Payless Car Hire
in El Paso

Hola Car Rentals is the only premium partner of the top car hire brands operating in El Paso, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in El Paso.

No. With Hola Car Rentals, all costs and charges for your booking in El Paso are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in El Paso charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your Payless hire car in El Paso, you must bring all of the following physical documents. Digital copies are not accepted at the counter.

• Original, unexpired driver’s licence in the main driver’s name
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted
• Passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

At the Payless counter in El Paso, confirm that all named drivers are added to the hire agreement, and review the contract before signing. A name mismatch between your licence, passport, and credit card is one of the most common reasons for delays at collection.

Yes, a major credit card is required to pick up your Payless hire car in El Paso. The card must be physical, in the main driver’s name, and have the driver’s name printed on it. Debit cards, prepaid cards, virtual cards, and digital wallets such as Google Pay or Apple Pay are not accepted for the authorisation hold.

At the Payless counter in El Paso, a temporary authorisation hold will be placed on your card. For a standard vehicle in the United States, this hold is typically around US$300 to US$400, though the exact amount depends on the vehicle class and location. This hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.

Tips to avoid issues at the El Paso counter:

• Notify your bank before travelling to prevent fraud blocks on in-person authorisations
• Bring a backup credit card in your own name in case your primary card is declined
• Confirm the hold amount with the Payless agent before the card is charged

The Payless counter at El Paso International Airport (ELP) operates from 7:00 AM to 11:00 PM daily. If your flight arrives after 11:00 PM, you may not be able to collect your vehicle that night, so it is important to plan your arrival accordingly.

Rental companies at ELP will generally hold your booking for up to 24 hours from the original collection time if your flight is delayed. If your delay extends beyond 24 hours, contact support as soon as possible, since changes are not guaranteed and the booking may be forfeited without a refund if the window passes.

For after-hours vehicle returns at the El Paso Payless location, a key drop box is typically available. Park and lock the car, then place your contract and keys in the drop box. Note that your liability for the vehicle may continue until the Payless agent formally checks it in the next morning, so document the car’s condition with photos before leaving.

When renting a Payless car in El Paso, you should know that Texas toll roads are almost entirely cashless. Overhead gantries read transponders or photograph licence plates, so there are no cash booths to stop at on most routes.

Your Payless hire vehicle in El Paso will include an electronic toll device. At collection you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all tolls during the rental period
• Pay per use: the Payless company bills you for each toll incurred, plus daily or administrative processing fees. These charges can appear on your card days or even weeks after you return the vehicle

Texas toll networks relevant to drivers from El Paso who travel to other parts of the state include TxTag (TxDOT), TollTag (NTTA) in the Dallas area, and EZ TAG (HCTRA) in Houston. El Paso itself has limited toll infrastructure compared to those metros, but if you plan to drive east towards San Antonio or Dallas, toll exposure increases significantly.

If you plan to use a personal transponder, inform the Payless agent at the El Paso counter so they can deactivate the vehicle’s default device and prevent duplicate charges.

Yes, all bookings made through Hola Car Rentals, including Payless hires in El Paso, include Tolls Cashback of up to 5% of your total booking value for tolls paid during the rental period.

How to claim your cashback after returning your El Paso Payless hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from the Payless counter, and a toll receipt or statement showing charges paid during the rental
• Include your full name, travel dates, and the last 4 digits of the card used for the booking

Example: if your El Paso Payless booking total was US$400, the maximum cashback is US$20. If you paid US$14 in tolls, you receive US$14 back. If you paid US$30, you receive the US$20 cap. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, drivers under 25 are subject to a young driver surcharge when renting from Payless in El Paso. The minimum age to hire without an additional fee is 25. Drivers aged 21 to 24 can hire but will pay a daily underage surcharge at the Payless counter in El Paso.

For Payless, the additional driver fee structure also applies to underage drivers: additional drivers for Avis, Budget, and Payless must generally be at least 25 years old at the time of collection.

Vehicle class restrictions also apply to under-25 renters. Categories such as full-size, SUV, minivan, luxury, and premium are typically restricted. Eligible classes for younger drivers are generally limited to economy, compact, and intermediate vehicles.

Texas does not have a state law requiring rentals to drivers under 25 the way New York and Michigan do, so the Payless policy at the El Paso counter governs. Budget for the surcharge when planning your trip, as it is a daily fee paid at the counter and is not included in your prepaid rate.

Payless hires in El Paso follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to avoid fuel fees on your El Paso Payless hire:

• At collection, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge
• Use the correct fuel type. Wrong-fuel incidents are not covered and may generate additional charges
• Refuel within approximately 10 miles or 15 km of the El Paso return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at the El Paso Payless location, leave the receipt in the key envelope and keep a photo of the full gauge on your phone

If you return the vehicle below the recorded starting level, Payless may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

The cover included in your Payless hire in El Paso depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the El Paso counter.

Common cover types and what they mean:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless hire vehicle itself. A deductible may still apply unless your confirmation states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Payless vehicle in El Paso. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended
• CDW and LIS are separate protections. You need both for comprehensive cover

Common exclusions regardless of plan include tyres, undercarriage, roof damage, DUI or reckless driving, and unauthorised drivers. Only drivers listed on the Payless hire agreement in El Paso are covered. If an incident occurs, report it to Payless immediately using the number on your hire agreement.

When collecting a Payless hire at El Paso International Airport (ELP), expect several local fees and taxes on top of your prepaid rate. These are standard charges at airport locations in Texas and are not unique to Payless.

• Airport Concession Recovery Fee (ACRF): hire companies pay a concession fee to operate at ELP and pass this cost to renters, typically up to 10 to 15% of the base rate depending on the brand
• Customer Facility Charge (CFC): approximately US$4.50 per hire day, covering the cost of airport rental facilities
• City and state vehicle hire tax: Texas imposes a vehicle hire tax, and El Paso may add a city-level surcharge, which combined can reach approximately 10% or more

Your booking confirmation will show which fees are included in your prepaid total and which are listed under the section for amounts due at collection. If your confirmation states that taxes and fees are included, you should not be billed again for those items at the Payless counter in El Paso. If you are charged for something not disclosed on your confirmation, Hola Car Rentals No Extra Charges© Coverage may apply after verification.

Yes, you can add an additional driver to your Payless hire in El Paso, but the additional driver must be present at the counter at the time of collection with a valid driver’s licence and any required IDP.

Key rules for additional drivers on Payless hires in El Paso:

• For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of collection in El Paso
• If your booking confirmation states that an additional driver is included at no charge, confirm this with the Payless agent before signing the agreement
• If the additional driver is not included in your rate, Payless charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes
• Both the main driver and the additional driver must sign the hire agreement at the El Paso counter
• Only drivers listed on the agreement are covered by CDW, LDW, and liability protections. Anyone not named on the contract who drives the vehicle may void cover

If you need to add a driver after collection, you must visit a Payless branch in person to update the agreement. Phone or chat requests alone are generally not sufficient.

El Paso has several road characteristics that can surprise drivers unfamiliar with the area, and knowing them before collecting your Payless hire will help you navigate more confidently.

• Texas-style motorways with frontage roads: I-10 and Loop 375 run parallel to service roads. Exits often require you to leave the motorway onto a frontage road before turning, which is different from direct ramp systems used in most other U.S. cities
• Continuous medians blocking left turns: many arterial roads in El Paso use raised medians that prevent left turns at certain intersections, forcing U-turns or alternative routes. This can be disorienting if you are used to more flexible grid layouts
• Dust storms: El Paso averages around 14 significant dust events per year, peaking between March and June. Visibility can drop to near zero on motorways with little warning. If you encounter a dust storm in your Payless hire, pull off the road safely, turn off your lights, and wait for conditions to improve
• I-10 downtown construction: widening and deck plaza projects are ongoing from 2025, causing lane shifts and delays in the downtown corridor
• High intersection crash rates: 87% of serious crashes in El Paso occur at intersections, so approach all intersections with extra caution

Reviewing your route before leaving the Payless counter in El Paso is strongly recommended.

Yes, one-way hires are possible with Payless in El Paso, but a drop-off fee typically applies when you return the vehicle to a different location than where you collected it.

How one-way fees work for Payless hires from El Paso:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is not a mileage or fuel charge but a separate repositioning fee set by Payless
• During the booking process on the Hola Car Rentals website, the drop-off fee will appear on the rate details page under the section labelled amounts due at destination, if it applies to your El Paso route
• Same-city pickups and returns (for example, El Paso Airport to a downtown El Paso location) often carry no drop-off fee, while longer routes to cities like San Antonio, Dallas, or Houston typically do
• Cross-border one-way hires, such as returning the Payless vehicle in Mexico, are generally not permitted or carry significant restrictions

If you change your return location after booking, the drop-off fee may be recalculated and the rate may reprice. Always confirm the fee shown on your confirmation matches what the Payless agent presents at the El Paso counter before signing.

Yes, most bookings made through Hola Car Rentals, including Payless hires in El Paso, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible renters, the travel assistance included with your El Paso Payless hire typically covers:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident, which can be particularly useful if an incident occurs on El Paso’s busy I-10 corridor or during a dust storm on a motorway
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This cover does not replace CDW or LDW for damage to the Payless hire vehicle, nor does it cover third-party liability to others. Those require separate cover confirmed on your hire agreement.

If you need assistance during your El Paso hire, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call.