SUV Hire
in Dallas

Hola Car Rentals is the only premium partner of the top car hire brands operating in Dallas, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Dallas.

No. With Hola Car Rentals, all costs and charges for your booking in Dallas are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dallas charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Dallas Fort Worth (DFW) Airport, collecting your SUV follows a straightforward shuttle process. All hire companies, including Avis, Hertz, Alamo, Enterprise, and Budget, are located at the off-terminal DFW Rental Car Centre, not inside the terminals themselves.

• After collecting your baggage, exit to the lower-level curbside of your terminal (A through E) and follow the purple "Rental Car Shuttle" signs.
• Board the free purple shuttle at the designated stop for your terminal. Shuttles run 24 hours a day, 7 days a week, every 8 to 15 minutes, and the journey takes roughly 5 to 10 minutes.
• At the Rental Car Centre, go to your hire company's counter or kiosk and present your driving licence, credit card, and booking confirmation to complete check-in.
• Collect your Dallas SUV from the adjacent garage.

From the arrivals gate to driving away, allow at least 20 to 40 minutes under normal conditions, and up to 60 minutes during peak travel periods. The shuttle is ADA accessible, so no stairs or train connections are required.

To collect your Dallas SUV hire at the counter, you must bring all of the following physical documents. Digital copies are not accepted.

• A valid, original driving licence in the main driver’s name.
• A physical major credit card with the driver’s name printed on the card, used for the authorisation hold. Debit and prepaid cards are not accepted.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors travelling from abroad).

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

Ensure all names match across your licence, passport, and credit card. A mismatch is one of the most common reasons a Dallas SUV hire counter declines a pickup. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, Dallas has an extensive cashless toll network that every SUV hire driver should understand before setting off.

The main toll systems in the Dallas area include:

• North Texas Tollway Authority (NTTA) roads, including the Dallas North Tollway, managed with TollTag.
• TEXpress Lanes on corridors such as I-635 LBJ Managed Lanes and North Tarrant Express, operated under TxTag.
• Most gantries are fully cashless, meaning no cash booths exist. Tolls are collected by transponder or licence plate photo (toll-by-plate).

Your Dallas SUV hire vehicle already includes an electronic toll device. At pickup you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all toll usage.
• Pay per use: the hire company bills you the actual toll amounts plus daily or administrative processing fees, which can appear on your card days or even weeks after you return the SUV.

If you drive toll roads without enrolling in any programme, charges are billed via toll-by-plate at a higher rate than transponder pricing. For a Dallas SUV hire involving frequent highway driving, the unlimited package often offers better value. Texas has no congestion charges or emissions zones.

Yes, all bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Dallas SUV hire.

Given that Dallas toll roads such as the North Texas Tollway and TEXpress Lanes can cost approximately US$5 to US$20 per day, this benefit can add up meaningfully over a multi-day SUV hire.

To claim your cashback after returning your Dallas SUV:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking rate; you still pay tolls normally and claim reimbursement afterwards.

When you pick up your Dallas SUV hire, the hire company places a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For SUV hires in the United States, including Dallas, typical holds range from approximately US$300 to US$400 for standard vehicles. Premium or larger SUV classes may carry higher holds depending on the hire company and location.

Important requirements for the deposit:

• The card must be a physical, major credit card with the driver’s name printed on it.
• The card must be in the main driver’s name. A third party’s card is not accepted.
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold.
• You must have sufficient available credit to cover the hold plus any expected charges.

After returning your Dallas SUV, the hold is released by the hire company, but your bank controls when it reappears on your available credit, which can take up to 15 working days. Notify your bank of your travel dates to prevent fraud blocks on the in-person authorisation.

Hiring an SUV at Dallas Fort Worth Airport means your final cost at the counter will include several fees on top of your prepaid rate. These are standard for large UK airports but worth understanding before you arrive.

• Concession Recovery Fee (CRF or ACRF): charged by the hire company to recover the cost of operating at DFW Airport, typically 10 to 15% of the base rate.
• Customer Facility Charge (CFC): a per-day fee, approximately US$4.50 to US$5.00 per day, covering the cost of the consolidated Rental Car Centre that serves all Dallas SUV and car hire companies.
• State and local hire taxes: Texas applies a 6.25% state tax, plus local surcharges that bring the combined rate to approximately 13.25% in Dallas.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are listed as payable at the point of collection. If your confirmation states "Taxes and Fees: Included," you should not be billed separately for those items at the Dallas counter. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply.

To reduce airport fees, some renters choose off-airport Dallas SUV hire locations, which avoid the CFC and concession charges, though availability and selection may differ.

Yes, a physical major credit card in the main driver’s name is required to hire a SUV in Dallas. It is used for the security deposit hold at the counter and cannot be substituted with a debit card, prepaid card, or digital wallet.

Key requirements for your credit card at the Dallas SUV hire counter:

• The driver’s name must be printed on the physical card.
• The card must belong to the main driver, not a travel companion or family member.
• You must have sufficient available credit to cover the deposit hold, typically US$300 to US$400 for a standard SUV in Dallas, and potentially higher for premium classes.
• Virtual or single-use card numbers are not accepted, even if you prepaid your booking online.

Even if you fully prepaid your Dallas SUV hire before arrival, you are still required to present a physical credit card at collection for the hold. Bring a backup credit card in your own name in case your primary card is declined. If your card is issued by a non-UK bank, notify your bank of your travel dates to prevent the in-person authorisation from being flagged as fraud.

Yes, most bookings include travel assistance coverage through Terrawind Global Protection, which can be valuable if an incident occurs while driving your Dallas SUV on Texas highways or in less-populated areas outside the city.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, contact Terrawind at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your booking confirmation number ready when you call.

Important limitation: this coverage applies only to travellers who are not residents of the United States or Canada. If you are a US or Canadian resident hiring a SUV in Dallas, you do not qualify for this benefit. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

This travel assistance does not replace CDW/LDW for damage to the Dallas SUV itself, nor does it cover third-party liability to other vehicles or people.

Yes, you can add an additional driver to your Dallas SUV hire, either as part of your rate or for a fee payable at the counter.

If your booking confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, the daily fees by partner are:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Requirements for adding a driver to your Dallas SUV hire:

• The additional driver must be physically present at the Dallas collection point.
• They must present a valid driver’s licence and sign the hire agreement.
• They must meet the minimum age requirements. For Avis, Budget, and Payless, additional drivers must be at least 25 years old.
• If their licence is not in a Latin alphabet, an IDP is also required.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the Dallas SUV may void your cover.

The minimum age to hire a SUV in Dallas without additional surcharges is 25. Drivers aged 21 to 24 can hire in Texas but will be subject to a daily young-renter surcharge, and most SUV classes are restricted to drivers 25 and older.

Age rules for Dallas SUV hires by partner:

• Avis, Budget, and Payless: US$13 per hire day young-renter surcharge, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Vehicle class restrictions are important for Dallas SUV hires. Full-size SUVs, premium SUVs, and specialised vehicles typically require the driver to be at least 25. Compact and intermediate SUV classes may be available to drivers aged 21 to 24, subject to the surcharge.

One exception: travellers from Latin America and the Caribbean aged 21 to 24 may have the young-renter fee waived on eligible Avis or Budget rates, but only for specific vehicle categories and only when the waiver is explicitly shown on the booking confirmation. Check your confirmation to verify eligibility before arriving at the Dallas counter.

Dallas SUV hires use a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return on your Dallas SUV:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During the hire, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
• Before returning your Dallas SUV, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
• Keep the final fuel receipt showing the date, time, and station address.

If you return the Dallas SUV below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

For after-hours returns at the DFW Rental Car Centre, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation.

Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage reduces your financial liability for damage to your Dallas SUV hire in the event of a collision, theft, or vandalism.

What CDW/LDW typically covers for a Dallas SUV hire:

• Damage to the hire SUV caused by a collision or covered incident.
• Theft or vandalism of the vehicle.
• Repairs or the vehicle's value up to the policy limits, minus any applicable excess.

What CDW/LDW does not cover:

• Third-party liability, meaning injury or property damage you cause to other people or vehicles. For that, you need LIS/ALI/SLI cover.
• Damage from prohibited use such as off-road driving, drink-driving, or unauthorised drivers.
• Tires, wheels, undercarriage, roof, or keys, unless specifically included.
• Incidents not reported promptly to the hire company.

Check your Dallas SUV booking confirmation to see whether CDW/LDW is included in your rate and whether a deductible applies. If a deductible is listed, that is your out-of-pocket amount per incident. All drivers must be named on the hire agreement for cover to apply. Report any incident immediately using the contact number on your hire agreement.

Returning your Dallas SUV at DFW Airport is handled through the same consolidated Rental Car Centre used for pickup.

Steps for returning your Dallas SUV hire:

• Refuel your SUV within approximately 10 miles of the airport before heading in, to comply with the Full-to-Full fuel policy and avoid refuelling charges.
• Follow motorway signs directing you to the DFW Rental Car Centre. Drive to your hire company's designated return bay or garage level within the centre.
• A staff member will check in the vehicle. Keep your fuel receipt and take a photo of the odometer and fuel gauge at return.
• After dropping off the Dallas SUV, go upstairs in the Rental Car Centre and board the free purple shuttle back to your terminal. Shuttles run 24 hours a day, 7 days a week, every 8 minutes, and are labelled by terminal letter (A through E).

For after-hours returns, key drop facilities are available at the Rental Car Centre and the shuttle continues to operate around the clock, so you can return your Dallas SUV at any time.

After return, monitor your credit card statement. Toll charges from Dallas area roads such as the North Texas Tollway may appear days or weeks after the hire concludes, as toll agencies process invoices in batches.