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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Saskatchewan include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Saskatchewan, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Hertz rental experience with complete protection and peace of mind during your trip in Saskatchewan.
Will I face unexpected charges at the Hertz counter in Saskatchewan when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Saskatchewan are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Saskatchewan charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Saskatoon Airport in Saskatchewan?
The Hertz counter at Saskatoon John G. Diefenbaker International Airport (YXE) in Saskatchewan is located inside the terminal at 2625 Airport Drive. After collecting your baggage, follow the car rental signs to the on-site Hertz desk, which is directly accessible without needing to take a shuttle to a remote lot.
Hertz also offers shuttle services at YXE for vehicle pickup when required. Counter hours at Saskatoon Airport run approximately 07:30 to 23:59 on most days, with limited overnight coverage from 00:00 to 01:00. Weekend hours are similar, opening slightly later on Saturdays and Sundays at 08:00.
If you are picking up at the Regina International Airport (YQR) instead, the Hertz Saskatchewan location there is at 1303-5201 Regina Avenue, with counter hours running 08:00 to 23:59 daily. Shuttle service is also available at YQR.
Confirm your exact pickup location on your booking confirmation before arriving, as Hertz also operates off-airport locations in both Saskatoon and Regina.
Are there toll roads on Hertz rentals in Saskatchewan?
No, there are no toll roads anywhere in Saskatchewan. Hertz renters driving throughout the province, including between Saskatoon and Regina or on any rural highway, will not encounter any toll booths, cashless toll lanes, electronic transponders, or congestion charges.
Unlike provinces such as Ontario (which has the 407 ETR) or destinations in the United States, Saskatchewan has no toll infrastructure of any kind. There are also no emissions zones or city-center driving fees in any Saskatchewan city.
This means you can drive your Hertz rental freely across Saskatchewan without enrolling in any toll program or carrying a transponder. No toll-related administrative fees will appear on your final Hertz invoice for travel within the province.
If your trip takes you beyond Saskatchewan into provinces or U.S. states that do have tolls, standard toll billing through your Hertz rental agreement would apply in those regions. Keep receipts for any tolls paid outside Saskatchewan, as the Tolls Cashback benefit included with your booking allows you to claim back up to 5% of your total booking value for tolls paid during your rental period.
What documents do I need to pick up a Hertz rental car in Saskatchewan?
To collect your Hertz rental in Saskatchewan, you must bring the following physical documents to the counter:
- A valid, unexpired driver's license in the main driver's name (physical copy only; digital or mobile licenses are not accepted)
- A passport or valid government-issued photo ID
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Your booking confirmation or printed voucher
- A round-trip flight ticket or proof of return travel (required at airport locations such as Saskatoon YXE and Regina YQR)
If your driver's license is not in English or uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit at any Hertz Saskatchewan location. The credit card must be physically present and have sufficient available credit to cover the hold, which is typically CAD 300 to CAD 500 for standard vehicles in Canada, though the exact amount is set by the Hertz desk.
Does Hertz in Saskatchewan offer Tolls Cashback if I drive outside the province?
Yes, the Tolls Cashback benefit is included with all bookings made through Hola Car Rentals, including Hertz rentals in Saskatchewan, and it applies to any tolls you pay during your rental period, even if those tolls are incurred while driving outside Saskatchewan into a province or U.S. state that has toll roads.
Since Saskatchewan itself has no toll roads, this benefit becomes relevant if your Hertz rental takes you into regions such as Ontario or across the border into the United States, where toll infrastructure exists.
To claim your cashback, email [email protected] within 30 days of returning your Hertz vehicle in Saskatchewan or at your final drop-off location. Include the following:
- Your Hola Car Rentals reservation confirmation
- A copy of the rental agreement signed at the Hertz counter
- A receipt or statement showing the toll charges paid during your rental
The refund covers the lesser of the total tolls paid or up to 5% of your total booking value. Refunds are processed to your original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is a credit card required to rent from Hertz in Saskatchewan?
Yes, a major credit card in the main driver's name with the driver's name physically printed on the card is required at every Hertz location in Saskatchewan. The card is used to place a temporary security hold at pickup, not a permanent charge.
At Saskatchewan airport locations such as Saskatoon (YXE) and Regina (YQR), the typical hold for a standard vehicle is approximately CAD 300 to CAD 500, though the exact amount is determined by the Hertz desk at the time of pickup and may be higher for premium vehicles or longer rentals.
The following card types are not accepted for the security deposit:
- Debit cards
- Prepaid or gift cards
- Virtual or single-use card numbers
- Someone else's credit card (the card must belong to the main driver)
Even if you have prepaid your Hertz Saskatchewan booking in full, you must still present a physical credit card at the counter for the hold. The hold is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release. Bringing a backup credit card in your own name is strongly recommended in case your primary card is declined.
Do I need an International Driving Permit for a Hertz rental in Saskatchewan?
An International Driving Permit (IDP) is not always mandatory for a Hertz rental in Saskatchewan, but it is strongly recommended in certain situations.
You must carry an IDP alongside your original license if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, the IDP serves as a required translation at the Hertz counter in Saskatchewan.
If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required. However, the Hertz desk in Saskatchewan may request it as a supplementary document, particularly for foreign renters at airport locations such as Saskatoon (YXE) or Regina (YQR).
Important points to keep in mind:
- The IDP is a translation document only and is never valid without your original driver's license
- Your original license must be physical, unexpired, and free of restrictions
- Digital or mobile versions of your license are not accepted at the Hertz counter
- If you need an IDP, obtain it in your home country before traveling, as it cannot be issued abroad
When in doubt, obtaining an IDP before your trip to Saskatchewan is the safest approach to avoid any issues at the Hertz pickup counter.
What is the young driver surcharge at Hertz in Saskatchewan?
Yes, Hertz applies a young driver surcharge in Saskatchewan for renters between the ages of 20 and 24. The fee is approximately CAD 20.89 to CAD 60 per day at Saskatchewan airport locations, with Hertz generally citing a rate of around US$25 per day, which the company states is below the industry average.
The minimum rental age at Hertz in Saskatchewan is 20 years old. Drivers under 20 are not eligible to rent.
Additional restrictions apply to young renters at Hertz Saskatchewan locations:
- Drivers aged 20 to 24 are excluded from renting vehicles in the Dream Car, Prestige, and Adrenaline collections
- The surcharge is charged per rental day and is paid at the Hertz counter, not prepaid online
- All standard document requirements still apply, including a valid license held for at least one year
If you are adding a young driver as an additional driver to your Hertz Saskatchewan reservation, the surcharge applies to that driver as well. The additional driver must be present at the Hertz counter at pickup with their own valid driver's license and any required IDP.
What insurance is included in a Hertz rental in Saskatchewan?
When you rent from Hertz in Saskatchewan, basic third-party liability insurance is included by default at the minimum statutory limits required by provincial law. This covers bodily injury, death, and property damage you may cause to others while driving the rental vehicle within the terms of the agreement.
Under Canadian provincial law, every rental vehicle must carry third-party liability, so this protection follows the Hertz vehicle automatically in Saskatchewan. You can also purchase higher supplemental liability limits if you want coverage beyond the statutory minimum.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Hertz rental vehicle itself. Whether CDW or LDW is included depends on the specific rate you selected. Check your booking confirmation to confirm whether it is included and whether a deductible applies.
Key points about insurance on your Hertz Saskatchewan rental:
- Third-party liability at provincial minimums is included by law
- CDW or LDW coverage depends on your selected rate plan
- CDW or LDW does not cover third-party liability, your personal injuries, or your belongings
- Personal Accident Insurance (PAI) and Personal Effects Coverage (PEC) are separate optional add-ons
Always review your rental agreement at the Hertz counter in Saskatchewan to confirm exactly which protections are active before driving away.
What is the fuel policy for Hertz rentals in Saskatchewan?
Hertz uses a Full-to-Full fuel policy for rentals in Saskatchewan. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Hertz Saskatchewan rental:
- Check the fuel gauge with the Hertz agent at pickup and confirm the starting level is recorded on your rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 to 15 km of the return location, whether at Saskatoon Airport (YXE), Regina Airport (YQR), or any other Hertz drop-off point in Saskatchewan
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
If the vehicle was not full at pickup, ask the Hertz agent in Saskatchewan to record the exact level on the rental agreement. You are then only required to return it at that same recorded level, not necessarily full.
Can I add an additional driver to my Hertz rental in Saskatchewan?
Yes, you can add an additional driver to your Hertz rental in Saskatchewan, either as part of your rate if it is included, or by paying a fee at the Hertz counter at pickup.
For Hertz, Thrifty, and Dollar rentals, the additional driver fee is approximately US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes. Check your booking confirmation to see whether an additional driver is already included in your selected rate.
Requirements for adding an additional driver at any Hertz Saskatchewan location:
- The additional driver must be physically present at the Hertz counter at pickup
- They must present a valid driver's license and any required IDP
- They must meet the minimum age requirement of 20 years old in Saskatchewan
- If the additional driver is between 20 and 24, the young driver surcharge will also apply
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Hertz rental agreement in Saskatchewan are covered by the vehicle's protections, including CDW or LDW and third-party liability. Anyone who drives the vehicle without being named on the agreement may void those coverages entirely.
Can I pick up a Hertz car in Saskatchewan and drop it off in another city?
Yes, one-way rentals are possible with Hertz in Saskatchewan, but a drop-off fee may apply depending on your specific route and the vehicle class you select.
For example, picking up at Saskatoon Airport (YXE) and returning at Regina Airport (YQR), or vice versa, is a common one-way route within Saskatchewan. Whether a drop-off fee applies to your specific Hertz route will be shown during the booking process under the section labeled as charges due at destination.
Key things to know about one-way Hertz rentals in Saskatchewan:
- The drop-off fee is route-specific and varies by distance, season, and vehicle class
- Premium or large vehicle classes typically carry higher repositioning fees
- Cross-border one-way rentals, such as returning a Hertz Saskatchewan vehicle in the United States, may be restricted or carry significantly higher fees
- The fee cannot be prepaid and is paid directly at the Hertz counter
Always confirm the drop-off fee on your booking confirmation before finalizing your reservation. If the fee shown at the Hertz counter in Saskatchewan differs from what your confirmation states, keep all paperwork and contact support after the rental is complete.
How does the Hertz vehicle return process work at Saskatchewan airports?
Returning your Hertz rental at a Saskatchewan airport is straightforward. At Saskatoon Airport (YXE), return the vehicle to the rental car area at 2625 Airport Drive and follow the signs for rental car returns. At Regina Airport (YQR), return to the lot at 1303-5201 Regina Avenue.
Steps for a smooth Hertz return in Saskatchewan:
- Refuel within approximately 10 to 15 km of the airport before arriving, and keep your receipt
- Follow the rental car return signs from the airport road to the Hertz designated area
- A Hertz agent will inspect the vehicle and close out your contract
- Request a printed or emailed final receipt before leaving the counter
If you are returning outside of standard counter hours, after-hours key drop may be available at Saskatchewan airport locations. Confirm this option directly with the Hertz location before your return, as liability for the vehicle may continue until a Hertz agent formally checks it in.
Returning to a different location than your pickup will incur a one-way drop-off fee. If you need to return the vehicle earlier than your scheduled date, note that early returns may not generate a refund for unused days under most Hertz rate plans in Saskatchewan.
Does Travel Assistance apply to Hertz rentals in Saskatchewan?
Travel Assistance provided by Terrawind Global Protection is included with most Hola Car Rentals bookings, including Hertz rentals in Saskatchewan. However, this benefit does not apply to Canadian residents or U.S. residents, as it is designed exclusively for travelers renting outside their home country or region.
For eligible renters, the Travel Assistance coverage includes:
- Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents
- Legal assistance in the event of a road accident during your Saskatchewan rental
- Compensation for baggage lost by the airline
- Flight cancellation insurance
Saskatchewan's highway network includes long stretches of rural road between cities such as Saskatoon and Regina, where access to medical facilities may be limited. If an incident occurs during your Hertz rental in Saskatchewan, contact the Travel Assistance line immediately before incurring expenses, as some reimbursements require prior authorization.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This benefit does not cover damage to the Hertz rental vehicle (that is CDW or LDW) or third-party liability (that is LIS or SLI).
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