Payless Car Hire
in Orlando

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Hola Car Rentals is the only premium partner of the top car hire brands operating in Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Orlando.

No. With Hola Car Rentals, all costs and charges for your booking in Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Orlando International Airport (MCO) is located on-airport, with no shuttle required.

• Terminals A and B: counters are on Level 1 in the Ground Transportation area; vehicles are in the adjacent garage.
• Terminal C: counters are on Level 4; vehicles are in Garage C.

After collecting your luggage, follow the Ground Transportation signs to the appropriate level for your terminal. The walk from baggage claim to the Payless counter takes roughly 5 to 10 minutes, and reaching your vehicle bay takes another 2 to 5 minutes. Adding your flight number to your reservation helps ensure your vehicle is ready at the correct terminal when you arrive in Orlando.

The Payless counter at Orlando International Airport (MCO) operates Sunday through Saturday from 8:00 AM to midnight (approximately 08:00 to 23:59 daily).

If your flight arrives close to closing time, plan accordingly. Hire companies will generally hold your booking for up to 24 hours from the original pickup time if your flight is delayed, provided you arrive during service hours. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your Orlando Payless reservation.

Off-airport Payless locations in Orlando, such as the Kirkman Road branch near Universal Studios, have shorter hours (typically 08:00 to 18:00), so confirm the specific hours for your chosen location before arriving.

To pick up your Payless hire car in Orlando, bring all of the following physical documents:

• Original, unexpired driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold.
• Passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at the Payless counter in Orlando. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence. All documents must be physical; digital copies are not accepted.

Almost all toll roads in the Orlando area are cashless, and your Payless hire vehicle will include an electronic toll device or a plate-based billing system.

Common toll roads you may encounter in Orlando include SR-528, SR-417, and SR-408, with estimated costs of approximately US$5 to US$15 per day depending on your route.

At the Payless counter in Orlando, you will typically have two options:

• Unlimited toll package: approximately US$7.95 per day for Payless (capped at approximately US$37.95 per month) when tolls are incurred, covering unlimited toll usage during your hire.
• Pay per use: if you decline the package, tolls are captured via plate-based billing and charged to your credit card after the hire, along with administrative processing fees.

You may also opt out and use your own visitor toll pass (such as Florida's Toll Pass). If you do, inform the Payless agent at pickup so they can deactivate the vehicle's default device and avoid duplicate charges. Note that toll charges can appear on your statement days or even weeks after returning the car in Orlando.

Yes, a physical major credit card in the main driver’s name is required to pick up your Payless hire car in Orlando.

The card must have the driver’s name printed on it and must have sufficient available credit to cover the authorisation hold. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount is set by the Payless desk in Orlando and may vary by vehicle class.

• Debit cards and prepaid cards are not accepted for the deposit hold.
• Digital wallets and virtual card numbers are not accepted; you must present the physical card.
• Even if you prepaid your booking online, you must still present a physical credit card at the Orlando Payless counter.

The hold is a temporary authorisation, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 business days.

Yes, all bookings made through Hola Car Rentals, including Payless rentals in Orlando, include Tolls Cashback of up to 5% of your total booking value.

Orlando has several cashless toll roads such as SR-528, SR-417, and SR-408, so toll costs can add up during your hire. The cashback helps offset those expenses.

To claim your Tolls Cashback after your Orlando Payless hire:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number.
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid during the hire period.

The refund is issued to the original payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Yes, you can add an additional driver to your Payless hire in Orlando, but the additional driver must be present at the counter at pickup with a valid driver’s licence.

If your booking confirmation does not show the additional driver as included, Payless in Orlando charges a fee of US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes.

Important rules for additional drivers on Payless hires in Orlando:

• The additional driver must be at least 25 years old at the time of pickup for Payless.
• They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet.
• Both the main driver and the additional driver must sign the hire agreement.
• Only drivers listed on the agreement are covered by the hire protections.

Check your booking confirmation before arriving at the Orlando Payless counter to confirm whether an additional driver is already included in your rate.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a Payless hire in Orlando.

In Florida, the minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee at the Payless counter in Orlando. Drivers under 21 are generally not eligible to hire.

Additional restrictions that apply to under-25 renters at Payless in Orlando:

• Most vehicle classes are restricted; economy, compact, and intermediate categories are typically the only options available.
• The additional driver must also be at least 25 years old for Payless hires in Orlando.
• A major credit card in the renter’s name is still required for the deposit hold.

If you are between 21 and 24 and travelling from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see if an underage fee waiver applies for Avis or Budget alternatives in Orlando. This exception does not apply to Payless.

Payless hires in Orlando follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in Orlando:

• At pickup, verify the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a service fee. Returning the car full is always the most cost-effective option for your Orlando hire.

Yes, one-way hires are possible with Payless in Orlando, but a drop-off fee may apply depending on your return location.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. For example, a one-way from Orlando to Miami may carry a different fee than a one-way to Tampa or another Florida city. Some short-distance routes between nearby airports may not incur a drop-off fee at all.

How to check the fee for your Orlando Payless one-way hire:

• During booking, select your different return location and the system will display any applicable drop-off fee under the "To pay at destination" section.
• Your booking confirmation will also list the fee if one applies.
• The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking.

Cross-border one-ways (for example, from Orlando to another country) are often restricted or carry significantly higher fees. Confirm cross-border rules with the Payless counter before your trip.

The insurance coverage included in your Payless hire in Orlando depends on the rate plan you selected when booking through Hola Car Rentals.

The two main protections to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Payless vehicle in Orlando. Some U.S. states require a minimum level of liability cover; Florida does not mandate that hire companies include it by default, so checking your confirmation is important.

Review your Hola Car Rentals booking confirmation to confirm exactly which protections are included in your Orlando Payless rate. If you are unsure, contact support before pickup to avoid gaps in cover.

Yes, most bookings made through Hola Car Rentals, including Payless hires in Orlando, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible customers, the travel assistance coverage typically includes:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses.
• Legal assistance in the event of a road accident during your Orlando hire.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Payless hire in Orlando, for example after a highway incident or a medical emergency, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free). You can also reach them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Check your booking confirmation for the exact coverage limits and conditions that apply to your Orlando trip.

Yes, Payless has multiple hire locations in Orlando beyond the airport counter at MCO.

Known off-airport Payless locations in Orlando include:

• 5905 S Kirkman Road, Orlando, FL 32819 (near Universal Studios), with counter hours typically from 08:00 to 18:00.
• 2305 Hotel Plaza Blvd, Orlando (near Disney area).
• 8978 International Drive, Orlando (near SeaWorld).

At off-airport Payless locations in Orlando, you proceed directly to the on-site counter at the listed address; there is no terminal navigation or flight coordination involved. Keep in mind that off-airport locations have shorter operating hours than the MCO airport counter, so confirm hours before your arrival.

Prices at off-airport Payless locations in Orlando may differ from airport rates due to the absence of airport concession fees and other airport-specific surcharges. Your booking confirmation will show the exact fees applicable to your chosen pickup location.