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Frequently Asked Questions
What does my Hola Car Rentals booking with National in Fort Lauderdale include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Fort Lauderdale, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Fort Lauderdale.
Will I face unexpected charges at the National counter in Fort Lauderdale when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your National booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the National car rental counter at Fort Lauderdale Airport?
The National car rental counter at Fort Lauderdale Airport is located inside the Rental Car Center (RCC), which is adjacent to Terminal 1 at Fort Lauderdale-Hollywood International Airport (FLL).
How to get there depends on which terminal you arrive at:
- Terminal 1: After collecting your bags, go to Level 2 and cross the Concourse B pedestrian bridge directly into the RCC. Walking time is approximately 5 minutes.
- Terminals 2, 3, and 4: Take the free RCC shuttle from the lower level curb. Shuttles run 24 hours a day, 7 days a week, typically every 10 minutes. Total door-to-counter time is roughly 10 to 15 minutes.
Once inside the RCC, follow the signage to the National counter. Bring your booking confirmation, a physical major credit card in the main driver's name, your driver's license, and your passport or government-issued photo ID.
How do toll roads work when renting from National in Fort Lauderdale?
Almost all toll roads in the Fort Lauderdale area are fully cashless, meaning there are no traditional cash booths. Your National rental vehicle will include an electronic toll device or a plate-based billing system.
At the National counter in Fort Lauderdale, you typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your rental period.
- Pay per use: if you decline the package, the National rental company will charge you the actual toll amount plus daily or administrative processing fees after your rental ends. Charges may appear on your card days or even weeks after you return the vehicle.
Florida uses the SunPass and E-PASS systems on expressways around Fort Lauderdale, Miami, and the surrounding region. If you plan to use your own visitor toll pass, inform the National counter agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
There are no congestion charges or emissions zones in Fort Lauderdale. Tolls are standard road fees only.
What documents do I need to pick up my National rental car in Fort Lauderdale?
To pick up your National rental car in Fort Lauderdale, you must present the following physical documents at the RCC counter:
- A valid, original driver's license (not a digital copy) in the main driver's name.
- A passport or government-issued photo ID, especially if you are visiting from abroad.
- A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are a foreign visitor.
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original license.
All documents presented at the National counter in Fort Lauderdale must be physical originals. Digital documents are not accepted.
Can I get Tolls Cashback on my National rental in Fort Lauderdale?
Yes, all bookings made through Hola Car Rentals, including National rentals in Fort Lauderdale, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Fort Lauderdale and the surrounding South Florida area have numerous cashless toll roads, including the Florida Turnpike and I-95 Express lanes, so this benefit can add up meaningfully depending on your route.
To claim your cashback after returning your National vehicle in Fort Lauderdale:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the National counter, and a toll invoice or statement showing charges paid.
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
How much is the security deposit for a National rental car in Fort Lauderdale?
When you pick up your National rental car in Fort Lauderdale, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until released after you return the vehicle.
For standard vehicles at National locations in the United States, including Fort Lauderdale, the typical hold is approximately US$300 to US$400. The exact amount can vary based on the vehicle class, rental duration, and the specific National location.
Important things to know about the deposit:
- Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
- Make sure your card has sufficient available credit to cover the hold plus any expected charges.
- After you return the vehicle, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 business days.
- Bring a backup credit card in case your primary card is declined at the Fort Lauderdale National counter.
Can I add an additional driver to my National rental in Fort Lauderdale?
Yes, you can add an additional driver to your National rental in Fort Lauderdale, but the additional driver must be physically present at the RCC counter at pickup to show their valid driver's license and sign the rental agreement.
For National rentals in Fort Lauderdale, the additional driver fee is US$15 per day plus applicable taxes. Some Hola Car Rentals rate plans include one additional driver at no extra cost, so check your booking confirmation before arriving at the counter.
Requirements for any additional driver at the Fort Lauderdale National counter:
- Must be present at pickup with a valid, physical driver's license.
- Must meet the minimum age requirements for the rental location.
- If their license is not in English and does not use a Latin alphabet, an IDP is required.
- Must sign the rental agreement at the counter.
Only drivers listed on the National rental agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle, coverage may be void. You cannot add a driver remotely after leaving the Fort Lauderdale counter without visiting a branch in person.
Is there a young driver surcharge for under-25 renters at National in Fort Lauderdale?
Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a National rental car in Fort Lauderdale. The minimum age to rent without a surcharge in the United States is 25.
Drivers aged 21 to 24 can rent from National in Fort Lauderdale but will pay an additional daily fee at the counter. National charges US$15 per day plus taxes for additional drivers in this age group, and similar surcharges apply to the main driver under 25.
Additional restrictions for under-25 renters at Fort Lauderdale National locations:
- Many vehicle classes are restricted to renters aged 25 and older, including full-size SUVs, minivans, luxury, premium, and convertible categories.
- Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes.
- Drivers under 21 are not eligible to rent in Florida outside of New York and Michigan exceptions, which do not apply to Fort Lauderdale.
Always confirm the surcharge amount and eligible vehicle classes on your booking confirmation before arriving at the Fort Lauderdale National counter.
Does my National rental in Fort Lauderdale include liability insurance?
Third-party liability coverage is not automatically included in every National rental rate in Fort Lauderdale. Florida does not mandate that rental companies include state-minimum third-party liability in every rental contract, so coverage depends on your specific rate plan.
When renting from National in Fort Lauderdale, you have the option to add Liability Insurance Supplementary (LIS/ALI/SLI), which protects you against bodily injury and property damage you may cause to other people while driving the rental vehicle. This is separate from CDW/LDW, which only covers damage to the National rental car itself.
Key points to understand:
- LIS/ALI/SLI covers third parties, not the rental vehicle or your own injuries.
- Coverage applies only to drivers listed on the National rental agreement.
- If you have a personal auto insurance policy that extends to rental vehicles, it may provide some liability coverage, but terms vary widely.
- Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Fort Lauderdale National rental for full peace of mind.
Check your booking confirmation to see whether LIS is included or listed as an optional add-on for your specific rate.
Does my National Fort Lauderdale booking include travel assistance?
Yes, most bookings made through Hola Car Rentals, including National rentals in Fort Lauderdale, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify.
For eligible renters driving in and around Fort Lauderdale, the travel assistance coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This coverage does not replace CDW/LDW for damage to your National rental vehicle, nor does it cover third-party liability to others.
If you need assistance while driving in the Fort Lauderdale area, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms and limits that apply to your Fort Lauderdale National rental.
What is the fuel policy for National car rentals in Fort Lauderdale?
National rentals in Fort Lauderdale follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return at Fort Lauderdale:
- At pickup, check the fuel gauge with the National agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge.
- Refuel within approximately 10 miles of the Fort Lauderdale RCC return location so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
- Show the full gauge to the National agent at return, or leave the receipt in the envelope for after-hours drops.
If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at their refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the tank full is always the most cost-effective option.
Some National counter locations in Fort Lauderdale may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable.
How do I return my National rental car at Fort Lauderdale Airport?
Returning your National rental car at Fort Lauderdale Airport is straightforward. Follow the car rental return signs to the Rental Car Center (RCC), which is adjacent to Terminal 1, and proceed to the National designated return bay inside the RCC.
Steps for a smooth return:
- Refuel near the Fort Lauderdale RCC before arriving, keeping your receipt as proof of a full tank.
- Follow the car rental return signs from the airport road network to the RCC.
- Drop the vehicle at the National return area inside the RCC and confirm the return with an agent or complete the self-return process.
- After returning the vehicle, take the free RCC shuttle back to your terminal. Shuttles run 24 hours a day, 7 days a week, approximately every 10 minutes. Terminals 2, 3, and 4 are served from the lower level; Terminal 1 is accessible via the Concourse B pedestrian bridge on Level 2.
Keep all paperwork from the National counter, including the final rental agreement and any fuel receipts, in case post-rental charges appear on your card for tolls or other items. Toll charges in Fort Lauderdale and the broader Florida network can appear days or weeks after your rental ends.
Do I need an International Driving Permit for a National rental in Fort Lauderdale?
An International Driving Permit (IDP) is mandatory for your National rental in Fort Lauderdale if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP at all times.
If your license is in English or uses a Latin alphabet but was issued outside the United States, an IDP is strongly recommended but not strictly mandatory. However, the National counter in Fort Lauderdale may request one, and having it avoids delays or potential refusal at pickup.
Important rules about the IDP:
- The IDP is a translation document only. It is not a standalone license and will not be accepted without your original driver's license.
- You must obtain the IDP in your home country before traveling. It cannot be issued to you in the United States.
- All documents presented at the Fort Lauderdale National counter must be physical originals. Digital copies are not accepted.
If you are unsure whether your license requires an IDP for your National rental in Fort Lauderdale, obtain one before departure to avoid any issues at the RCC counter.
Can I pick up my National rental car in Fort Lauderdale if my flight is delayed?
Yes, National will hold your Fort Lauderdale reservation for up to 24 hours from your original scheduled pickup time if your flight is delayed. You do not need to take any action if your delay is less than 24 hours, as long as you arrive during the National counter's operating hours at the Fort Lauderdale RCC.
What to do depending on your situation:
- Delay under 24 hours: proceed to the Fort Lauderdale RCC as soon as you land. The National counter will honor your reservation. Confirm counter hours on your booking confirmation, as late-night staffing may be reduced.
- Delay over 24 hours: contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.
If your delay causes you to arrive outside the National counter's operating hours at Fort Lauderdale Airport, check your booking confirmation for any after-hours instructions. The RCC shuttles between terminals and the rental center run 24 hours a day, 7 days a week, so transportation to the building is always available even if the counter itself has limited hours.
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