Van Hire
in Maine

Hola Car Rentals is the only premium partner of the top car hire brands operating in Maine, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maine.

No. With Hola Car Rentals, all costs and charges for your booking in Maine are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maine charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

In Maine, the minimum age to hire a van without additional surcharges is 25. Drivers aged 21 to 24 may hire smaller vehicle classes but will be subject to a daily young-hirer surcharge at the counter.

For 12-passenger and 15-passenger vans in Maine specifically, hirers must be 25 years of age or older. Hire partners will not permit under-25 drivers to take these larger van categories, regardless of surcharge payment.

Additionally, if a van in Maine is used to transport passengers for hire or profit, or is operated by a non-profit organisation, all drivers must hold a valid class B licence with a passenger transport endorsement. Vans also cannot be used to transport non-family members in Year 12 or younger.

If you are aged 21 to 24 and planning a trip to Maine, choose a compact or standard saloon class to avoid restrictions, and Budget for the young-hirer daily fee at collection.

At Portland International Jetport (PWM) in Maine, hire van counters for brands such as Avis, Budget, Hertz, and Enterprise are located across the street from the baggage reclaim area at 1001 Westbrook Street, Portland, ME 04102.

After collecting your luggage, exit the terminal and cross to the hire area directly opposite baggage reclaim. Some partners at PWM offer 24-hour service at the Westbrook Street location, while others operate on set hours, so confirm your brand's counter hours on your booking confirmation before you arrive.

When returning your van in Maine at PWM, you can use the fastbreak return service: record the mileage and fuel level on your hire agreement, drop it in the return box, and your closed agreement will be mailed to you within 48 hours. No counter visit is required for return.

Always carry your booking confirmation and required documents, including your physical driving licence and a major credit card in the main driver’s name, when heading to the van collection counter.

At Bangor International Airport (BGR) in Maine, hire van counters are located at 299 Godfrey Boulevard, Bangor, ME 04401, across from the terminal. Follow the airport loop signs for the hire car return and collection area as you drive through.

Brands available for van hires at BGR include Avis, Enterprise, Budget, and Hertz. Counter hours vary by brand:

• Avis: Monday through Sunday, 8:00 AM to 12:00 AM, with 24-hour van drop-off available via a key drop box
• Enterprise: Monday through Sunday, 8:00 AM to 11:59 PM

For after-hours van returns in Maine at BGR, park and lock the vehicle, then place your keys and completed hire contract in the drop box at the counter.

Bring your physical driving licence, passport or government ID, and a major credit card in the main driver’s name for the authorisation hold when you arrive at the van collection counter.

Maine uses the E-ZPass electronic toll system, operated by the Maine Turnpike Authority on the main toll highway running from Kittery to Augusta. Cash toll booths have largely been eliminated, so your hire van will need to use an electronic payment method.

When you hire a van in Maine, the vehicle comes equipped with an electronic toll device. At the counter you can choose between two options:

• Unlimited toll package: a fixed daily rate (typically US$11 to US$25 per day depending on the partner), covering all tolls during the hire period
• Pay-per-use: the hire company charges you the actual toll amount plus an administrative processing fee each time you drive through a toll lane

If you drive your van through an E-ZPass lane in Maine without enrolling in the hire company's toll programme, the hire company will receive a notice and charge your credit card for the transaction plus fees. Toll charges often appear on your statement four to six weeks after the hire ends.

Partners such as Enterprise charge US$4.95 per day (maximum US$34.65 per hire period) plus actual tolls, with no service charge on days when no toll roads are used.

Yes, you can get cashback on tolls paid during your van hire in Maine through the Hola Car Rentals Tolls Cashback benefit, which is included on all bookings.

Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your van hire booking totals US$600, the maximum cashback is US$30. If you paid US$18 in Maine Turnpike tolls, you receive US$18 back; if you paid US$50, you receive US$30 (the cap).

To claim your cashback after your Maine van hire, email [email protected] within 30 days of returning the vehicle. Include:

• Your Hola Car Rentals booking confirmation
• A copy of the hire agreement signed at collection
• A receipt or statement showing the toll charges paid (toll provider invoice, final hire invoice with itemised toll line, or transponder statement)

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect a hire van in Maine, you must present the following physical documents at the counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold (debit and prepaid cards are not accepted)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any hire counter in Maine.

If you are adding an additional driver to your Maine hire, that person must also be present at collection with their own valid driving licence and ID.

When collecting a hire van in Maine, the hire partner will place a temporary authorisation hold on your major credit card at the counter. This hold is not a charge but reduces your available credit until it is released after you return the van.

For standard vehicles in the United States, typical holds range from US$300 to US$400. For larger van categories, the hold may be higher depending on the hire brand, location, season, and vehicle class. Hola Car Rentals cannot determine the exact hold amount in advance, as final deposit rules are set by the hire desk.

To prepare for your Maine hire collection:

• Bring a physical major credit card with your name printed on it and sufficient available credit
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Notify your bank of your travel dates to prevent fraud blocks on the authorisation
• Bring a backup credit card in your name in case your primary card is declined

After returning the van in Maine, the hold is released by the hire company, but your bank controls when it reappears in your available credit, which can take up to 15 business days.

Van hires in Maine follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

At collection, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your van in Maine, refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the van with less than a full tank, the hire company may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee

For after-hours van returns at Bangor International Airport (BGR) in Maine, leave your fuel receipt in the drop envelope with your keys and completed contract. At Portland International Jetport (PWM), record the fuel level on the hire agreement before placing it in the return box.

Yes, most van hire bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

If you are visiting Maine from outside North America and hiring a van, the included travel assistance typically covers:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This is especially relevant for van hires in Maine given the state's rural stretches and remote areas along the coast and inland, where reaching medical facilities quickly may be challenging.

To use the assistance, contact Terrawind 24 hours a day, 7 days a week before incurring any expenses that require prior authorisation:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Always check your booking confirmation for the exact coverage terms and limits that apply to your Maine van hire.

Van hires in Maine are subject to state sales tax in addition to any airport concession fees and other local surcharges. The applicable sales tax rate depends on who is hiring the van:

• 10% sales tax applies when hiring a light truck or van (under 26,000 pounds GVW) from an entity primarily engaged in automobile hire
• 5.5% sales tax applies when hiring from other sources not primarily engaged in automobile hire

Airport locations such as Portland International Jetport (PWM) and Bangor International Airport (BGR) may also add airport concession recovery fees and customer facility charges on top of the base hire rate. These fees are typically listed in the booking details under the amount due at collection.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter. If your confirmation states that taxes and fees are included, you should not be billed separately for those items at the hire desk in Maine.

Review the full breakdown in your confirmation before arriving at the counter to avoid surprises.

Yes, you can add an additional driver to your van hire in Maine, either as part of your rate or for a fee paid at the counter.

Some booking rates include one additional driver at no extra cost. Check your booking confirmation for the line "Additional driver free of charge" to confirm whether this applies to your Maine hire. If it is not included, daily fees vary by partner:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

For 12-passenger and 15-passenger vans in Maine, all drivers must be at least 25 years old. For Avis, Budget, and Payless, additional drivers must generally be at least 25 at the time of collection.

The additional driver must be present at the hire desk in Maine with their own valid driving licence and ID. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the van without being listed on the agreement will not be covered by the hire protections.

Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage can protect you from financial liability for damage to your hire van in Maine, subject to the terms and excess shown on your booking confirmation.

CDW/LDW typically covers:

• Collision damage to the hire van
• Theft or vandalism of the van
• Repairs or the vehicle's value up to the policy limits, minus any applicable excess

CDW/LDW does not cover:

• Third-party liability, meaning injury or property damage you cause to others while driving the van in Maine (that requires separate LIS/SLI/ALI cover)
• Damage from prohibited use such as off-road driving, DUI, or unauthorised drivers
• Tires, undercarriage, roof, or keys unless explicitly included
• Incidents not reported promptly to the hire partner

Before collecting your van in Maine, confirm on the hire agreement whether CDW/LDW is active and note the excess amount. If an incident occurs, prioritise safety, contact local authorities if needed, and notify the hire partner immediately using the number on your confirmation. Collect photos, the time and location, and any police report number.

Yes, after-hours hire van returns are available at the main Maine airport locations, though the process differs by airport.

At Bangor International Airport (BGR) in Maine, after-hours hire van returns work as follows:

• Drive to the hire car return area located across from the terminal at 299 Godfrey Boulevard
• Park and lock the van
• Place your keys and completed hire contract in the drop box at the counter
• Avis offers 24-hour drop-off at this location

At Portland International Jetport (PWM) in Maine, you can use the fastbreak return service:

• Record the mileage and fuel level on your hire agreement
• Drop the agreement in the return box across the street from baggage reclaim
• Your closed agreement will be mailed to you within 48 hours
• No counter visit is required

For both locations, refuel your van before returning it to comply with the Full-to-Full fuel policy, and keep your fuel receipt. If you are unsure about the nearest fuel station to the return location, ask the counter agent at collection or check Google Maps before your return trip.