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Frequently Asked Questions
What does my SUV rental in Utah through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Utah, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Utah.
Will I face unexpected charges when I rent an SUV in Utah through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Utah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Utah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Do I need AWD or 4WD on my Utah SUV rental for winter driving?
Yes, AWD or 4WD is strongly recommended for a Utah SUV rental if you plan to drive in mountain areas or canyons during winter months.
Utah enforces a traction law (Rule R920-6) on certain roads, including the Cottonwood Canyons, when flashing beacons are active during snow storms. Under this law:
- AWD or 4WD SUV rentals require only M+S (mud and snow) tires on all wheels, or 3PMSF-rated snow tires
- 2WD vehicles must have 3PMSF snow tires or traction devices on drive wheels, which is a stricter requirement
- Driving through an active traction law zone without compliant tires can result in fines and being turned back
When booking your Utah SUV rental, confirm with the counter agent whether the specific vehicle is equipped with M+S or 3PMSF tires before driving into canyon areas. Some premium SUV providers in Utah include snow-rated tires as standard on 4WD models. If you are unsure whether your SUV meets the traction law requirements, ask at the counter before heading into the mountains.
How do toll roads work for a SUV rental in Utah?
Utah's toll system for SUV rentals is limited to the I-15 Express Lanes, a cashless managed lane network spanning approximately 62 miles from Spanish Fork (near US 6) to Layton Parkway, passing through Salt Lake City.
Key facts about tolls on your Utah SUV rental:
- Regular I-15 lanes are free; only the Express Lanes are tolled
- Tolls are dynamic and range from US$0.25 to US$1.00 per use for solo drivers, depending on traffic
- Carpools with 2 or more occupants receive a 100% exemption if the transponder is switched to HOV mode
- All SUV rental vehicles come equipped with an electronic toll device
At the counter, you can enroll in a toll program or pay per use. Typical costs for Utah SUV rentals include:
- National: US$3.95 per day (capped at US$19.75 per rental period) plus actual tolls
- Budget e-Toll Unlimited: US$10.99 to US$25.99 per day (capped weekly at US$54.95 to US$129.95)
- Enterprise, Dollar, and Thrifty via PlatePass: approximately US$3.95 per day (capped US$19.75) plus actual tolls
If you drive the Express Lanes without enrolling, you will be charged tolls at the highest applicable rate plus rental company administrative fees, and potentially citations with fines up to US$175. Charges typically appear on your card 4 to 6 weeks after your rental ends.
If you have a personal Express Pass or E-ZPass transponder, it is compatible with Utah's system and can be used without paying the rental company's daily program fee.
What documents do I need to pick up a SUV rental in Utah?
To pick up a SUV rental in Utah, you must present all required documents in physical form at the counter. Digital copies are not accepted.
- A valid, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Your booking confirmation or printed voucher
- A passport (for visitors traveling from outside the United States)
- Round-trip flight tickets or travel itinerary showing your return date (required at airport locations)
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license.
Debit cards and prepaid cards are not accepted for the security deposit on a Utah SUV rental. Even if you prepaid your booking, a physical major credit card is still required at the counter. The typical deposit hold for a SUV rental in the United States is approximately US$300 to US$400, though premium SUV classes may carry a higher hold.
Can I get tolls cashback on my Utah SUV rental?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your Utah SUV rental.
Utah's only toll road is the I-15 Express Lanes, where solo drivers pay between US$0.25 and US$1.00 per use. If you use these lanes during your Utah SUV rental, you can claim that cost back after your trip.
How to claim your Tolls Cashback after your Utah SUV rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Utah SUV rental booking totals US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not eligible.
Where do I pick up my SUV rental at Salt Lake City Airport in Utah?
Salt Lake City International Airport (SLC) is the main SUV rental hub for Utah, with all major rental brands operating on-site.
After landing, follow the car rental signs inside the terminal toward the Rental Car Center. Counter operating hours vary by brand at the Utah airport:
- Avis: 5 a.m. to 2 a.m.
- Budget: 24 hours
- Alamo: 7 a.m. to midnight
- Most other agencies: 7:00 a.m. to 10:30 p.m. daily
At the counter, present your driver's license, credit card, passport (if traveling internationally), and your booking confirmation. If your license uses a non-Latin alphabet, bring your International Driving Permit as well.
Most rental companies honor a grace period of approximately 30 to 59 minutes from your scheduled pickup time before additional charges apply. If your flight is delayed by less than 24 hours, your Utah SUV rental reservation will generally be held. For delays exceeding 24 hours, contact support as soon as possible, as changes are not guaranteed.
Is there a young driver surcharge for renting a SUV in Utah under 25?
Yes, drivers under 25 years old are subject to a daily young-renter surcharge when renting a SUV in Utah, and most SUV classes are restricted to drivers aged 25 and older.
In Utah, the standard minimum age to rent without a surcharge is 25. Drivers aged 21 to 24 can rent but will pay an additional daily fee. Typical surcharge amounts by brand for a Utah SUV rental include:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Vehicle class restrictions also apply. For a Utah SUV rental, drivers under 25 are generally limited to compact or intermediate SUV categories. Full-size, premium, and luxury SUV classes typically require the driver to be at least 25.
One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean booking through Hola Car Rentals with Avis or Budget: the underage fee may be waived for eligible compact and medium SUV categories when the waiver is explicitly shown on the booking confirmation.
What insurance coverage do I need for a SUV rental in Utah?
For a SUV rental in Utah, two types of coverage are worth considering: Collision Damage Waiver (CDW/LDW) and Third-Party Liability (LIS/ALI/SLI).
CDW/LDW reduces your financial liability for damage to the SUV itself in the event of a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Utah SUV rental. Not all U.S. states require rental companies to include minimum liability coverage, so confirming this for your Utah SUV rental is important. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.
Common exclusions to be aware of for your Utah SUV rental:
- Off-road use voids CDW/LDW, which is relevant given Utah's terrain
- Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
- Only drivers named on the rental agreement are covered
Review your booking confirmation carefully to confirm which protections are included before picking up your SUV in Utah.
Can I add an additional driver to my SUV rental in Utah?
Yes, you can add an additional driver to your SUV rental in Utah, either at no cost if your rate includes it or for a daily fee paid at the counter.
The additional driver must be physically present at the Utah rental counter at pickup with a valid driver's license. If their license uses a non-Latin alphabet, they must also bring an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement.
If your Utah SUV rental rate does not include a free additional driver, typical daily fees are:
- Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup. Anyone who drives your Utah SUV rental without being listed on the agreement is not covered by CDW/LDW or liability protections, so always add every driver before leaving the counter.
Does travel assistance cover a breakdown in a remote Utah SUV rental area?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in the event of a breakdown or emergency during your Utah SUV rental, including in remote mountain or canyon areas.
This benefit is particularly relevant for Utah SUV rentals given the state's mountainous terrain, canyon roads, and winter conditions where incidents can occur far from urban centers.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To activate assistance during your Utah SUV rental, contact Terrawind 24 hours a day, 7 days a week. Follow the coordinator's instructions and keep all receipts and incident reports.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. It also does not cover damage to the SUV itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).
What is the fuel policy for a SUV rental in Utah?
The standard fuel policy for a SUV rental in Utah is Full-to-Full. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow for your Utah SUV rental:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return your Utah SUV rental with less than a full tank, you may be charged for the fuel shortfall at the rental company's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
Some counter locations may offer a Prepaid Fuel option (Full-to-Empty), where you pay for a full tank upfront and return the SUV at any fuel level. Any unused fuel is generally non-refundable under that option. Hola Car Rentals uses Full-to-Full as the default policy.
Can I pick up my Utah SUV rental earlier than the scheduled time?
Yes, early pickup for your Utah SUV rental is sometimes possible, but it depends on vehicle availability and the rental company's policy at the time of your arrival.
Key points to know before requesting an early pickup for your Utah SUV rental:
- Call the rental counter in advance to check whether early pickup is available without additional charges
- Picking up earlier than scheduled may reprice your rental if it changes the total rental duration
- Most rental companies at Salt Lake City Airport honor a grace period of approximately 30 to 59 minutes around your scheduled pickup time before charges are recalculated
If your flight arrives early and you head straight to the Utah rental counter, the agent will confirm whether your SUV is ready and whether any repricing applies. It is always best to clarify any potential extra costs before agreeing to an early pickup rather than discovering them on your final receipt.
Can I do a one-way SUV rental in Utah and drop off in another state?
Yes, one-way SUV rentals in Utah that allow drop-off in another state are available through several rental brands, though a drop-off fee typically applies and availability depends on the specific route.
When booking a one-way Utah SUV rental, the drop-off fee will be shown on the rate details page under the section labeled as amounts due at the destination. This fee is not included in the prepaid rate and must be paid at the counter. It is route-specific and varies by rental company, vehicle class, distance, and season.
Important considerations for a one-way Utah SUV rental:
- Larger SUV classes may carry higher repositioning fees than compact categories
- Cross-border one-way rentals (for example, Utah to Canada) are often restricted or require prior authorization from the rental company
- Confirm with the counter agent that driving across state lines is permitted under your rental agreement, as some restrictions may apply
- Changing your drop-off location after booking will reprice the rental and may increase the drop-off fee
If no drop-off fee appears during your booking search, it means no fee applies to that specific route.
Is my foreign driver's license valid for a SUV rental in Utah?
Yes, a foreign driver's license is generally valid for a SUV rental in Utah, provided it meets certain conditions.
Licenses accepted for a Utah SUV rental include those issued by Canadian provinces, countries that participated in the 1949 Geneva Convention on Road Traffic, countries with a reciprocal agreement with the United States, and most other countries where the license can be verified as valid.
The most important requirement to be aware of for your Utah SUV rental is the alphabet rule: if your driver's license is printed in a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation booklet only and is not valid without the original license.
Additional documents to bring to the Utah rental counter:
- Your original physical driver's license (digital copies are not accepted)
- Your passport
- Round-trip flight tickets or travel itinerary showing your return date
- A major credit card with your name printed on the card for the security deposit
Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
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