Alamo Car Rental
in Detroit

Hola Car Rentals is the only premium partner of the top car rental brands operating in Detroit, including Alamo, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Alamo rental experience and peace of mind throughout your trip in Detroit.

No. With Hola Car Rentals, all costs and charges for your Alamo booking in Detroit are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Alamo counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Alamo counter in Detroit charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Alamo to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

When you arrive at Detroit Metropolitan Airport (DTW), follow the Ground Transportation signage to the lower level of your terminal to reach the Car Rental pick-up area. From there, board the Alamo shuttle to the off-airport Rental Car Campus located at 338 Lucas Dr, Detroit, MI 48242. The shuttle ride takes approximately 5 to 10 minutes.

Once at the Alamo facility, you have two options:

• Proceed to the Alamo counter to complete your rental agreement and collect your keys.
• Use the touch-screen kiosk for skip-the-line check-in. If you activated Accelerated Check-in online before arrival, you can print a receipt-sized agreement, locate your car on the lot, and simply show it along with your driver's license at the exit booth to drive away.

The Alamo counter at Detroit Metropolitan Airport operates 24 hours a day, every day of the year, so late-night or early-morning arrivals are accommodated without issue.

To collect your Alamo rental car in Detroit, you must bring the following physical documents to the counter:

• A valid, unexpired driver's license (original, not digital) in the main driver's name, valid for the entire rental period.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.

All documents presented at the Alamo counter in Detroit must be physical originals. Digital versions shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.

An International Driving Permit (IDP) is not always mandatory for renting from Alamo in Detroit, but whether you need one depends on your license.

• If your driver's license uses a non-Latin (non-Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is required alongside your original license at the Alamo counter in Detroit.
• If your license is in English or uses a Latin alphabet, an IDP is recommended but not strictly required.
• An IDP is a translation document only. It is not a standalone license and will not be accepted without your original license.

Michigan state law requires Alamo and other rental companies to rent to licensed drivers aged 18 and older, so age alone is not a barrier in Detroit. However, a young-renter surcharge applies to drivers under 25.

If you think you may need an IDP, obtain it in your home country before traveling. U.S. issuers such as AAA do not issue IDPs to holders of non-U.S. licenses.

Michigan has a limited number of toll facilities, so driving around Detroit does not involve the extensive toll networks found in states like Florida or New York. The main toll points you may encounter include:

• Detroit-Windsor Tunnel (connecting Detroit to Windsor, Ontario): US$6.50 per crossing, or US$5.75 via the Nexpress app. This tunnel is cashless, so you cannot pay with cash at the booth.
• Mackinac Bridge (on I-75, if you travel north): US$4.00 for a standard 2-axle car, payable by cash or card.
• Grosse Ile Toll Bridge (linking Riverview to Grosse Ile Township): US$3.00 to US$7.00 depending on payment method.

Michigan does not use E-ZPass or SunPass. Your Alamo rental vehicle in Detroit will come equipped with an electronic toll device. At the counter you can opt into a toll program (typically US$11 to US$25 per day) for unlimited use, or pay per use, where actual toll amounts plus administrative fees are billed to your card after the rental.

If you skip the toll program and drive through a cashless toll, the charge plus an administrative fee will be billed to your card by Alamo after the rental ends. There are no congestion charges or emissions zones in Detroit or anywhere in Michigan.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Alamo rental in Detroit as well.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$15 in tolls on the Detroit-Windsor Tunnel or other Michigan toll facilities, you receive US$15 back. If you paid US$40, you receive US$25 (the cap).

To claim your cashback after returning your Alamo vehicle in Detroit:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid during the rental period.

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Michigan state law prohibits age discrimination in public accommodations, which means Alamo in Detroit is required to rent to licensed drivers aged 18 and older. This makes Detroit one of the few U.S. destinations where drivers under 21 can rent a car.

However, a young-renter surcharge applies to all drivers under 25:

• Drivers aged 18 to 24 pay a daily young-renter fee at the Alamo counter in Detroit, in addition to the base rental rate.
• Certain vehicle classes are restricted to drivers aged 25 and older, including full-size cars, SUVs, minivans, vans, convertibles, luxury, and premium vehicles. Drivers under 25 are generally limited to economy, compact, intermediate, and compact SUV categories.
• A major credit card in the main driver's name is still required for the security deposit hold, regardless of age.

If you are between 21 and 24 and traveling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows the underage fee waived, as this exception applies to eligible Avis and Budget rates but not to Alamo.

Yes, after-hours returns are available for your Alamo rental at Detroit Metropolitan Airport. The return facility is located at 295 Lucas Dr, Romulus, MI, on the DTW Rental Car Campus, separate from the pick-up address.

To return your Alamo vehicle in Detroit outside of staffed hours:

• Drive to the Rental Car Return area for National and Alamo at 295 Lucas Dr and park in the designated return area.
• Drop your keys in the after-hours key dropbox provided at the facility.
• Keep a photo of the odometer, fuel gauge, and any pre-existing damage notes from your agreement as a record.

After dropping off the vehicle, shuttles from the Ground Transportation Center on the DTW campus return renters to the airport terminals. Check shuttle availability for your specific return time.

The Alamo counter at Detroit Metropolitan Airport operates 24 hours a day, so staffed returns are also possible at any hour. If you have any concerns about charges after an after-hours drop, keep all paperwork and contact support with your rental agreement and final receipt.

Detroit has a road layout that can catch first-time visitors off guard, even with GPS navigation. Here are the key things to know before driving your Alamo rental in Detroit:

• The city follows a mile road grid, with numbered east-west roads every mile (8 Mile Road being the most famous). However, five diagonal arterials, including Woodward Avenue and Gratiot Avenue, radiate from downtown and cut across the grid, creating unexpected intersections and turns.
• Downtown Detroit has a dense network of one-way streets, originally designed for high traffic volumes. These create unavoidable loops and can make reaching a specific address more complicated than in cities with bidirectional grids.
• Some freeway configurations in the Detroit metro area are unusual, including incomplete interchange stubs and abrupt transitions where expressways drop to surface roads, such as the Southfield Freeway (M-39) shifting to a regular arterial at M-10.
• If you plan to cross into Windsor, Ontario via the Detroit-Windsor Tunnel, note that this is an international border crossing. Confirm with Alamo at the Detroit counter whether cross-border travel is permitted under your rental agreement before driving into Canada.

Allow extra time when navigating downtown Detroit, especially if it is your first visit.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage via Terrawind Global Protection, and this applies to your Alamo rental in Detroit as well. However, this benefit does not apply to residents of the United States or Canada.

If you qualify, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident, which can be especially useful on Detroit's complex freeway network or if an incident occurs near the DTW campus.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you experience a medical emergency or accident while driving your Alamo rental in Detroit, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorization:

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and terms that apply to your itinerary.

You must present a physical, major credit card in the main driver's name, with the driver's name printed on the card, at the Alamo counter in Detroit. The card is used to place a temporary security hold, not a charge, on your available credit for the duration of the rental.

For a standard car rental in the United States, including Detroit, the typical hold is approximately US$300 to US$400. The exact amount depends on the vehicle class, rental duration, and Alamo's policy at the time of pick-up.

• Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit hold.
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the deposit.
• The card must belong to the main driver. A third party's card is not permitted.
• Even if you prepaid your booking in full, a physical credit card is still required at the Alamo counter in Detroit for the hold.

After you return the vehicle, the hold is released. Your bank controls how quickly the credit becomes available again, which can take up to 15 business days. Bringing a backup credit card in your name is always a good precaution.

Yes, you can add an additional driver to your Alamo rental in Detroit, but the additional driver must be present at the counter at the time of pick-up with a valid driver's license and any required documents.

For Alamo in Detroit, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals confirmation to see whether your booking already includes one additional driver at no extra cost.

• The additional driver must meet the same minimum age requirements as the main driver. In Detroit, Michigan law allows drivers aged 18 and older, but a young-renter surcharge applies to those under 25.
• Both the main driver and the additional driver must sign the rental agreement at the Alamo counter in Detroit.
• Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections.

If you need to add a driver after pick-up, visit an Alamo branch to update the agreement. Changes cannot typically be made by phone or chat alone.

Alamo rentals in Detroit follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pick-up at the Alamo facility on Lucas Drive in Detroit, check the fuel gauge with the agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge as a record.

When returning your Alamo vehicle at the DTW campus on 295 Lucas Dr in Detroit:

• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• Michigan regular gasoline averages around US$3.87 per gallon, slightly above the National average, so Budget accordingly for refueling.

If you return the vehicle below the recorded starting level, Alamo in Detroit may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone.

Yes, one-way rentals are possible with Alamo in Detroit, meaning you can pick up your vehicle at Detroit Metropolitan Airport and return it to a different Alamo location. However, a drop-off fee may apply depending on the route.

• The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is set by Alamo and is not covered by your prepaid rate.
• During the booking process on the Hola Car Rentals website, any applicable drop-off fee will be shown on the rate details page under the section labeled as charges due at the destination. Review this before confirming your reservation.
• Cross-border one-way rentals, such as picking up in Detroit and returning in Canada, are subject to specific partner rules and may be restricted or carry significantly higher fees. Confirm with Alamo at the Detroit counter before driving across the border.
• Changing your return location after booking may reprice the entire rental and recalculate the drop-off fee.

If the Alamo counter in Detroit charges a drop-off fee that was not disclosed on your Hola Car Rentals confirmation, keep all paperwork and contact support after the rental ends.