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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Harrisburg include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Harrisburg, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Harrisburg.
Will I face unexpected charges at the Hertz counter in Harrisburg when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Harrisburg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Harrisburg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Harrisburg International Airport?
The Hertz counter at Harrisburg International Airport (MDT) is located in the ground transportation center on the first floor of the parking garage. The parking garage is connected to the terminal by a climate-controlled Skybridge, so you do not need to go outside after landing.
After collecting your bags, follow signs for ground transportation or car rentals, cross the Skybridge into the parking garage, and proceed to the first floor where the rental car counters are grouped together alongside taxi and shuttle services.
If you are picking up a Hertz vehicle at the off-airport Paxton Street location in Harrisburg (3462 Paxton St or 2741 Paxton St), that site requires separate travel from the airport, as no dedicated shuttle connects the two. Confirm the exact address on your booking confirmation before heading there.
What documents do I need to pick up a Hertz rental car in Harrisburg?
To pick up your Hertz rental car in Harrisburg, you must bring the following physical documents:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in Harrisburg or at any other location.
What taxes and airport fees apply to a Hertz rental at Harrisburg Airport (MDT)?
Renting a Hertz vehicle at Harrisburg International Airport (MDT) involves several layered fees on top of the base rate. These charges are set by the airport, the state, and Dauphin County, not by Hertz or the booking agency.
- Pennsylvania vehicle rental tax: approximately 18.2%
- Dauphin County rental tax: 6%
- Customer Facility Charge (CFC): US$4.50 per day, capped at US$22.50 per rental
- Concession recovery fee: approximately 10 to 12% of the base rate
The combined tax and fee burden at MDT is higher than at many non-Pennsylvania airports because of the layered county and state levies. If you want to reduce these charges, Hertz also has off-airport locations on Paxton Street in Harrisburg, which typically avoid the CFC and concession fees, though you will need to arrange your own transportation from the airport to reach them.
Review your booking confirmation carefully to see which fees are included in your prepaid rate and which are due at the counter.
How do tolls work on the Pennsylvania Turnpike near Harrisburg with a Hertz rental?
The Pennsylvania Turnpike is the main toll road you will encounter near Harrisburg, and it operates on a fully cashless basis. There are no cash booths. Tolls are recorded by overhead gantries using either a transponder or your vehicle's license plate.
Your Hertz rental in Harrisburg will come equipped with an electronic toll device. At the counter you can choose between two options:
- An unlimited toll package, typically priced between US$11 and US$25 per rental day, which covers all tolls at E-ZPass rates with no per-toll admin fee
- Pay-per-use, where each toll is billed at the Toll By Plate rate (roughly double the E-ZPass rate per segment) plus an administrative processing fee per occurrence
As a reference, a common short segment on the Turnpike costs approximately US$1.94 with E-ZPass or US$3.88 via Toll By Plate. A trip between Philadelphia and Harrisburg (around 100 miles) can total US$8 to US$12 or more depending on your entry and exit points.
Toll charges are often posted to your card days or even weeks after you return the Hertz vehicle, so do not be surprised by a delayed charge on your statement.
What is the security deposit for a Hertz rental in Harrisburg?
When you pick up your Hertz rental in Harrisburg, the counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.
For Hertz locations in the United States, including Harrisburg, the typical hold is approximately US$300 to US$400 for a standard vehicle. The exact amount can vary based on the vehicle class, rental duration, and location policies. Premium or specialty vehicles may carry a higher hold.
Important requirements for the deposit:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the main driver's name printed on it
- Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
- The card must have sufficient available credit to cover the hold plus any expected charges
After you return the Hertz vehicle in Harrisburg, the hold is released, but your bank controls when it reappears in your available balance. This can take up to 15 business days.
Can I get tolls cashback on my Hertz rental in Harrisburg?
Yes, all bookings made through Hola Car Rentals, including Hertz rentals in Harrisburg, include Tolls Cashback of up to 5% of your total booking value.
Given that the Pennsylvania Turnpike near Harrisburg is fully cashless and tolls can add up quickly, especially on longer trips toward Philadelphia or Pittsburgh, this benefit can meaningfully offset your toll costs.
To claim your cashback after returning your Hertz vehicle in Harrisburg:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed Hertz rental agreement, and a toll receipt or statement showing charges paid during your rental
The refund is issued to the same payment method used for your reservation and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.
What is the minimum age to rent a Hertz car in Harrisburg?
The minimum age to rent a Hertz car in Harrisburg without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee at the counter.
For Hertz in Harrisburg, the young-renter surcharge is approximately US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.
Additional restrictions for drivers under 25:
- Most premium, full-size, luxury, SUV, minivan, and convertible vehicle classes are restricted to renters aged 25 and older
- Economy, compact, and intermediate categories are generally available to younger renters
- The additional driver must also meet the minimum age requirements
Pennsylvania is not one of the states (like New York or Michigan) that requires rental companies to rent to drivers aged 18 and older, so the standard Hertz policy applies in Harrisburg. If you are 21 to 24, Budget for the daily surcharge when comparing rates.
Can I add an additional driver to my Hertz rental in Harrisburg?
Yes, you can add an additional driver to your Hertz rental in Harrisburg, either at no cost if your rate includes it or for a daily fee if it does not.
For Hertz in Harrisburg, the additional driver fee when not included in your rate is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes for the full rental period.
Requirements for adding a driver at the Hertz counter in Harrisburg:
- The additional driver must be present at pick-up with a valid driver's license
- They must meet the minimum age requirements (25 without a surcharge, 21 to 24 with a young-renter fee)
- If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Hertz rental agreement in Harrisburg are covered by the vehicle's protections such as CDW/LDW. Anyone who drives but is not named on the contract may void coverage and trigger additional charges.
Does travel assistance come with my Hertz booking in Harrisburg?
Yes, most bookings made through Hola Car Rentals, including Hertz rentals in Harrisburg, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
If you are an international visitor driving your Hertz rental on roads around Harrisburg, such as Interstate 81 or Interstate 83, and you experience a medical emergency or other covered event, the assistance covers:
- Medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This coverage does not replace CDW/LDW for damage to the Hertz vehicle itself, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your rental.
What is the fuel policy for Hertz rentals in Harrisburg?
Hertz rentals in Harrisburg follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to avoid fuel charges on your Harrisburg Hertz rental:
- At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the tank does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Harrisburg with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
Fuel prices in the Harrisburg area are close to the National average. Ask the Hertz agent at pick-up to recommend the nearest gas station to the return location, or use a navigation app to find one on your way back.
Can I rent a Hertz car in Harrisburg and return it in a different city?
Yes, one-way rentals are possible with Hertz in Harrisburg, but a drop-off fee may apply depending on your return location, vehicle class, and the distance involved.
How the fee works:
- Returning to a different Hertz location within the same city or metro area often carries no drop-off fee
- Returning to a different city or state typically triggers a one-way fee that varies by route and vehicle class
- Cross-border one-ways (for example, into Canada) may be restricted or carry significantly higher fees
The drop-off fee for your Harrisburg Hertz rental will be shown during the booking process under the section labeled as charges due at the destination. It is not included in the prepaid rate and cannot be covered by the No Extra Charges© guarantee unless it was not disclosed at the time of booking.
If you need to change your return location after booking, contact support before your pick-up date, as mid-rental route changes must be approved by the partner and may reprice the rental or increase the fee.
Are there local driving rules in Harrisburg I should know before picking up my Hertz rental?
Yes, there are a few local road characteristics in Harrisburg that are worth knowing before you drive your Hertz rental.
Street layout changes to be aware of:
- Second Street, historically a one-way road, was converted to two-way traffic in 2022. It now includes roundabouts, raised crosswalks, and a reduced speed limit. If you are used to the old layout or are following older navigation data, expect tighter turns and different traffic flow than you might anticipate
- Many streets in Harrisburg have 11-foot travel lanes, which are narrower than the 12-foot standard common in most US cities. This can feel tight, especially in larger vehicle classes
- Some minor streets and alleys have steep grades of up to 8%, which can affect visibility at intersections
Pennsylvania does not have congestion charges, emissions zones, or city-center driving fees. Speed enforcement in the Harrisburg area relies primarily on mobile patrols rather than fixed cameras. Interstate interchanges on I-81 and I-83 near Harrisburg follow standard US signage and should not present unusual challenges for your Hertz rental.
What insurance options are available for my Hertz rental in Harrisburg?
When picking up your Hertz rental in Harrisburg, you will have the option to add or confirm several types of coverage. Understanding what each covers helps you avoid paying for protection you already have or going without coverage you need.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero. This does not cover damage you cause to other vehicles or people
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Hertz rental in Harrisburg. Some US states require a minimum level of liability, but not all. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000
- Personal Accident Insurance (PAI): covers injuries to you and your passengers
- Personal Effects Coverage (PEC): covers personal belongings inside the vehicle
Pennsylvania does not mandate that rental companies include third-party liability in every rental, so confirm what is included in your Harrisburg Hertz agreement before declining any coverage. Review your booking confirmation to see which protections are already part of your rate.
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