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Frequently Asked Questions
What does my SUV rental in Gander through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Gander, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match, even when renting an SUV:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique SUV rental experience with complete protection and peace of mind during your trip in Gander.
Will I face unexpected charges when I rent an SUV in Gander through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Gander are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Gander charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV rental at Gander International Airport?
Your SUV rental counter at Gander International Airport (YQX) is located inside the main terminal at 1000 James Blvd, Gander, NL, A1V 1W7. No shuttle is required. After collecting your baggage, proceed directly to the rental counter in the baggage claim area, where brands such as Enterprise, Budget, Avis, and National operate. The vehicles are within walking distance of the counter, so you can expect to be on the road within roughly 15 to 30 minutes of landing under normal conditions.
If you booked a downtown Gander SUV rental instead, Budget operates at 15 Roe Ave and Hertz at 460 James Blvd. Those locations require you to arrange your own transport from the airport, as they are not inside the terminal.
Counter hours at the airport vary by brand. As a general guide, Avis at YQX is open Monday to Friday 8:00 AM to 5:00 PM and Saturday to Sunday 12:00 PM to 5:00 PM, with a 24-hour key drop box available for after-hours returns. Budget at YQX is typically open Monday to Friday 9:00 AM to 5:00 PM and Saturday to Sunday 12:00 PM to 5:00 PM. Always confirm hours on your booking confirmation before you travel.
Are there toll roads I need to worry about when driving an SUV in Gander?
No, there are no toll roads anywhere in Newfoundland and Labrador, including in and around Gander. Driving your SUV rental on routes such as the Trans-Canada Highway through Gander costs nothing in tolls. There are no toll booths, no electronic transponders, no cashless toll systems, and no congestion or emissions zone charges in the province.
Because no tolls apply locally, you do not need to enroll in any rental company toll program (such as Budget e-Toll or Avis E-Toll) for driving in or around Gander. Those programs are designed for regions where tolls exist and are simply not relevant here.
If your trip takes you beyond Newfoundland and Labrador to other parts of Canada where tolls do apply, standard toll billing rules for your SUV rental would then come into effect. In that case, your rental vehicle may include an electronic toll device, and you would have the option at the counter to purchase an unlimited toll package or pay per use plus administrative fees.
What documents do I need to pick up my SUV rental in Gander?
To collect your SUV rental in Gander, bring the following physical documents to the counter:
- Your original, unexpired driver's license with a photo. Digital licenses are not accepted.
- A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold.
- A valid passport or government-issued photo ID (recommended for international visitors).
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from outside Canada.
If your driver's license is not in English or French and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is required alongside your original license. For licenses in other languages that do use Latin letters, an IDP is recommended but not strictly mandatory. The IDP is a translation only and cannot be used without your original license.
All documents must be physical originals. Name mismatches between your license, passport, and credit card are a common reason for problems at the Gander SUV rental counter, so make sure all names match before you travel.
Does Hola Car Rentals offer toll cashback for SUV rentals in Gander?
Yes, Tolls Cashback is included with every SUV rental booked through Hola Car Rentals, and it applies even in Gander where there are no local tolls. If your Gander SUV rental takes you to other parts of Canada where toll roads exist, you can claim back up to 5% of your total booking value for tolls you paid during the rental period.
To claim your cashback after returning your SUV in Gander or elsewhere:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
- Include your full name, travel dates, and the last 4 digits of the card used for the booking.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received more than 30 days after vehicle return are not accepted. Note that Tolls Cashback covers toll charges only, not fines, parking tickets, or administrative fees.
Is a credit card required to rent an SUV in Gander?
Yes, a major credit card in the main driver's name is required to rent an SUV in Gander. The card must be a physical card with the driver's name printed on it. Debit cards, prepaid cards, virtual cards, and digital wallets are not accepted for the security deposit hold.
At the Gander SUV rental counter, the partner brand will place a temporary authorization hold on your card. For Canada, typical holds range from CAUS$ 300 to CAUS$ 500, though some locations may require up to CAUS$ 750 for larger vehicles such as SUVs. This hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.
A few important tips to avoid problems at the Gander counter:
- Make sure your card has enough available credit to cover both the hold and any expected charges.
- Notify your bank of your travel plans to prevent fraud blocks on an in-person authorization in Canada.
- Bring a backup credit card in your own name in case your primary card is declined.
Even if you prepaid your SUV rental online, you must still present a physical credit card at the Gander pickup counter for the deposit hold.
Do I need an International Driving Permit to rent an SUV in Gander?
An International Driving Permit (IDP) is recommended but not strictly required for most visitors renting an SUV in Gander, as long as your home country driver's license is valid, unexpired, and includes a photo.
However, an IDP is required if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original license and the IDP together at the Gander SUV rental counter. The IDP is a translation document only and cannot be used as a standalone license.
A few additional points to keep in mind:
- You cannot rent solely with an IDP. Your original license must always be presented alongside it.
- Some Gander rental brands may also ask for a passport as supplementary ID, particularly for visitors from outside Canada.
- Obtain your IDP in your home country before traveling. It cannot be issued abroad.
- All documents presented at the counter must be physical originals. Digital copies are not accepted.
If you are unsure whether your license qualifies, check your booking confirmation for any specific requirements noted by the partner brand operating your Gander SUV rental.
Can I add an additional driver to my SUV rental in Gander?
Yes, you can add an additional driver to your SUV rental in Gander, either as part of your rate or for a fee paid at the counter. Check your booking confirmation first: if it states "Additional driver free of charge," the first extra driver is already included at no cost.
If an additional driver is not included in your Gander SUV rental rate, the daily fees by brand are approximately:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes).
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes).
- Alamo, National, and Enterprise: US$15 per day (plus taxes).
The additional driver must be present at the Gander counter at pickup with their own valid driver's license and any required IDP. Both the main driver and the additional driver must sign the rental agreement. Anyone who drives the SUV but is not listed on the agreement will not be covered by the rental protections, including CDW/LDW.
For Avis, Budget, and Payless, the additional driver must be at least 25 years old at the time of pickup in Gander.
What travel assistance is included with my SUV rental in Gander?
Most SUV rental bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection. This can be especially useful in Gander and across Newfoundland and Labrador, where distances between towns can be significant and medical facilities may be further away than in larger urban centers.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001 or by email at [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of Canada and the United States do not qualify for this coverage. Always review your specific booking confirmation for the exact terms, limits, and exclusions that apply to your Gander SUV rental.
What fuel policy applies to SUV rentals in Gander?
SUV rentals in Gander follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
Here is what to do at each stage of your Gander SUV rental:
- At pickup: check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
- During the rental: use the correct fuel type as shown in the vehicle. Keep any fuel receipts in case of a dispute.
- Before return: refuel within approximately 15 km of the return location in Gander so the gauge does not drop before you arrive. Keep the final receipt showing the date, time, and station address.
If you return the SUV in Gander with less than a full tank, the partner brand may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee.
Some counter locations may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.
Can I pick up my SUV rental in Gander and return it in a different city?
Yes, one-way SUV rentals from Gander to a different city are possible with many partner brands, but a drop-off fee may apply depending on the route, the rental company, and the vehicle class.
When searching for your Gander SUV rental, select a different return location during checkout. If a drop-off fee applies to your route, it will appear on the rate details page under the "To pay at destination" section before you confirm the booking. This fee is paid at the counter and cannot be prepaid.
A few things to keep in mind for one-way SUV rentals from Gander:
- Routes between cities in the same region may carry a drop-off fee that varies by distance and vehicle class.
- Cross-border one-ways (for example, from Gander to a US city) may be restricted or carry significantly higher fees. Confirm with the partner brand before booking.
- Changing your return location after booking may reprice the rental and recalculate the drop-off fee.
- If the counter charges a drop-off fee that was not shown on your booking confirmation, keep all paperwork and contact support. The No Extra Charges© guarantee may apply.
What insurance coverage is included with an SUV rental in Gander?
The insurance coverage included with your Gander SUV rental depends on the rate plan you selected. In Canada, Hola Car Rentals offers an All Inclusive rate that bundles key protections into the prepaid price.
Coverage typically available for SUV rentals in Gander includes:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
- Third-Party Liability: Canadian provincial law requires every rental vehicle to carry third-party liability coverage, so this is included by default when you rent in Gander. You can purchase higher supplemental limits if you want additional protection.
CDW/LDW does not cover damage to other vehicles or injuries to other people (that is what third-party liability covers), nor does it cover tires, the undercarriage, or personal belongings. Only drivers listed on the rental agreement are covered.
Review your booking confirmation carefully before picking up your Gander SUV rental to confirm exactly which protections are included and whether any deductible applies. If you have questions about a specific rate, check the Canada All Inclusive rate article for a full breakdown.
What are the counter hours for SUV rental pickup at Gander Airport?
Counter hours for SUV rental pickup at Gander International Airport (YQX) vary by brand. Based on available information, typical hours are:
- Avis: Monday to Friday 8:00 AM to 5:00 PM; Saturday and Sunday 12:00 PM to 5:00 PM. A 24-hour key drop box is available for after-hours returns.
- Budget: Monday to Friday 9:00 AM to 5:00 PM; Saturday and Sunday 12:00 PM to 5:00 PM.
No after-hours SUV pickup is available at the Gander airport counters based on current information. If your flight arrives outside these windows, plan accordingly or contact your rental brand directly to confirm whether any arrangements can be made.
If your flight is delayed by less than 24 hours from your original pickup time, the rental company will generally hold your SUV reservation. If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible, as changes are not guaranteed.
Always verify the exact hours on your booking confirmation before traveling to Gander, as hours can change on public holidays or during low-season periods.
How does the SUV rental return process work in Gander?
Returning your SUV rental in Gander is straightforward whether you are at the airport or a downtown location.
At Gander International Airport (YQX), return your SUV to the lot at 1000 James Blvd. Park and lock the vehicle, take all your belongings, and hand the keys and rental agreement to the counter agent. Avis at YQX also has a 24-hour key drop box if you are returning outside counter hours. Place the contract and keys in the envelope provided and keep a copy of everything for your records.
If you rented from a downtown Gander location, return the SUV to the same address where you picked it up, such as Budget at 15 Roe Ave or Hertz at 460 James Blvd.
Before returning your Gander SUV rental:
- Refuel to the level recorded on your rental agreement (Full-to-Full policy applies). Refuel within approximately 15 km of the return point.
- Take a photo of the fuel gauge and odometer at the return location.
- Keep your final fuel receipt showing the date, time, and station address.
- Remove all personal items from the SUV before handing it back.
After return, the security deposit hold will be released. Your bank controls how quickly the funds become available, which can take up to 15 business days.
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