VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Moncton include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Moncton, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Thrifty rental experience with complete protection and peace of mind during your trip in Moncton.
Will I face unexpected charges at the Thrifty counter in Moncton when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Moncton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Moncton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Moncton Airport?
The Thrifty counter at Greater Moncton Roméo LeBlanc International Airport (YQM) is located inside the terminal building at 777 Aviation Avenue, Dieppe, NB E1A 7Z5. You do not need to take a shuttle to reach it; the counter is on-site, so you can proceed directly from the arrivals area to the Thrifty desk.
Counter hours at the Moncton Airport location are:
- Monday through Friday: 09:00 to 23:59
- Sunday: 17:00 to 23:59
- Saturday: closed
Thrifty also operates a second Moncton location at 548 Mountain Road, E1C 2N6, open Monday through Friday 08:00 to 17:00, with no weekend service. If you are arriving by air, the airport counter is the most convenient option. Plan your arrival within the listed hours, as no after-hours pickup arrangements are specified for either Moncton location.
Are there toll roads to worry about when renting from Thrifty in Moncton?
No, there are no toll roads in New Brunswick, so driving your Thrifty rental around Moncton and throughout the province is completely toll-free.
Unlike some other Canadian provinces, New Brunswick has no electronic toll systems, no cashless toll lanes, and no transponder programs to enroll in. You will not receive any post-rental toll charges from Thrifty for driving within the province.
If your trip takes you beyond New Brunswick into other provinces, toll requirements can vary significantly. For example, Ontario operates the 407 ETR toll highway, and crossing to Prince Edward Island via the Confederation Bridge carries a round-trip fee of approximately CAD 50.25. In those cases, the toll device and billing policies of your Thrifty rental agreement would apply, and any tolls paid could be eligible for the Tolls Cashback benefit described in a separate FAQ below.
What documents do I need to pick up my Thrifty rental in Moncton?
When collecting your Thrifty rental in Moncton, you must present the following physical documents at the counter:
- A valid driver's license (original, unexpired) in the main driver's name, covering the full rental period
- A major credit card with the driver's name printed on the card, in the main driver's name, with sufficient available credit for the security hold
- A valid passport (required for international visitors)
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or other Latin-script languages, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Thrifty counter in Moncton.
Can I get Tolls Cashback on my Thrifty booking in Moncton if New Brunswick has no tolls?
Yes, the Tolls Cashback benefit is included on all bookings, including your Thrifty rental in Moncton, and it applies whenever you pay tolls during the rental period, even if those tolls occur outside New Brunswick.
Since New Brunswick itself has no toll roads, you would only use this benefit if your Moncton-based Thrifty rental takes you into a province with tolls, such as Ontario or across the Confederation Bridge to Prince Edward Island.
To claim, email [email protected] within 30 days of returning the vehicle. Include:
- Your reservation confirmation
- A copy of the rental agreement signed at the Thrifty counter
- A receipt or statement showing the toll charges paid
The refund covers the lesser of the total tolls paid or up to 5% of your total booking value, and is returned to the original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is a credit card required to pick up a Thrifty rental in Moncton?
Yes, a major credit card in the main driver's name with the driver's name physically printed on the card is required at the Thrifty counter in Moncton.
The card is used to place a temporary security hold on your account. For Canada, typical holds range from CAD 300 to CAD 500, though some locations may authorize up to approximately CAD 750 depending on the vehicle class and rental duration. This hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 business days depending on your bank.
- Debit cards are not accepted for the security hold
- Prepaid or virtual cards are not accepted
- The card must be in the main driver's name, not a third party's
- Digital wallet payments (Apple Pay, Google Pay) are not accepted as a substitute for the physical card
Even if you prepaid your Thrifty booking in Moncton online, you must still present a physical credit card at pickup. Bringing a backup credit card is strongly recommended in case your primary card is declined.
Can I return my Thrifty car to a different location in Moncton or another city?
Yes, Thrifty in Moncton allows one-way rentals where you return the vehicle to a different location from where you picked it up.
Thrifty operates two Moncton locations: the airport counter at 777 Aviation Avenue, Dieppe, and the downtown location at 548 Mountain Road. Returning between these two Moncton sites may not incur a drop-off fee, but returning to a location in a different city or province typically does carry a one-way fee that varies by route, vehicle class, and season.
The drop-off fee, if applicable, is shown during the booking process under the section labeled as payable at the destination. It cannot be prepaid and is settled directly with Thrifty at the counter. Key points to keep in mind:
- Cross-border one-ways (for example, Moncton to a US city) may be restricted or carry higher fees
- Changing your return location after booking can reprice the entire rental
- If a fee appears at the Thrifty counter that was not disclosed in your confirmation, keep all paperwork and contact support
How does the fuel policy work for Thrifty rentals in Moncton?
Thrifty rentals in Moncton follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Moncton lot.
When returning the vehicle, refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt as proof.
- If you return the car below the recorded level, Thrifty may charge a fuel shortfall at their refueling rate, which is typically higher than pump prices, plus an administrative service fee
- If the car was not full at pickup, the starting level must be noted on the agreement and you only need to return it at that same level
- Wrong fuel type (gasoline vs. diesel) is not covered by the fuel policy and may generate separate charges
For after-hours returns at the Moncton Airport location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.
How do I add an additional driver to my Thrifty rental in Moncton?
Yes, you can add an additional driver to your Thrifty rental in Moncton, but the extra driver must be present at the counter during pickup with their own valid driver's license.
Whether the additional driver fee is included or charged at the counter depends on the rate you booked. For Thrifty in Moncton, the pay-at-counter fee is US$13.50 per rental day plus applicable taxes, with a maximum charge of US$189 plus taxes for longer rentals.
- Check your booking confirmation for the line stating additional driver is included or not
- The additional driver must appear in person at the Thrifty counter in Moncton and sign the rental agreement
- They must meet the minimum age requirements; a young-driver surcharge may apply if they are under 25
- Their license must meet the same document standards as the main driver, including an IDP if their license uses a non-Latin alphabet
Only drivers listed on the Thrifty rental agreement in Moncton are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the car may void those protections entirely.
What insurance coverage is included with a Thrifty rental in Moncton?
When renting from Thrifty in Moncton, the coverage included in your booking depends on the rate plan you selected. It is important to review your confirmation carefully before arriving at the counter.
In Canada, provincial law requires every rental vehicle to carry a minimum level of third-party liability insurance, so this statutory liability is included by default with your Thrifty rental in Moncton. You can purchase higher supplemental liability limits (LIS/ALI/SLI) if you want additional protection against injury or property damage you may cause to others.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial responsibility for damage to the Thrifty vehicle itself. A deductible or excess may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover:
- Third-party injuries or property damage (covered by liability insurance)
- Tires, undercarriage, roof, or keys unless specifically included
- Damage caused by prohibited use such as off-road driving or driving under the influence
At the Thrifty counter in Moncton, review the rental agreement carefully to confirm which coverages are active and what deductibles apply before signing.
What driving rules should I know before picking up a Thrifty car in Moncton?
Moncton has several road characteristics that can catch first-time visitors off guard when driving a Thrifty rental in the city.
The road network includes many shared streets where cyclists ride alongside vehicles without dedicated separated lanes, particularly on collector roads such as Church Street, Mill Road, and Evergreen Drive. On arterial roads like Vaughan Harvey Boulevard and Shediac Road, painted bike lanes are common, meaning cyclists and drivers share the same paved surface with only a painted line as separation.
- Speed limits on most urban roads in Moncton are 50 km/h; always watch for posted signs as limits can change
- Pedestrian crossings are frequent, and some routes such as Salisbury Road and Mapleton Road lack integrated sidewalks, so pedestrians may step onto the road unexpectedly
- Canada drives on the right side of the road, the same as the United States
- A valid driver's license and, if required, an International Driving Permit must be carried at all times in the vehicle
New Brunswick has no toll roads, so you will not encounter toll plazas or cashless toll lanes within the province during your Thrifty rental.
Does Travel Assistance come with my Thrifty booking in Moncton?
Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, and this applies to your Thrifty rental in Moncton as well. However, this benefit is not available to Canadian or US residents; it applies only to visitors traveling from outside North America.
If you qualify, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This can be particularly useful if you experience a medical emergency or a breakdown on a rural New Brunswick road during your Thrifty rental, far from a major hospital or assistance center.
To use the benefit, contact Terrawind 24 hours a day, 7 days a week before incurring expenses where prior authorization is required:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Moncton Thrifty rental.
What are the counter hours for Thrifty at Moncton Airport on weekends?
The Thrifty counter at Greater Moncton Roméo LeBlanc International Airport (YQM) has limited weekend hours that are important to plan around before your arrival.
- Saturday: closed, no service available at the airport counter
- Sunday: open from 17:00 to 23:59
On weekdays, the Moncton Airport Thrifty counter operates from 09:00 to 23:59, Monday through Friday. If you are arriving on a Saturday, you will not be able to pick up your Thrifty rental at the airport that day. In that case, consider adjusting your pickup to Sunday evening or contacting Thrifty in advance to explore alternatives.
The downtown Moncton location at 548 Mountain Road is open Monday through Friday, 08:00 to 17:00 only, with no weekend service listed. Neither Moncton location has confirmed after-hours pickup or key-drop arrangements, so planning your arrival within the published hours is essential to avoid losing your reservation. Rental companies typically hold a booking for up to 24 hours past the scheduled pickup time before it is forfeited.
Do I need an International Driving Permit to rent from Thrifty in Moncton?
An International Driving Permit (IDP) is not always mandatory for renting from Thrifty in Moncton, but whether you need one depends on the language and script of your driver's license.
In Canada, visitors can generally drive with a valid foreign license. However, an IDP is mandatory if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original license and the IDP together at all times during your Thrifty rental in Moncton.
- If your license is in English or another Latin-script language, an IDP is recommended but not strictly required
- An IDP is a translation document only; it is not a standalone license and will not be accepted without your original license
- You must obtain an IDP in your home country before traveling; it cannot be issued abroad
- All documents presented at the Thrifty counter in Moncton must be physical originals; digital copies are not accepted
If you are unsure whether your license qualifies, obtaining an IDP before your trip is the safest approach and avoids any risk of being denied the vehicle at the Moncton counter.
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