Payless Car Hire
in San Diego

Hola Car Rentals is the only premium partner of the top car hire brands operating in San Diego, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in San Diego.

No. With Hola Car Rentals, all costs and charges for your booking in San Diego are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in San Diego charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter in San Diego is located at the Consolidated Rental Car Centre (CRC), 3355 Admiral Boland Way, Suite R179, San Diego, CA 92101. It is not inside the airport terminals and cannot be reached on foot.

After collecting your baggage, follow the Ground Transportation or Rental Car Shuttle signs. From Terminal 1, use the pedestrian crossing to the Ground Transportation Centre. From Terminal 2, use the crossing outside baggage reclaim to the Transportation Plaza. Board the free shuttle bus, which runs 24 hours a day, 7 days a week. The journey to the CRC takes approximately 10 to 15 minutes.

Once at the CRC, proceed to the Payless counter at Suite R179, present your driving licence, credit card in the main driver’s name, and your booking confirmation. Inspect the vehicle in the garage before driving away.

From landing to departure, allow 30 to 60 minutes in total, accounting for baggage reclaim, shuttle wait, the journey itself, and counter processing. The Payless counter at the San Diego CRC is open daily from 6:00 AM to 11:00 PM.

San Diego itself has very limited toll exposure, but if you drive north towards Los Angeles or into Orange County during your Payless hire, you will encounter California's cashless FasTrak toll system. No cash lanes exist, and out-of-state transponders such as E-ZPass or SunPass are not accepted.

At the Payless counter in San Diego, you will typically have two options:

• Purchase an unlimited toll package at approximately US$11 to US$25 per hire day, which covers all toll usage during the hire period.
• Decline the package and pay per use. In this case, Payless will charge the actual toll amount plus administrative processing fees to your card, often days or weeks after you return the vehicle.

You may also opt out entirely and pay tolls directly through the toll agency's website or app, or use a compatible personal FasTrak account linked to the vehicle's licence plate. If you plan to do this, inform the Payless agent at the San Diego counter so they can deactivate the vehicle's default toll device and prevent duplicate charges.

Common toll facilities you may encounter include Orange County toll roads (SR-73, SR-133, SR-241, SR-261) and express lanes on I-10 and I-110 in the Los Angeles area, where solo drivers must have an active FasTrak to avoid violations.

To collect your Payless hire in San Diego, you must bring the following physical documents. Digital copies are not accepted at the counter.

• A valid, original driving licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold. Debit and prepaid cards are not accepted.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

If your driving licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and is not valid without the original licence.

For Payless in San Diego, the additional driver must also be present at pickup with their own valid licence and must be at least 25 years old. Make sure all names match across your licence, passport, and credit card to avoid issues at the counter.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Payless hire in San Diego and any toll roads you use during the trip.

While San Diego itself has very limited toll exposure, driving north towards Los Angeles or into Orange County will take you through California's FasTrak cashless toll network, including express lanes and Orange County toll roads. Any tolls you pay on those routes are eligible for the cashback benefit.

How it works: Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25.

To claim your cashback after returning your Payless vehicle in San Diego:

• Email [email protected] within 30 days of vehicle return.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions are not accepted.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to pick up your Payless hire in San Diego. Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit hold.

At the Payless counter in San Diego, a temporary authorisation hold will be placed on your card. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount depends on the vehicle class and location.

A few things to bear in mind before arriving at the counter:

• The card must be physically present. Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit.
• The name on the card must match the main driver’s name on the hire agreement.
• Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.
• Bring a backup credit card in your own name in case your primary card is declined.

Even if you prepaid your Payless booking in San Diego through Hola Car Rentals, you must still present a physical credit card at pickup for the security hold.

Payless applies a young driver surcharge in San Diego for renters between the ages of 21 and 24. The standard fee for Payless is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes per hire period.

Drivers under 21 are generally not eligible to rent with Payless in San Diego. The minimum age without a surcharge is 25.

Additional restrictions apply to younger renters:

• Vehicle class limitations apply. Categories such as full-size, SUV, premium, luxury, convertible, minivan, and van are typically restricted to renters aged 25 and older.
• The additional driver for a Payless hire in San Diego must also be at least 25 years old.
• A valid driving licence and a major credit card in the renter’s name are still required regardless of age.

If you are between 21 and 24 and booking a Payless hire in San Diego, select economy, compact, or intermediate vehicle classes to avoid class-based restrictions. The young driver surcharge is paid at the counter and is not included in the prepaid rate.

When returning your Payless hire in San Diego, drive back to the same Consolidated Rental Car Centre (CRC) at 3355 Admiral Boland Way. Follow the Rental Car Return signs as you approach the facility and enter the dedicated Payless return lanes for a vehicle inspection.

A few important steps to follow before and during return:

• Refuel the tank before arriving at the CRC. The standard fuel policy is full to full, meaning you received the car with a full tank and must return it full. Refuel within approximately 10 miles of the return location to avoid the tank dropping below full before you arrive.
• Keep your fuel receipt as proof in case a charge is disputed.
• Take a photo of the dashboard showing the fuel gauge and odometer at the time of return.

After the Payless agent completes the inspection, take the free 24-hour shuttle back to the San Diego airport terminals. Shuttles run continuously, so no advance booking is needed for the return journey.

The Payless counter in San Diego closes at 11:00 PM daily. If you are returning after that time, the CRC itself remains open 24 hours. Confirm key drop-off arrangements with Payless directly if you expect a late return, and keep all paperwork until your final receipt is issued.

When picking up a Payless hire at San Diego International Airport, expect additional fees and taxes on top of your prepaid rate. These are charged at the counter and are not included in the base booking price unless your confirmation explicitly states otherwise.

Typical charges at the San Diego airport location include:

• Airport concession recovery fee: approximately 10 to 12% of the base hire rate, charged by Payless to recover the cost of operating at the airport.
• Customer facility charge (CFC): approximately US$4.50 to US$10 per hire day, covering the cost of the Consolidated Rental Car Centre where Payless operates.
• City of San Diego hire car tax: 10% of the hire rate.
• Vehicle licence recovery fee and other local surcharges: typically 2 to 3% combined.

In total, airport-related add-ons at the San Diego Payless location can increase your final bill by 25 to 35% compared to the base rate. This is higher than many non-airport hire locations in the United States.

If cost is a priority, Payless also has an off-airport location at Admiral Way, San Diego, CA 92154, where airport concession fees do not apply, potentially reducing the total cost by 20 to 40%. That location offers direct counter collection without a shuttle.

Review your Hola Car Rentals booking confirmation carefully to understand which fees are included and which are payable at the counter.

Yes, you can add an additional driver to your Payless hire in San Diego, but the driver must be present at the counter during pickup with their own valid driving licence.

Whether the additional driver fee is included or charged at the counter depends on the rate you selected. Check your Hola Car Rentals confirmation for the line that states additional driver free of charge. If it does not appear, the standard Payless fee applies:

• US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes per hire period.

Important conditions for adding a driver to a Payless hire in San Diego:

• The additional driver must be at least 25 years old at the time of pickup. Payless does not accept additional drivers under 25 in San Diego.
• The additional driver must meet the same document requirements as the main driver, including a valid licence and, if applicable, an International Driving Permit for non-Latin alphabet licences.
• Both the main driver and the additional driver must sign the hire agreement at the counter.
• Only drivers listed on the agreement are covered by the rental protections such as Collision Damage Waiver and liability cover.

If someone drives the Payless vehicle in San Diego who is not listed on the agreement, cover may be void and additional charges could apply.

Yes, San Diego has a few road features that can catch first-time renters off guard, especially if you are unfamiliar with local street layouts.

Advisory bike lanes: Certain streets in San Diego, including Gold Coast Drive in Mira Mesa and Evergreen Street in Point Loma, use an experimental advisory bike lane layout. In this design, there is a single shared car lane in the centre of the road. When overtaking oncoming vehicles, drivers are expected to veer into the adjacent bike lanes. This differs from standard UK road designs and has caused confusion among visitors. These layouts were paused after community feedback but may still be encountered.

Managed express lanes: The I-15 and SR-78 interchange features HOT (High Occupancy Toll) express lanes with dynamic pricing. Solo drivers must have an active FasTrak transponder to use these lanes legally. Entering without one can result in a violation. Your Payless hire in San Diego will include a toll device, but confirm at the counter whether it is active for express lane use or whether you need to enrol in the toll programme.

Integrated corridor management on I-15: Electronic signs and synchronised surface street signals activate automatically during incidents, redirecting traffic across 40 alternate routes. This system is more complex than standard motorway signage in most UK cities and can be disorienting if you are not expecting it.

Familiarising yourself with these features before driving your Payless hire in San Diego will help you navigate more confidently.

The insurance coverage included in your Payless hire in San Diego depends on the rate plan you selected when booking through Hola Car Rentals. Review your confirmation carefully to see what is listed.

The two main types of cover relevant to a Payless hire in San Diego are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the Payless hire vehicle itself, including theft and vandalism. A deductible may apply unless your confirmation states zero excess. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS or SLI): This covers bodily injury and property damage you may cause to others while driving the Payless vehicle in San Diego. Some UK states require a minimum level of liability to be included, but not all do. Adding supplementary liability cover is strongly recommended.

Neither CDW nor LDW covers personal injuries to you or your passengers, your personal belongings, or prohibited uses such as off-road driving or driving under the influence.

Cover applies only to drivers listed on the Payless hire agreement in San Diego. Any driver not named on the contract may void the cover entirely. Always add all drivers at the counter and ensure each signs the agreement.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Payless hire in San Diego. However, this cover is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you are eligible, the travel assistance covers up to 5 passengers and includes:

• Medical cover for accidents and non-pre-existing illnesses during your trip.
• Legal assistance in the event of a road accident, which is particularly useful if you are involved in an incident while driving your Payless hire on San Diego highways such as I-15 or SR-163.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

This cover does not include damage to the Payless vehicle itself (that is handled by CDW or LDW) or liability to third parties (covered by LIS or SLI).

If you need assistance at any point during your Payless hire in San Diego, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call.

If you arrive late for your scheduled Payless hire in San Diego, the reservation will generally be held for up to 24 hours from the original pickup time. If your delay is less than 24 hours, you can still collect the vehicle, provided you arrive during the Payless counter's opening hours of 6:00 AM to 11:00 PM daily at the San Diego Consolidated Rental Car Centre.

If your flight is delayed and you will arrive after 11:00 PM, the CRC itself remains open 24 hours and the free shuttle continues to run, but the Payless counter will be closed. In that case, contact Payless directly to confirm whether after-hours arrangements are available for your booking.

If your delay exceeds 24 hours from the original pickup time, the booking may be forfeited with no refund. In that situation, contact Hola Car Rentals as soon as possible:

• WhatsApp: +1 (786) 999-8312
• Email: [email protected]

Changes are not guaranteed once the 24-hour window has passed, but the support team will assist where possible. For flight delays specifically, airlines sometimes provide documentation that can support a rebooking request.

To avoid issues, always monitor your flight status and contact support proactively if you know your arrival at the San Diego Payless counter will be significantly delayed.