Payless Car Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Portland International Airport (PDX) is located inside the on-site Hire Centre, which is directly connected to the terminal via the South Tunnel. No shuttle is needed.

From baggage claim, follow signs to the South Tunnel and walk to the Hire Centre. The Payless counter is on Level 1. Once you complete your hire agreement at the counter, your vehicle will be available on Level 2.

The Payless counter address at PDX is 7240 NE Airport Way, Portland, OR 97218. Counter hours are daily from 5:00 AM to 1:00 AM. If you are arriving outside those hours, plan your arrival accordingly, as no confirmed after-hours pickup option is available.

To pick up your Payless hire car in Portland, you must bring the following physical documents to the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the excess hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents presented at the Payless counter in Portland must be physical. Digital copies are not accepted.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to hire from Payless in Portland.

At the Payless counter in Portland, a temporary authorisation hold will be placed on your credit card at pickup. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location.

• Debit cards and prepaid cards are not accepted for the excess hold
• Virtual or digital-only card numbers are not accepted; you must present the physical card
• The card must have sufficient available credit to cover the hold in addition to any other charges

Even if you prepaid your Portland booking online, you are still required to present a physical credit card at the Payless counter. The hold is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release.

Yes, all Hola Car Rentals bookings, including Payless hires in Portland, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Oregon has very few toll roads. The only active tolls near Portland are on two Columbia River bridges: the Hood River-White Salmon Interstate Bridge (US$2.00 for cars) and the Bridge of the Gods (US$2.00 for cars). Both accept cash or online payment. If you drive to other states during your Portland hire, additional toll roads may apply.

To claim your Tolls Cashback after returning your Payless vehicle in Portland, email [email protected] within 30 days of return with:

• Your Hola Car Rentals reservation confirmation
• A copy of the hire agreement signed at the Payless counter
• A receipt or statement showing toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions after 30 days are not accepted.

Oregon currently has no statewide interstate toll roads, so most driving around Portland in your Payless hire will be toll-free. However, two Columbia River bridges do charge tolls:

• Hood River-White Salmon Interstate Bridge: US$2.00 for cars, or US$1.00 with a Breezby prepaid account. Payment accepted by cash, Breezby account, or online within 7 days via the Port of Hood River.
• Bridge of the Gods: US$2.00 for cars, or US$1.25 with Breezby. Trucks are charged US$3.00 per axle.

Unlike many other U.S. states, Oregon does not use E-ZPass or similar electronic toll networks. These bridges are not cashless, so you can pay directly with cash at the toll booth or online afterwards.

Planned tolls on Interstate 205 bridges near Portland have been paused by the governor until at least 2026, so those routes remain free for now. If you drive your Payless hire beyond Oregon into neighbouring states, different toll systems may apply. Hola Car Rentals Tolls Cashback covers tolls paid anywhere during your hire period.

The Payless counter at Portland International Airport (PDX) is open daily from 5:00 AM to 1:00 AM. This applies seven days a week, including weekends.

If your flight arrives outside these hours, you will not be able to pick up your Payless hire in Portland until the counter reopens at 5:00 AM. No confirmed after-hours pickup or key-drop option is available at the PDX Payless location.

If your flight is delayed by less than 24 hours from your original pickup time, Payless will hold your Portland reservation. If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.

Yes, one-way hires from Payless in Portland are possible in principle, but there are important limitations to be aware of before booking.

Payless operates only one confirmed location in Oregon, at Portland International Airport (PDX). This means that if you want to return the vehicle in another city, you would be doing a true one-way hire to a different state or region, which may involve a drop-off fee.

• One-way fees are route-specific and vary by destination, vehicle class, and season
• The drop-off fee will be shown during the booking process under the section labelled as amounts due at destination
• Some routes may not be available for one-way hires at all

Cross-border one-way hires, such as returning a Portland Payless vehicle in Canada, may be restricted or carry significantly higher fees. Always confirm the terms on your booking confirmation before finalising. If you change your return location after booking, the hire may be re-priced and a new or higher drop-off fee may apply.

Yes, Portland has an extensive and actively expanding network of automated speed cameras that operate 24 hours a day, 7 days a week, and can result in citations that are billed to the renter after the hire ends.

Portland's fixed speed cameras are located on high-crash corridors throughout the city, including:

• NE 82nd Avenue
• SE Powell Boulevard
• SE Division Street
• SE 122nd Avenue
• NE Marine Drive
• SW Barbur Boulevard

Cameras issue citations for speeds of 11 mph or more over the posted limit. Unlike most U.S. cities, Portland's fixed cameras are not subject to the general 4-hour operating limit that applies to mobile speed vans. By 2026, up to 35 fixed cameras are planned across the city.

If a citation is issued against your Payless hire vehicle in Portland, the charge will typically be passed to you by the hire company after the hire ends, along with an administrative processing fee. Keep this in mind when driving in Portland, particularly on the corridors listed above.

Yes, most Hola Car Rentals bookings, including Payless hires in Portland, include Travel Assistance provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

For eligible customers, Travel Assistance covers:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown, accident, or medical emergency during your Payless hire in Portland or on Oregon roads, you can reach the assistance line 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Travel Assistance does not cover damage to the Payless hire vehicle itself (that is covered by CDW/LDW) or third-party liability (covered by LIS/SLI). Check your booking confirmation for the exact terms and coverage limits that apply to your Portland hire.

Portland's downtown core operates on a near-complete one-way street grid, which can be disorienting for first-time visitors driving a Payless hire in the city.

Most downtown streets were converted to one-way pairs in the late 1940s and 1950s. The compact block layout, approximately 200 feet by 200 feet, means that missing a turn can require looping several blocks to get back on course. Key things to know:

• Parallel arterials run in opposite directions, so you cannot simply reverse your route on the same street
• Navigation apps handle the one-way grid well, but always confirm the route before you start driving
• Routes feeding into I-5 and I-84 from downtown can amplify navigation errors if you miss an exit or turn

Outside downtown Portland, streets generally follow a more standard two-way layout. If you are picking up your Payless hire at Portland International Airport (PDX) and heading directly to the motorway, you are unlikely to encounter the one-way grid at all. The one-way system primarily affects driving within the central city area.

Payless hires in Portland follow a Full-to-Full fuel policy. You will receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pickup, verify the fuel gauge with the Payless agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the PDX Hire Centre
• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt as proof in case of any dispute

If you return the Payless vehicle in Portland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

If the vehicle was not full at pickup, ask the Payless agent to record the exact starting level on the hire agreement. You are then only required to return it at that same level, not necessarily full.

Yes, you can add an additional driver to your Payless hire in Portland, but the additional driver must be present at the PDX counter at the time of pickup with a valid driving licence.

For Payless in Portland, the additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation to see whether this is included in your rate.

Important rules for additional drivers on Payless hires in Portland:

• The additional driver must be at least 25 years old at the time of pickup for Payless hires
• The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
• Both the main driver and the additional driver must sign the hire agreement at the counter
• Only drivers listed on the agreement are covered by protections such as CDW/LDW

If someone drives the Portland hire vehicle who is not listed on the agreement, cover may be void and additional charges may apply.

The minimum age to hire from Payless in Portland without a young-driver surcharge is 25 years old. Drivers aged 21 to 24 may still hire but will be subject to a daily young-driver surcharge at the PDX counter.

For Payless in Portland, the young-driver surcharge is US$13 per hire day plus taxes, with a maximum of US$65 plus taxes. Additionally, drivers under 25 are restricted from hiring certain vehicle classes, including full-size saloons, SUVs, minivans, luxury, and premium vehicles. Compact, economy, and intermediate categories are generally available to younger drivers.

• Drivers must be at least 21 years old to hire from Payless in Portland
• Drivers aged 21 to 24 pay the young-driver surcharge at the counter
• Drivers 25 and older pay no underage fee

Oregon is not one of the states (such as New York or Michigan) that requires hire companies to accept drivers as young as 18. The standard Payless minimum age of 21 applies at the Portland PDX location. Regardless of age, all drivers must present a valid driving licence and a major credit card in their name at the counter.