National Car Rental
in Illinois

Hola Car Rentals is the only premium partner of the top car rental brands operating in Illinois, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Illinois.

No. With Hola Car Rentals, all costs and charges for your National booking in Illinois are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Illinois charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Chicago O'Hare International Airport in Illinois, National directs customers to follow terminal signs to baggage claim, then board the Automated Transit System (ATS) to reach the Multi-Modal Facility (MMF) at 10255 W. Zemke Blvd. This consolidated rental car center serves National and other brands.

If you are arriving by private vehicle, the facility is at the same address and has designated Kiss and Fly Lot parking nearby.

• Follow airport signs to baggage claim first
• Take the ATS train to the Multi-Modal Facility
• Proceed to the National counter inside the MMF to present your documents and collect your keys

Bring your booking confirmation, a valid driver's license, and a major credit card in the main driver's name for the security deposit hold. Illinois National locations at O'Hare typically carry larger vehicle inventories than downtown branches.

Yes, several National Car Rental locations across Illinois offer after-hours vehicle return.

Confirmed after-hours drop-off is available at:

• Urbana-Champaign Willard Airport (CMI) in Savoy, Illinois
• Quad City International Airport (MLI) in Moline, Illinois
• Naperville, Illinois (E. Ogden Ave. location)

At Urbana-Champaign Willard Airport specifically, National instructs customers to fill out return information on the jacket provided at rental pickup, then drop the jacket and keys into one of two drop boxes: a large blue metal box just outside the doors leading to the car rental lot, or a drop box inside the airport at the National counter on the top right side.

If you are returning after hours at any Illinois National location, review the specific instructions on your rental agreement before your trip ends, as procedures vary by branch. Keep a photo of the car's condition and fuel gauge at the time of return for your records.

Yes, National Car Rental operates a downtown Illinois location in Chicago on W. LaSalle St. in the Loop, in addition to its airport locations at O'Hare International Airport (ORD) and Midway International Airport (MDW).

National has a total of 10 locations across Illinois, including:

• Chicago O'Hare International Airport (ORD)
• Chicago Midway International Airport (MDW)
• Chicago Loop, W. LaSalle St. (downtown)
• Bloomington Central Illinois Regional Airport (BMI)
• Quad City International Airport (MLI) in Moline
• Peoria International Airport
• Chicago Rockford International Airport
• Urbana-Champaign Willard Airport (CMI) in Savoy
• Springfield Abraham Lincoln Capital Airport
• Naperville, E. Ogden Ave.

Airport Illinois locations generally carry larger vehicle inventories. The downtown Chicago location on W. LaSalle St. is a convenient option if you do not need to pick up directly at an airport. Confirm counter hours for your chosen Illinois National branch before arrival.

Illinois has several major toll roads managed by the Illinois Tollway, and as a National rental car driver in Illinois you have two main options for handling them.

The primary electronic toll systems in Illinois are I-Pass and E-ZPass. Most modern gantries are cashless and either read a transponder or photograph the vehicle's license plate for pay-by-plate billing.

Your two options at the National counter in Illinois are:

• National's TollPass Waiver Program: costs US$11.99 per rental day at Chicago airport and select downtown Illinois locations. This covers all tolls incurred that day and is the most convenient option if you plan to use toll roads frequently.
• Pay-by-plate (no program): decline the National toll program and let the Illinois Tollway's Pay By Plate system automatically bill the vehicle's registration plate at the standard plate rate. This avoids daily service fees but the per-toll rate is slightly higher than the discounted I-Pass rate.

Common Illinois toll roads and approximate costs include the Jane Addams Memorial Tollway (I-90, US$2.75 to US$5.50), the Illinois Tri-State Tollway (I-94/I-294, US$2.35 to US$4.70), and the Ronald Reagan Memorial Tollway (I-88, US$5.10 to US$10.20). Rates vary by time of day.

If you drive a toll road without enrolling in any program, the toll is still recorded and billed to the vehicle plate. Unpaid tolls are eventually passed to National, who will recharge you plus an administrative fee.

To collect your National rental car in Illinois, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name (not a digital copy)
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold (debit and prepaid cards are not accepted)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting Illinois from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required at most Illinois National locations.

The IDP is a translation document only and is never accepted without the original license. Obtain it in your home country before traveling to Illinois, as it cannot be issued to non-residents in the United States.

All documents must be physical originals. Digital versions shown on a phone or tablet will not be accepted at the National counter in Illinois.

Yes, all bookings made through Hola Car Rentals, including National rentals in Illinois, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

Illinois has several cashless toll roads, including the Jane Addams Memorial Tollway, the Tri-State Tollway, the Ronald Reagan Memorial Tollway, and the Chicago Skyway, so toll costs can add up during your Illinois trip. This benefit helps offset those expenses.

To claim your Tolls Cashback after your National Illinois rental:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals booking confirmation, the rental agreement signed at the National counter, and a receipt or statement showing the toll charges paid

The refund is capped at 5% of your booking total. For example, if your booking total was US$500, the maximum cashback is US$25. If your actual Illinois toll costs were lower, you receive the actual amount paid. Refunds are issued to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your National rental car in Illinois, the counter will place a temporary authorization hold on your credit card as a security deposit. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.

For standard vehicles rented in the United States, including Illinois, typical holds range from approximately US$300 to US$400. The exact amount depends on the specific National location in Illinois, the vehicle class, and the length of the rental. Premium or specialty vehicles may carry higher holds.

Important requirements for the deposit at any Illinois National location:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name printed on it
• Debit cards and prepaid cards are not accepted for the security hold
• The card must be in the main driver's name and presented physically at the counter
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the vehicle, the National Illinois counter releases the hold. Your bank or card issuer controls how quickly it reappears on your available credit, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.

Yes, drivers under 25 years old are subject to a young-driver surcharge when renting from National in Illinois, as is standard across the United States.

The minimum age to rent from National in Illinois without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay an additional daily fee. For Alamo, National, and Enterprise, the additional driver fee for under-25 renters is US$15 per day, though the young-driver surcharge amount may differ and is confirmed at the Illinois National counter.

Additional restrictions that apply to under-25 renters at National in Illinois:

• Most vehicle classes are restricted to drivers 25 and older, including full-size, SUV, minivan, premium, luxury, and convertible categories
• Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes
• The surcharge is paid at the counter and is not included in your prepaid rate

Illinois does not have a state law requiring National to rent to drivers under 21, unlike New York and Michigan. The minimum age at Illinois National locations is therefore 21, with the young-driver surcharge applying from 21 to 24. Drivers under 21 cannot rent from National in Illinois.

National car rentals in Illinois follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return at any Illinois National location:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles or 15 km of the Illinois National return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Illinois locations such as Urbana-Champaign Willard Airport, leave the receipt in the return envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, National in Illinois may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

If the vehicle was not full at pickup, ask the Illinois National agent to record the exact level on the rental agreement. You only need to return it at that same recorded level, not necessarily full.

The insurance coverage included with your National rental in Illinois depends on the rate plan you selected when booking.

Two main types of coverage are relevant for Illinois National rentals:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the National rental vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the National vehicle in Illinois. Some U.S. states require a minimum level of liability to be included, but not all do. Illinois National rentals may or may not include state-minimum liability by default, so check your booking confirmation carefully.

CDW/LDW and LIS/ALI/SLI are separate protections. Having one does not mean you have the other. Review your Hola Car Rentals confirmation to see exactly which coverages are listed for your Illinois National booking before you arrive at the counter.

Optional add-ons such as personal accident insurance (PAI) and personal effects coverage (PEC) are not included by default and can be purchased at the Illinois National counter if needed.

Yes, you can add an additional driver to your National rental in Illinois, either included in your rate or for a fee paid at the counter.

For Alamo, National, and Enterprise, the additional driver fee in Illinois is US$15 per day when not included in your rate. Check your booking confirmation to see if an additional driver is already listed as included.

Requirements for adding a driver at any Illinois National location:

• The additional driver must be physically present at the Illinois National counter at pickup
• They must present a valid driver's license and any required ID
• If their license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
• Both the main driver and the additional driver must sign the rental agreement
• The additional driver must meet the minimum age requirements for Illinois National rentals (21 minimum, with a young-driver surcharge for ages 21 to 24)

Only drivers named on the National rental agreement in Illinois are covered by the vehicle's protections such as CDW/LDW and liability coverage. If someone not listed on the agreement drives the vehicle, those protections may be void. You cannot add a driver remotely after leaving the counter; you would need to visit a National branch in Illinois to update the agreement.

Yes, one-way rentals are generally possible with National in Illinois, allowing you to pick up in Illinois and return the vehicle in a different state, but a drop-off fee may apply depending on the route.

The drop-off fee is route-specific and varies based on the distance between the Illinois National pickup location and the return location, the vehicle class, and the season. It is not included in your prepaid rate and is listed under the "To pay at destination" section during the booking process.

Typical patterns for Illinois National one-way rentals:

• Illinois airport to Illinois downtown (or vice versa): often no drop-off fee
• Illinois city to a nearby state: a drop-off fee usually applies and varies by distance
• Long-distance or cross-country routes from Illinois: typically carry higher fees or may have limited availability

Cross-border rentals from Illinois into Canada or Mexico are subject to separate rules and may be restricted or require prior authorization from National. Always confirm cross-border permissions on your rental agreement before driving out of the United States.

If the drop-off fee shown at the Illinois National counter differs from what appeared on your booking confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply to undisclosed fees.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to your National rental in Illinois. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.

If you are visiting Illinois from outside North America and something goes wrong during your National rental, such as a medical emergency on an Illinois highway or a serious accident in a remote part of the state, Travel Assistance covers:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your location in Illinois, and a brief description of the situation. This coverage does not replace CDW/LDW for damage to the National vehicle or LIS/ALI/SLI for third-party liability. Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Illinois rental.