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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 18 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

What does my Hola Car Rentals booking with Thrifty in New Brunswick include that other companies don't offer?

Hola Car Rentals is a premium partner of the leading car rental companies in New Brunswick, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

  • Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
  • Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
  • Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Thrifty rental experience with complete protection and peace of mind during your trip in New Brunswick.

Will I face unexpected charges at the Thrifty counter in New Brunswick when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Thrifty booking in New Brunswick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in New Brunswick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when driving a Thrifty rental in New Brunswick?

No, there are no toll roads in New Brunswick, so you will not encounter any toll charges, transponder fees, or toll program enrollment when driving your Thrifty rental throughout the province.

This makes New Brunswick one of the simpler Canadian provinces for rental car drivers. You do not need to activate a toll device, sign up for a daily toll package, or worry about cashless toll lanes anywhere in the province.

If your trip takes you beyond New Brunswick into other provinces, toll rules can change significantly. For example, Ontario operates the 407 ETR toll highway, and the Confederation Bridge connecting Prince Edward Island charges a round-trip fee. In those cases, your Thrifty rental vehicle may have a toll device on board, and charges would apply according to the rental agreement for those regions.

Keep your itinerary in mind and confirm toll requirements for any additional provinces you plan to visit during your Thrifty rental period.

Where are the Thrifty rental locations in New Brunswick?

Thrifty operates several locations across New Brunswick, covering the province's main cities and airports.

  • Greater Moncton International Airport (YQM), located at 777 Aviation Avenue, Dieppe, NB E1A 7Z5. Counter hours are Monday through Friday 09:00 to 23:59, and Sunday 17:00 to 23:59.
  • Moncton Downtown, located at 548 Mountain Road, Moncton, NB E1C 2N8. Counter hours are Monday through Friday 08:00 to 17:00, closed weekends.
  • Fredericton, located at 639 Bishop Drive, Fredericton, NB E3C 2M6.
  • Saint John Airport.

If you are arriving by air into Moncton, the Thrifty counter at Greater Moncton International Airport offers extended late-night hours, making it the most convenient option for evening arrivals. The downtown Moncton location on Mountain Road is an off-airport alternative but is only open on weekdays.

Always confirm current hours directly with the Thrifty location before your arrival in New Brunswick, as hours can change on holidays or during off-peak seasons.

What documents do I need to pick up a Thrifty rental car in New Brunswick?

When collecting your Thrifty rental in New Brunswick, you must present the following physical documents at the counter.

  • A valid, original driver's license in the main driver's name. Digital copies are not accepted.
  • A major credit card with the driver's name printed on the card, used for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
  • A valid passport or government-issued photo ID.
  • Your booking confirmation or printed voucher.
  • Round-trip flight or travel tickets if you are visiting from outside Canada.

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original license. The IDP is a translation only and cannot be used without the original license.

Visitors from many countries can drive in New Brunswick on a valid foreign license, but obtaining an IDP before you travel is strongly recommended if your license is not in English. Obtain the IDP in your home country before departing, as it cannot be issued abroad.

All documents presented at the Thrifty counter in New Brunswick must be physical originals.

Does Thrifty in New Brunswick offer Tolls Cashback if I drive to other provinces?

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which can reimburse up to 5% of your total booking value for tolls paid during your Thrifty rental, even if those tolls are incurred outside New Brunswick.

Since New Brunswick itself has no toll roads, this benefit becomes relevant if your Thrifty rental takes you into other Canadian provinces where tolls do apply, such as Ontario or when crossing the Confederation Bridge to Prince Edward Island.

To claim your Tolls Cashback after returning your Thrifty vehicle, email [email protected] within 30 days of the return date and include the following.

  • Your Hola Car Rentals reservation confirmation.
  • A copy of the rental agreement signed at the Thrifty counter.
  • A receipt or statement showing the toll charges paid during the rental period.

The refund is processed to the same payment method used for your original booking and typically takes 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts throughout your New Brunswick trip and any travel beyond the province.

Is a credit card required for the security deposit on a Thrifty rental in New Brunswick?

Yes, a major credit card in the main driver's name with the driver's name physically printed on the card is required at the Thrifty counter in New Brunswick for the security deposit hold.

In Canada, typical deposit holds range from CAUS$ 300 to CAUS$ 500 for standard vehicles, though some locations may place a hold of approximately CAUS$ 750. The exact amount depends on the Thrifty location, vehicle class, and rental duration.

Important points to keep in mind before arriving at the Thrifty counter in New Brunswick.

  • The card must be a major credit card with a line of credit, not a debit card, prepaid card, or virtual card.
  • The card must be physically present at the counter. Digital wallets and virtual card numbers are not accepted for the deposit.
  • The name on the card must match the main driver's name on the rental agreement.
  • Even if you prepaid your booking in full, you still need to present a physical credit card for the hold.

The hold is a temporary authorization, not a charge. It reduces your available credit until the Thrifty rental is closed and your bank releases the funds, which can take up to 15 business days. Bringing a backup credit card is always a good precaution.

What is the fuel policy for Thrifty rentals in New Brunswick?

Thrifty rentals in New Brunswick follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To protect yourself from unexpected fuel fees, follow these steps during your New Brunswick rental.

  • At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the rental agreement.
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
  • Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
  • Keep your final fuel receipt showing the date, time, and station address.
  • For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge.

If you return the Thrifty vehicle in New Brunswick below the recorded starting level, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

Can I add an additional driver to my Thrifty rental in New Brunswick?

Yes, you can add an additional driver to your Thrifty rental in New Brunswick, either as part of your rate or by paying a fee at the counter.

For Thrifty in New Brunswick, the additional driver fee is CAUS$ 13.50 per rental day plus applicable taxes, with a maximum charge of CAUS$ 189 plus taxes, when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding an additional driver at the Thrifty counter in New Brunswick.

  • The additional driver must be physically present at the counter at the time of pickup.
  • They must present a valid driver's license and any required identification.
  • If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is also required.
  • Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the Thrifty rental agreement in New Brunswick are covered by the rental protections, including CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections. If you need to add a driver after pickup, visit a Thrifty branch to update the agreement.

What insurance coverage is included with a Thrifty rental in New Brunswick?

When renting through Hola Car Rentals with Thrifty in New Brunswick, the coverage included depends on the rate plan selected. It is important to understand the two main types of protection available.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty rental vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to other people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Thrifty vehicle in New Brunswick. Under Canadian provincial law, every rental vehicle must carry a minimum level of third-party liability, so this statutory coverage is included by default when renting in New Brunswick. You can purchase higher supplemental limits if desired.

Common exclusions to be aware of.

  • Damage caused by prohibited use such as off-road driving, DUI, or unauthorized drivers.
  • Tires, wheels, undercarriage, and roof damage are often excluded unless a specific add-on is purchased.
  • Incidents not reported promptly to Thrifty may not be covered.

Always review the rental agreement at the Thrifty counter in New Brunswick to confirm exactly what is included in your specific rate.

Does travel assistance coverage apply to my Thrifty rental in New Brunswick?

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Thrifty rental in New Brunswick. However, this benefit is available only to non-North American customers. Canadian and US residents do not qualify for this coverage.

For eligible renters, the travel assistance coverage typically includes the following benefits for up to 5 passengers.

  • Medical coverage for accidents and non-pre-existing illnesses during your trip.
  • Legal assistance in the event of an accident.
  • Compensation for baggage lost by the airline.
  • Flight cancellation insurance.

If you experience a medical emergency or accident during your Thrifty rental in New Brunswick, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorization.

  • Phone (24/7, toll-free): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This travel assistance does not replace CDW/LDW for damage to the Thrifty vehicle or third-party liability coverage. Check your booking confirmation for the exact terms and coverage limits that apply to your New Brunswick rental.

Can I pick up my Thrifty rental in New Brunswick at a different time than booked?

Yes, it is sometimes possible to adjust your pickup time for a Thrifty rental in New Brunswick, but there are important rules to keep in mind.

If you arrive earlier than your scheduled time, early pickup is subject to vehicle availability at the Thrifty location. Changing your pickup time may also reprice your rental, so confirm any cost implications before making changes.

If you arrive later than scheduled, Thrifty in New Brunswick will generally hold your reservation for up to 24 hours from the original pickup time. If your delay extends beyond 24 hours, the booking may be forfeited with no refund. This is particularly relevant for flight delays arriving into Greater Moncton International Airport or Saint John Airport.

Steps to take if your arrival is delayed.

  • If the delay is under 24 hours, proceed to the Thrifty counter during operating hours. The Moncton Airport location is open until 23:59 on weekdays and Sunday evenings, which accommodates many late arrivals.
  • If the delay may exceed 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible.

Always check the specific counter hours for your Thrifty location in New Brunswick before traveling, as the downtown Moncton location on Mountain Road is closed on weekends.

Can I pick up a Thrifty car in New Brunswick and return it in another province?

Yes, one-way rentals are possible with Thrifty in New Brunswick, but a drop-off fee may apply when you return the vehicle to a different location than your pickup point.

The drop-off fee varies depending on the specific route, the distance between cities, the vehicle class, and the season. For example, returning a Thrifty vehicle picked up in Moncton to a location in Ontario or Quebec would typically incur a one-way fee. Cross-border one-way rentals between Canada and the United States may be restricted or carry higher fees depending on Thrifty's partner rules.

How to check whether a drop-off fee applies to your New Brunswick route.

  • During the booking process on the Hola Car Rentals website, select a different return location. The system will display any applicable drop-off fee under the "To pay at destination" section on the rate details page.
  • Your booking confirmation will also list the fee if one applies.
  • This fee cannot be prepaid and is settled directly at the Thrifty counter.

If the Thrifty counter in New Brunswick charges a drop-off fee that differs from what was shown on your confirmation, keep all paperwork and contact Hola Car Rentals support. The No Extra Charges© guarantee may apply if the fee was not disclosed during booking.

What are the counter hours for Thrifty at Greater Moncton International Airport in New Brunswick?

The Thrifty counter at Greater Moncton International Airport (YQM) in New Brunswick, located at 777 Aviation Avenue in Dieppe, operates on the following schedule.

  • Monday through Friday: 09:00 to 23:59
  • Sunday: 17:00 to 23:59

These extended late-night hours make the Moncton Airport Thrifty location well suited for evening and late-night flight arrivals into New Brunswick. However, note that Saturday hours are not confirmed in available information, so it is advisable to verify directly with Thrifty if you are arriving on a Saturday.

The off-airport Thrifty location on Mountain Road in downtown Moncton operates Monday through Friday from 08:00 to 17:00 and is closed on weekends. If you are arriving outside those hours, the airport location is the better option for your New Brunswick rental.

Counter hours can change on public holidays, so always confirm the schedule for your specific arrival date. If you arrive and the counter is unexpectedly closed, use the contact number provided on your rental confirmation to reach Thrifty directly.

Are there local taxes or airport fees added to Thrifty rentals in New Brunswick?

Yes, rental car bookings with Thrifty in New Brunswick are subject to local taxes and fees that may be due at the counter or included in your prepaid rate, depending on how your booking was structured.

Common charges that can appear on a Thrifty rental in New Brunswick include provincial rental taxes, airport concession fees at locations such as Greater Moncton International Airport or Saint John Airport, and other standard Canadian rental surcharges. Airport locations typically carry higher fees than off-airport locations such as the Moncton Mountain Road branch.

To understand exactly what is included in your rate versus what is due at the Thrifty counter in New Brunswick, check your booking confirmation carefully.

  • Items listed under "Taxes and Fees: Included" are covered in your prepaid amount and should not be charged again at the counter.
  • Items listed under "Total to pay at destination" are legitimately due locally and will be collected by Thrifty at pickup.

If the Thrifty counter in New Brunswick charges a tax or fee that your confirmation shows as already included, do not simply accept the charge. Keep all paperwork and contact Hola Car Rentals support after your rental is complete. The No Extra Charges© guarantee is designed to address exactly these situations, where a disclosed-as-included fee is incorrectly billed at the counter.

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