VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Kansas City include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Kansas City, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Kansas City.
Will I face unexpected charges at the Enterprise counter in Kansas City when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Kansas City are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Kansas City charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the shuttle work from Kansas City International Airport to the Enterprise rental car counter?
At Kansas City International Airport (MCI), Enterprise is located at the consolidated rental car facility at 648 Madrid Ave. For navigation purposes, use the address 1 International Square, Kansas City, MO 64153.
After collecting your luggage, head to the marked shuttle shelters at the terminal medians. A gray rental car shuttle picks up passengers and runs every 20 to 30 minutes to the consolidated facility where the Enterprise counter is located. The shuttle is free of charge and takes you directly to the counter, so no walking distance to the rental building is required.
Plan for the full pickup process to take approximately 30 to 60 minutes from the time you exit the terminal, accounting for shuttle wait time, counter service, and vehicle preparation. The Enterprise counter at Kansas City International Airport is open daily from 6:00 AM to 11:30 PM.
Where is the Enterprise downtown Kansas City pickup location?
Yes, Enterprise has a downtown Kansas City location at 600 Grand Blvd (also listed as 600 Grand Avenue), Kansas City, MO 64106. Unlike the airport facility, this branch operates as a standard street-level counter, so no shuttle is required.
Additional Enterprise locations in the Kansas City area include:
- 3543 Main St, Midtown, Kansas City, MO 64111
- 1146 W 103rd St (Watts Mill), Kansas City, MO 64114
- 9400 Troost Ave, Kansas City, MO 64131
- 7611 State Ave, Kansas City, KS 66112
If you are picking up at a city branch rather than Kansas City International Airport, bring the exact branch address and confirm operating hours in advance, as city locations may have different hours than the airport Enterprise counter. Contact the branch directly or check your booking confirmation for the most current schedule.
Are there toll roads to worry about when driving an Enterprise rental car in Kansas City?
Missouri has very few toll roads, and the Kansas City metro area itself has no electronic toll systems such as E-ZPass or similar cashless networks. The only toll facility in Missouri is the Lake of the Ozarks Community Bridge on State Highway MM, which is located outside the Kansas City metro area.
If you drive to that bridge in your Enterprise rental, note the following:
- Payment is cash only at the booth. No transponders or cashless options are accepted.
- Standard 2-axle passenger vehicles (typical rental cars) pay US$3.00 during summer months (May through September) and US$2.00 at other times.
- There are no congestion charges, emissions zones, or city-center driving fees in Kansas City or anywhere in Missouri.
Because Missouri roads are largely toll-free, the optional toll transponder programs that Enterprise and other rental companies offer are generally not necessary for driving within Kansas City. If you plan to drive to neighboring states, check whether those states have toll roads before your trip.
Can I get a Tolls Cashback refund on my Enterprise rental in Kansas City?
Yes, all Hola Car Rentals bookings, including Enterprise rentals in Kansas City, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental.
While Kansas City itself has no toll roads, you may encounter the Lake of the Ozarks Community Bridge (cash only, US$2.00 to US$3.00 for a standard car) or toll roads in neighboring states if you drive beyond Missouri. Any tolls you pay qualify for the cashback claim.
To claim your refund after returning your Enterprise vehicle in Kansas City:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What documents do I need to pick up an Enterprise rental car in Kansas City?
To pick up your Enterprise rental car in Kansas City, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name. If your license is not in English and does not use a Latin (Roman) alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit cards and prepaid cards are not accepted.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors traveling from abroad).
All documents must be physical originals. Digital or on-screen versions are not accepted at the Enterprise counter in Kansas City. If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly mandatory.
Is a credit card required to pick up an Enterprise car in Kansas City?
Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required at the Enterprise counter in Kansas City. This card is used to place a temporary security hold, not a charge, on your account at the time of pickup.
For standard vehicles in the United States, the typical hold is approximately US$300 to US$400, though the exact amount is set by Enterprise at the counter and may vary by vehicle class or location.
- Debit cards are not accepted for the security hold.
- Prepaid or virtual cards are not accepted.
- The card must be in the main driver's name, not a third party's name.
- Even if you prepaid your booking online, you must still present a physical credit card at the Kansas City Enterprise counter.
The hold is released after you return the vehicle, but your bank controls when the funds become available again, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined.
Do I need an International Driving Permit to rent from Enterprise in Kansas City?
An International Driving Permit (IDP) is not always mandatory to rent from Enterprise in Kansas City, but it depends on your license.
- If your driver's license uses a non-Latin (non-Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an IDP is required alongside your original license. Enterprise in Kansas City will not accept a license in a non-Roman script without an IDP translation.
- If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required in most cases.
The IDP is a translation document only and must always be carried together with your original license. It cannot be used as a standalone document. If you think you may need one, obtain it in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders.
Always check your booking confirmation for any specific requirements noted for your Enterprise pickup location in Kansas City.
How does the fuel policy work for Enterprise rentals in Kansas City?
Enterprise rentals in Kansas City follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, verify the fuel level with the Enterprise agent and confirm it is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer before driving away.
When returning your Enterprise vehicle in Kansas City:
- Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
- Keep your fuel receipt showing the date, time, and station address.
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
If you return the vehicle below the recorded fuel level, Enterprise may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus an administrative service fee. Using the correct fuel type (gasoline versus diesel) is also important, as wrong-fuel incidents are not covered by the fuel policy.
What travel assistance is included with my Enterprise booking in Kansas City?
Most Hola Car Rentals bookings, including Enterprise rentals in Kansas City, include travel assistance provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving in the Kansas City area or on Missouri highways.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I add an additional driver to my Enterprise rental in Kansas City?
Yes, you can add an additional driver to your Enterprise rental in Kansas City, either at no cost if your rate includes it or for a fee paid at the counter.
When the additional driver fee applies at Enterprise in Kansas City, the rate is US$15 per day plus applicable taxes. Some Hola Car Rentals rates include one additional driver at no extra charge. Check your booking confirmation for the line that reads "Additional driver free of charge" to confirm whether it is included.
Requirements for adding an additional driver at the Enterprise counter in Kansas City:
- The additional driver must be present at pickup with a valid driver's license.
- They must meet the minimum age requirements. In most U.S. states, drivers under 25 may be subject to a young-driver surcharge.
- If their license uses a non-Latin alphabet, they will also need an IDP.
- Both the main driver and the additional driver must sign the rental agreement.
Only drivers listed on the Enterprise rental agreement are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage.
Is there a young driver surcharge at Enterprise in Kansas City for drivers under 25?
Yes, Enterprise in Kansas City applies a young-driver surcharge for renters between the ages of 21 and 24. The standard minimum age to rent without a surcharge in the United States is 25.
Drivers aged 21 to 24 can still rent from Enterprise in Kansas City but should expect:
- A daily young-renter surcharge added at the counter.
- Restrictions on certain vehicle classes. Categories such as full-size SUVs, minivans, luxury, premium, and convertible vehicles are typically reserved for renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.
Drivers under 21 are not eligible to rent from Enterprise in Kansas City under standard U.S. policy.
If you are between 21 and 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Enterprise) may waive the underage fee. This exception does not apply to Enterprise rentals in Kansas City. Always confirm the surcharge amount with the Enterprise counter at the time of pickup, as fees vary by location.
Can I pick up my Enterprise car in Kansas City and return it to a different city?
Yes, one-way rentals are possible with Enterprise in Kansas City, but a drop-off fee may apply depending on your return location.
- Returning to a different Enterprise location within the Kansas City metro area (for example, from the airport to the downtown branch at 600 Grand Blvd) may not incur a drop-off fee.
- Returning to a different city or state will typically trigger a one-way drop-off fee, which varies by route, vehicle class, and season.
- Cross-border one-way rentals (for example, returning to Canada) may be restricted or carry significantly higher fees.
The drop-off fee, if applicable, will be shown under the "To pay at destination" section during the Hola Car Rentals booking process and on your confirmation. This fee cannot be prepaid and is paid directly to Enterprise at the counter.
If you need to change your return location after booking your Kansas City Enterprise rental, contact Hola Car Rentals support, as changes may reprice the rental and recalculate any applicable drop-off fee.
What insurance coverage is included in my Enterprise rental in Kansas City?
The insurance coverage included in your Enterprise rental in Kansas City depends on the rate plan you selected when booking through Hola Car Rentals. Most rates include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the Enterprise vehicle itself.
Key points about CDW/LDW for your Kansas City Enterprise rental:
- It covers collision damage, theft, and vandalism to the rental vehicle, subject to any deductible shown on your confirmation.
- It does not cover damage to other vehicles or injuries to other people. For that, you need Third-Party Liability coverage (LIS/SLI/ALI).
- It does not cover tires, undercarriage, roof, or keys unless specifically stated in your rental agreement.
- Coverage only applies to drivers named on the Enterprise rental agreement.
Missouri does not mandate a specific minimum third-party liability level for rental companies in all cases, so reviewing whether LIS/SLI is included in your Kansas City Enterprise booking is important. Check your Hola Car Rentals confirmation for the exact coverages, deductible amounts, and any exclusions that apply to your specific rate.
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