Van Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Portland International Airport (PDX), van hires are collected at the consolidated Rental Car Centre, which is accessible via the South Tunnel from baggage reclaim. Follow the signage from baggage reclaim through the tunnel to the rental desk inside the facility. Your van will be parked on-site just outside the counter area, usually a short walk away.

Alamo operates directly on the lower level of the terminal, opposite the baggage reclaim, so if your van reservation is with Alamo, you do not need to use the tunnel. Elite or loyalty programme members with qualifying brands can bypass the counter entirely and proceed directly to the vehicle lot.

Allow 30 to 60 minutes from baggage reclaim to driving away if you are a standard hirer. Collecting a van may add a few extra minutes for a walk-around inspection of the larger vehicle. The airport address is 7240 NE Airport Way, Portland, OR 97218.

Yes, you can collect a van hire at several centres in central Portland instead of the airport, depending on which partner brand you book with.

Known central Portland van hire addresses include:

• 330 SW Washington St, Portland, OR 97204 (parking garage between SW 3rd Ave and SW 4th Ave, served by Avis and Budget)
• 445 SW Pine St, Portland, OR 97204
• 685 SW Pine Street, Portland, OR 97205
• 1623 W Burnside St, Portland, OR 97209

Centres have vehicles on-site in parking garages or lots. Operating hours are more limited than at the airport, typically Monday to Friday 8:00 AM to 5:00 or 6:00 PM and Saturday to Sunday 9:00 AM to 1:00 or 4:00 PM depending on the provider. After-hours returns are restricted, with key drop-off available at selected locations, though you remain liable for the vehicle until the next business day check-in. If you require a 24-hour return, the airport location at PDX is the preferable option for your van hire in Portland.

To collect a van hire in Portland, you must present the following physical documents at the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on it, for the authorisation hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if visiting from abroad

If your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

All documents must be physical originals. Digital copies displayed on a phone are not accepted at the counter. Debit and prepaid cards are not accepted for the authorisation hold on your Portland van hire.

Portland, Maine is served by the Maine Turnpike, which utilises the E-ZPass electronic toll system. Cash toll booths have largely been phased out in Maine and the wider Northeast, so your van hire will need to use an electronic payment method on toll roads.

When you collect your van in Portland, the rental company will offer a toll programme you can enrol in at the counter:

• National Car Rental TollPass charges US$3.95 per usage day, capped at US$19.75 per hire period, plus the actual tolls incurred
• Enterprise TollPass charges US$4.95 per day, capped at US$34.65 per hire period, plus tolls incurred
• No service fee applies on days when no toll roads are used

If you drive your Portland van through an E-ZPass lane without enrolling in the rental company’s programme, the rental company will receive a notice and charge your credit card for the toll plus administrative fees. Toll charges often appear on your statement four to six weeks after the hire ends.

You may also opt out of the rental programme and use your own E-ZPass transponder if available, but inform the counter staff so the vehicle’s default device is deactivated to prevent duplicate charges.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Portland van hire.

Portland, Maine lies along the Maine Turnpike, an E-ZPass toll corridor, so toll costs are a key consideration for your journey. Here is how the cashback works:

• You pay tolls as usual during your hire, either via the rental company’s toll programme or your own transponder
• After returning your van, email [email protected] within 30 days
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing tolls paid
• The refund is the lesser of your actual toll costs or 5% of your booking total

Example: if your Portland van booking totals US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions after 30 days are not accepted.

To hire a van in Portland without a young driver surcharge, you must be at least 25 years old. Vans are among the vehicle classes most rental partners restrict to drivers aged 25 and over, alongside minivans, full-size SUVs, premium, and luxury categories.

Drivers aged 21 to 24 may face additional restrictions specific to van hires in Portland:

• Most partner brands will not rent a van or minivan to drivers under 25, regardless of surcharge payment
• If a van class is available to younger drivers at a specific Portland location, a daily young-driver surcharge will apply
• A major credit card in the main driver’s name is still required for the security deposit

Maine does not have the same age exception as New York or Michigan, where rental companies are legally required to rent to drivers aged 18 and over. In Portland, the standard industry minimum of 25 applies for van hires.

If you are between 21 and 24 and require a larger vehicle in Portland, check availability for compact or intermediate SUV classes, which are more commonly accessible to younger drivers.

When you collect your van in Portland, the rental company will place a temporary authorisation hold on your credit card. For vans in the United States, this hold is typically higher than for standard cars due to the vehicle class.

Typical security deposit ranges for vans in Portland and across the US are:

• Standard cars: approximately US$300 to US$400
• Larger vehicles such as vans or premium classes: holds can be higher, depending on the partner brand, location, and season

The hold is not a charge. It temporarily reduces your available credit and is released after you return the van, though your bank may take up to 15 working days to reflect the release.

Important requirements for your Portland van hire deposit:

• Must be a physical, major credit card with the driver’s name printed on it
• Must be in the main driver’s name
• Debit cards, prepaid cards, and virtual cards are not accepted
• Bring a backup credit card in case your primary card is declined

The exact hold amount is set by the rental company at the counter. Notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Yes, you can add an additional driver to your Portland van hire, either at no extra cost if your booking includes it or for a daily fee payable at the counter.

If your booking confirmation states "Additional driver free of charge," the first extra driver is included. If not, the daily fees by partner brand are:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

Requirements for adding a driver to your Portland van hire:

• The additional driver must be present at the counter at collection
• They must show a valid driving licence and sign the hire agreement
• They must meet the minimum age requirement (25 for van hires in most cases)
• For Avis, Budget, and Payless, additional drivers must be at least 25 years old
• If their licence uses a non-Latin alphabet, they also need an IDP

Only drivers listed on the hire agreement are covered by the van’s protections. Do not let anyone drive who is not named on the contract.

Most bookings through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Portland van hire, such as a breakdown on the Maine Turnpike or a medical emergency far from the city.

Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To access assistance 24/7, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when calling.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage on their Portland van hire.

This benefit does not cover damage to the van itself (covered by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Review your booking confirmation for the precise terms and coverage limits applicable to your reservation.

When hiring a van in Portland, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the van itself from a collision, theft, or vandalism. Key points:

• A deductible may apply unless your confirmation explicitly states zero deductible
• It does not cover damage caused to other vehicles or persons
• Tires, undercarriage, and roof are often excluded unless you add specific protection
• Only drivers named on the hire agreement are covered

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Portland van. In the US, not all states require rental companies to include minimum liability cover, so consider adding it if not already included in your confirmation.

Check your Hola Car Rentals booking confirmation before arriving at the Portland counter. If CDW/LDW and LIS/ALI/SLI are listed as included, you do not need to purchase them separately. Declining optional extras you did not book is your right, and the No Extra Charges© guarantee protects you from being billed for undisclosed items.

No, a specific van model is not guaranteed when you hire in Portland. Rental companies reserve a vehicle category or class, not a particular make or model.

For example, Enterprise in Portland recommends booking vans online in advance to check availability, as they offer a variety of vehicles at each branch, but they do not guarantee a specific model. You may receive a similar van within the same class that meets the same passenger or cargo capacity requirements.

To secure the van type you need for your Portland trip:

• Book as early as possible, especially for larger passenger vans or cargo vans, which have limited fleet availability
• Confirm the passenger capacity or cargo specifications in the vehicle class description before booking
• Note that minivans and 12- or 15-passenger vans are distinct categories, so select the correct class during your search
• If you arrive and the van class is unavailable, the rental company may offer a comparable substitute or an upgrade

Your booking confirmation will show the vehicle class reserved. If you receive a vehicle that does not match the class on your confirmation, raise the issue with the counter staff before signing the hire agreement.

Van hires in Portland follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.

Steps for your Portland van hire:

• At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent for the nearest petrol station to the return point so you can refuel before dropping off
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full on the way back
• Keep your final fuel receipt showing the date, time, and station address

If you return the Portland van with less than a full tank, the rental company may charge you for the fuel shortfall at their own refuelling rate, which is usually higher than the pump price, plus a refuelling service fee.

For after-hours returns at PDX or central Portland locations with a key drop box, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as proof.

Yes, one-way van hires from Portland to another city are possible with many partner brands, but a drop-off fee will usually apply and must be confirmed during the booking process.

How the drop-off fee works for your Portland van hire:

• The fee is route-specific and varies by rental company, destination city, season, and vehicle class
• Vans and larger vehicle classes often attract higher repositioning fees than standard cars
• During checkout, the drop-off fee will appear under the "To pay at destination" section if applicable to your route
• If no fee is shown, your specific Portland to destination route does not incur a one-way charge

Cross-border one-way hires, such as taking a Portland van into Canada, may be restricted or require prior authorisation from the rental partner. Always check your booking confirmation for territorial restrictions before crossing state or national borders.

If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase or a new fee may be added. Changes to the route mid-hire must be approved directly by the partner location. The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your original confirmation.