Dollar Car Rental
in California

Hola Car Rentals is the only premium partner of the top car rental brands operating in California, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in California.

No. With Hola Car Rentals, all costs and charges for your Dollar booking in California are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in California charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a Dollar rental car in California, you must bring the following physical documents to the counter:

• A valid driver's license in the main driver's name (original, unexpired, physical card)
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. The IDP is a translation only and is not valid without the original license.

Digital documents are not accepted at the Dollar counter in California. All documents must be physical originals. Debit and prepaid cards are not accepted for the security deposit hold.

An International Driving Permit (IDP) is required at Dollar locations in California if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly mandatory.

The IDP is a certified translation booklet and must always be carried together with your original foreign-issued driver's license. Dollar in California will not accept an IDP on its own as a standalone document.

If you think you may need an IDP, obtain it in your home country before traveling to California, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders.

When arriving at Los Angeles International Airport (LAX) to pick up a Dollar rental car in California, follow these steps after collecting your luggage:

• Exit the arrivals hall and follow signs for "Ground Transportation" or "Rental Car Shuttles" to the lower arrival level
• Look for the purple-signed shuttle stop and board the Dollar/Thrifty shuttle, which runs 24 hours a day, 7 days a week
• The shuttle ride to the Dollar rental facility takes approximately 5 to 10 minutes
• Dollar Express Rewards members can line up under the purple Rental Cars sign and use the Express Desk on arrival

The LAX Dollar counter operates 24 hours daily. Similar shuttle-based pickup processes apply at other major California airports served by Dollar, including San Francisco International Airport (SFO) and San Diego International Airport (SAN).

At the counter, present the same credit card used for your prepaid reservation, your valid driver's license, and any other required documents.

Yes, all bookings made through Hola Car Rentals, including Dollar rentals in California, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

California uses the FasTrak electronic toll system on all toll roads, bridges, and express lanes, including Bay Area bridges, Orange County toll roads (SR-73, SR-241, SR-261, SR-133), and express lanes in the Los Angeles area (I-10, I-110). Tolls are fully cashless, so charges are common for drivers exploring California.

To claim your Tolls Cashback after your Dollar rental in California:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your rental agreement, toll invoice or statement, and proof of payment

The refund is issued to the original payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

California uses the FasTrak electronic toll system exclusively across all toll roads, bridges, and express lanes. Cash payment is being phased out on most facilities, so your Dollar rental car in California will encounter fully cashless tolling.

At the Dollar counter in California, you typically have two options:

• Purchase an unlimited toll package at approximately US$11 to US$25 per rental day, which covers all toll usage during your rental period
• Decline the package and pay per use, in which case Dollar will charge you the actual toll amounts plus administrative processing fees, often billed days or weeks after your rental ends

Common toll costs in California include approximately US$8.50 per crossing on the Bay Bridge (westbound), US$9.75 on the Golden Gate Bridge (southbound), and variable rates on Orange County toll roads such as SR-73 and SR-241.

You may also opt out at pickup and pay tolls directly through toll agency websites, or add the rental vehicle's license plate to a personal FasTrak account. If you plan to use your own pass, inform the Dollar counter agent so they can deactivate the vehicle's default toll device and avoid duplicate charges.

Yes, an additional daily young-renter surcharge applies to drivers under 25 years old at Dollar locations in California. The minimum rental age at Dollar in California is 21.

Dollar, as part of the Hertz group, charges a young-renter surcharge of approximately US$13.50 per rental day for drivers aged 21 to 24, with fees paid at the counter. This surcharge is separate from your prepaid booking total.

In addition to the surcharge, most vehicle classes are restricted to renters aged 25 and older. Categories typically available to under-25 drivers include economy, compact, and intermediate vehicles. Premium, luxury, full-size SUV, minivan, and convertible classes generally require the main driver to be at least 25.

California does not have the same exceptions as New York or Michigan, where state law requires rentals to drivers aged 18 and older. In California, the standard minimum age of 21 applies, with the young-renter surcharge for drivers aged 21 to 24.

You must present a physical major credit card with the driver's name printed on the card, in the main driver's name, at the Dollar counter in California. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the security deposit hold.

At pickup, Dollar will place a temporary authorization hold on your credit card. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount varies by vehicle class, location, and season. Premium or specialty vehicles may carry higher holds.

The hold reduces your available credit until your bank releases it after the rental ends. Banks control the release timing, which can take up to 15 business days after the Dollar counter closes the contract.

• Ensure your card is enabled for in-person and international transactions before arriving in California
• Set a travel notice with your bank to prevent fraud blocks on the authorization
• Bring a backup credit card in your name in case your primary card is declined

Even if you prepaid your Dollar booking in full, a physical credit card is still required at the counter for the security hold.

If you drive on a California toll road in your Dollar rental without enrolling in a toll program, the toll authority will invoice Dollar using your vehicle's license plate. Dollar will then charge the toll amount plus administrative processing fees to your credit card, often weeks after your rental ends.

These pass-through charges are typically 30 to 50% higher than the FasTrak discounted rate because they are billed at the undiscounted invoice rate. On express lanes such as I-10 and I-110 in the Los Angeles area, driving without a valid FasTrak transponder may also result in a violation or penalty.

To avoid unexpected charges on your Dollar rental in California, consider these options:

• Enroll in Dollar's toll program at pickup (approximately US$11 to US$25 per day)
• Pre-register the rental vehicle's license plate on TheTollRoads.com before your trip and pay online within 5 days before or after use
• Add the rental plate to a personal FasTrak account with the rental dates specified

Toll charges may appear on your card days or weeks after returning the vehicle in California, which is normal due to how toll agencies batch and process invoices.

Yes, you can add an additional driver to your Dollar rental in California, either as part of your booking rate or by paying a fee at the counter.

When the additional driver is not included in your rate, Dollar (as part of the Hertz group) charges approximately US$13.50 per rental day for each additional driver, with fees paid at the counter in California.

Requirements for adding an additional driver at the Dollar counter in California:

• The additional driver must be present at pickup with a valid driver's license
• If their license uses a non-Latin alphabet, an IDP is also required
• The additional driver must meet the minimum age requirement of 21 in California
• Drivers aged 21 to 24 may be subject to a young-renter surcharge on top of the additional driver fee
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Dollar rental agreement in California are covered by protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections.

Dollar rental cars in California follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the California pickup location.

When returning your Dollar rental in California:

• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
• Keep the fuel receipt showing the date, time, and station address
• Take a photo of the full gauge at the station as evidence

If you return the vehicle below the recorded starting level, Dollar may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. These charges apply in addition to your prepaid booking total.

Ask the Dollar agent at your California pickup location for the nearest fuel station to the return point so you can plan ahead.

Dollar rental cars in California do not automatically include full insurance coverage in the base rental price. Understanding what is and is not covered is important before you drive in California.

Coverage options typically available at the Dollar counter in California include:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Dollar rental in California. Some U.S. states require a minimum level of liability, but not all do

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Dollar vehicle itself. These are separate protections that work together.

Common exclusions from CDW/LDW in California include tires, undercarriage, roof damage, driving under the influence, off-road use, and unauthorized drivers. Always review the rental agreement at the Dollar counter in California before signing.

Yes, you can return your Dollar rental car to a different city in California, but a one-way drop-off fee may apply depending on the route.

Dollar operates at multiple California airports and cities, including Los Angeles, San Francisco, San Diego, Sacramento, San Jose, Oakland, Anaheim, Palm Springs, Santa Barbara, and others, giving you flexibility for one-way trips within the state.

How the drop-off fee works for Dollar rentals in California:

• Same-city airport to downtown routes often carry no drop-off fee
• City-to-city routes within California typically incur a drop-off fee that varies by distance and vehicle class
• The fee is shown during the booking process under the "To pay at destination" section and will appear on your booking confirmation
• The drop-off fee cannot be prepaid and is paid at the Dollar counter in California

If you are considering driving your Dollar rental from California into Mexico, note that Mexico Insurance is required and permits travel up to 250 miles south of the U.S./Mexico border. Cross-border travel rules must be confirmed with Dollar at the time of pickup.

Yes, most bookings made through Hola Car Rentals, including Dollar rentals in California, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travelers driving a Dollar rental in California, the Travel Assistance coverage typically includes:

• Medical coverage for up to 5 passengers for accidents or non-pre-existing illnesses
• Legal assistance in case of an accident on California roads or highways
• Compensation for luggage lost by the airline
• Flight cancellation insurance

California has extensive highway networks including major interstates and remote stretches in areas such as the Sierra Nevada and desert regions. If an incident occurs while driving your Dollar rental in California, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorization.

To reach Travel Assistance 24 hours a day:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in California, and a brief description of the situation.