Payless Car Hire
in West Palm Beach

Hola Car Rentals is the only premium partner of the top car hire brands operating in West Palm Beach, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in West Palm Beach.

No. With Hola Car Rentals, all costs and charges for your booking in West Palm Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in West Palm Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter in West Palm Beach is not inside the Palm Beach International Airport (PBI) terminal. Instead, Payless operates from an off-airport facility at 2005 Belvedere Rd, West Palm Beach, FL 33406, approximately 1.2 miles from the terminal.

When you arrive at PBI, head to Level One Baggage Claim, where rental company representatives and courtesy phones are located. From there, take the Payless shuttle bus to the Belvedere Rd facility. The shuttle runs regularly, with a wait of up to 10 minutes, and the ride takes only a few minutes. There is no shuttle fee.

Plan for approximately 30 to 60 minutes from baggage claim to driving away, accounting for shuttle wait time, the short ride, and counter processing. If you are not arriving via PBI, you will need to arrange your own transport directly to 2005 Belvedere Rd, as there is no separate downtown West Palm Beach counter.

The Payless car hire facility in West Palm Beach is open daily from 7:00 AM to 11:00 PM, seven days a week, at 2005 Belvedere Rd, West Palm Beach, FL 33406.

If your flight arrives before 7:00 AM or after 11:00 PM, keep the following in mind:

• Shuttles from PBI to the Payless West Palm Beach facility run from approximately 4:00 AM to 1:00 AM and stay for the last flight of the day.
• If the counter is closed on arrival, take the shuttle to the Belvedere Rd facility for assistance.
• Rental companies will generally hold your booking for up to 24 hours from the original pickup time if your flight is delayed.

If your delay exceeds 24 hours, contact your booking provider as soon as possible. Always confirm your pickup time matches the Payless West Palm Beach operating hours when booking.

Almost all toll roads in and around West Palm Beach are cashless, meaning there are no traditional cash booths. Florida uses the SunPass and E-PASS electronic systems, and most gantries bill vehicles either via a transponder or by photographing the licence plate (known as Toll-by-Plate or Pay-By-Plate).

Your Payless hire vehicle in West Palm Beach will already include an electronic toll device or plate-based billing. At the counter, you have two options:

• Purchase an unlimited toll package from Payless at approximately US$7.95 per day (capped at US$37.95 per month) when tolls are incurred. This covers all toll usage during your hire.
• Decline the package and pay per use. In this case, Payless will charge the toll amount plus administrative processing fees to your credit card, sometimes days or weeks after you return the vehicle.

If you plan to use your own visitor toll pass, inform the Payless West Palm Beach counter agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.

Yes, you can get cashback on tolls paid during your Payless hire in West Palm Beach through the Hola Car Rentals Tolls Cashback benefit, which is included with every booking.

Florida's toll roads near West Palm Beach are cashless and use SunPass or plate-based billing, so toll charges are common on expressways and the Florida Turnpike. Hola Car Rentals reimburses the lesser of your total tolls paid or up to 5% of your booking total.

To claim your cashback after returning your Payless vehicle in West Palm Beach:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Payless counter, and a toll receipt or statement showing charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

When collecting your Payless hire car in West Palm Beach, you must present the following physical documents at the counter:

• Your original, unexpired driver's licence in the main driver's name.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight tickets or cruise documents (required for international visitors).

If your driver's licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the Payless West Palm Beach counter. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

When you pick up your Payless hire in West Palm Beach, a temporary authorisation hold will be placed on your credit card. In the United States, this hold is typically around US$300 to US$400 for standard vehicles, though the exact amount varies by vehicle class, hire duration, and the specific Payless location.

Important things to know about the deposit:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
• Your bank or card issuer controls when the hold disappears from your account, which can take up to 15 business days after return.
• You must present a physical major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at the Payless West Palm Beach counter.
• Premium or speciality vehicle classes may require a higher hold amount.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Yes, you can add an additional driver to your Payless hire in West Palm Beach, either as part of your rate or by paying a fee at the counter.

If your booking confirmation explicitly states that an additional driver is included at no charge, present that confirmation at the Payless West Palm Beach counter. If it is not included, Payless charges US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes.

Requirements for adding an additional driver at the Payless West Palm Beach counter:

• The additional driver must be physically present at pickup with a valid driver's licence (and IDP if required).
• For Payless in West Palm Beach, additional drivers must generally be at least 25 years old at the time of pickup.
• Both the main driver and the additional driver must sign the rental agreement.
• Only drivers listed on the agreement are covered by protections such as CDW/LDW.

If you need to add a driver after pickup, visit the Payless facility at 2005 Belvedere Rd, West Palm Beach, to update the agreement in person.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if something goes wrong during your Payless hire in West Palm Beach or while driving Florida's highways and expressways.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

This benefit does not cover damage to the Payless hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI).

To reach the assistance line 24 hours a day, 7 days a week: call +1 888 980 9992 (toll-free), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit. Always check your booking confirmation for the exact terms and coverage limits that apply to your West Palm Beach hire.

The minimum age to hire from Payless in West Palm Beach without a young-renter surcharge is 25. Drivers aged 21 to 24 may still hire but will be charged a daily young-renter fee on top of the base hire rate.

Key age rules to know for your Payless West Palm Beach hire:

• Drivers under 25 are subject to a daily underage surcharge, which can add up significantly over a multi-day hire.
• Many vehicle classes, including full-size, SUVs, convertibles, luxury, and premium categories, are restricted to drivers aged 25 and older.
• For Payless in West Palm Beach, additional drivers must also generally be at least 25 years old.
• Florida is not one of the states (like New York or Michigan) that requires hire companies to accept drivers as young as 18, so the standard 21-minimum with surcharge applies.

Regardless of age, all drivers must present a valid driver's licence, and a major credit card in the main driver's name is required for the security deposit. If you are unsure whether your age affects your eligibility for a specific vehicle class at the West Palm Beach Payless location, confirm before booking.

Yes, one-way hires from Payless in West Palm Beach to another city are possible, but a drop-off fee may apply depending on your return location, the distance, and the vehicle class.

Here is what to expect:

• Routes between different cities or states typically carry a one-way drop-off fee, which varies by distance and vehicle category.
• The fee is not prepaid and will appear under the "To pay at destination" section of your booking confirmation.
• Cross-border one-way hires (for example, returning to another country) are often restricted or carry significantly higher fees.
• The drop-off fee is separate from fuel, tolls, and taxes, though it is usually taxable locally.

When booking your Payless West Palm Beach hire, select your intended return location during the search. The system will calculate and display any applicable drop-off fee before you confirm. If you change your return location after booking, the fee may be recalculated and could increase. Always verify the drop-off fee shown on your confirmation matches what the Payless counter presents at pickup in West Palm Beach.

Payless hire in West Palm Beach follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return near the West Palm Beach Payless facility at 2005 Belvedere Rd:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.
• For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge.

If you return the Payless vehicle in West Palm Beach below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the tank full is always the most cost-effective option.

Payless hire in West Palm Beach may include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depending on the rate plan you select. Always check your booking confirmation to see exactly what is included before arriving at the West Palm Beach Payless counter.

Here is a summary of the main coverages relevant to your hire:

• CDW/LDW: Reduces your financial liability for damage to the Payless hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended for West Palm Beach hires.
• CDW/LDW does not cover third-party liability, your personal injuries, or your belongings. These require separate cover.

At the Payless West Palm Beach counter, review the hire agreement carefully before signing. Decline any optional extras you do not want, and ensure the coverages shown match your booking confirmation. If you are charged for something not listed on your confirmation, keep all paperwork and contact your booking provider after the hire ends.

All Payless hire returns in West Palm Beach go to the same off-airport facility at 2005 Belvedere Rd, West Palm Beach, FL 33406, regardless of whether you originally collected via the PBI airport shuttle or drove directly from the city.

Steps for a smooth return:

• Refuel the vehicle near the return location before arriving, keeping your receipt as proof of a full tank.
• Return the car during operating hours, which are 7:00 AM to 11:00 PM daily.
• If returning after 11:00 PM, the shuttle from PBI runs until approximately 1:00 AM and stays for the last flight. Contact the Payless West Palm Beach facility in advance to confirm any after-hours key drop procedures.
• Take photos of the vehicle's condition and fuel gauge at return.
• Request a final receipt or closing contract from the Payless agent and keep a copy for your records.

After returning your Payless vehicle in West Palm Beach, monitor your credit card statement. Toll charges and any other usage-based fees may appear days or even weeks after the hire ends, as toll agencies process invoices in batches.