Avis Car Rental
in Victoria

Hola Car Rentals is a premium partner of the leading car rental companies in Victoria, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Avis rental experience with complete protection and peace of mind during your trip in Victoria.

No. With Hola Car Rentals, all costs and charges for your Avis booking in Victoria are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Victoria charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Victoria itself has no toll roads. British Columbia's roads are almost entirely toll-free, so driving your Avis rental around Victoria and the surrounding region will not generate any toll charges.

The only tolled crossing in British Columbia is the Port Mann Bridge in the Greater Vancouver area, which uses a fully cashless, plate-based billing system. If your trip takes you from Victoria to the mainland and you drive through that corridor, the toll is captured by a camera linked to the vehicle's license plate and billed to the rental company, which then passes the charge to you along with any applicable administrative fees.

At the Avis counter in Victoria you may be offered an optional toll program. If you do not enroll and later drive through the Port Mann Bridge, Avis will charge the toll amount plus a processing fee to the credit card on file, often weeks after the rental ends. If you plan to stay on Vancouver Island, you can decline the program with confidence since no tolls apply locally.

To collect your Avis rental in Victoria you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Your original, unexpired driver's license in the main driver's name.
• An International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. For licenses in Latin-script languages an IDP is recommended but not mandatory.
• A major credit card with the driver's name printed on the card, held in the main driver's name, for the security deposit. Debit and prepaid cards are not accepted for the hold.
• Your passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from outside Canada.

In Canada, visitors can generally drive on a valid foreign license. However, if your license is not in English and does not use a Latin alphabet, you must carry an IDP alongside the original. Obtain the IDP in your home country before traveling, as it cannot be issued abroad.

At the Avis counter in Victoria, verify that all named drivers are added to the rental agreement and that each presents their own valid license.

You must present a physical, major credit card with the driver's name printed on the card at the Avis counter in Victoria. The card must be in the main driver's name and have sufficient available credit to cover the security hold.

For Canada, the typical hold placed on a credit card is approximately CAUS$ 300 to CAUS$ 500, though some Avis locations may authorize up to CAUS$ 750 depending on the vehicle class and season. This is a temporary authorization, not a charge, and it reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit.
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold.
• A third party's card is not permitted. The card must belong to the main driver.

Before arriving at the Avis counter in Victoria, notify your bank of your travel plans to prevent fraud blocks on a high-value in-person authorization. Bringing a backup credit card in your own name is also a good precaution.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis rental in Victoria or anywhere else you drive during the trip.

Because Victoria and most of Vancouver Island are toll-free, this benefit is most relevant if your itinerary takes you to the mainland and through the Port Mann Bridge, the only tolled crossing in British Columbia. Any toll charges billed through your Avis rental agreement during that period are eligible for the cashback claim.

To claim after returning the vehicle:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the signed Avis rental agreement, and a receipt or statement showing the toll charges.

The refund is issued to the original payment method used for the booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, you can add an additional driver to your Avis rental in Victoria, either as part of your rate or by paying a fee at the counter.

For Avis in Victoria, the additional driver fee is CAUS$ 13 per rental day plus applicable taxes, capped at CAUS$ 65 plus taxes for the rental period. Some Hola Car Rentals rates include one additional driver free of charge. Check your booking confirmation for the line that reads "Additional driver free of charge" to see whether it applies to your reservation.

Requirements for adding a driver at the Avis counter in Victoria:

• The additional driver must be physically present at pick-up.
• They must present a valid driver's license and any required IDP.
• For Avis, the additional driver must be at least 25 years old at the time of pick-up.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the Avis rental agreement are covered by protections such as CDW/LDW. Anyone who drives the vehicle without being named on the contract may void those coverages and result in additional charges.

Avis rentals in Victoria follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pick-up at the Avis counter in Victoria:

• Check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Ask the agent for the nearest gas stations to the return location.

At return, refuel within approximately 10 miles or 15 km of the drop-off point so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address as evidence in case a charge is disputed.

If you return the Avis vehicle in Victoria with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Returning the car full is always the most cost-effective option.

Yes, drivers under 25 years old may face a young driver surcharge when renting with Avis in Victoria. Age restrictions and surcharge amounts are set by Avis and can vary by location, vehicle class, and season.

For additional drivers on an Avis rental in Victoria, the additional driver must be at least 25 years old at the time of pick-up. Drivers younger than that threshold may be denied as an additional driver or subject to a surcharge.

If you are a younger driver booking an Avis rental in Victoria, check your booking confirmation carefully for any underage fee listed under the "To pay at destination" section. This fee is paid directly at the Avis counter and is not included in the prepaid rate.

Bringing a valid driver's license and any required IDP is mandatory regardless of age. If your license uses a non-Latin alphabet, an IDP is required at the Avis counter in Victoria.

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if an unexpected medical situation or travel disruption occurs during your Avis rental in Victoria or elsewhere on your trip.

Core benefits typically included:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage is particularly useful if you experience a medical emergency while driving remote areas of Vancouver Island during your Avis rental. To activate assistance, call the 24/7 line at +1 888 980 9992 or contact Terrawind via WhatsApp at +1 208 910 1001, providing your Hola Car Rentals confirmation number and your location.

Important: this benefit applies only to non-North American customers. Canadian and US residents do not qualify for Travel Assistance. It also does not cover damage to the Avis rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, one-way rentals are possible with Avis, allowing you to pick up in Victoria and drop off in Vancouver or another city, but a drop-off fee may apply depending on the route.

Because Victoria is on Vancouver Island and Vancouver is on the mainland, a one-way rental between these two locations typically involves a ferry crossing. Cross-regional one-way routes often carry a drop-off fee, which is route-specific and set by Avis. This fee is separate from mileage, fuel, and tolls.

How to check whether a drop-off fee applies to your Avis rental from Victoria:

• During the booking process, select your different return location. The system will display any applicable drop-off fee on the rate details page.
• The fee appears under the "To pay at destination" section of the checkout screen and on your booking confirmation.
• If no fee is shown, no drop-off charge applies to that specific route.

Note that cross-border driving restrictions may also apply. Always review your Avis rental agreement for any geographic limitations before crossing into other provinces or regions.

When renting with Avis in Victoria, you have access to several insurance and protection options that cover different risks.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover third-party liability.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Avis rental in Victoria. In Canada, provincial law requires every vehicle to carry third-party liability, so a statutory minimum is included by default when you rent through Hola Car Rentals. You can purchase higher supplemental limits at the counter.

CDW/LDW and LIS/SLI are separate protections and should be considered together. CDW/LDW protects the Avis vehicle; LIS/SLI protects others. Neither covers your personal injuries or belongings.

Review your booking confirmation before arriving at the Avis counter in Victoria to confirm which coverages are already included in your rate and which are optional add-ons available locally.

Avis counter hours in Victoria vary by location and may change on public holidays. Always confirm the exact hours on your booking confirmation or rental agreement before travel.

If your ferry crossing or connecting flight is delayed:

• Avis will generally hold your reservation for up to 24 hours from the original pick-up time. Arrive as soon as possible during operating hours.
• If the delay will exceed 24 hours, contact support via WhatsApp at +1 (786) 999-8312 or email [email protected] to explore options. Changes are not guaranteed but the team will assist where possible.

For after-hours returns at the Avis location in Victoria, follow the key-drop instructions provided on your rental agreement. Take photos of the vehicle's condition and fuel gauge before dropping the keys, and keep any receipts. Note that liability for the vehicle may remain with you until the Avis agent formally checks it in the next business day.

Planning your return time carefully is especially important in Victoria, where ferry schedules can affect arrival times unpredictably.

When you arrive in Victoria, locate the Avis counter by following the car rental signage inside the terminal or facility where you are arriving. Your booking confirmation will show the exact Avis location address and any specific pick-up instructions for your reservation.

General steps to find the Avis counter in Victoria:

• Confirm the operating brand on your booking confirmation. Your rental agreement is with Avis directly.
• Follow "Car Rental" signs from the arrivals area toward the designated rental counters.
• If Avis operates from a consolidated rental car center, look for shuttle buses or trams marked with car rental branding and board the one serving Avis.
• If the counter is at a city location rather than an airport, bring the exact address and call the number on your confirmation if you cannot locate the office.

If you arrive after hours at the Avis location in Victoria, review your confirmation for after-hours pick-up instructions or key-collection procedures. Courtesy phones are available at many facilities if you need assistance locating the desk.

Yes, you can generally drive your Avis rental from Victoria to other parts of British Columbia and Canada, but cross-border travel into the United States requires prior authorization and may not be permitted on all rate types.

Key points to know before leaving Victoria in your Avis rental:

• Driving from Victoria to the mainland requires a BC Ferries crossing. Confirm with Avis that ferry travel is permitted under your rental agreement, as some agreements restrict travel by ferry or to specific regions.
• Cross-border travel into the United States (for example, driving into Washington State after taking the ferry) must be explicitly authorized by Avis. Unauthorized border crossings can void your CDW/LDW and LIS/SLI coverages.
• One-way drop-offs in a different city or country may incur a drop-off fee. Check your booking confirmation under the "To pay at destination" section.
• If you plan to drive into the US from Victoria, review the cross-border rules in your Avis rental agreement and confirm coverage extends to the destination.

Always carry your rental agreement, booking confirmation, passport, and driver's license when crossing any border during your Avis rental from Victoria.