VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Newark include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Newark, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Newark.
Will I face unexpected charges at the Avis counter in Newark when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Newark are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Newark charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get to the Avis counter at Newark Liberty International Airport?
The Avis counter at Newark Liberty International Airport (EWR) is located at 132 Carson Rd, 3rd Floor, Newark, NJ 07114, inside the Consolidated Rent-A-Car Facility (ConRAC) in Terminal A's parking garage. No shuttle is needed from Terminal A.
- Terminal A arrivals: Cross the sky bridge into the parking garage, take the escalator to the 3rd floor, and the Avis Preferred counter will be on your left.
- Terminals B or C arrivals: From baggage claim, follow signs to the AirTrain and exit at Terminal A. Go downstairs, follow Parking Garage signs to the right, walk approximately 5 minutes to the 1st floor lobby, then take the escalator to the 3rd floor Avis counter.
The Avis counter at Newark operates 24 hours daily, including holidays, so you can pick up your vehicle at any time after clearing customs and collecting your bags.
What documents do I need to pick up my Avis rental car in Newark?
To pick up your Avis rental car in Newark, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name. If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit (IDP) is mandatory alongside the original license.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Prepaid debit cards are not accepted by Avis in Newark.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from abroad).
All documents must be physical originals. Digital copies are not accepted at the Avis Newark counter. Make sure the name on your license, credit card, and reservation all match to avoid issues at pickup.
How do toll roads work when renting from Avis in Newark?
New Jersey's toll roads are almost entirely cashless, so understanding how tolls work before driving your Avis rental out of Newark is important.
The main tolled routes you are likely to use include:
- New Jersey Turnpike (Philadelphia to New York City, 78 miles): E-ZPass rates start at approximately US$0.95, increasing with distance. Rates rose 3% effective January 1, 2026.
- Garden State Parkway (172 miles north to south): at least US$1.90 for E-ZPass users, more for longer distances.
- Atlantic City Expressway: US$1.25 to US$5.50 depending on distance traveled.
- NYC bridges and tunnels (if crossing into Manhattan): approximately US$15 to US$25 per crossing, plus a Congestion Relief Zone fee of US$8.99 plus taxes per day if you drive into Manhattan south of 60th Street on local streets.
At the Avis Newark counter, you will be offered an unlimited toll package (typically US$11 to US$25 per day). If you decline, Avis will bill each toll plus an administrative processing fee after your rental ends. Tolls may appear on your card days or weeks after return.
If you have a personal E-ZPass transponder, inform the Avis agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
Can I get toll cashback on my Avis rental in Newark?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis rental in Newark.
Given that New Jersey and the surrounding New York area have some of the highest toll exposure in the United States, including the New Jersey Turnpike, Garden State Parkway, and NYC bridge and tunnel crossings, this benefit can add up meaningfully.
To claim your cashback after returning your Avis vehicle in Newark:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - HOLA[your confirmation number].
- Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement signed at pickup, and a toll receipt or statement showing charges paid during the rental period.
Example: If your booking total was US$600, the cap is US$30. If you paid US$22 in tolls, you receive US$22 back. If you paid US$50, you receive US$30 (the cap). Refunds are issued to your original payment method within 7 to 10 business days after approval.
What is the security deposit amount for Avis in Newark?
When picking up your Avis rental in Newark, a temporary authorization hold will be placed on your credit card at the counter. For Avis in Newark, the hold is typically US$250 for rentals up to 3 days and US$300 for rentals of 4 or more days, which is higher than the standard hold at many other Avis locations across the United States.
Important things to know about the deposit at the Avis Newark counter:
- The hold must be on a major credit card (Visa, Mastercard, American Express, Discover) with the driver's name printed on the card.
- Prepaid debit cards are not accepted by Avis in Newark for the security hold.
- The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
- Bring a backup credit card in your name in case your primary card is declined or flagged for a foreign transaction.
The hold is not a charge. Once you return the vehicle and the contract closes, Avis releases the authorization and your bank processes the release on its own timeline.
What are the late return fees at Avis Newark airport?
Avis at Newark Liberty International Airport applies a 29-minute grace period for vehicle returns. After that window closes, fees apply quickly:
- After 30 minutes past your scheduled return time: a 3/4-day rental fee is charged.
- After 90 minutes past your scheduled return time: a full additional day is charged.
There is no grace period for optional equipment or surcharges added to your Avis Newark rental. Those are billed at the full daily rate from the first minute of delay.
If you need to return your Avis vehicle in Newark after the counter closes, a secure key drop box is available near the counter 24 hours a day. You remain responsible for the vehicle and all charges until the contract is formally closed the next business day. To avoid disputes, leave your completed rental agreement and keys in the envelope provided, and keep a photo of the vehicle condition and fuel gauge before dropping the keys.
Is there a young driver surcharge for under-25 renters at Avis in Newark?
Yes, Avis in Newark charges a young-driver surcharge for renters between the ages of 21 and 24. The standard Avis underage fee in the United States is US$13 per rental day plus taxes, capped at US$65 plus taxes for the rental period.
Renters under 21 are not eligible to rent from Avis in Newark. New Jersey follows the general U.S. rule where 21 is the minimum age for most rental companies, unlike New York and Michigan where 18-year-olds may rent.
Drivers aged 21 to 24 are also restricted from renting certain vehicle classes at the Avis Newark counter, including full-size SUVs, premium, luxury, convertible, minivan, and van categories. Economy, compact, intermediate, and compact SUV classes are generally available.
One exception applies: if you are a resident or citizen of Latin America or the Caribbean, aged 21 to 24, and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis in Newark may waive the surcharge for the main driver on eligible vehicle categories. Bring your passport as proof of nationality at the counter.
Can I add an additional driver to my Avis rental in Newark?
Yes, you can add an additional driver to your Avis rental in Newark, but the additional driver must be present at the counter at pickup with a valid driver's license and any required identification.
For Avis in Newark, the additional driver fee is US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the rental period. This fee is waived if your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge.
Key rules for additional drivers at the Avis Newark counter:
- Additional drivers must be at least 25 years old for Avis in Newark. Drivers aged 21 to 24 may not be accepted as additional drivers or may incur the underage surcharge.
- The additional driver must sign the rental agreement at the counter. They cannot be added remotely by phone or email.
- Only drivers listed on the Avis rental agreement are covered by the vehicle's protections (CDW/LDW, liability coverage). Anyone not on the contract who drives the vehicle voids coverage.
If your confirmation shows the additional driver as included, verify this is reflected on the Avis contract before leaving the Newark counter.
What travel assistance is included with my Avis rental in Newark?
Most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Avis rental in Newark or while driving the New Jersey Turnpike, Garden State Parkway, or surrounding highways.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents).
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day: call +1 888 980 9992 (toll-free), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Avis rental vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What airport fees and taxes apply to Avis rentals at Newark airport?
Renting from Avis at Newark Liberty International Airport means your total cost includes several fees and taxes beyond the base rate. Understanding these before you arrive helps avoid surprises at the counter.
- Airport concession recovery fee: charged by Avis to recover the cost of operating at EWR.
- Customer facility charge (CFC): a per-day or per-transaction fee that funds the Consolidated Rent-A-Car Facility (ConRAC) where the Avis counter is located.
- Newark airport rental car tax: up to 5% of the total rental charge, applied on top of standard New Jersey sales tax.
- New Jersey state sales tax: applied to the taxable portion of your rental.
If your Hola Car Rentals confirmation shows taxes and fees as included, you should not be billed separately for those items at the Avis Newark counter. If you are charged for something not listed on your confirmation, document it and contact support after the rental ends. Hola Car Rentals' No Extra Charges© Coverage may apply to undisclosed mandatory charges.
Are there driving challenges I should know about when renting from Avis in Newark?
Yes, driving in Newark after picking up your Avis rental involves a few local conditions that differ from typical U.S. cities and are worth knowing before you leave the airport.
- One-way street network: Newark has an unusually dense grid of one-way streets throughout its neighborhoods, far more extensive than in most U.S. cities. Streets like Prince Street, Division Street, and Mulberry Street run in single directions across multiple blocks. A GPS or navigation app is strongly recommended.
- Wrong-way detection systems: Routes 1 and 295 near Newark use advanced wrong-way vehicle detection technology and connected roadside units, which are uncommon on most U.S. highways. These are designed to alert drivers who enter ramps incorrectly, a particular risk at unfamiliar interchanges.
- Cashless toll roads: Nearly all toll roads around Newark are cashless. Without an E-ZPass transponder or enrollment in the Avis toll program, your plate will be billed at higher Toll-By-Plate rates, and Avis may add an administrative fee of up to US$5 per toll on cashless gantries.
Driving is on the right side of the road, as in all U.S. states. No emission zones or congestion charges apply within Newark itself, though the NYC Congestion Relief Zone fee of US$8.99 plus taxes per day applies if you drive into Manhattan south of 60th Street on local streets.
Can I pick up my Avis car in Newark and return it in a different city?
Yes, one-way rentals are available from the Avis location at Newark Liberty International Airport. You can pick up your vehicle at 132 Carson Rd, 3rd Floor, Newark, NJ 07114 and return it to a different Avis location, including other airports in the New York and New Jersey region or destinations across the United States.
A drop-off fee may apply depending on your return location. This fee is route-specific and varies by distance, vehicle class, and season. You can see whether a drop-off fee applies during the booking process on the Hola Car Rentals website, listed under the "To pay at destination" section of the checkout screen.
Things to keep in mind for one-way Avis rentals from Newark:
- The drop-off fee cannot be prepaid and is settled at the return counter.
- Cross-border one-way rentals (for example, returning in Canada) may be restricted or carry higher fees. Confirm with Avis at the Newark counter before driving across borders.
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee.
What fuel policy applies to Avis rentals in Newark?
Avis rentals in Newark follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return at Newark:
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
- Refuel within approximately 10 miles of the EWR return area before dropping off the vehicle. Keep your receipt showing the station address, date, and time.
- At after-hours drop-off, leave the fuel receipt in the key envelope and keep a photo of the full gauge as evidence.
If you return the Avis vehicle in Newark with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than pump prices, plus a refueling service fee.
Some Avis counters in Newark may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the airport before returning the car.
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