone who drives the car without being named on the contract may void those protections entirely.
What insurance options should I consider for a National rental in Miami Beach?
When picking up your National rental car in Miami Beach, two main types of protection are worth understanding before you reach the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the National vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving in Miami Beach. Florida does not require rental companies to include state-minimum liability in all cases, so confirming this coverage is in place before you drive is strongly recommended, particularly given Miami Beach's dense traffic, narrow one-way streets, and high pedestrian activity.
Common exclusions to be aware of at the National Miami Beach counter:
- Tires, wheels, undercarriage, and roof damage are often excluded from standard CDW
- Driving in restricted areas or by an unlisted driver voids coverage
- Incidents must be reported promptly to National; delays can invalidate a claim
Review your booking confirmation to confirm which protections are already included in your rate before accepting or declining anything at the National counter in Miami Beach.
Can I pick up a National rental at Miami International Airport instead of Miami Beach?
Yes, National operates at Miami International Airport (MIA) as well as at the Miami Beach Collins Avenue location, giving you flexibility depending on where you are arriving.
At MIA, National is located within the consolidated Rental Car Center. To reach it from the terminal, take the MIA Mover, a rail system accessed from the 3rd level of the terminal between the Dolphin and Flamingo garages. The MIA Mover runs continuously and brings you directly to the Rental Car Center where the National counter is located.
Key differences between picking up at MIA versus the Miami Beach National branch:
- MIA pickup requires the MIA Mover rail connection rather than direct street access
- The Miami Beach National branch at 4332 Collins Avenue, Suite 104 is a city-center location integrated into the street grid, accessible by car or taxi from your hotel
- Airport rentals at MIA may carry additional airport concession fees and customer facility charges that city-center pickups may not
- Counter hours differ between the two locations, so confirm the hours for your chosen National pickup point on your booking confirmation
If you are arriving by cruise ship rather than plane, the Miami Beach National branch on Collins Avenue may be more convenient depending on your port location.
What happens if I return my National rental car late in Miami Beach?
If you return your National rental car in Miami Beach after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and varies by location and partner policy.
If you exceed the grace period at the Miami Beach National location, you may be charged for additional time, which could be billed as extra hours or a full additional day depending on how late the return is. A late fee may also apply on top of the time charge.
For after-hours returns at the National Miami Beach branch on Collins Avenue, the procedure is to lock the vehicle, return the keys to the drop box near the main entrance, and note that your responsibility for the vehicle continues until National inspects it on the next business day.
If you know in advance that you need more time, contact National or use the manage booking option to request an extension before your scheduled return. Returning late without prior notice is more likely to result in higher charges than arranging an extension in advance.
Always keep your rental agreement handy during your Miami Beach rental so you have the National contact number available if your plans change unexpectedly.
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