Payless Car Rental in Columbus

Hola Car Rentals is the only premium partner of the top car rental brands operating in Columbus, including Payless, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Payless rental experience and peace of mind throughout your trip in Columbus.

No. With Hola Car Rentals, all costs and charges for your Payless booking in Columbus are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Payless counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Payless counter in Columbus charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Payless to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter in Columbus is located at 4106 International Gateway, Columbus, OH 43219, inside the consolidated car rental facility that serves multiple rental brands at John Glenn Columbus International Airport (CMH).

After you deplane, follow the purple rental car shuttle signs on the arrivals level to board the airport consolidated car rental shuttle bus. The shuttle takes you from the terminal directly to the rental facility. Once there, proceed to the Payless counter on the first floor. You may be asked to present your flight itinerary for verification. Your vehicle will be waiting on the ready line outside the facility.

Because Payless shares this consolidated facility with other brands, look for the Payless signage on the first floor rather than a dedicated building. Allow extra time for the shuttle ride when planning your pickup.

The Payless counter at Columbus Airport (CMH) operates on the following schedule:

• Sunday through Thursday: 8:00 AM to 10:00 PM
• Friday and Saturday: 8:00 AM to 9:00 PM

After-hours vehicle returns are available at the Columbus facility, so you can drop off your car outside of staffed hours. However, if your flight arrives after the counter closes, you will not be able to pick up a new Payless rental until the counter reopens.

If your flight is delayed by less than 24 hours from your original pickup time, Payless will hold your Columbus reservation. If the delay exceeds 24 hours, contact support as soon as possible, since changes are not guaranteed and the booking may be forfeited without a refund if the hold window passes.

Yes, toll roads exist in Ohio that can affect your Payless rental in Columbus, particularly if you plan to travel beyond the city.

The main toll road is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west route connecting Indiana to Pennsylvania and passing near Toledo, Cleveland, and Akron. Tolls are collected electronically via E-ZPass or by cash and credit card at plazas. Typical passenger vehicle rates for a full crossing are approximately US$19 with E-ZPass or US$27.75 by cash or credit card.

Your Payless rental vehicle in Columbus will come equipped with an electronic toll device. At the counter you can choose between:

• An unlimited toll package, typically US$11 to US$25 per day depending on the program
• A pay-per-use option, where actual toll charges plus administrative or processing fees are billed to your card after the rental

If you opt out of the rental company program, you can pay tolls manually at cash or credit plazas where available. Be aware that unpaid tolls result in notices sent to Payless, which then charges the toll amount plus administrative fees to your card. Ohio has no congestion charges or city-center driving fees in Columbus.

Yes, all bookings made through Hola Car Rentals, including Payless rentals in Columbus, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.

This is especially useful if you drive the Ohio Turnpike or any other toll road during your Columbus trip, since toll costs can add up quickly on longer routes across Ohio.

To claim your cashback after returning your Payless vehicle in Columbus:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To pick up your Payless rental in Columbus, you must bring the following physical documents:

• Your original, unexpired driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or proof of onward travel

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

All documents presented at the Payless counter in Columbus must be physical originals. Digital copies on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit hold.

Yes, Payless in Columbus charges a young driver surcharge for renters between the ages of 21 and 24. The standard rate for Payless is US$13 per rental day plus applicable taxes, with a maximum charge of US$65 plus taxes for the rental period.

Drivers must be at least 21 years old to rent from Payless in Columbus. Drivers under 25 are also restricted from renting certain vehicle classes, including full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium vehicles. Economy, compact, and intermediate categories are generally available to under-25 renters.

Note that for Payless in Columbus, any additional driver must also be at least 25 years old at the time of pickup. If an additional driver is under 25, they may be denied or subject to a separate surcharge depending on location rules.

The young driver surcharge is paid at the counter and is not included in your prepaid rate.

Yes, a major credit card in the main driver's name with the driver's name printed on the card is required to pick up your Payless rental in Columbus. The card is used to place a temporary security hold, not a charge, on your available credit at the time of pickup.

For standard vehicles in the United States, typical security holds range from approximately US$300 to US$400, though the exact amount is set by the Payless counter in Columbus and may vary by vehicle class or season.

• Debit cards are not accepted for the security deposit hold
• Prepaid or virtual cards are not accepted
• The card must be physically present at the counter with the driver's name printed on it
• Even if you prepaid your booking online, you must still present a physical credit card at the Columbus Payless counter

The hold is released after you return the vehicle, but your bank controls when the credit becomes available again, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined.

Yes, you can add an additional driver to your Payless rental in Columbus, but fees and conditions apply.

If your booking confirmation does not show an additional driver as included, Payless in Columbus charges US$13 per rental day plus taxes, with a maximum of US$65 plus taxes for the full rental period. This fee is paid at the counter and is not part of your prepaid rate.

Important conditions for adding a driver at the Payless counter in Columbus:

• The additional driver must be physically present at pickup to show a valid driver's license and sign the rental agreement
• For Payless in Columbus, additional drivers must be at least 25 years old at the time of pickup
• The additional driver must meet the same document requirements as the main driver, including an IDP if their license uses a non-Latin alphabet
• Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage

If you need to add a driver after pickup, you must visit a Payless branch in person to update the agreement. Remote requests by phone or chat are generally not sufficient.

Most bookings made through Hola Car Rentals, including Payless rentals in Columbus, include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving in or around Columbus.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Payless rental vehicle itself (that is handled by CDW/LDW) or third-party liability to others. Pre-existing medical conditions are excluded. Always review the full terms in your booking confirmation.

The insurance included in your Payless rental in Columbus depends on the rate plan you selected when booking through Hola Car Rentals. Check your booking confirmation for the specific coverages listed.

The two main protections to look for are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Columbus. Some U.S. states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage up to US$300,000.

Neither CDW nor LDW covers tires, undercarriage, roof, or personal belongings. Only drivers named on the rental agreement are covered. If an incident occurs, notify Payless immediately using the number on your Columbus rental agreement and gather photos, location details, and any police report number.

Payless rentals in Columbus follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Columbus facility.

When returning your Payless vehicle in Columbus:

• Refuel within approximately 10 miles or 15 km of the return location at 4106 International Gateway so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. Fuel charges are separate from the security deposit hold.

Yes, one-way rentals with Payless in Columbus are possible, but a drop-off fee may apply depending on your return location.

When you search for a one-way rental on the Hola Car Rentals website with a different return city, the system will calculate whether a drop-off fee applies for that specific route. If a fee applies, it will appear under the "To pay at destination" section during checkout and on your booking confirmation. This fee is paid at the Payless counter in Columbus at pickup and cannot be prepaid.

General patterns to expect:

• Returning to a different city within Ohio or to another state typically incurs a drop-off fee that varies by distance and vehicle class
• Cross-country or remote routes may carry higher fees or may not be permitted
• Same-city airport to downtown returns often have no drop-off fee

If you need to change your return location after booking, be aware that the route will be repriced and the drop-off fee may increase. Cross-border one-way rentals, such as driving from Columbus into Canada, may be restricted or require prior authorization from Payless.

Yes, there are a few driving conditions in Columbus worth knowing before you collect your Payless rental.

Downtown Columbus has been converting several historically one-way streets back to two-way traffic. For example, Front Street and Marconi Boulevard were converted to two-way operation around late 2024. If you are accustomed to two-way streets from your home country, this is actually a return to a more familiar layout, but be aware that:

• Signage and lane markings in recently converted areas may still be transitional, so follow posted signs carefully
• Some streets may have temporary lane closures during ongoing conversion work
• Navigation apps may not yet reflect the latest changes, so allow extra time in downtown Columbus

Ohio has no congestion charges, emissions zones, or city-center driving fees that would affect your Payless rental in Columbus. Fuel prices in Columbus average approximately US$3.74 per gallon for regular unleaded, which is slightly below the National average, making refueling near the Payless return location at 4106 International Gateway relatively affordable.

Standard U.S. driving rules apply: drive on the right side of the road, observe posted speed limits, and carry your driver's license and rental agreement at all times.