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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Regina include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Regina, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Hertz rental experience with complete protection and peace of mind during your trip in Regina.
Will I face unexpected charges at the Hertz counter in Regina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Regina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Regina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Hertz pickup process work at Regina Airport (YQR)?
After landing at Regina International Airport (YQR), your Hertz pickup requires a short shuttle ride rather than a walk to the counter. The Hertz facility is located at 1303-5201 Regina Avenue, off the airport grounds, so look for the Hertz shuttle stop outside the arrivals area and board the branded shuttle to reach the rental lot.
The Regina airport Hertz counter operates from 08:00 to 23:59 daily, seven days a week, which accommodates most flight arrival times including late-evening arrivals. Allow roughly 20 to 45 minutes from baggage claim to driving away, accounting for shuttle transit and counter processing.
At the Hertz counter in Regina, have the following ready:
- Your booking confirmation or printed voucher
- A valid driver's license (physical, original, unexpired)
- A major credit card in the main driver's name with the name printed on the card, for the security deposit hold
- Your passport and any entry documents
If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is required alongside your original license.
Are there toll roads in Regina or Saskatchewan that affect my Hertz rental?
No, there are no toll roads anywhere in Saskatchewan, including in and around Regina. Your Hertz rental will not encounter any toll booths, cashless toll lanes, electronic transponder requirements, or congestion charges during your time in the province.
This means you will not need to enroll in any toll program, purchase a transponder package at the Hertz counter in Regina, or worry about post-rental toll invoices for driving within Saskatchewan.
If your trip takes you beyond Saskatchewan into provinces that do have tolled infrastructure, such as Ontario's Highway 407 ETR, toll charges could apply in those areas. In that case, the Hola Car Rentals Tolls Cashback benefit would apply: you can claim up to 5% of your total booking value back for tolls paid during your rental period. To claim, email [email protected] within 30 days of returning your Hertz vehicle in Regina, attaching your booking confirmation, rental agreement, and toll receipts.
What are the Hertz counter hours at Regina city locations versus the airport?
Hertz operates four locations in Regina, and their hours differ significantly depending on which site you choose.
- Airport (1303-5201 Regina Avenue, YQR): Open 08:00 to 23:59, Monday through Sunday. This is the most flexible option for flight arrivals, including late-evening flights.
- 1636 6th Avenue: Open Monday to Friday 07:30 to 18:00, Saturday 09:00 to 17:00. No Sunday hours listed.
- 3915 Albert Street: Open Monday to Friday 08:00 to 23:59, closed Saturday, Sunday 09:00 to 18:30.
- 1575 B Park Street: Open Monday to Friday 07:30 to 18:00, Saturday 08:30 to 17:00, Sunday 09:00 to 17:00.
If you are arriving by plane at Regina International Airport, the airport Hertz location is the most practical choice given its extended daily hours and dedicated shuttle service. City locations suit renters who are already in Regina and can visit during standard business hours. Always confirm hours directly with Hertz before your pickup, as hours can change on public holidays.
Does my Hola Car Rentals booking include Tolls Cashback for my Hertz rental in Regina?
Yes, all Hola Car Rentals bookings include the Tolls Cashback benefit, and it applies to your Hertz rental in Regina even though Saskatchewan has no toll roads.
If your itinerary takes you outside Saskatchewan into a region with tolled roads, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid during the rental period. The process is straightforward:
- Pay tolls normally as you encounter them during your Hertz rental
- Keep all toll receipts, transponder statements, or itemized invoices showing charges during the rental period
- Email [email protected] within 30 days of returning your vehicle in Regina
- Include your Hola Car Rentals confirmation, the Hertz rental agreement, and proof of toll payment
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Hertz rental car in Regina?
To collect your Hertz rental in Regina, you must present all documents in physical form. Digital copies are not accepted at the counter.
- Driver's license: physical, original, and unexpired in the main driver's name. If your license is not in English and uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license.
- Major credit card: must be in the main driver's name with the name printed on the card. Debit and prepaid cards are not accepted for the security deposit hold.
- Passport or valid government photo ID.
- Booking confirmation or printed voucher.
- Round-trip flight tickets or proof of onward travel.
In Canada, visitors can generally drive with a valid foreign license. However, if your license uses a non-Latin script, the IDP is required. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
All additional drivers must also be present at the Hertz counter in Regina with their own valid license and ID, and must sign the rental agreement to be covered under the rental protections.
How does the security deposit work for a Hertz rental in Regina?
When you pick up your Hertz vehicle in Regina, the counter agent will place a temporary authorization hold on your credit card. This is not a charge but reduces your available credit until it is released after you return the car.
For Canada, typical security deposit holds range from CAD 300 to CAD 500 for standard vehicles, though some Hertz locations may hold up to approximately CAD 750. The exact amount depends on the vehicle class, rental duration, and location policies. Hola Car Rentals cannot confirm the precise hold amount in advance, as it is set by the Hertz desk at the time of pickup.
Key points to keep in mind for your Regina pickup:
- The card must be a major credit card (Visa, Mastercard, Amex) in the main driver's name with the name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Ensure your card has sufficient available credit above the hold amount
- Notify your bank of international or in-person use to prevent fraud blocks
- After returning the Hertz vehicle in Regina, the hold is released, but your bank may take up to 15 business days to reflect this
Is there a young driver surcharge for under-25 renters at Hertz in Regina?
Yes, a young driver surcharge typically applies to renters under 25 years old at Hertz locations in Regina. For Hertz, Thrifty, and Dollar, the additional driver fee structure is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes. Young driver surcharges follow a similar per-day structure and are paid directly at the Hertz counter in Regina, not prepaid through your booking.
The minimum age to rent at Hertz in Regina may also apply, and renters who do not meet the minimum age threshold may be denied the vehicle entirely. Age requirements and surcharge amounts can vary by vehicle class, so premium or specialty vehicles may carry stricter rules.
If you are under 25 and planning to pick up a Hertz rental in Regina, check your booking confirmation for any age-related disclosures and confirm the surcharge amount directly with the Hertz counter before finalizing your plans. Bringing a valid credit card with sufficient available credit to cover both the security deposit and any applicable surcharges is essential.
Is travel assistance included with my Hertz booking in Regina?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Hertz rental in Regina. However, this benefit does not apply to Canadian or US residents. It is designed for travelers visiting from outside North America.
If you qualify, the coverage includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident, which is particularly relevant if you are involved in an incident on the Regina Bypass or other Saskatchewan highways
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or accident during your Hertz rental in Regina, contact the assistance line before incurring expenses where possible:
- Phone (24/7, toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location in Regina or Saskatchewan, and a brief description of the situation. Always check your booking confirmation for the exact coverage terms applicable to your itinerary.
What is the fuel policy for my Hertz rental in Regina?
Your Hertz rental in Regina follows a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges at the Hertz location in Regina:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 15 km of the Hertz return location in Regina before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Hertz vehicle in Regina with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Can I add an additional driver to my Hertz rental in Regina?
Yes, you can add an additional driver to your Hertz rental in Regina, either as an included benefit depending on your rate or by paying a fee at the counter.
For Hertz rentals in Regina, the additional driver fee is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes, if not already included in your rate. Check your Hola Car Rentals booking confirmation for the line "Additional driver free of charge" to see if it is covered.
Requirements for adding a driver at the Hertz counter in Regina:
- The additional driver must be physically present at pickup
- They must present a valid, original driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must meet the minimum age requirements for Regina
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Hertz rental agreement in Regina are covered by protections such as CDW/LDW and liability coverage. If someone drives who is not named on the contract, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit a Hertz branch in Regina to update the agreement.
What insurance coverage is included in my Hertz rental in Regina?
The insurance and protection options included in your Hertz rental in Regina depend on the rate plan selected when booking through Hola Car Rentals. Canada bookings typically offer an All Inclusive rate that bundles key protections.
Common coverages to look for on your confirmation:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your plan states zero.
- Third-Party Liability (LIS/ALI/SLI): in Canada, provincial law requires every rental vehicle to carry third-party liability by default, so this statutory coverage is included when renting through Hola Car Rentals in Regina. You can purchase higher supplemental limits if desired.
CDW/LDW does not cover damage to other vehicles or injuries to third parties. LIS/ALI/SLI does not cover damage to the Hertz vehicle itself. These two coverages work together and are not substitutes for each other.
Review your Hola Car Rentals booking confirmation carefully before arriving at the Hertz counter in Regina to understand exactly what is included and what deductible, if any, applies to your plan.
Can I pick up my Hertz car in Regina and return it to a different city?
Yes, one-way rentals are possible with Hertz, allowing you to pick up in Regina and return the vehicle to a different city, subject to availability and applicable drop-off fees.
A one-way or drop-off fee may apply depending on the route, distance, vehicle class, and season. This fee is set by Hertz and is route-specific. When booking through Hola Car Rentals, the drop-off fee for your Regina pickup will be displayed on the rate details page under the "To pay at destination" section during checkout. It is not prepaid and must be paid at the Hertz counter.
Key things to know about one-way rentals from Regina:
- Same-city pickups and returns (for example, airport to a downtown Hertz location in Regina) often carry no drop-off fee
- Routes between different cities or provinces typically incur a drop-off fee that varies by distance and vehicle class
- Cross-border one-ways, such as Regina to a US city, may be restricted or carry higher fees depending on Hertz policy
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee
Always confirm the drop-off fee shown on your Hola Car Rentals confirmation matches what the Hertz counter presents at pickup in Regina.
What should I know about driving on the Regina Bypass with a Hertz rental?
The Regina Bypass is a 44.3 km four-lane twinned highway that partially encircles Regina, connecting Highway 1 (Trans-Canada) to Highways 11 and 33. It is the fastest route around the city for your Hertz rental, but first-time drivers should be aware of a few important details.
- Speed limit: the Bypass is posted at 110 km/h, which is higher than most urban ring roads. Speed enforcement is active, including photo radar and patrols, particularly on curves and near its 33 bridges.
- Partial loop: the Bypass does not form a complete ring around Regina. The northeast leg is missing, which can force drivers onto the inner Ring Road and into city-center traffic if they miss the correct interchange. There are 9 major interchanges, including system interchanges, so review your route before driving.
- No tolls: the Bypass and all Saskatchewan roads are toll-free, so your Hertz rental will not incur any toll charges while driving in Regina or the surrounding area.
- Service roads run alongside sections of the Bypass; these are lower-speed access roads and are separate from the main highway lanes.
Saskatchewan has no toll roads, so there are no transponder requirements or toll programs to consider for your Hertz rental in Regina.
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