VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Nashville include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Nashville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Nashville.
Will I face unexpected charges at the Thrifty counter in Nashville when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Nashville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nashville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when driving a Thrifty hire car in Nashville?
No, there are no toll roads, toll bridges, or toll tunnels anywhere in Tennessee, so driving your Thrifty hire car in and around Nashville is completely toll-free.
Unlike many other U.S. cities, Nashville has no cashless toll lanes, no congestion charges, and no emissions zones. Common routes such as I-40, I-65, and I-24 through the Nashville metro area carry no toll fees whatsoever.
Because no tolls apply within Tennessee, the transponder-based toll programmes offered by some hire companies at other destinations are simply not relevant for a Thrifty hire in Nashville. You will not be billed any toll processing or administrative fees for driving on Nashville-area highways.
If your trip extends beyond Tennessee into neighbouring states that do have tolls, standard toll billing rules for your Thrifty vehicle would apply in those states. Keep receipts for any tolls paid outside Tennessee, as Hola Car Rentals includes Tolls Cashback on every booking.
What documents do I need to pick up a Thrifty hire car in Nashville?
To collect your Thrifty hire car in Nashville, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Roman alphabet, an IDP is recommended but not strictly required at the Thrifty Nashville counter.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted by Thrifty or any other hire partner. Bring a backup credit card in your name in case your primary card is declined, as debit and prepaid cards are not accepted for the deposit authorisation.
How much is the security deposit hold for a Thrifty hire in Nashville?
When you pick up your Thrifty hire car in Nashville, the counter will place a temporary authorisation hold on your credit card. For standard vehicles at U.S. locations, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific Thrifty location.
This is not a charge. It is a temporary reduction in your available credit that is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, and it can take up to 15 business days after return.
- Only a major credit card with the driver’s name printed on the physical card is accepted for the hold
- Debit cards, prepaid cards, and virtual cards are not accepted
- Premium or speciality vehicle classes may require a higher hold amount
- Bring a backup credit card in case your primary card is declined
If you are travelling internationally to Nashville, notify your bank before departure to prevent the in-person authorisation from being flagged as suspicious. The Thrifty counter agent can confirm the exact hold amount before processing your card.
Does Hola Car Rentals offer Tolls Cashback for Thrifty hires in Nashville?
Yes, Hola Car Rentals includes Tolls Cashback on every Thrifty booking, including Nashville hires, and you can claim up to 5% of your total booking value back for any tolls paid during your trip.
Since Tennessee has no toll roads, most Nashville-based Thrifty hires will not incur any toll charges within the state. However, if your itinerary takes you into neighbouring states that do have tolls, such as certain routes in Georgia, North Carolina, or beyond, those toll costs are eligible for the cashback benefit.
To claim your Tolls Cashback after returning your Thrifty vehicle in Nashville:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
Refunds are processed to the original payment method and typically arrive within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What is the minimum age to hire a car from Thrifty in Nashville?
The minimum age to hire a Thrifty car in Nashville without any additional surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge at the counter, and certain vehicle classes are restricted to renters aged 25 and older.
Tennessee is not one of the states (like New York or Michigan) that legally requires hire companies to serve drivers aged 18 and older, so the standard Thrifty policy of 21 as the minimum age for young renters applies in Nashville.
- Ages 21 to 24: eligible to hire but subject to a daily underage fee (approximately US$13.50 per day for Thrifty, up to a maximum of US$189, plus taxes)
- Ages 25 and older: no young-renter surcharge
- Restricted classes for under-25 renters typically include full-size, SUV, minivan, luxury, premium, and convertible categories
- Economy, compact, and intermediate sedans are generally available to young renters
All renters, regardless of age, must present a valid driver’s licence and a major credit card in their own name at the Thrifty Nashville counter. If you are unsure whether your age affects your specific booking, contact Hola Car Rentals support before arriving in Nashville.
Can I add an additional driver to my Thrifty hire in Nashville?
Yes, you can add an additional driver to your Thrifty hire in Nashville, but the additional driver must be present at the counter at the time of pick-up with their own valid driver’s licence.
Whether the fee is included or charged at the counter depends on the rate you booked. If your confirmation shows "Additional driver free of charge," the first extra driver is covered. Otherwise, Thrifty charges approximately US$13.50 per hire day for an additional driver, with a maximum cap of US$189 plus applicable taxes.
- The additional driver must appear in person at the Thrifty Nashville counter and sign the hire agreement
- They must meet the same minimum age and document requirements as the main driver
- If the additional driver is under 25, a young-renter surcharge may also apply on top of the additional driver fee
- For Thrifty in Nashville, additional drivers should generally be at least 25 years old to avoid extra fees
Any driver not listed on the hire agreement is not covered by the vehicle’s protections, including CDW/LDW. Always add every intended driver to the contract before leaving the Nashville Thrifty counter.
What fuel policy applies to Thrifty hire cars in Nashville?
Thrifty hires in Nashville follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pick-up, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Nashville location.
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone
If you return the Thrifty vehicle in Nashville with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the car full is always the most cost-effective option. If the tank was not full at pick-up, make sure the exact starting level is noted on the agreement so you are only required to return it at that same level.
Does insurance come included with a Thrifty hire in Nashville, and what does it cover?
The insurance coverage included with your Thrifty hire in Nashville depends on the rate plan you selected when booking through Hola Car Rentals.
All Inclusive and All Inclusive+ rate plans for U.S. hires typically include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the Thrifty vehicle itself. Your booking confirmation will show whether a deductible or excess applies.
- CDW/LDW covers collision damage, theft, and vandalism to the hire car, subject to exclusions such as prohibited use, unauthorised drivers, or unreported incidents
- CDW/LDW does not cover damage you cause to other vehicles or people, which requires separate Third-Party Liability coverage (LIS/ALI/SLI)
- In Tennessee, some minimum liability coverage may be included by law, but the exact structure depends on your Thrifty hire agreement in Nashville
- Optional add-ons such as GPS, child seats, or prepaid fuel are not covered by CDW/LDW and are paid at the counter
Review your Hola Car Rentals confirmation before arriving in Nashville to confirm exactly which protections are included and whether any deductible applies. If you are unsure, contact support before your pick-up date.
What travel assistance is included with my Thrifty booking in Nashville?
Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, and this applies to Thrifty hires in Nashville as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
If you are visiting Nashville from outside North America and experience an emergency during your Thrifty hire, the travel assistance coverage typically includes:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This coverage does not replace CDW/LDW for damage to the Thrifty vehicle, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your Nashville hire.
Can I pick up a Thrifty hire in Nashville and drop it off in another city?
Yes, one-way hires are possible with Thrifty in Nashville, but a drop-off fee may apply depending on your return location, and not all routes are available.
When you search for a one-way hire on the Hola Car Rentals website, the drop-off fee for your specific Nashville pick-up and alternate return location will be shown on the rate details page under the "To pay at destination" section before you confirm your booking. This fee is paid directly at the Thrifty counter and cannot be prepaid.
- Nashville airport to a downtown Nashville location: often no drop-off fee
- Nashville to another Tennessee city or a different state: a drop-off fee typically applies and varies by distance and vehicle class
- Cross-border one-ways (for example, Nashville to a Canadian city): generally restricted or subject to higher fees
If your confirmation shows a drop-off fee, verify that the amount matches when you arrive at the Thrifty counter in Nashville. If the counter charges a different amount than what was disclosed, keep all paperwork and contact Hola Car Rentals support, as the No Extra Charges© guarantee may apply.
What are the counter hours for Thrifty at Nashville International Airport?
The Thrifty counter at Nashville International Airport (BNA) is located at 1 Terminal Drive, Nashville, Tennessee 37217. Specific counter operating hours are not confirmed in available data, so you should verify current hours directly with Thrifty or check your booking confirmation before your arrival in Nashville.
Counter hours can vary on public holidays and may differ from standard posted times. If your flight arrives outside normal business hours, plan accordingly.
- If you arrive after the Thrifty counter has closed in Nashville, your booking is typically held for up to 24 hours from the original pick-up time
- Flight delays of less than 24 hours are generally accommodated without losing your reservation
- For delays exceeding 24 hours, contact Hola Car Rentals support as soon as possible to discuss your options
Always confirm the exact hours shown on your booking confirmation before travelling to Nashville, and allow extra time between your flight arrival and counter visit to account for baggage claim and any terminal transit at BNA.
Do speed cameras or traffic enforcement cameras affect Thrifty rental drivers in Nashville?
No, fixed speed enforcement cameras are not used for general traffic enforcement in Tennessee, so Thrifty hire drivers in Nashville are not at risk of automated speeding fines from roadside cameras.
Tennessee law restricts fixed speed cameras to school zones and certain dangerous curves (S-curves), as established by state legislation. There are no city-wide speed camera networks or congestion-based camera systems in Nashville comparable to those found in some European cities.
- License plate reader (LPR) cameras are deployed in some surrounding counties for vehicle tracking purposes, but these are not used for traffic enforcement or toll collection
- Standard police enforcement of speed limits applies throughout Nashville and Tennessee
- Nashville has no congestion charge zones, emissions zones, or city-centre driving fees
While automated camera fines are not a concern for your Thrifty hire in Nashville, standard traffic laws still apply. If a traffic fine is issued during your hire period, Thrifty may pass the charge to the credit card on file along with an administrative processing fee after the hire ends.
Can a driver under 25 hire a Thrifty car in Nashville with the underage fee waived?
Yes, in certain cases the young-renter surcharge can be waived for drivers aged 21 to 24 on a Thrifty hire in Nashville, but only under specific conditions tied to the Hertz group family of brands.
Thrifty is part of the Hertz brand family, not the Avis or Budget group, so the Latin America and Caribbean (LAC) underage fee waiver that applies to Avis and Budget bookings does not extend to Thrifty hires in Nashville. Drivers aged 21 to 24 hiring from Thrifty in Nashville will be subject to the standard young-renter surcharge of approximately US$13.50 per hire day, up to a maximum of US$189 plus applicable taxes.
- The underage fee waiver for LAC travellers applies only to Avis and Budget, not to Thrifty in Nashville
- Drivers aged 21 to 24 can still hire from Thrifty in Nashville but must pay the daily surcharge
- Vehicle class restrictions apply: economy, compact, and intermediate categories are generally available; premium, luxury, SUV, and minivan classes are typically restricted to renters aged 25 and older
- All standard document and credit card requirements still apply regardless of age
If you are under 25 and want to minimise costs in Nashville, consider comparing rates across partner brands during the booking process on the Hola Car Rentals website.
- Choosing a selection results in a full page refresh.
- Opens in a new window.
Suggested Currencies
- $ USD - United States Dollar
- € EUR - Euro
Other Countries
-
Albania
-
Algeria
-
Andorra
-
Angola
-
Antigua & Barbuda
-
Argentina
-
Australia
-
Austria
-
Bahamas
-
Bahrain
-
Bangladesh
-
Barbados
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bolivia
-
Bosnia & Herzegovina
-
Botswana
-
Brazil
-
British Virgin Islands
-
Bulgaria
-
Burkina Faso
-
Burundi
-
Cameroon
-
Canada
-
Cape Verde
-
Cayman Islands
-
Central African Republic
-
Chad
-
Chile
-
Colombia
-
Comoros
-
Congo - Brazzaville
-
Congo - Kinshasa
-
Costa Rica
-
Côte d’Ivoire
-
Croatia
-
Curaçao
-
Cyprus
-
Czechia
-
Denmark
-
Djibouti
-
Dominica
-
Dominican Republic
-
Ecuador
-
Egypt
-
El Salvador
-
Equatorial Guinea
-
Eritrea
-
Estonia
-
Eswatini
-
Ethiopia
-
Finland
-
France
-
Gabon
-
Gambia
-
Germany
-
Ghana
-
Greece
-
Grenada
-
Guatemala
-
Guinea
-
Guinea-Bissau
-
Guyana
-
Haiti
-
Honduras
-
Hong Kong SAR
-
Hungary
-
Iceland
-
India
-
Iraq
-
Ireland
-
Israel
-
Italy
-
Jamaica
-
Japan
-
Jordan
-
Kenya
-
Kuwait
-
Latvia
-
Lebanon
-
Lesotho
-
Liberia
-
Libya
-
Liechtenstein
-
Lithuania
-
Luxembourg
-
Madagascar
-
Malawi
-
Mali
-
Malta
-
Mauritania
-
Mauritius
-
Mexico
-
Moldova
-
Monaco
-
Montenegro
-
Morocco
-
Mozambique
-
Namibia
-
Netherlands
-
New Zealand
-
Nicaragua
-
Niger
-
Nigeria
-
Norway
-
Oman
-
Palestinian Territories
-
Panama
-
Paraguay
-
Peru
-
Philippines
-
Poland
-
Portugal
-
Qatar
-
Romania
-
Russia
-
Rwanda
-
San Marino
-
São Tomé & Príncipe
-
Saudi Arabia
-
Senegal
-
Serbia
-
Seychelles
-
Sierra Leone
-
Singapore
-
Sint Maarten
-
Slovakia
-
Slovenia
-
Somalia
-
South Africa
-
South Korea
-
South Sudan
-
Spain
-
St. Lucia
-
St. Vincent & Grenadines
-
Sudan
-
Sweden
-
Switzerland
-
Taiwan
-
Tanzania
-
Togo
-
Trinidad & Tobago
-
Tunisia
-
Türkiye
-
Turks & Caicos Islands
-
Uganda
-
Ukraine
-
United Arab Emirates
-
United Kingdom
-
United States
-
Uruguay
-
Vatican City
-
Venezuela
-
Yemen
-
Zambia
-
Zimbabwe