VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in New Brunswick include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in New Brunswick, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Thrifty rental experience with complete protection and peace of mind during your trip in New Brunswick.
Will I face unexpected charges at the Thrifty counter in New Brunswick when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in New Brunswick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in New Brunswick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when driving a Thrifty rental in New Brunswick?
No, there are no toll roads in New Brunswick, so you will not encounter any toll charges, transponder fees, or toll program enrollment when driving your Thrifty rental throughout the province.
This makes New Brunswick one of the simpler Canadian provinces for rental car drivers. You do not need to activate a toll device, sign up for a daily toll package, or worry about cashless toll lanes anywhere in the province.
If your trip takes you beyond New Brunswick into other provinces, toll rules can change significantly. For example, Ontario operates the 407 ETR toll highway, and the Confederation Bridge connecting Prince Edward Island charges a round-trip fee. In those cases, your Thrifty rental vehicle may have a toll device on board, and charges would apply according to the rental agreement for those regions.
Keep your itinerary in mind and confirm toll requirements for any additional provinces you plan to visit during your Thrifty rental period.
Where are the Thrifty rental locations in New Brunswick?
Thrifty operates several locations across New Brunswick, covering the province's main cities and airports.
- Greater Moncton International Airport (YQM), located at 777 Aviation Avenue, Dieppe, NB E1A 7Z5. Counter hours are Monday through Friday 09:00 to 23:59, and Sunday 17:00 to 23:59.
- Moncton Downtown, located at 548 Mountain Road, Moncton, NB E1C 2N8. Counter hours are Monday through Friday 08:00 to 17:00, closed weekends.
- Fredericton, located at 639 Bishop Drive, Fredericton, NB E3C 2M6.
- Saint John Airport.
If you are arriving by air into Moncton, the Thrifty counter at Greater Moncton International Airport offers extended late-night hours, making it the most convenient option for evening arrivals. The downtown Moncton location on Mountain Road is an off-airport alternative but is only open on weekdays.
Always confirm current hours directly with the Thrifty location before your arrival in New Brunswick, as hours can change on holidays or during off-peak seasons.
What documents do I need to pick up a Thrifty rental car in New Brunswick?
When collecting your Thrifty rental in New Brunswick, you must present the following physical documents at the counter.
- A valid, original driver's license in the main driver's name. Digital copies are not accepted.
- A major credit card with the driver's name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or travel tickets if you are visiting from outside Canada.
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and cannot be used without the original license.
Visitors from many countries can drive in New Brunswick on a valid foreign license, but obtaining an IDP before you travel is strongly recommended if your license is not in English. Obtain the IDP in your home country before departing, as it cannot be issued abroad.
All documents presented at the Thrifty counter in New Brunswick must be physical originals.
Does Thrifty in New Brunswick offer Tolls Cashback if I drive to other provinces?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which can reimburse up to 5% of your total booking value for tolls paid during your Thrifty rental, even if those tolls are incurred outside New Brunswick.
Since New Brunswick itself has no toll roads, this benefit becomes relevant if your Thrifty rental takes you into other Canadian provinces where tolls do apply, such as Ontario or when crossing the Confederation Bridge to Prince Edward Island.
To claim your Tolls Cashback after returning your Thrifty vehicle, email [email protected] within 30 days of the return date and include the following.
- Your Hola Car Rentals reservation confirmation.
- A copy of the rental agreement signed at the Thrifty counter.
- A receipt or statement showing the toll charges paid during the rental period.
The refund is processed to the same payment method used for your original booking and typically takes 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts throughout your New Brunswick trip and any travel beyond the province.
Is a credit card required for the security deposit on a Thrifty rental in New Brunswick?
Yes, a major credit card in the main driver's name with the driver's name physically printed on the card is required at the Thrifty counter in New Brunswick for the security deposit hold.
In Canada, typical deposit holds range from CAUS$ 300 to CAUS$ 500 for standard vehicles, though some locations may place a hold of approximately CAUS$ 750. The exact amount depends on the Thrifty location, vehicle class, and rental duration.
Important points to keep in mind before arriving at the Thrifty counter in New Brunswick.
- The card must be a major credit card with a line of credit, not a debit card, prepaid card, or virtual card.
- The card must be physically present at the counter. Digital wallets and virtual card numbers are not accepted for the deposit.
- The name on the card must match the main driver's name on the rental agreement.
- Even if you prepaid your booking in full, you still need to present a physical credit card for the hold.
The hold is a temporary authorization, not a charge. It reduces your available credit until the Thrifty rental is closed and your bank releases the funds, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.
What is the fuel policy for Thrifty rentals in New Brunswick?
Thrifty rentals in New Brunswick follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To protect yourself from unexpected fuel fees, follow these steps during your New Brunswick rental.
- At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge.
If you return the Thrifty vehicle in New Brunswick below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Can I add an additional driver to my Thrifty rental in New Brunswick?
Yes, you can add an additional driver to your Thrifty rental in New Brunswick, either as part of your rate or by paying a fee at the counter.
For Thrifty in New Brunswick, the additional driver fee is CAUS$ 13.50 per rental day plus applicable taxes, with a maximum charge of CAUS$ 189 plus taxes, when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
Requirements for adding an additional driver at the Thrifty counter in New Brunswick.
- The additional driver must be physically present at the counter at the time of pickup.
- They must present a valid driver's license and any required identification.
- If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required.
- Both the main driver and the additional driver must sign the rental agreement.
Only drivers listed on the Thrifty rental agreement in New Brunswick are covered by the rental protections, including CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections. If you need to add a driver after pickup, visit a Thrifty branch to update the agreement.
What insurance coverage is included with a Thrifty rental in New Brunswick?
When renting through Hola Car Rentals with Thrifty in New Brunswick, the coverage included depends on the rate plan selected. It is important to understand the two main types of protection available.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty rental vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Thrifty vehicle in New Brunswick. Under Canadian provincial law, every rental vehicle must carry a minimum level of third-party liability, so this statutory coverage is included by default when renting in New Brunswick. You can purchase higher supplemental limits if desired.
Common exclusions to be aware of.
- Damage caused by prohibited use such as off-road driving, DUI, or unauthorized drivers.
- Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased.
- Incidents not reported promptly to Thrifty may not be covered.
Always review the rental agreement at the Thrifty counter in New Brunswick to confirm exactly what is included in your specific rate.
Does travel assistance coverage apply to my Thrifty rental in New Brunswick?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Thrifty rental in New Brunswick. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this coverage.
For eligible renters, the travel assistance coverage typically includes the following benefits for up to 5 passengers.
- Medical coverage for accidents and non-pre-existing illnesses during your trip.
- Legal assistance in the event of an accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
If you experience a medical emergency or accident during your Thrifty rental in New Brunswick, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorization.
- Phone (24/7, toll-free): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This travel assistance does not replace CDW/LDW for damage to the Thrifty vehicle or third-party liability coverage. Check your booking confirmation for the exact terms and coverage limits that apply to your New Brunswick rental.
Can I pick up my Thrifty rental in New Brunswick at a different time than booked?
Yes, it is sometimes possible to adjust your pickup time for a Thrifty rental in New Brunswick, but there are important rules to keep in mind.
If you arrive earlier than your scheduled time, early pickup is subject to vehicle availability at the Thrifty location. Changing your pickup time may also reprice your rental, so confirm any cost implications before making changes.
If you arrive later than scheduled, Thrifty in New Brunswick will generally hold your reservation for up to 24 hours from the original pickup time. If your delay extends beyond 24 hours, the booking may be forfeited with no refund. This is particularly relevant for flight delays arriving into Greater Moncton International Airport or Saint John Airport.
Steps to take if your arrival is delayed.
- If the delay is under 24 hours, proceed to the Thrifty counter during operating hours. The Moncton Airport location is open until 23:59 on weekdays and Sunday evenings, which accommodates many late arrivals.
- If the delay may exceed 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible.
Always check the specific counter hours for your Thrifty location in New Brunswick before traveling, as the downtown Moncton location on Mountain Road is closed on weekends.
Can I pick up a Thrifty car in New Brunswick and return it in another province?
Yes, one-way rentals are possible with Thrifty in New Brunswick, but a drop-off fee may apply when you return the vehicle to a different location than your pickup point.
The drop-off fee varies depending on the specific route, the distance between cities, the vehicle class, and the season. For example, returning a Thrifty vehicle picked up in Moncton to a location in Ontario or Quebec would typically incur a one-way fee. Cross-border one-way rentals between Canada and the United States may be restricted or carry higher fees depending on Thrifty's partner rules.
How to check whether a drop-off fee applies to your New Brunswick route.
- During the booking process on the Hola Car Rentals website, select a different return location. The system will display any applicable drop-off fee under the "To pay at destination" section on the rate details page.
- Your booking confirmation will also list the fee if one applies.
- This fee cannot be prepaid and is settled directly at the Thrifty counter.
If the Thrifty counter in New Brunswick charges a drop-off fee that differs from what was shown on your confirmation, keep all paperwork and contact Hola Car Rentals support. The No Extra Charges© guarantee may apply if the fee was not disclosed during booking.
What are the counter hours for Thrifty at Greater Moncton International Airport in New Brunswick?
The Thrifty counter at Greater Moncton International Airport (YQM) in New Brunswick, located at 777 Aviation Avenue in Dieppe, operates on the following schedule.
- Monday through Friday: 09:00 to 23:59
- Sunday: 17:00 to 23:59
These extended late-night hours make the Moncton Airport Thrifty location well suited for evening and late-night flight arrivals into New Brunswick. However, note that Saturday hours are not confirmed in available information, so it is advisable to verify directly with Thrifty if you are arriving on a Saturday.
The off-airport Thrifty location on Mountain Road in downtown Moncton operates Monday through Friday from 08:00 to 17:00 and is closed on weekends. If you are arriving outside those hours, the airport location is the better option for your New Brunswick rental.
Counter hours can change on public holidays, so always confirm the schedule for your specific arrival date. If you arrive and the counter is unexpectedly closed, use the contact number provided on your rental confirmation to reach Thrifty directly.
Are there local taxes or airport fees added to Thrifty rentals in New Brunswick?
Yes, rental car bookings with Thrifty in New Brunswick are subject to local taxes and fees that may be due at the counter or included in your prepaid rate, depending on how your booking was structured.
Common charges that can appear on a Thrifty rental in New Brunswick include provincial rental taxes, airport concession fees at locations such as Greater Moncton International Airport or Saint John Airport, and other standard Canadian rental surcharges. Airport locations typically carry higher fees than off-airport locations such as the Moncton Mountain Road branch.
To understand exactly what is included in your rate versus what is due at the Thrifty counter in New Brunswick, check your booking confirmation carefully.
- Items listed under "Taxes and Fees: Included" are covered in your prepaid amount and should not be charged again at the counter.
- Items listed under "Total to pay at destination" are legitimately due locally and will be collected by Thrifty at pickup.
If the Thrifty counter in New Brunswick charges a tax or fee that your confirmation shows as already included, do not simply accept the charge. Keep all paperwork and contact Hola Car Rentals support after your rental is complete. The No Extra Charges© guarantee is designed to address exactly these situations, where a disclosed-as-included fee is incorrectly billed at the counter.
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