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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
4.9
user review 1 user review 2 user review 3 +3366
3369 reviews
4.9 stars, 3369 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 6 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 4 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 1 month ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 1 month ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 1 month ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 1 month ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 1 month ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 1 month ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 4 weeks ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 4 weeks ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 4 weeks ago
"So far so good"
Judy Winkin
Judy Winkin
5 4 weeks ago
"Easy and good deal"
Samantha de León
Samantha de León
5 4 weeks ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 4 weeks ago
"Very easy to book and competitive prices."
ju
ju
5 3 weeks ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 3 weeks ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 3 weeks ago
"Very good. Easy."
David Garciarena
David Garciarena
5 3 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 3 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 3 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 3 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 3 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 4 weeks ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 3 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 3 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 3 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 3 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 3 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 2 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 2 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 2 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 2 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 2 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 2 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 2 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 2 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 week ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 week ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 week ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 week ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 week ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 week ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 6 days ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 5 days ago
"It was an excellent experience to rent a car via HOLA the service was super."

Frequently Asked Questions

After landing at Chicago O’Hare (ORD), what’s the easiest way to reach the O’Hare Multi-Modal Facility for car rentals?
The most convenient way to reach the car rental center is by using the Airport Transit System (ATS), often referred to as the 'people mover.' After collecting your luggage, follow the overhead signs in the terminal for "Rental Cars" or "Airport Transit System." These signs will guide you to the ATS station, which provides a quick, free train ride directly to the Multi-Modal Facility (MMF). This consolidated center houses all the major rental car companies, making it a simple, one-stop process.
If I arrive at ORD Terminal 5, what’s the simplest way to get to the car rental center without getting turned around?
When arriving at Terminal 5, the process is slightly different but still very straightforward. Instead of the ATS train, you will take a dedicated shuttle bus to the Multi-Modal Facility (MMF). After clearing customs and collecting your bags, follow the signs for "Rental Cars" and "Shuttle Bus Center." These buses run frequently and will take you directly to the rental car counters, ensuring you don't have to navigate the other domestic terminals first.
What are the most common points where travelers get confused transferring from ORD terminals to the rental car center?
The primary point of confusion for travelers is understanding the difference in transport from domestic terminals versus the international terminal. Passengers arriving at Terminals 1, 2, or 3 use the Airport Transit System (ATS) train. However, those arriving at Terminal 5 must take a dedicated shuttle bus. Another common issue is finding the ATS station itself, as it often requires going up an escalator or elevator from the baggage claim level, so carefully following the overhead signage is key.
Where’s a practical indoor meet-up spot at O’Hare if our group wants to regroup before heading to the rental car train/shuttle?
A great place for your group to gather is at the baggage claim carousel for your specific flight. This area is spacious, has some seating, and ensures everyone has collected their luggage before moving on. Once everyone is accounted for, you can proceed together toward the signs for the Airport Transit System (ATS) or shuttle bus. Meeting at baggage claim prevents anyone from getting lost while navigating the busy terminal concourses.
If I have oversized luggage like skis or golf clubs, what’s the smoothest way to move everything from baggage claim to the ORD rental car facility?
Transporting oversized luggage is a common scenario at O'Hare, and the airport is well-equipped to handle it. The best approach is to use one of the complimentary luggage carts available in the baggage claim area. You can load all your bags and oversized items onto the cart and push it directly to the Airport Transit System (ATS) platform or the shuttle bus stop. The trains and buses have ample space to accommodate larger items for the short ride to the rental facility.
If I’m picking up a car at ORD during a snowstorm, what parts of the airport-to-rental transfer tend to slow down the most?
During a snowstorm, the enclosed Airport Transit System (ATS) train that serves the domestic terminals usually remains quite reliable. The main slowdowns occur with the shuttle buses from Terminal 5, as they are subject to road conditions and potential traffic delays on airport roadways. Additionally, walking between the terminal and the transport stations can be slower due to slippery conditions. It's wise to allow extra time for the transfer and dress warmly for any brief exposure to the elements.
When I enter the ORD car rental center in a maps app, what destination should I choose so it doesn’t route me to terminal arrivals?
To ensure your navigation app directs you correctly, search for "O'Hare Multi-Modal Facility" or "ORD Rental Car Return." Using a generic term like "O'Hare Airport" will almost certainly route you to the passenger drop-off areas at one of the terminals. The Multi-Modal Facility has its own specific address and entrance off of Mannheim Road, which is distinct from the terminal access roads. Using the correct destination name will provide the most accurate and stress-free directions.
What should I look for on signage when walking from the terminal area to the Airport Transit System (ATS) for the rental car stop?
As you navigate from baggage claim, look for large, clear overhead signs that explicitly mention "Rental Cars" and "Airport Transit System." These signs are typically accompanied by a universal train icon, making them easy to spot even in a busy environment. The airport uses consistent color-coding and symbols to guide passengers. Following this specific signage will lead you directly to the escalators or elevators that take you to the ATS station platform for your ride to the rental center.
After picking up my rental at ORD, where’s a good place nearby to stop briefly and get navigation set up before entering expressway traffic?
A practical strategy is to use the airport's cell phone lot, which is designed for short-term waiting and is located just a few minutes from the rental facility. This provides a safe and calm environment to program your GPS, adjust your mirrors, and get comfortable with the vehicle. Alternatively, there are several gas stations and fast-food restaurants on Mannheim Road or Higgins Road, just outside the main airport loop, where you can pull over and prepare for your drive into the city or suburbs.
What’s the least stressful way to leave the ORD rental car facility if I’m trying to avoid confusing airport loops?
The exit from the O'Hare Multi-Modal Facility is designed to be quite direct and minimize confusion. As you leave the garage, pay close attention to the large overhead signs for "Airport Exit." These signs will clearly direct you toward the main expressways, such as I-190 East (to Chicago), I-294 (Tri-State Tollway), and I-90 West. Simply choose the lane corresponding to your desired route, and the roadway will guide you away from the terminal loops and onto the highway.
If I’m heading toward the Loop from ORD, what’s a simple route strategy that avoids sudden lane changes near the city approach?
The most direct route is to take I-190 East from the airport, which seamlessly merges into I-90 East, also known as the Kennedy Expressway. To avoid last-minute maneuvers as you approach downtown, try to stay in the center-left lanes. This helps you bypass the express lanes and avoid being forced into the far-right lanes, which lead to the busy Ohio and Ontario Street exits. As your specific downtown exit approaches, you can then merge over with plenty of time.
If my destination is the United Center area, what’s an easy-to-follow driving approach from ORD that avoids tricky downtown turns?
A straightforward route to the United Center is to take I-190 East from O'Hare, which becomes I-90 East. Continue on I-90 and then take the exit for Madison Street. After exiting, a simple right turn will put you on Madison Street heading west. This street leads directly to the United Center, allowing you to avoid the most congested and complex intersections within the central Loop area, making for a much simpler final approach.
If I’m going straight to a hotel near McCormick Place, what should I expect for the final approach and hotel loading zones by car?
Driving to McCormick Place from O'Hare typically involves taking I-90/94 East and then transitioning to I-55 North toward the lakefront. The final approach involves city streets that can be quite busy, especially during convention events. Hotel loading zones in this area are usually well-marked but can be congested. It's a good idea to have your hotel's address programmed in your GPS and be prepared for a brief stop to unload luggage before proceeding to a designated parking garage.
If I’m staying in Hyde Park, what’s the most straightforward way to drive there from ORD without getting pulled into confusing downtown interchanges?
To avoid the most complex downtown interchanges, a great option is to take I-190 East to I-90/94 East, and then follow the signs to merge onto Lake Shore Drive (US-41) South. This scenic route runs along the lakefront and bypasses the densest part of the Loop. You can then take one of the well-marked exits for Hyde Park, such as 53rd Street or 57th Street. This path is generally less stressful for visitors unfamiliar with the city's grid.
What’s the easiest way to plan a hotel drop-off in River North without blocking traffic or ending up in a one-way dead end?
River North is known for its many one-way streets and busy intersections. Before you leave the airport, program your hotel's exact address into your GPS and use a map app's street view feature to see the entrance. This helps you identify the hotel's designated loading zone ahead of time. When you arrive, pull fully into the zone to avoid blocking a lane of traffic. If the zone is full, it's often better to circle the block once rather than stopping in a travel lane.
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