Enterprise Car Rental
in Toronto

Hola Car Rentals is a premium partner of the leading car rental companies in Toronto, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Enterprise rental experience with complete protection and peace of mind during your trip in Toronto.

No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Toronto are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Toronto charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Toronto Pearson International Airport (YYZ), the Enterprise rental counter is located at the Car Rental Center at Viscount Station, next to the ALT Hotel. You do not walk directly from the terminal to the counter.

• From Terminal 1: After collecting your luggage, follow signs for the LINK Train and board toward Viscount Station.
• From Terminal 3: Follow signs for the LINK Train after baggage claim and ride to Viscount Station.
• The LINK Train is free, runs 24 hours a day and 7 days a week, and departs every 4 to 8 minutes.
• The train ride takes approximately 5 minutes; total door-to-counter time is roughly 10 to 15 minutes.

Once you exit at Viscount Station, walk to the Car Rental Center and proceed to the Enterprise counter. Bring your booking confirmation, a physical major credit card in the main driver's name, and your valid driver's license.

Yes, Enterprise operates several downtown Toronto locations in addition to the airport, making it convenient if you do not need a car immediately upon arrival.

• 2 Bloor St E, Unit C60 (Midtown Toronto, Bloor Yonge area): open Monday to Friday 08:00 to 18:00, Saturday and Sunday 09:00 to 14:00.
• 161 Bay St (Downtown Toronto Financial District).
• 200 Front St W (Downtown Toronto, Simcoe Place).

Downtown Toronto Enterprise branches are street-level walk-in locations with no shuttle required. This can be a practical option if you are staying in the city center before heading out, and downtown locations typically avoid the airport concession fees that apply at Toronto Pearson (YYZ), which can meaningfully reduce your total rental cost. Hours vary by branch, so confirm your specific location's schedule on your booking confirmation before you travel.

Yes, there is one major toll road in the Toronto area: Highway 407 ETR, a privately operated, fully electronic highway spanning 108 km across the Greater Toronto Area. All other major highways such as the 401, 400, and QEW are toll-free.

The 407 ETR is 100% cashless. There are no toll booths; cameras photograph your license plate and the bill goes to the rental company, which then charges your card. A sample 25 km peak-period trip on the 407 can cost approximately CAD 30.45 when you factor in the base toll, a trip charge, and a camera charge for vehicles without a transponder.

When picking up your Enterprise vehicle in Toronto, you will typically have the option to enroll in a toll program:

• Enterprise TollPass: approximately US$3.95 to US$4.95 per day, capped at around US$30 per rental, covering eligible toll roads.
• Pay-per-use: actual toll amount plus an administrative fee per toll event.

If you drive the 407 without enrolling, Enterprise will still be billed and will pass the charge to your card along with processing fees. GPS devices may route you onto the 407 by default, so be aware of this when navigating around Toronto.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise rental in Toronto.

The main toll road in the Toronto area is Highway 407 ETR. Tolls on this highway are fully electronic and can add up quickly, especially on longer trips across the Greater Toronto Area. The Tolls Cashback benefit applies to those charges.

To claim your cashback after returning your Enterprise vehicle in Toronto:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so submit promptly once you return the car.

To collect your Enterprise rental in Toronto, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name. If your license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) as a translation alongside your original license.
• A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit, prepaid, and virtual cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation.
• Round-trip flight or cruise tickets if you are visiting Toronto from abroad.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Enterprise counter. If you think you may need an IDP, obtain it in your home country before traveling to Toronto, as it cannot be issued abroad.

When you pick up your Enterprise vehicle in Toronto, the counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the rental is closed and your bank releases the hold.

For Canada, typical security deposit holds range from approximately CAD 300 to CAD 500 for standard vehicles, though some Toronto locations may require a hold of around CAD 750. Premium or specialty vehicle classes can carry higher holds.

Important points to keep in mind for your Enterprise pickup in Toronto:

• Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted. Debit and prepaid cards are not accepted for the deposit.
• Ensure your card has sufficient available credit to cover the hold plus any expected charges.
• Notify your bank of your travel to Toronto to prevent fraud blocks on the authorization.
• After you return the vehicle, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 business days.

Hola Car Rentals cannot confirm the exact hold amount in advance, as final deposit rules are set by the Enterprise desk at your Toronto location.

Yes, renting from Enterprise at Toronto Pearson International Airport (YYZ) typically involves additional fees beyond the base rental rate. These are standard airport-related charges that apply at most major airports in Canada.

• Airport Concession Recovery Fee (ACRF): typically 10% to 15% of the base rate, charged by Enterprise to recover the cost of operating at YYZ.
• Vehicle Licensing Fee: approximately CAD 10 to CAD 20 per day.
• Ontario HST (Harmonized Sales Tax): 13% applied to the rental charges.

One way to reduce these fees is to pick up your Enterprise vehicle at a downtown Toronto location instead of the airport. Off-airport branches such as 2 Bloor St E or 200 Front St W do not carry the airport concession surcharge, which can result in savings of 20% to 40% compared to the YYZ counter. This option works well if you are arriving by train or staying in central Toronto before starting your drive.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Toronto Enterprise counter at pickup.

Yes, when you rent from Enterprise in Toronto, provincial law in Ontario requires every rental vehicle to carry third-party liability coverage. This statutory liability is included by default with your rental in Canada.

This means you are covered for bodily injury and property damage you may cause to other people while driving your Enterprise vehicle in Toronto and across Ontario. However, the default statutory minimum may not be sufficient for all situations, and you can purchase supplemental liability (LIS/ALI/SLI) to increase your coverage limits.

A few important distinctions to keep in mind:

• Third-party liability covers damage or injury to others, not damage to the Enterprise rental car itself. For the vehicle, you need CDW/LDW.
• It does not cover your own injuries (that requires Personal Accident Insurance) or your belongings.
• Only drivers named on the Enterprise rental agreement in Toronto are covered. Any additional driver must be added at the counter and must present a valid license.

Review your booking confirmation to confirm what liability coverage is included in your rate and whether you wish to add higher limits at the Enterprise counter in Toronto.

Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection. This benefit can be especially useful when driving an Enterprise vehicle in Toronto, where Highway 401 is one of the busiest and widest highways in North America, and navigating unfamiliar one-way streets in neighborhoods like Leslieville or Riverdale can lead to stressful situations.

The travel assistance benefit typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Canadian and US residents do not qualify. It also does not cover damage to the Enterprise rental vehicle (that is CDW/LDW) or third-party liability. Check your booking confirmation for the exact terms that apply to your Toronto rental.

Enterprise rentals in Toronto follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return in Toronto:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard.
• During your rental, use the correct fuel type as shown in the vehicle documentation.
• Before returning the car, refuel within approximately 15 km of the return location, whether that is the Enterprise facility at Viscount Station near Toronto Pearson Airport or a downtown Toronto branch.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Enterprise vehicle in Toronto with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the car full is always the most cost-effective option.

Yes, you can add an additional driver to your Enterprise rental in Toronto, either as part of your rate or for a fee paid at the counter.

For Enterprise in Toronto, the additional driver fee is CAD 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the Enterprise counter in Toronto:

• The additional driver must be present at pickup and show a valid driver's license.
• If their license is not in English or uses a non-Latin alphabet, they must also present an International Driving Permit.
• Both the main driver and the additional driver must sign the rental agreement.
• The additional driver must meet Enterprise's minimum age requirements for Toronto rentals.

Only drivers named on the agreement are covered by CDW/LDW and liability protections. If someone drives the Enterprise vehicle in Toronto without being listed on the contract, coverage may be void and additional charges could apply. If you need to add a driver after pickup, visit an Enterprise branch in Toronto to update the agreement.

Toronto has some road characteristics that can catch first-time drivers off guard, and it is worth knowing about them before picking up your Enterprise vehicle.

• One-way street mazes: Residential neighborhoods such as Riverdale, Leslieville, and Roncesvalles feature fragmented one-way patterns rather than a predictable grid. Streets alternate directions (for example, one street runs westbound while the next runs eastbound), and navigation apps do not always handle these well. A wrong turn can add 10 minutes or more to a short trip.
• Historic downtown one-ways: Streets like Richmond (westbound) and Adelaide (eastbound) form paired arterials in central Toronto that can be counterintuitive if you are used to two-way downtown streets.
• Highway 401: This is one of the widest and busiest highways in North America, with up to 12 lanes including collector and express lane splits through the Toronto area. If you are not accustomed to multi-lane expressways of this scale, allow extra time and plan your lane changes in advance.
• Black Creek Drive: Functions as a hybrid city-expressway with separated lanes and limited intersections, which can feel unusual compared to standard urban roads.

When driving your Enterprise rental in Toronto, a GPS or navigation app is strongly recommended, and building in extra time for unfamiliar routes will reduce stress.

Enterprise rentals in Toronto booked through Hola Car Rentals follow a specific cancellation policy that differs from other partner brands.

For Enterprise (along with Alamo and National), the cancellation window is 48 hours before the scheduled pickup time. If you cancel within 48 hours of your Toronto pickup, a cancellation fee may apply. Cancellations made more than 48 hours in advance are generally eligible for a full refund.

Key points to keep in mind:

• The 48-hour rule applies specifically to Enterprise bookings in Toronto and at other Enterprise locations.
• If you need to modify your pickup date or time rather than cancel, changes may reprice your reservation based on current availability and rates.
• If your flight to Toronto is delayed by less than 24 hours, Enterprise will hold your reservation. For delays beyond 24 hours, contact Hola Car Rentals support as soon as possible.
• Refunds are returned to the original payment method and processing times vary by bank.

Always review the cancellation terms shown on your booking confirmation before making changes to your Enterprise reservation in Toronto.