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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Harrisburg include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Harrisburg, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Harrisburg.
Will I face unexpected charges at the Hertz counter in Harrisburg when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Harrisburg are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Harrisburg charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Harrisburg International Airport?
The Hertz counter at Harrisburg International Airport (MDT) is located in the ground transportation centre on the first floor of the car park. The car park is connected to the terminal by a climate-controlled Skybridge, so you do not need to go outside after landing.
After collecting your bags, follow signs for ground transportation or car hire, cross the Skybridge into the car park, and proceed to the first floor where the hire desks are grouped together alongside taxi and shuttle services.
If you are collecting a Hertz vehicle at the off-airport Paxton Street location in Harrisburg (3462 Paxton St or 2741 Paxton St), that site requires separate travel from the airport, as no dedicated shuttle connects the two. Confirm the exact address on your booking confirmation before heading there.
What documents do I need to pick up a Hertz hire car in Harrisburg?
To pick up your Hertz hire car in Harrisburg, you must bring the following physical documents:
- A valid, original driving licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in Harrisburg or at any other location.
What taxes and airport fees apply to a Hertz hire at Harrisburg Airport (MDT)?
Hiring a Hertz vehicle at Harrisburg International Airport (MDT) involves several layered fees on top of the base rate. These charges are set by the airport, the state, and Dauphin County, not by Hertz or the booking agency.
- Pennsylvania vehicle hire tax: approximately 18.2%
- Dauphin County hire tax: 6%
- Customer Facility Charge (CFC): US$4.50 per day, capped at US$22.50 per hire
- Concession recovery fee: approximately 10 to 12% of the base rate
The combined tax and fee burden at MDT is higher than at many non-Pennsylvania airports because of the layered county and state levies. If you want to reduce these charges, Hertz also has off-airport locations on Paxton Street in Harrisburg, which typically avoid the CFC and concession fees, though you will need to arrange your own transport from the airport to reach them.
Review your booking confirmation carefully to see which fees are included in your prepaid rate and which are due at the desk.
How do tolls work on the Pennsylvania Turnpike near Harrisburg with a Hertz hire?
The Pennsylvania Turnpike is the main toll road you will encounter near Harrisburg, and it operates on a fully cashless basis. There are no cash booths. Tolls are recorded by overhead gantries using either a transponder or your vehicle's registration plate.
Your Hertz hire in Harrisburg will come equipped with an electronic toll device. At the desk you can choose between two options:
- An unlimited toll package, typically priced between US$11 and US$25 per hire day, which covers all tolls at E-ZPass rates with no per-toll admin fee
- Pay-per-use, where each toll is billed at the Toll By Plate rate (roughly double the E-ZPass rate per segment) plus an administrative processing fee per occurrence
As a reference, a common short segment on the Turnpike costs approximately US$1.94 with E-ZPass or US$3.88 via Toll By Plate. A trip between Philadelphia and Harrisburg (around 100 miles) can total US$8 to US$12 or more depending on your entry and exit points.
Toll charges are often posted to your card days or even weeks after you return the Hertz vehicle, so do not be surprised by a delayed charge on your statement.
What is the security deposit for a Hertz hire in Harrisburg?
When you pick up your Hertz hire in Harrisburg, the desk will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the vehicle.
For Hertz locations in the United States, including Harrisburg, the typical hold is approximately US$300 to US$400 for a standard vehicle. The exact amount can vary based on the vehicle class, hire duration, and location policies. Premium or speciality vehicles may carry a higher hold.
Important requirements for the deposit:
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the main driver’s name printed on it
- Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold
- The card must have sufficient available credit to cover the hold plus any expected charges
After you return the Hertz vehicle in Harrisburg, the hold is released, but your bank controls when it reappears in your available balance. This can take up to 15 working days.
Can I get tolls cashback on my Hertz hire in Harrisburg?
Yes, all bookings made through Hola Car Rentals, including Hertz hires in Harrisburg, include Tolls Cashback of up to 5% of your total booking value.
Given that the Pennsylvania Turnpike near Harrisburg is fully cashless and tolls can add up quickly, especially on longer trips towards Philadelphia or Pittsburgh, this benefit can meaningfully offset your toll costs.
To claim your cashback after returning your Hertz vehicle in Harrisburg:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed Hertz hire agreement, and a toll receipt or statement showing charges paid during your hire
The refund is issued to the same payment method used for your reservation and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.
What is the minimum age to hire a Hertz car in Harrisburg?
The minimum age to hire a Hertz vehicle in Harrisburg without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the desk.
For Hertz in Harrisburg, the young-driver surcharge is approximately US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period.
Additional restrictions for drivers under 25:
- Most premium, full-size, luxury, SUV, minivan, and convertible vehicle classes are restricted to drivers aged 25 and older
- Economy, compact, and intermediate categories are generally available to younger drivers
- The additional driver must also meet the minimum age requirements
Pennsylvania is not one of the states (like New York or Michigan) that requires hire companies to rent to drivers aged 18 and older, so the standard Hertz policy applies in Harrisburg. If you are 21 to 24, budget for the daily surcharge when comparing rates.
Can I add an additional driver to my Hertz hire in Harrisburg?
Yes, you can add an additional driver to your Hertz hire in Harrisburg, either at no cost if your rate includes it or for a daily fee if it does not.
For Hertz in Harrisburg, the additional driver fee when not included in your rate is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the full hire period.
Requirements for adding a driver at the Hertz desk in Harrisburg:
- The additional driver must be present at collection with a valid driving licence
- They must meet the minimum age requirements (25 without a surcharge, 21 to 24 with a young-driver fee)
- If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit is required
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Hertz hire agreement in Harrisburg are covered by the vehicle’s protections such as CDW/LDW. Anyone who drives but is not named on the contract may void cover and trigger additional charges.
Does travel assistance come with my Hertz booking in Harrisburg?
Yes, most bookings made through Hola Car Rentals, including Hertz hires in Harrisburg, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.
If you are an international visitor driving your Hertz hire on roads around Harrisburg, such as Interstate 81 or Interstate 83, and you experience a medical emergency or other covered event, the assistance covers:
- Medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This cover does not replace CDW/LDW for damage to the Hertz vehicle itself, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your hire.
What is the fuel policy for Hertz hires in Harrisburg?
Hertz hires in Harrisburg follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to avoid fuel charges on your Harrisburg Hertz hire:
- At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the tank does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Hertz vehicle in Harrisburg with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
Fuel prices in the Harrisburg area are close to the national average. Ask the Hertz agent at collection to recommend the nearest petrol station to the return location, or use a navigation app to find one on your way back.
Can I hire a Hertz car in Harrisburg and return it in a different city?
Yes, one-way hires are possible with Hertz in Harrisburg, but a drop-off fee may apply depending on your return location, vehicle class, and the distance involved.
How the fee works:
- Returning to a different Hertz location within the same city or metropolitan area often carries no drop-off fee
- Returning to a different city or region typically triggers a one-way fee that varies by route and vehicle class
- Cross-border one-ways (for example, into Canada) may be restricted or carry significantly higher fees
The drop-off fee for your Harrisburg Hertz hire will be shown during the booking process under the section labelled as charges due at the destination. It is not included in the prepaid rate and cannot be covered by the No Extra Charges© guarantee unless it was not disclosed at the time of booking.
If you need to change your return location after booking, contact support before your collection date, as mid-hire route changes must be approved by the partner and may reprice the hire or increase the fee.
Are there local driving rules in Harrisburg I should know before collecting my Hertz hire?
Yes, there are a few local road characteristics in Harrisburg that are worth knowing before you drive your Hertz hire.
Street layout changes to be aware of:
- Second Street, historically a one-way road, was converted to two-way traffic in 2022. It now includes roundabouts, raised crosswalks, and a reduced speed limit. If you are used to the old layout or are following older navigation data, expect tighter turns and different traffic flow than you might anticipate
- Many streets in Harrisburg have 11-foot travel lanes, which are narrower than the 12-foot standard common in most US cities. This can feel tight, especially in larger vehicle classes
- Some minor streets and alleys have steep grades of up to 8%, which can affect visibility at intersections
Pennsylvania does not have congestion charges, emissions zones, or city-centre driving fees. Speed enforcement in the Harrisburg area relies primarily on mobile patrols rather than fixed cameras. Interstate interchanges on I-81 and I-83 near Harrisburg follow standard US signage and should not present unusual challenges for your Hertz hire.
What insurance options are available for my Hertz hire in Harrisburg?
When collecting your Hertz hire in Harrisburg, you will have the option to add or confirm several types of cover. Understanding what each covers helps you avoid paying for protection you already have or going without cover you need.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero. This does not cover damage you cause to other vehicles or people
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Hertz hire in Harrisburg. Some US states require a minimum level of liability, but not all. Hola Car Rentals strongly recommends adding supplementary liability cover up to US$300,000
- Personal Accident Insurance (PAI): covers injuries to you and your passengers
- Personal Effects Cover (PEC): covers personal belongings inside the vehicle
Pennsylvania does not mandate that hire companies include third-party liability in every hire, so confirm what is included in your Harrisburg Hertz agreement before declining any cover. Review your booking confirmation to see which protections are already part of your rate.
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