Van Rental
in Portland

Hola Car Rentals is the only premium partner of the top car rental brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting a van:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected van rental experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your van booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Portland International Airport (PDX), van rentals are picked up at the consolidated Rental Car Center, which you reach via the South Tunnel from baggage claim. Follow the signs from baggage claim through the tunnel to the rental car counters inside the facility. Your van will be parked on-site just outside the counter area, typically a short walk away.

Alamo operates directly in the terminal lower level, across from baggage claim, so if your van reservation is with Alamo, you do not need to take the tunnel. Elite or loyalty members with qualifying brands can bypass the counter entirely and proceed directly to the vehicle lot.

Plan for 30 to 60 minutes from baggage claim to driving away if you are a standard renter. Picking up a van may add a few extra minutes for a walk-around inspection of the larger vehicle. The airport address is 7240 NE Airport Way, Portland, OR 97218.

Yes, you can pick up a van rental at several downtown Portland locations instead of the airport, depending on which partner brand you book with.

Known downtown Portland van rental addresses include:

• 330 SW Washington St, Portland, OR 97204 (parking garage between SW 3rd Ave and SW 4th Ave, served by Avis and Budget)
• 445 SW Pine St, Portland, OR 97204
• 685 SW Pine Street, Portland, OR 97205
• 1623 W Burnside St, Portland, OR 97209

Downtown locations have vehicles on-site in parking garages or lots. Hours are more limited than the airport, typically Monday through Friday 8:00 AM to 5:00 or 6:00 PM and Saturday through Sunday 9:00 AM to 1:00 or 4:00 PM depending on the provider. After-hours van returns at downtown locations are restricted, with key drop available at select spots, though you remain liable for the vehicle until the next business day check-in. If you need a 24-hour return option, the airport location at PDX is the better choice for your van rental in Portland.

To pick up a van rental in Portland, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the counter. Debit and prepaid cards are not accepted for the security deposit on your Portland van rental.

Portland, Maine is served by the Maine Turnpike, which uses the E-ZPass electronic toll system. Cash toll booths have largely been eliminated in Maine and throughout the Northeast, so your van rental will need to use an electronic payment method on toll roads.

When you pick up your van in Portland, the rental company will offer a toll program you can enroll in at the counter:

• National Car Rental TollPass charges US$3.95 per usage day, not to exceed US$19.75 per rental period, plus the actual toll amount
• Enterprise TollPass charges US$4.95 per day, capped at US$34.65 per rental period, plus tolls incurred
• No service charge applies on days when you do not use a toll road

If you drive your Portland van through an E-ZPass lane without enrolling in the rental company's program, the rental company will receive a notice and charge your credit card for the toll plus administrative fees. Toll charges often appear on your statement four to six weeks after the rental ends.

You can also opt out of the rental program and use your own E-ZPass transponder if you have one, but inform the counter agent so the vehicle's default device is deactivated to avoid duplicate charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Portland van rental.

Portland, Maine sits along the Maine Turnpike, an E-ZPass toll corridor, so toll costs are a real consideration for your van trip. Here is how the cashback works:

• You pay tolls normally during your rental, either through the rental company's toll program or your own transponder
• After returning your van, email [email protected] within 30 days
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing tolls paid
• The refund is the lesser of your actual toll costs or 5% of your booking total

Example: if your Portland van booking totals US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To rent a van in Portland without a young-renter surcharge, you must be at least 25 years old. Vans are among the vehicle classes that most rental partners restrict to drivers aged 25 and older, alongside minivans, full-size SUVs, premium, and luxury categories.

Drivers aged 21 to 24 may face additional restrictions specific to van rentals in Portland:

• Most partner brands will not rent a van or minivan to drivers under 25, regardless of surcharge payment
• If a van class is available to younger drivers at a specific Portland location, a daily young-renter surcharge will apply
• A major credit card in the main driver's name is still required for the security deposit

Maine does not have the same age exception as New York or Michigan, where rental companies are required by state law to rent to drivers aged 18 and older. In Portland, the standard industry minimum of 25 applies for van rentals.

If you are between 21 and 24 and need a larger vehicle in Portland, check availability for compact or intermediate SUV classes, which are more commonly available to younger renters.

When you pick up your van rental in Portland, the rental company will place a temporary authorization hold on your credit card. For van rentals in the United States, this hold is typically higher than for standard cars due to the vehicle class.

Typical security deposit ranges for van rentals in Portland and across the U.S. are:

• Standard cars: approximately US$300 to US$400
• Larger vehicles such as vans or premium classes: holds can be higher, depending on the partner brand, location, and season

The hold is not a charge. It temporarily reduces your available credit and is released after you return the van, though your bank may take up to 15 business days to reflect the release.

Important requirements for your Portland van rental deposit:

• Must be a physical, major credit card with the driver's name printed on the card
• Must be in the main driver's name
• Debit cards, prepaid cards, and virtual cards are not accepted
• Bring a backup credit card in case your primary card is declined

The exact hold amount is set by the rental company at the counter. Notify your bank of your travel plans to prevent fraud blocks on the authorization.

Yes, you can add an additional driver to your van rental in Portland, either at no cost if your booking includes it or for a daily fee paid at the counter.

If your booking confirmation shows "Additional driver free of charge," the first extra driver is included. If it is not included, the daily fees by partner brand are:

• Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

Requirements for adding a driver to your Portland van rental:

• The additional driver must be present at the counter at pick-up
• They must show a valid driver's license and sign the rental agreement
• They must meet the minimum age requirement (25 for van rentals in most cases)
• For Avis, Budget, and Payless, additional drivers must be at least 25 years old
• If their license uses a non-Latin alphabet, they also need an IDP

Only drivers listed on the rental agreement are covered by the van's protections. Do not let anyone drive who is not named on the contract.

Most bookings through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Portland van rental, such as a breakdown on the Maine Turnpike or a medical situation far from the city.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important limitation: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage on their Portland van rental booking.

This benefit does not cover damage to the van itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

When renting a van in Portland, two main types of coverage are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the van itself from a collision, theft, or vandalism. Key points:

• A deductible may apply unless your confirmation explicitly shows zero deductible
• It does not cover damage you cause to other vehicles or people
• Tires, undercarriage, and roof are often excluded unless you add a specific protection
• Only drivers named on the rental agreement are covered

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Portland van. In the United States, not all states require rental companies to include minimum liability coverage, so this is worth adding if it is not already on your confirmation.

Check your Hola Car Rentals booking confirmation before arriving at the Portland counter. If CDW/LDW and LIS/ALI/SLI are listed as included, you do not need to purchase them again at the counter. Declining optional add-ons you did not book is your right, and the No Extra Charges© guarantee protects you from being billed for items not disclosed on your confirmation.

No, a specific van model is not guaranteed when you rent in Portland. Rental companies reserve a vehicle category or class, not a particular make or model.

For example, Enterprise in Portland recommends reserving vans online in advance to check availability, as they offer a variety of vehicles at each branch, but they do not guarantee a specific model. You may receive a similar van within the same class that meets the same passenger or cargo capacity requirements.

To get the van type you need for your Portland trip:

• Book as early as possible, especially for larger passenger vans or cargo vans, which have limited fleet availability
• Confirm the passenger capacity or cargo specifications in the vehicle class description before booking
• Note that minivans and 12 or 15-passenger vans are distinct categories, so select the correct class during your search
• If you arrive and the van class is unavailable, the rental company may offer a comparable substitute or an upgrade

Your booking confirmation will show the vehicle class reserved. If you receive a vehicle that does not match the class on your confirmation, raise the issue with the counter agent before signing the rental agreement.

Van rentals in Portland follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.

Steps to follow for your Portland van rental:

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent for the nearest gas station to the return location so you can refuel before drop-off
• Refuel within approximately 10 miles or 15 km of the return point so the gauge does not drop below full on the way back
• Keep your final fuel receipt showing the date, time, and station address

If you return the Portland van with less than a full tank, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee.

For after-hours returns at PDX or downtown Portland locations with a key drop box, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.

Yes, one-way van rentals from Portland to a different city are possible with many partner brands, but a drop-off fee will typically apply and must be confirmed during the booking process.

How the drop-off fee works for your Portland van rental:

• The fee is route-specific and varies by rental company, destination city, season, and vehicle class
• Vans and larger vehicle classes often carry higher repositioning fees than standard cars
• During checkout, the drop-off fee will appear under the "To pay at destination" section if it applies to your route
• If no fee is shown, your specific Portland to destination route does not incur a one-way charge

Cross-border one-way rentals, such as taking a Portland van into Canada, may be restricted or require advance authorization from the rental partner. Always check your booking confirmation for territory restrictions before driving across state or National borders.

If you change your return location after booking, the rental will be repriced and the drop-off fee may increase or a new fee may be added. Mid-rental route changes must be approved by the partner location directly. The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your original confirmation.