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Frequently Asked Questions
What does my SUV hire in Utah through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Utah, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Utah.
Will I face unexpected charges when I hire an SUV in Utah through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Utah are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Utah charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Do I need AWD or 4WD on my Utah SUV hire for winter driving?
Yes, AWD or 4WD is strongly recommended for a Utah SUV hire if you plan to drive in mountain areas or canyons during winter months.
Utah enforces a traction law (Rule R920-6) on certain roads, including the Cottonwood Canyons, when flashing beacons are active during snow storms. Under this law:
- AWD or 4WD SUV hires require only M+S (mud and snow) tyres on all wheels, or 3PMSF-rated snow tyres
- 2WD vehicles must have 3PMSF snow tyres or traction devices on drive wheels, which is a stricter requirement
- Driving through an active traction law zone without compliant tyres can result in fines and being turned back
When booking your Utah SUV hire, confirm with the counter agent whether the specific vehicle is equipped with M+S or 3PMSF tyres before driving into canyon areas. Some premium SUV providers in Utah include snow-rated tyres as standard on 4WD models. If you are unsure whether your SUV meets the traction law requirements, ask at the counter before heading into the mountains.
How do toll roads work for a SUV hire in Utah?
Utah's toll system for SUV hires is limited to the I-15 Express Lanes, a cashless managed lane network spanning approximately 62 miles from Spanish Fork (near US 6) to Layton Parkway, passing through Salt Lake City.
Key facts about tolls on your Utah SUV hire:
- Regular I-15 lanes are free; only the Express Lanes are tolled
- Tolls are dynamic and range from US$0.25 to US$1.00 per use for solo drivers, depending on traffic
- Carpools with 2 or more occupants receive a 100% exemption if the transponder is switched to HOV mode
- All SUV hire vehicles come equipped with an electronic toll device
At the counter, you can enrol in a toll programme or pay per use. Typical costs for Utah SUV hires include:
- National: US$3.95 per day (capped at US$19.75 per hire period) plus actual tolls
- Budget e-Toll Unlimited: US$10.99 to US$25.99 per day (capped weekly at US$54.95 to US$129.95)
- Enterprise, Dollar, and Thrifty via PlatePass: approximately US$3.95 per day (capped US$19.75) plus actual tolls
If you drive the Express Lanes without enrolling, you will be charged tolls at the highest applicable rate plus rental company administrative fees, and potentially citations with fines up to US$175. Charges typically appear on your card 4 to 6 weeks after your hire ends.
If you have a personal Express Pass or E-ZPass transponder, it is compatible with Utah's system and can be used without paying the rental company's daily programme fee.
What documents do I need to pick up a SUV hire in Utah?
To pick up a SUV hire in Utah, you must present all required documents in physical form at the counter. Digital copies are not accepted.
- A valid, unexpired driver's licence in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the authorisation hold
- Your booking confirmation or printed voucher
- A passport (for visitors travelling from outside the United States)
- Round-trip flight tickets or travel itinerary showing your return date (required at airport locations)
If your driver's licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.
Debit cards and prepaid cards are not accepted for the authorisation hold on a Utah SUV hire. Even if you prepaid your booking, a physical major credit card is still required at the counter. The typical deposit hold for a SUV hire in the United States is approximately US$300 to US$400, though premium SUV classes may carry a higher hold.
Can I get tolls cashback on my Utah SUV hire?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your Utah SUV hire.
Utah's only toll road is the I-15 Express Lanes, where solo drivers pay between US$0.25 and US$1.00 per use. If you use these lanes during your Utah SUV hire, you can claim that cost back after your trip.
How to claim your Tolls Cashback after your Utah SUV hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Utah SUV hire booking totals US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not eligible.
Where do I pick up my SUV hire at Salt Lake City Airport in Utah?
Salt Lake City International Airport (SLC) is the main SUV hire hub for Utah, with all major hire brands operating on-site.
After landing, follow the car hire signs inside the terminal toward the Rental Car Centre. Counter operating hours vary by brand at the Utah airport:
- Avis: 5 a.m. to 2 a.m.
- Budget: 24 hours
- Alamo: 7 a.m. to midnight
- Most other agencies: 7:00 a.m. to 10:30 p.m. daily
At the counter, present your driver's licence, credit card, passport (if travelling internationally), and your booking confirmation. If your licence uses a non-Latin alphabet, bring your International Driving Permit as well.
Most hire companies honour a grace period of approximately 30 to 59 minutes from your scheduled pickup time before additional charges apply. If your flight is delayed by less than 24 hours, your Utah SUV hire reservation will generally be held. For delays exceeding 24 hours, contact support as soon as possible, as changes are not guaranteed.
Is there a young driver surcharge for renting a SUV in Utah under 25?
Yes, drivers under 25 years old are subject to a daily young-renter surcharge when renting a SUV in Utah, and most SUV classes are restricted to drivers aged 25 and older.
In Utah, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee. Typical surcharge amounts by brand for a Utah SUV hire include:
- Avis and Budget: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Vehicle class restrictions also apply. For a Utah SUV hire, drivers under 25 are generally limited to compact or intermediate SUV categories. Full-size, premium, and luxury SUV classes typically require the driver to be at least 25.
One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean booking through Hola Car Rentals with Avis or Budget: the underage fee may be waived for eligible compact and medium SUV categories when the waiver is explicitly shown on the booking confirmation.
What insurance coverage do I need for a SUV hire in Utah?
For a SUV hire in Utah, two types of coverages are worth considering: Collision Damage Waiver (CDW/LDW) and Third-Party Liability (LIS/ALI/SLI).
CDW/LDW reduces your financial liability for damage to the SUV itself in the event of a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Utah SUV hire. Not all U.S. states require hire companies to include minimum liability cover, so confirming this for your Utah SUV hire is important. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.
Common exclusions to be aware of for your Utah SUV hire:
- Off-road use voids CDW/LDW, which is relevant given Utah's terrain
- Tires, undercarriage, and roof damage are often excluded unless a specific add-on is purchased
- Only drivers named on the hire agreement are covered
Review your booking confirmation carefully to confirm which protections are included before picking up your Utah SUV.
Can I add an additional driver to my SUV hire in Utah?
Yes, you can add an additional driver to your Utah SUV hire, either at no cost if your rate includes it or for a daily fee paid at the counter.
The additional driver must be physically present at the Utah hire counter at pickup with a valid driver's licence. If their licence uses a non-Latin alphabet, they must also bring an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement.
If your Utah SUV hire rate does not include a free additional driver, typical daily fees are:
- Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup. Anyone who drives your Utah SUV hire without being listed on the agreement is not covered by CDW/LDW or liability protections, so always add every driver before leaving the counter.
Does travel assistance cover a breakdown in a remote Utah SUV hire area?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in the event of a breakdown or emergency during your Utah SUV hire, including in remote mountain or canyon areas.
This benefit is particularly relevant for Utah SUV hires given the state's mountainous terrain, canyon roads, and winter conditions where incidents can occur far from urban centres.
Coverage typically includes:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To activate assistance during your Utah SUV hire, contact Terrawind 24 hours a day, 7 days a week. Follow the coordinator's instructions and keep all receipts and incident reports.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. It also does not cover damage to the SUV itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).
What is the fuel policy for a SUV hire in Utah?
The standard fuel policy for a SUV hire in Utah is Full-to-Full. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow for your Utah SUV hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return your Utah SUV hire with less than a full tank, you may be charged for the fuel shortfall at the hire company's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.
Some counter locations may offer a Prepaid Fuel option (Full-to-Empty), where you pay for a full tank upfront and return the SUV at any fuel level. Any unused fuel is generally non-refundable under that option. Hola Car Rentals uses Full-to-Full as the default policy.
Can I pick up my Utah SUV hire earlier than the scheduled time?
Yes, early pickup for your Utah SUV hire is sometimes possible, but it depends on vehicle availability and the hire company's policy at the time of your arrival.
Key points to know before requesting an early pickup for your Utah SUV hire:
- Call the hire counter in advance to check whether early pickup is available without additional charges
- Picking up earlier than scheduled may reprice your hire if it changes the total hire duration
- Most hire companies at Salt Lake City Airport honour a grace period of approximately 30 to 59 minutes around your scheduled pickup time before charges are recalculated
If your flight arrives early and you head straight to the Utah hire counter, the agent will confirm whether your SUV is ready and whether any re-pricing applies. It is always best to clarify any potential extra costs before agreeing to an early pickup rather than discovering them on your final receipt.
Can I do a one-way SUV hire in Utah and drop off in another state?
Yes, one-way SUV hires in Utah that allow drop-off in another state are available through several hire brands, though a drop-off fee typically applies and availability depends on the specific route.
When booking a one-way Utah SUV hire, the drop-off fee will be shown on the rate details page under the section labelled as amounts due at the destination. This fee is not included in the prepaid rate and must be paid at the counter. It is route-specific and varies by hire company, vehicle class, distance, and season.
Important considerations for a one-way Utah SUV hire:
- Larger SUV classes may carry higher repositioning fees than compact categories
- Cross-border one-way hires (for example, Utah to Canada) are often restricted or require prior authorisation from the hire company
- Confirm with the counter agent that driving across state lines is permitted under your hire agreement, as some restrictions may apply
- Changing your drop-off location after booking will reprice the hire and may increase the drop-off fee
If no drop-off fee appears during your booking search, it means no fee applies to that specific route.
Is my foreign driver's licence valid for a SUV hire in Utah?
Yes, a foreign driver's licence is generally valid for a Utah SUV hire, provided it meets certain conditions.
Licences accepted for a Utah SUV hire include those issued by Canadian provinces, countries that participated in the 1949 Geneva Convention on Road Traffic, countries with a reciprocal agreement with the United States, and most other countries where the licence can be verified as valid.
The most important requirement to be aware of for your Utah SUV hire is the alphabet rule: if your driver's licence is printed in a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation booklet only and is not valid without the original licence.
Additional documents to bring to the Utah hire counter:
- Your original physical driver's licence (digital copies are not accepted)
- Your passport
- Round-trip flight tickets or travel itinerary showing your return date
- A major credit card with your name printed on the card for the security deposit
Obtain your IDP in your home country before travelling, as it cannot be issued abroad.
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