Van Rental
in Kelowna

Hola Car Rentals is a premium partner of the leading car rental companies in Kelowna, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match, even when renting a van:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique van rental experience with complete protection and peace of mind during your trip in Kelowna.

No. With Hola Car Rentals, all costs and charges for your van booking in Kelowna are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a van or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Kelowna charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up a van rental in Kelowna, you must bring the following physical documents to the counter:

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the van rental counter in Kelowna.

Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to rent a van in Kelowna.

At pick-up, the rental partner will place a temporary security hold on your card. For van rentals in Kelowna and across Canada, this hold is typically in the range of CAUS$ 300 to CAUS$ 500, though some locations may authorize up to CAUS$ 750 depending on the vehicle class and rental company. The hold is not a charge; it reduces your available credit until your bank releases it after the van is returned, which can take up to 15 business days.

• Debit cards and prepaid cards are not accepted for the deposit
• Virtual or digital-only card numbers are not accepted; you must present the physical card
• The card must be in the main driver's name, not a third party's name

It is a good idea to bring a backup credit card in your own name in case your primary card is declined, and to notify your bank of your travel plans to prevent fraud blocks on the authorization.

Almost all roads in and around Kelowna are toll-free. British Columbia does not operate a general toll road network, so your van rental in Kelowna will not encounter any toll charges on typical routes through the Okanagan region.

The only tolled crossing in British Columbia is the Port Mann Bridge near Vancouver. If your van rental itinerary takes you west toward Vancouver and you cross the Port Mann Bridge, tolls apply. That bridge uses a fully cashless, plate-based system with no cash lanes. The rental company's license plate is captured electronically, and any toll charges are billed to the rental company, which then passes them on to you along with an administrative processing fee.

Some rental partners offer an optional toll convenience program (such as Enterprise's TollPass or Hertz's PlatePass) for a daily fee, typically US$3.95 to US$4.95 per day, capped per rental period. If you do not enroll, you will still be billed for any tolls incurred, plus administrative fees, after the rental ends.

There are no congestion charges or emissions zone fees anywhere in British Columbia.

Yes, Tolls Cashback is included with every van rental booked through Hola Car Rentals, including rentals in Kelowna.

While most roads around Kelowna are toll-free, if your van rental takes you toward Vancouver and you cross the Port Mann Bridge (the only tolled crossing in British Columbia), you can claim back up to 5% of your total booking value for tolls paid during the rental period.

To claim your cashback, email [email protected] within 30 days of returning the van. Include:

• Your Hola Car Rentals reservation confirmation
• A copy of the rental agreement signed at pick-up
• A receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for the booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. The cashback covers the lesser of the actual tolls paid or 5% of your booking total.

Van rentals in Kelowna follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.

• At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent about the nearest gas stations to the return location

At return, refuel within approximately 15 km of the drop-off point so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the van with less fuel than recorded at pick-up, the rental partner may charge you for the shortfall at their own refueling rate, which is typically higher than the pump price, plus a service fee. Returning the van full is always the most cost-effective option.

Make sure to use the correct fuel type for the van. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

When you pick up your van rental in Kelowna, the rental partner will place a temporary authorization hold on your major credit card. This is not a charge; it is a hold that reduces your available credit for the duration of the rental.

For van rentals in Canada, typical hold amounts range from CAUS$ 300 to CAUS$ 500. Some Kelowna locations or larger van classes may authorize up to CAUS$ 750 or more. The exact amount is set by the rental company at the counter and may vary by brand, vehicle class, and season.

• Only a major credit card in the main driver's name with the driver's name printed on the card is accepted
• Debit cards and prepaid cards are not accepted for the hold
• Virtual or digital card numbers are not accepted; bring the physical card

After you return the van, the hold is released. Your bank or card issuer controls how quickly the credit becomes available again, and it can take up to 15 business days. Notify your bank of your travel plans before arriving in Kelowna to prevent the authorization from being flagged as suspicious.

Yes, you can add an additional driver to your van rental in Kelowna, either as an included benefit or for a fee paid at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, fees apply per rental day:

• Avis, Budget, and Payless: approximately US$13 per day, capped at US$65
• Hertz, Thrifty, and Dollar: approximately US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: approximately US$15 per day

The additional driver must be present at the Kelowna pick-up counter with a valid driver's license and must sign the rental agreement. Only drivers listed on the agreement are covered by the van's protections such as CDW/LDW. If someone drives the van who is not named on the contract, coverage may be void.

Age rules apply: additional drivers must meet the minimum age requirements for the rental location in Kelowna, and a young-driver surcharge may apply if they are under 25.

Yes, most van rental bookings include travel assistance coverage through Terrawind Global Protection, which can be valuable if an emergency occurs during your Kelowna rental.

This benefit is designed for visitors traveling internationally and covers situations such as:

• Medical emergencies for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your van rental in Kelowna, contact the provider 24 hours a day, 7 days a week. You can reach them by phone at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to Canadian or US residents. It is available only to travelers visiting from outside North America. It also does not cover damage to the rental van itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).

When renting a van in Kelowna, there are two main types of protection to understand before you sign the rental agreement.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the van itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van. In Canada, provincial law requires every vehicle to carry a minimum level of third-party liability, so this statutory coverage is included by default when you rent in Kelowna. You can purchase higher supplemental limits if you want additional protection.

• CDW/LDW covers the rental van; LIS/ALI/SLI covers others
• Neither covers your personal belongings (that requires Personal Effects Coverage)
• Neither covers your own injuries (that requires Personal Accident Insurance)

Review your booking confirmation to confirm which protections are included in your Kelowna van rental rate before arriving at the counter.

Yes, one-way van rentals are possible in Kelowna, but a drop-off fee may apply depending on your return location.

The drop-off fee is set by the rental partner and varies based on the route, distance, season, and vehicle class. Larger vehicles like vans may carry higher repositioning fees than standard cars. The fee is not mileage, fuel, or a tax on its own, though it is typically taxed locally.

• Returning the van to another location within the same city or region may carry no drop-off fee
• Returning to a different city or province will usually trigger a one-way fee
• Cross-border one-ways (for example, from Kelowna to a US city) may be restricted or carry high fees depending on the partner

During the booking process, any applicable drop-off fee for your Kelowna van rental will appear under the "To pay at destination" section on the rate details page. Review this before confirming your reservation. If no fee is shown, none applies to your route. The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.

To locate your van rental counter at Kelowna International Airport (YLW), check your booking confirmation for the operating brand name (for example, Avis, Hertz, Enterprise, Alamo, or National) and match it to the signage inside the terminal.

Once you have confirmed the brand on your reservation, follow the car rental signs within the airport. If your brand operates from an off-terminal location, a shuttle or courtesy bus will be available at a marked stop outside the arrivals area.

• Confirm the exact counter location and hours in your booking confirmation before you travel
• If you arrive after hours, review your confirmation for after-hours pick-up instructions specific to your Kelowna van rental
• If you cannot find the counter, use the airport information desk or courtesy phones near the arrivals area

Note: specific terminal maps and walking directions for Kelowna Airport are not available in this guide. Contact your rental partner directly or check the airport's official website for the most current counter locations before your arrival.

It depends on your driver's license. Visitors can generally rent a van in Kelowna using a valid foreign driver's license, but an International Driving Permit (IDP) is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script.

For all other non-English licenses, an IDP is strongly recommended even if not strictly required, as some rental partners at the Kelowna counter may request one.

• The IDP is a translation booklet only; it is not a standalone license and must be carried alongside your original driver's license at all times
• Obtain your IDP in your home country before traveling to Kelowna; it cannot be issued abroad
• All documents presented at the van rental counter must be physical originals; digital copies are not accepted

If you hold a US or Canadian driver's license, no IDP is needed to rent a van in Kelowna. Always check your booking confirmation and the rental partner's specific requirements, as desk rules can vary by brand.

If you return your van rental in Kelowna after the agreed drop-off time, the rental partner may charge you for extra hours or an additional day, plus a late fee depending on the company's policy.

Most rental partners allow a grace period of approximately 30 minutes after the scheduled return time, but this is not guaranteed at every Kelowna location. Exceeding the grace period can trigger charges for additional time at the daily or hourly rate set in your rental agreement.

• Plan your return time carefully, especially if you need to refuel the van before drop-off
• If you know you will be late, contact the rental partner as early as possible using the number on your rental agreement
• For after-hours returns in Kelowna, follow the key-drop instructions provided by the rental company and keep a photo of the van's condition and fuel gauge

If you need to formally extend your van rental in Kelowna beyond the original return date, contact the rental partner directly during the rental period to request an extension. Availability and pricing for the extension are not guaranteed and will be set by the partner at that time.