Minivan Rental
in Quebec

Hola Car Rentals is a premium partner of the leading car rental companies in Quebec, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match, even when renting a minivan:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique minivan rental experience with complete protection and peace of mind during your trip in Quebec.

No. With Hola Car Rentals, all costs and charges for your minivan booking in Quebec are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting a minivan or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Quebec charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, you will need several physical documents to pick up a minivan in Quebec. All documents must be originals, as digital copies are not accepted at the counter.

• A valid driver's license in the main driver's name (physical, unexpired). If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory as a translation companion.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from abroad).

In Quebec, rental companies may also require at least one year of driving experience. Make sure all names match across your license, passport, and credit card to avoid issues at the minivan counter.

No, an International Driving Permit (IDP) is not strictly required to rent a minivan in Quebec if your foreign driver's license is written in Latin characters (such as French or English) and your stay is under six months.

However, an IDP is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original license and the IDP together at all times. The IDP is a translation document only and is not valid as a standalone license.

If you think you may need an IDP, obtain it in your home country before traveling to Quebec, as it cannot be issued abroad. Rental partners operating minivan counters in Quebec follow both provincial law and their own desk requirements, so it is always safer to carry an IDP if your license is not in French or English.

The minimum age to rent a minivan in Quebec is generally 21 years old, though this can vary by rental brand. Drivers aged 21 to 24 are typically subject to a young driver surcharge of approximately US$25 per day on top of the base minivan rate.

In addition to the daily surcharge, younger drivers renting a minivan in Quebec should expect a higher security deposit hold, often in the range of CAUS$ 500 to CAUS$ 1,000 pre-authorized on their credit card.

Some brands such as Avis and Budget have specific conditions for underage renters, so it is worth reviewing the terms for your chosen minivan booking before arriving at the counter. All young drivers must present a valid license and meet the same document requirements as any other renter in Quebec.

Quebec operates a cashless toll system, meaning you cannot pay with cash at toll booths. All toll payments must be handled electronically, either through a rental company toll program or online after the fact.

When renting a minivan in Quebec, your vehicle will typically include an electronic toll device or be enrolled in a plate-based billing system. Two common options at the counter are:

• Avis e-Toll: a flat charge of approximately US$17.00 plus GST/HST per rental, plus actual toll amounts at the maximum prevailing rates set by the toll authority. Charges may appear on your card four to eight weeks after the rental ends.
• Enterprise TollPass: a convenience charge of approximately US$3.95 to US$4.95 per day, capped at around US$30 per rental period, plus actual toll amounts.

If you choose not to enroll in a toll program, the rental company will still bill actual toll charges plus administrative processing fees to your credit card after the rental. Driving through a cashless toll road without a valid payment method may also result in fines under your rental agreement.

All bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Quebec minivan rental. See the next FAQ for details on how to claim it.

Yes, every minivan booking in Quebec includes Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during your rental.

Because Quebec uses a cashless toll system, toll charges are billed electronically and may appear on your account weeks after you return the minivan. Once you have documentation of what you paid, you can submit a claim.

To claim your Tolls Cashback after your Quebec minivan rental:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.

The refund is issued to the same payment method used for your booking and typically processes within seven to ten business days after approval. Late submissions received after 30 days are not accepted, so keep your toll receipts and rental paperwork from your Quebec minivan trip in a safe place.

Yes, a major credit card in the main driver's name with the driver's name printed on the card is required for the security deposit hold when picking up a minivan in Quebec. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the deposit.

In Quebec, the typical security deposit hold for a standard rental is approximately CAUS$ 300 to CAUS$ 500, though this can be higher for a minivan or for younger drivers aged 21 to 24, where holds of CAUS$ 500 to CAUS$ 1,000 are common.

The hold is a temporary authorization, not a charge. It reduces your available credit until the rental company releases it after you return the minivan. Your bank controls how quickly the hold disappears, which can take up to 15 business days.

Tips to avoid issues at the Quebec counter:

• Notify your bank of international travel before arriving so the authorization is not blocked.
• Bring a backup credit card in your own name in case your primary card is declined.
• Make sure your card has enough available credit to cover the hold plus any expected charges.

Rental minivan counters at Quebec City Jean-Lesage International Airport (YQB) are located across from the baggage claim area. The rental car facility address is 507 Rue Principale, Quebec, QC G2G 0L4, and you can follow the signs marked Rental Car or Voitures de location inside the terminal.

Brands operating minivan counters at YQB include Enterprise, Avis, Alamo, National, Hertz, Budget, and Thrifty. Most counters share the same consolidated facility, so once you follow the rental car signage you will find all brands grouped together.

Typical counter hours at YQB are:

• Monday to Friday: 8:00 AM to 11:59 PM
• Saturday: 9:00 AM to 9:00 PM
• Sunday: 8:00 AM to 11:59 PM

Hours may vary on holidays. If you arrive outside counter hours, some brands such as Alamo offer an Accelerated Check-in kiosk that allows you to proceed directly to the lot with a pre-printed agreement. For after-hours minivan returns in Quebec, park in the designated rental area and drop the keys in the brand's dropbox as instructed.

Yes, third-party liability insurance is included by default when you rent a minivan in Quebec. Under Canadian provincial law, every rental vehicle must carry third-party liability coverage, so this statutory protection follows the minivan automatically and is included in the base rental price.

This coverage protects you against bodily injury and property damage you may cause to other people while driving the minivan in Quebec. It does not cover damage to the rental vehicle itself, which is handled by a Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), nor does it cover your own injuries or personal belongings.

If you want higher liability limits beyond the statutory minimum included with your Quebec minivan rental, you can purchase supplemental liability insurance (LIS/ALI/SLI) at the counter. This is worth considering for peace of mind on longer drives across the province.

Always verify the exact coverage limits on your rental agreement when you pick up the minivan, and make sure all drivers are listed on the contract, as coverage applies only to named drivers.

Most minivan bookings in Quebec include Travel Assistance provided by Terrawind Global Protection. This benefit is particularly useful if something goes wrong during your trip, such as a medical emergency on a highway or a flight disruption before you even reach the minivan counter.

Core benefits typically include:

• Travel and medical coverage for up to five passengers.
• Legal assistance in the event of an accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This coverage is not car rental insurance. It does not replace CDW/LDW for damage to the minivan or third-party liability for damage to others. It is a separate travel protection layer for the people in the vehicle.

To reach assistance 24 hours a day, seven days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Canadian and US residents do not qualify for Travel Assistance on their Quebec minivan booking.

Yes, the standard fuel policy for a minivan rental in Quebec is Full to Full. You receive the minivan with a full tank and must return it full to avoid additional charges.

Steps to follow during your Quebec minivan rental:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard.
• During the rental, use the correct fuel type. Wrong-fuel incidents are not covered and may generate extra charges.
• Before returning the minivan in Quebec, refuel within approximately 15 km of the return location so the gauge does not drop below full en route.
• Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the minivan with less than a full tank, the rental company may charge you for the fuel shortfall at their own refueling rate, which is typically higher than the pump price, plus a refueling service fee. Refueling near the YQB airport return area before drop-off is the most cost-effective approach.

Yes, you can add an additional driver to your minivan rental in Quebec, either as part of your rate or for a fee paid at the counter.

Some rates include one additional driver at no extra cost. If your booking does not include this, the daily fees charged at the Quebec counter are approximately:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes per rental.
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes per rental.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

The additional driver must be present at the Quebec pickup counter with a valid driver's license and any required ID. If their license uses a non-Latin alphabet, an IDP is also required. Both the main driver and the additional driver must sign the rental agreement before taking the minivan.

Only drivers listed on the agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the minivan in Quebec, coverage may be void.

Yes, road conditions in Quebec are a genuine consideration when choosing a minivan. Quebec has some of the most challenging road surfaces in Canada, with a significant proportion of roads receiving poor condition ratings due to severe potholes caused by harsh winters and freeze-thaw cycles.

Drivers frequently report issues such as flat tires, bent wheels, broken suspension components, and alignment problems on Quebec roads. Because minivans typically have lower ground clearance than SUVs or trucks, they can be more vulnerable to pothole damage, particularly on secondary roads outside Quebec City.

Winter conditions between approximately November and April add further complexity. Snow, freezing rain, and reduced visibility are common across the province. Quebec law requires winter tires on all vehicles during this period, and rental minivans in Quebec are equipped with winter tires seasonally, so you do not need to arrange this separately.

Practical tips for your Quebec minivan rental:

• Drive at reduced speeds on unfamiliar roads, especially outside urban areas.
• Inspect the minivan carefully at pickup and note any pre-existing wheel or tire damage on the rental agreement.
• Keep the roadside assistance number from your rental agreement accessible throughout your trip.

Yes, one-way minivan rentals in Quebec are possible, but a drop-off fee may apply depending on the route and rental brand.

The drop-off fee is route-specific and varies by the cities involved, the rental company, the season, and the vehicle class. For a minivan, which is a larger vehicle category, repositioning fees can be higher than for compact cars.

How to check whether a drop-off fee applies to your Quebec minivan booking:

• During the booking process, select your different return location. The fee, if any, will appear on the rate details page under the To pay at destination section.
• Your booking confirmation will also list the drop-off fee if one applies.
• Cross-border one-way rentals, such as picking up a minivan in Quebec and returning it in the United States, may be restricted or subject to higher fees. Confirm cross-border permissions with the rental brand before booking.

The drop-off fee cannot be prepaid and is paid directly at the counter. If the counter charges a different amount than what appeared on your confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply to undisclosed fees.