Car Rental
at Augusta Airport

Hola Car Rentals is the only premium partner of the top car rental brands operating at Augusta Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip at Augusta Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Augusta Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Augusta Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Augusta Airport, all major rental car brands operate from the rental car facility located at 1626-1634 Aviation Way. The counters are accessible via a short walk from the terminal, with no shuttle or people mover required.

• Alamo: counter located directly behind baggage claim
• Avis: counter in the baggage claim area
• Enterprise: follow signs to the Rental Car Facility across from baggage claim, then proceed to the counter on the first floor
• Budget: counter within the terminal with a short walk to the car lot, vehicles parked 50 yards adjacent to the terminal
• Payless, Hertz, Thrifty, and National: also located at the rental car facility

Once you clear baggage claim at Augusta Airport, follow signs for car rental or the Rental Car Facility. Present your booking confirmation, driver's license, and credit card at the counter to complete your pickup.

Counter hours at Augusta Airport vary by brand. Plan your arrival accordingly, especially for late-night or early-morning flights.

• Avis: Monday to Friday 7:00 a.m. to 12:00 a.m., Saturday 7:00 a.m. to 7:00 p.m., Sunday 7:00 a.m. to 12:00 a.m.
• Budget: Sunday to Friday 7:00 a.m. to 11:30 p.m., Saturday 8:00 a.m. to 7:00 p.m.
• Enterprise: Sunday to Friday 8:00 a.m. to 11:59 p.m., Saturday 8:00 a.m. to 7:00 p.m.
• Hertz: Monday to Thursday 7:00 a.m. to 12:00 a.m., Friday 7:00 a.m. to 11:00 p.m., Saturday 9:00 a.m. to 7:00 p.m., Sunday 9:00 a.m. to 12:00 a.m.
• Payless: Sunday to Friday 7:00 a.m. to 11:30 p.m., Saturday 8:00 a.m. to 7:00 p.m.
• Thrifty: Monday to Friday 6:00 a.m. to 12:00 a.m., Saturday 7:00 a.m. to 10:00 p.m., Sunday 6:00 a.m. to 12:00 a.m.

If your flight arrives outside these windows at Augusta Airport, your booking will generally be held for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible.

After-hours returns are available at Augusta Airport for most brands, using a key drop box located in the return area. The process differs slightly by company.

• Avis: lock the vehicle, place keys in the after-hours key drop box in the return area. The vehicle is checked in when the location opens the next business day. You remain responsible for the vehicle until satisfactory check-in.
• Alamo: drop keys in the designated dropbox in the return area.
• Budget: use the Fastbreak return box, record mileage and fuel level on the rental agreement, and drop it in the box. A closed rental agreement will be mailed within 48 hours.

Before an after-hours return at Augusta Airport, take photos of the fuel gauge, odometer, and the vehicle's exterior. Keep a copy of your rental agreement. Note that because you remain responsible for the vehicle until the counter opens and checks it in, documenting the car's condition at drop-off is especially important.

Yes, the Maine Turnpike uses E-ZPass, and this is the toll system you will encounter when driving from Augusta Airport toward other parts of Maine or the Northeast.

The Maine Turnpike Authority operates the toll highway from Kittery to Augusta, and cash booths have largely been eliminated in favor of cashless E-ZPass lanes. E-ZPass is accepted across 19 states in the Northeast, Mid-Atlantic, and Midwest, so the same system applies if you drive beyond Maine.

For rental cars picked up at Augusta Airport, your vehicle will already have an electronic toll device installed. At the counter you can choose between two options:

• Enroll in the rental company's toll program and pay a daily service fee (typically US$3.95 to US$4.95 per day, plus actual toll amounts, with a per-rental cap)
• Opt out and pay tolls manually where available, or use your own visitor transponder after informing the counter agent

If you drive through an E-ZPass lane without enrolling in a program, the rental company will receive a notice and charge your card for the toll plus administrative fees. Toll charges often appear on your statement four to six weeks after the rental ends.

All bookings include Tolls Cashback: get up to 5% of your total booking value back for tolls paid during your Augusta Airport rental. Email [email protected] within 30 days of return with your rental agreement and toll receipts to claim.

To pick up a rental car at Augusta Airport, you must present all documents in physical form. Digital copies are not accepted at the counter.

• Valid, unexpired driver's license with a photograph, valid for the entire rental period. If your license is not in English or uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original license.
• Passport or valid government-issued photo ID (required for visitors arriving internationally).
• Major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or proof of return travel (required for foreign visitors at many U.S. locations).

At Augusta Airport, non-U.S. issued licenses are accepted when accompanied by a passport or Canadian enhanced license in the driver's name. The IDP is a translation only and must always be carried together with your original license, never as a standalone document.

If your license uses a Latin alphabet and is in English or issued by an EU/EEA country, an IDP is recommended but not strictly mandatory. When in doubt, obtain an IDP in your home country before traveling.

Yes, a major credit card in the main driver's name is required to rent a car at Augusta Airport. Debit cards and prepaid cards are not accepted for the security deposit hold.

The credit card must be a physical card with the driver's name printed on it. Digital wallets, virtual cards, and single-use card numbers are not accepted at the counter. The card must have sufficient available credit to cover the security hold, which is typically US$300 to US$400 for standard vehicles at U.S. locations, though the exact amount is set by the rental company at pickup.

Even if you prepaid your booking in full, you must still present a physical credit card at the Augusta Airport counter for the hold. The hold is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 business days.

Tips to avoid issues at Augusta Airport:

• Notify your bank of your travel dates to prevent fraud blocks on in-person authorizations
• Bring a backup credit card in your name in case your primary card is declined
• Confirm your card is enabled for in-country transactions before you travel

Yes, you can add an additional driver to your rental car at Augusta Airport, either as part of your rate or by paying a fee at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to confirm whether this applies to your reservation. If it is not included, the daily fees at Augusta Airport are:

• Avis, Budget, Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, Enterprise: US$15 per day plus taxes

The additional driver must be present at the Augusta Airport counter at pickup. They must bring their own valid driver's license (and an IDP if their license uses a non-Latin alphabet) and sign the rental agreement. Only drivers listed on the agreement are covered by the rental protections such as CDW/LDW.

For Avis, Budget, and Payless at Augusta Airport, additional drivers must generally be at least 25 years old. If you need to add a driver after pickup, visit a branch location to update the agreement.

Rental car rates at Augusta Airport are subject to Maine state and local taxes that are added on top of the base rate. Understanding these helps you Budget accurately before pickup.

• Maine state sales tax: 5.5% applied to rental transactions
• Local add-ons: can bring the combined effective rate to approximately 9% to 12% depending on the specific location and applicable surcharges
• Augusta Airport does not appear to impose the high airport concession recovery fees or customer facility charges (CFC) common at larger hub airports, which can add 8% to 12% at those locations

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed as "Total to pay at destination." Items marked as included should not be charged again at the Augusta Airport counter. If a fee that your confirmation shows as included is charged at pickup, keep all paperwork and contact support after the rental ends. The No Extra Charges© guarantee covers undisclosed or incorrectly billed counter charges.

One-way or drop-off fees, optional add-ons such as GPS or child seats, and fuel charges are always due at the counter and are not covered by the prepaid rate.

Yes, drivers under 25 years old are subject to a young-renter surcharge at Augusta Airport. The standard minimum age to rent without a surcharge in the United States is 25.

Drivers aged 21 to 24 can rent at Augusta Airport but will pay a daily underage fee on top of the base rate. The exact amount varies by brand and is charged at the counter. Most rental companies also restrict certain vehicle classes to drivers aged 25 and over, including full-size sedans, SUVs, minivans, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally available to younger renters.

Maine does not have the same state-law exception as New York or Michigan, where companies must rent to drivers aged 18 and over. At Augusta Airport, the standard partner policy applies, meaning 21 is typically the floor for most brands.

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Avis and Budget rates may waive the underage fee. This exception must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories such as economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV.

Yes, one-way rentals are available at Augusta Airport, allowing you to pick up in Augusta and return the vehicle at a different location. Avis, for example, explicitly offers one-way and round-trip rentals from Augusta Airport.

A drop-off fee may apply depending on the route, the rental brand, and the vehicle class. This fee is set by the rental partner to cover repositioning the vehicle and is not included in the prepaid rate. It will appear as "Drop-Off Fee" under the "To pay at destination" section during checkout and on your booking confirmation.

Key points for one-way rentals from Augusta Airport:

• Same-city airport to downtown routes often carry no drop-off fee
• Routes between different cities or states typically do carry a fee, which varies by distance and vehicle class
• Cross-border one-ways (for example, driving into Canada) may be restricted or require prior authorization from the rental partner
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee

Always confirm the drop-off fee on your confirmation before pickup at Augusta Airport. If the counter charges a higher fee than shown on your confirmation, keep all paperwork and contact support after the rental.

Two main types of coverage are relevant when renting at Augusta Airport: damage protection for the rental vehicle and liability protection for third parties.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the rental car is damaged or stolen. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving. In the United States, not all states require rental companies to include state-minimum liability by default. Maine does not have a blanket requirement comparable to some other states, so confirming your liability coverage before driving from Augusta Airport is strongly recommended.

Common exclusions to be aware of:

• Tires, wheels, undercarriage, and roof damage are often excluded from CDW/LDW
• Prohibited use such as off-road driving or driving under the influence voids coverage
• Only drivers listed on the rental agreement are covered
• Incidents must be reported promptly to the rental partner

Check your booking confirmation to see which protections are included in your rate. If you are unsure, adding both CDW/LDW and LIS/SLI before your Augusta Airport pickup provides the most complete protection.

The standard fuel policy for rentals at Augusta Airport is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid charges.

Steps to follow for a smooth fuel return at Augusta Airport:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• Use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
• Refuel within approximately 10 miles of the Augusta Airport return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

If you return the vehicle below the recorded starting level, the rental company may charge you for the fuel shortfall at their refueling rate, which is typically higher than pump prices, plus a refueling service fee. Some partners at Augusta Airport may offer a prepaid fuel option at the counter; if you accept it, any unused fuel is generally non-refundable.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this benefit applies to your rental at Augusta Airport.

This coverage is designed for situations that can arise while traveling, such as a medical emergency on a rural Maine highway or a flight cancellation affecting your pickup plans. Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you need assistance during your Augusta Airport rental, contact Terrawind 24 hours a day, 7 days a week before incurring expenses, as some reimbursements require prior authorization:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and conditions that apply to your reservation.