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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 19 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

How do I get from the Cleveland Hopkins Airport terminal to the rental car facilities if I’m arriving with checked bags and a tight connection?
After collecting your luggage from the baggage claim area, follow the overhead signs for Ground Transportation and Rental Car Return. Cleveland Hopkins International Airport (CLE) has a consolidated rental car facility located a short distance from the main terminal. You will need to board a dedicated shuttle bus, which runs continuously 24/7, to reach the rental counters. While the shuttles are frequent, it's wise to budget at least 15 to 20 minutes for the entire process of walking to the shuttle stop, waiting, and the ride itself to ensure you stay on schedule.
If my flight lands after midnight at CLE, what’s the smoothest plan for picking up a rental car without getting stuck waiting around?
The key to a smooth late-night pickup is to have all your reservation details readily accessible on your phone or printed out. Once you land, proceed directly to the rental car shuttle pickup area as the facility is separate from the terminal. The shuttles operate around the clock, ensuring you can get there regardless of your arrival time. Having your driver's license and other necessary information handy will expedite the process at the counter. This preparation helps minimize delays and gets you on the road to your destination more quickly, even in the early morning hours.
What’s the easiest route out of Cleveland Hopkins to reach downtown Cleveland during weekday rush hour without confusing interchanges?
For the most straightforward drive to downtown Cleveland from the airport during rush hour, take I-71 North. While it experiences heavy traffic, its interchanges are generally less complex for a first-time visitor than other options. Follow I-71 North for approximately 9 miles, then take exit 170B for I-90 East. From I-90 East, you can use exits for East 9th Street, Prospect Avenue, or Superior Avenue to enter the heart of downtown. Using a GPS is highly recommended to navigate the final city streets to your specific destination.
Which Cleveland neighborhoods are the most stressful for first-time drivers because of one-way streets, sudden lane drops, or tricky turns?
First-time drivers in Cleveland may find Downtown the most challenging due to its grid of one-way streets, high pedestrian traffic, and numerous traffic lights. The Ohio City neighborhood, particularly around the West Side Market, can also be tricky with its narrow streets and limited parking. Additionally, the University Circle area presents its own challenges with complex intersections and roundabouts connecting major cultural institutions. It's best to approach these areas with patience, use a reliable navigation app, and be prepared for sudden stops or turns.
If I’m staying near Playhouse Square, where should I plan to park the car so I’m not circling blocks right before a show?
To avoid stress before a show at Playhouse Square, your best strategy is to utilize one of the many designated parking garages in the district. The Playhouse Square garage itself is the most convenient, offering direct indoor access to the theaters. Several other large, multi-level garages are located within a one- or two-block radius, often with slightly lower event rates. Arriving at least 45 minutes before curtain time is advisable, as this allows you to park and walk to your theater without rushing, even if your first-choice garage is full.
What should I know about driving to a Browns, Guardians, or Cavaliers game and timing my arrival so I’m not stuck in postgame gridlock?
Driving to a major sporting event in downtown Cleveland requires strategic timing. For any game, plan to arrive at least 90 minutes early to secure parking in a lot or garage near the stadium or arena, as street parking is scarce. To avoid postgame gridlock, consider delaying your departure by enjoying a post-game meal or drink at a nearby restaurant. Alternatively, parking a bit further away from the venue, perhaps a 10-15 minute walk, can give you easier access to the main highways when leaving, bypassing the most immediate congestion.
If I’m planning a Rock & Roll Hall of Fame day, what’s the best way to handle parking and waterfront traffic flow?
The most convenient parking for the Rock & Roll Hall of Fame is the adjacent lot, though it can fill up quickly on busy days. Several other parking garages are available nearby, including those for the Great Lakes Science Center and throughout the North Coast Harbor area. Traffic along the waterfront, especially on Erieside Avenue, can be slow, so it's best to approach from East 9th Street. Arriving earlier in the day, particularly on weekends, will give you the best chance at prime parking and a more relaxed start to your visit.
How early should I head to the West Side Market on a weekend if I want to find parking nearby without a long walk?
To secure convenient parking at the West Side Market on a weekend, aim to arrive shortly after it opens, ideally before 9:00 AM. The market has its own dedicated parking lot, but it fills up extremely fast due to the market's popularity. Arriving early not only guarantees a spot but also allows you to experience the market when it's slightly less crowded. If you arrive later, be prepared to search for street parking in the surrounding Ohio City neighborhood, paying close attention to posted time limits and restrictions.
What’s the easiest way to do an Ohio City–Tremont–Downtown loop by car without constantly needing U-turns or awkward left turns?
A logical driving loop starts in Ohio City. From there, take West 25th Street south and follow signs for I-90 East/I-71 North, then quickly exit onto US-422/I-490 East toward Tremont. After exploring Tremont, get back on I-490 West to I-71 North, which will take you across the Innerbelt Bridge into Downtown. To return to Ohio City from Downtown, take a major westbound street like Superior or Lakeside Avenue to the Detroit-Superior Bridge. This route minimizes difficult turns and utilizes major arteries for smoother transitions between neighborhoods.
If I’m visiting the Cleveland Museum of Art and University Circle, what’s the most practical approach for parking and moving between nearby attractions?
The most practical strategy for visiting University Circle is to park once and explore the area on foot. The Cleveland Museum of Art has its own large parking garage, which is centrally located and ideal for a day-long visit. From there, you can easily walk to the Cleveland Museum of Natural History, the Cleveland Botanical Garden, and the Western Reserve Historical Society. This approach saves you the hassle of finding new parking at each stop and allows you to enjoy the beautiful architecture and green spaces of the neighborhood.
What’s it like driving around Lakewood and the near west suburbs compared with driving in the city center?
Driving in Lakewood and other near west suburbs is generally less intense than navigating downtown Cleveland. These areas feature a mix of main thoroughfares like Detroit Avenue and Madison Avenue, along with a dense grid of residential streets. While traffic can be steady, you won't encounter the same level of one-way streets or complex highway interchanges as in the city center. However, be mindful of lower speed limits on side streets, pedestrian crosswalks, and the availability of on-street parking, which can be competitive in commercial districts.
How do I plan a day trip from Cleveland to Cuyahoga Valley National Park with minimal backtracking between trailheads and viewpoints?
To explore Cuyahoga Valley National Park efficiently, plan a linear route from north to south or vice versa. A good approach is to start at the northern end, perhaps at the Canal Exploration Center, and drive south along Riverview Road, which parallels the river and the Towpath Trail. This scenic road provides access to major trailheads like Brandywine Falls and the Boston Mill Visitor Center. By working your way down the valley, you can visit key sites in a logical order and end your day near the southern part of the park without unnecessary backtracking.
Which entrances or parking areas are typically easiest for a first visit to Cuyahoga Valley National Park when lots fill up?
For a first-time visitor, starting at the Boston Mill Visitor Center is an excellent choice as it offers ample parking and park information. If popular lots like Brandywine Falls are full, consider less-crowded alternatives such as the parking areas for the Ledges Trail or the Everett Road Covered Bridge. Another strategy is to park at a trailhead for the Ohio & Erie Canal Towpath Trail, like the one at Station Road Bridge, which provides access to miles of scenic walking and biking away from the main attractions.
If I want to combine Brandywine Falls, the Towpath Trail, and a scenic train ride, how should I time the driving portions?
To best coordinate this trip, start your day early at Brandywine Falls to secure parking and enjoy the view before crowds arrive. From there, it's a short drive to a Towpath Trailhead, such as Boston Mill or Peninsula, where you can park for a walk or bike ride. Check the Cuyahoga Valley Scenic Railroad schedule in advance and plan to board at a station like Peninsula or Rockside Road. Driving between these key locations is relatively quick, so the main challenge is aligning your activities with the train's departure and arrival times.
What’s the most straightforward driving plan for seeing both the Cleveland Metroparks Zoo and Edgewater Park in the same day?
The most direct route involves using the highways to connect these two destinations. After visiting the Zoo, take I-71 North toward downtown Cleveland. Merge onto I-90 West and then take Exit 192 for the West Shoreway (Route 2). Follow the Shoreway west for a few miles, and you will see clear signs for the Edgewater Park exit. This route is mostly highway-based, helping you avoid slower city streets and making the transition between the two parks relatively quick, typically under 20 minutes without heavy traffic.
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