VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Mobile include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Mobile, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Mobile.
Will I face unexpected charges at the Avis counter in Mobile when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Avis booking in Mobile are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Mobile charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Mobile Downtown Airport (BFM)?
The Avis counter at Mobile Downtown Airport (BFM) is located at 2455 Michigan Ave, Mobile, AL 36615. This is a dedicated Avis rental facility serving the downtown airport, separate from the main Mobile Regional Airport (MOB) location.
When picking up your vehicle at this Avis location in Mobile, bring all required documents: your physical driver's license, a major credit card in the main driver's name with the name printed on the card, your passport or government-issued photo ID, and your booking confirmation.
If you have questions before arrival, contact the Avis facility directly using the number listed on your booking confirmation. Counter hours at the BFM location may differ from the main airport, so review your confirmation carefully to confirm service hours align with your arrival time.
How does Avis pickup work at Mobile Regional Airport (MOB)?
Picking up your Avis rental at Mobile Regional Airport (MOB) is straightforward. The Avis counter is located on-site at 8400 Airport Blvd, Mobile, AL 36608, meaning no shuttle or consolidated rental center is required after you land.
After collecting your baggage, follow the airport signs toward the car rental area and proceed directly to the Avis counter inside the terminal. The counter operates Monday through Sunday, 7:00 AM to midnight, and 24-hour drop-off is available at the same address.
Have these documents ready when you reach the Avis desk in Mobile:
- Physical driver's license (original, unexpired)
- Major credit card in the main driver's name with the name printed on the card
- Passport or government-issued photo ID
- Booking confirmation or printed voucher
- Round-trip flight tickets (required for international visitors)
If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is mandatory alongside your original license.
Are there toll roads near Mobile, Alabama, and how do they work for Avis rentals?
Yes, Alabama has toll roads that Avis renters driving around Mobile may encounter, particularly if traveling to other parts of the state.
Alabama uses the Alabama Freedom Pass system, which is separate from National networks like E-ZPass or SunPass. Tolls can be paid with the Alabama Freedom Pass transponder, a credit or debit card, or cash at toll booths. Common toll costs for standard 2-axle vehicles include:
- Montgomery Expressway Bridge: US$1.50
- Tuscaloosa Bypass: US$1.50
- Emerald Mountain Expressway: US$1.75
- Foley Beach Express Toll Bridge (BEX): US$2.75
Your Avis rental vehicle in Mobile will typically include an electronic toll device. At the counter, you can choose an unlimited toll package (generally US$11 to US$25 per day depending on the program) or pay per use, in which case Avis will charge the toll amount plus administrative fees to your card after the rental ends.
If you opt out of the Avis toll program, you may pay cash at booths where available. Review the rental agreement carefully before signing so you understand which option applies to your Mobile rental.
Can I get tolls cashback on my Avis rental in Mobile, Alabama?
Yes, all Hola Car Rentals bookings, including Avis rentals in Mobile, include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your rental.
This benefit is useful whether you encounter Alabama toll roads near Mobile or drive to other parts of the state where tolls apply, such as the Foley Beach Express Toll Bridge (US$2.75) or the Montgomery Expressway Bridge (US$1.50).
To claim your cashback after returning your Avis vehicle in Mobile:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA[Your Confirmation Number]
- Attach your Hola Car Rentals reservation confirmation, the Avis rental agreement signed at pickup, and a receipt or statement showing the tolls paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts from your Mobile trip.
What documents do I need to pick up my Avis rental car in Mobile?
To collect your Avis rental in Mobile, you must present the following physical documents at the counter. Digital copies are not accepted.
- Original, unexpired driver's license in the main driver's name
- Major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
- Passport or valid government-issued photo ID
- Booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license. The IDP is a translation only and cannot be used without the original license.
For visitors whose license is in English or issued by an EU/EEA country, an IDP is recommended but not strictly required. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
At the Avis counter in Mobile, the agent will also place a temporary security hold on your credit card, typically around US$300 to US$400 for standard vehicles. Make sure your card has sufficient available credit before arrival.
How do the new two-way streets in downtown Mobile affect Avis renters?
Downtown Mobile is undergoing a significant road conversion project that is replacing one-way streets with two-way traffic and swapping 26 traffic signals with four-way stops. This can be disorienting for Avis renters who are unfamiliar with the area, especially if your navigation app has not yet updated to reflect the changes.
Streets affected include North Dearborn, Warren, St. Anthony, St. Joseph, Jefferson, Bayou, Scott, and Franklin, among others. Drivers accustomed to the old one-way loop system may find themselves facing oncoming traffic on roads that previously ran in a single direction.
Practical tips for Avis renters driving in Mobile:
- Use a navigation app and check that map data is current before setting off
- Approach former signal-controlled intersections with extra caution, as they are now four-way stops
- Allow extra time when driving through downtown Mobile, as the new layout slows through-traffic
- The Bankhead and George C. Wallace Tunnels under Mobile Bay (on US 90/98 ALT) connect downtown to eastern areas and remain key routes, but combine with the street changes to add complexity for first-time drivers
These changes are permanent, not seasonal, so all Avis renters visiting Mobile should plan accordingly.
Is a credit card required to pick up an Avis rental in Mobile?
Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required at the Avis counter in Mobile. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the security deposit.
At pickup, Avis in Mobile will place a temporary authorization hold on your card, typically around US$300 to US$400 for standard vehicles. This hold reduces your available credit until it is released after the rental ends. Your bank controls the release timeline, which can take up to 15 business days.
To avoid issues at the Avis counter in Mobile:
- Confirm your card is enabled for in-person transactions and, if applicable, international use
- Set a travel notice with your bank before arriving
- Bring a backup credit card in your own name in case your primary card is declined
- Ensure sufficient available credit to cover both the hold and any expected charges
Even if you prepaid your booking online, you must still present a physical credit card at the Avis desk in Mobile for the security hold.
Does travel assistance cover a breakdown on the road near Mobile with my Avis rental?
Yes, most Hola Car Rentals bookings, including Avis rentals in Mobile, include travel assistance provided by Terrawind Global Protection. This benefit can be valuable if you experience a medical emergency or need legal assistance following an accident while driving in or around Mobile, including on routes like the Bankhead Tunnel or highways connecting to other parts of Alabama.
Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location in Mobile or elsewhere in Alabama, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Avis rental vehicle itself, which is handled separately by CDW/LDW coverage.
Can I add an additional driver to my Avis rental in Mobile?
Yes, you can add an additional driver to your Avis rental in Mobile, but the additional driver must be present at the counter at pickup with their own valid driver's license and any required ID.
Whether the additional driver fee is included or charged at the counter depends on the rate you selected. When not included, Avis charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the additional driver.
Key rules for additional drivers on Avis rentals in Mobile:
- The additional driver must meet the same minimum age and document requirements as the main driver
- For Avis in Mobile, additional drivers must generally be at least 25 years old at pickup
- Both the main driver and the additional driver must sign the rental agreement
- Only drivers listed on the agreement are covered by protections such as CDW/LDW
Check your booking confirmation before arriving at the Avis counter in Mobile to see whether your rate includes one additional driver free of charge. If you need to add a driver after pickup, visit an Avis branch to update the agreement, as phone or chat requests alone are typically not sufficient.
What is the minimum age to rent an Avis car in Mobile, Alabama?
The minimum age to rent an Avis car in Mobile, Alabama, without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily underage fee on top of the base rental rate.
Alabama is not one of the states (New York and Michigan) where rental companies are required by law to rent to drivers aged 18 and older, so the standard Avis policy applies in Mobile.
Additional rules for under-25 renters at the Avis counter in Mobile:
- A daily young-renter surcharge applies for drivers aged 21 to 24
- Most vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, luxury, premium, minivan, and convertible categories
- Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV are typically the eligible classes for younger renters
If you are from Latin America or the Caribbean and aged 21 to 24, Hola Car Rentals offers certain Avis rates in Mobile that waive the underage fee for the main driver. This waiver must appear explicitly on your booking confirmation and applies only to eligible vehicle categories. Check your confirmation or contact customer service to verify eligibility before arriving at the Avis counter in Mobile.
What fuel policy applies to Avis rentals in Mobile?
Avis rentals in Mobile follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for your Avis rental in Mobile:
- At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location (Mobile Regional Airport at 8400 Airport Blvd or the BFM location at 2455 Michigan Ave) so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at MOB, leave the receipt in the drop envelope and keep a photo of the full gauge
If you return the Avis vehicle in Mobile with less fuel than recorded at pickup, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Returning the tank full is always the most cost-effective option.
Can I pick up my Avis car in Mobile and return it in a different city?
Yes, one-way rentals are possible with Avis, allowing you to pick up in Mobile and return the vehicle in a different city, but a drop-off fee may apply depending on the route.
When booking a one-way Avis rental from Mobile, the drop-off fee is shown on the rate details page under the section labeled "To pay at destination" during checkout. This fee is route-specific and varies based on the destination city, vehicle class, and season. It is not included in the prepaid rate and must be paid at the counter.
General patterns for one-way Avis rentals from Mobile:
- Mobile to another city within Alabama or a neighboring state: a drop-off fee typically applies
- Long-distance or cross-country routes: fees are usually higher and some routes may not be available
- Cross-border rentals (for example, driving into Mexico or Canada): generally restricted or subject to special authorization
Review your booking confirmation carefully to confirm the drop-off fee amount before picking up your Avis vehicle in Mobile. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.
What insurance coverage is included with an Avis rental in Mobile?
The insurance and protection options included with your Avis rental in Mobile depend on the rate plan you selected when booking. Hola Car Rentals offers All Inclusive and All Inclusive+ rate plans in the United States, and the coverage differs between them.
Common protections that may be included:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis rental vehicle from a collision or covered event, subject to any applicable deductible
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving in Mobile or elsewhere in Alabama. Note that not all U.S. states require a minimum liability inclusion, so confirm your confirmation shows this coverage
CDW/LDW does not cover third parties (that requires LIS/SLI/ALI), your personal injuries, or your belongings. Common exclusions include prohibited use such as driving under the influence, off-road use, or driving in restricted areas.
To confirm exactly what is included in your Avis Mobile booking:
- Review the rate details on your Hola Car Rentals confirmation
- At the Avis counter in Mobile, verify the protections listed on the rental agreement before signing
- Add all drivers to the agreement, as coverage applies only to named drivers
- Choosing a selection results in a full page refresh.
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