VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with National in South Carolina include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in South Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in South Carolina.
Will I face unexpected charges at the National counter in South Carolina when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in South Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in South Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the National Car Hire locations in South Carolina?
National Car Hire operates six airport locations across South Carolina, all situated inside or directly adjacent to the terminals at major airports.
- Charleston International Airport (CHS), 5500 International Blvd, Suite 119, Charleston, SC 29418
- Florence Regional Airport (FLO), Florence
- Greenville-Spartanburg International Airport (GSP), 500 Aviation Parkway, Suite 24, Greer, SC 29651
- Hilton Head Island Airport (HHH), Hilton Head
- Myrtle Beach International Airport (MYR), 1097 Jetport Road, Myrtle Beach, SC 29577
- Columbia Metropolitan Airport (CAE), 3260 Airport Blvd, Suite 8, West Columbia, SC 29170
All National Car Hire counters in South Carolina are airport-based. There are no centre or off-airport city locations. When you arrive, follow the car hire signage inside the terminal to reach the National counter at your South Carolina airport.
How does the Emerald Club work at National Car Hire in South Carolina?
Yes, Emerald Club members can use the Emerald Aisle benefit at select National Car Hire locations in South Carolina, allowing for a faster pickup experience after counter clearance.
At the busiest South Carolina airports, including Charleston (CHS), Myrtle Beach (MYR), and Greenville-Spartanburg (GSP), Emerald Club members can proceed directly to the Emerald Aisle in the hire lot and choose their vehicle without waiting in a standard queue, subject to counter clearance first.
If you are not an Emerald Club member, you will need to visit the National Car Hire counter inside the terminal to complete your hire agreement before collecting your vehicle.
Note that Hola Car Rentals books through National as a partner brand. Express or membership programme benefits such as Emerald Club are not managed through the booking platform, so you should present your Emerald Club number directly at the National counter in South Carolina to ensure it is applied to your hire.
How do after-hours returns work at National Car Hire in South Carolina?
Yes, after-hours vehicle returns are available at all National Car Hire airport locations in South Carolina.
When returning your vehicle outside of counter operating hours at a South Carolina airport such as Charleston (CHS), Myrtle Beach (MYR), Greenville-Spartanburg (GSP), or Columbia (CAE), you should park the car in the designated National Car Hire spaces in the airport hire area and deposit the keys in the drop box located at the National counter inside the terminal building.
- Park in the marked National Car Hire spaces at the airport hire area
- Place your keys in the drop box at the National counter inside the terminal
- Keep a photo of the fuel gauge and odometer before leaving the vehicle
- Retain your hire agreement and any fuel receipts
Be aware that when returning after hours, the vehicle condition check will typically occur the following business day. Taking photos of the car at drop-off protects you in case any questions arise about the vehicle's condition after your South Carolina hire ends.
Are there toll roads in South Carolina and how do they affect my National Car Hire?
Yes, South Carolina has one primary toll road that may affect your National Car Hire trip: the Southern Connector on Interstate 185, a 16-mile route near Greenville connecting I-185 to I-385.
The Southern Connector uses the PalPass (also called Palmetto Pass) electronic toll system. Payment options include:
- PalPass transponder (electronic, cashless lanes)
- Cash with exact change at certain ramps, including Highway 20 and Fork Shoals Road
- Credit or debit cards (Visa, Mastercard, American Express, Discover) at mainline plazas only; PIN debit cards are not accepted
Toll costs for cars on the Southern Connector range from a minimum of US$ 0.075 to a maximum of US$ 3.00 for the full 16-mile route, which involves two toll points.
National Car Hire vehicles in South Carolina come equipped with an electronic toll device. At pickup you can enrol in an optional toll programme (typically US$ 3.95 to US$ 4.95 per day, capped at around US$ 19.75 per hire) that covers electronic toll lanes automatically. If you do not enrol and drive through a cashless lane, the hire company will bill the toll at the highest undiscounted rate plus an administrative fee of approximately US$ 15 per toll, capped at around US$ 90 per hire.
Can I get cashback on tolls paid during my National Car Hire trip in South Carolina?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your National Car Hire trip in South Carolina.
If you drive the Southern Connector near Greenville or any other toll road during your South Carolina hire, you can claim this benefit after returning the vehicle.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$ 400, the maximum cashback is US$ 20. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up a National Car Hire in South Carolina?
To collect your National Car Hire vehicle at any South Carolina airport, you must present the following physical documents at the counter:
- A valid, original driver's licence (not a digital copy) in the main driver's name
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting South Carolina from abroad
If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most South Carolina National Car Hire locations.
All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted at the counter. Debit and prepaid cards are not accepted for the security deposit hold.
How much is the security deposit for a National Car Hire in South Carolina?
When picking up a National Car Hire vehicle in South Carolina, the hire counter will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge but reduces your available credit until it is released after the hire ends.
For standard vehicles hired in the United States, including South Carolina, the typical hold is approximately US$ 300 to US$ 400. The exact amount can vary depending on the vehicle class, the specific South Carolina airport location, and the time of year. Premium or speciality vehicles may carry a higher hold.
Important points to keep in mind:
- The hold must be placed on a major credit card with the driver's name printed on the physical card
- Debit cards and prepaid cards are not accepted for the deposit at South Carolina National Car Hire counters
- After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release
- Bring a backup credit card in case your primary card is declined
Notify your bank of your travel to South Carolina before pickup to avoid fraud blocks on the authorisation.
What is the minimum age to rent from National Car Hire in South Carolina?
The minimum age to hire a vehicle from National Car Hire in South Carolina without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the counter.
For National Car Hire in South Carolina, the young-driver surcharge is approximately US$ 15 per day plus applicable taxes, paid at the counter. This fee is not included in your prepaid rate.
Additional restrictions that apply to under-25 drivers at South Carolina locations include:
- Most premium, full-size, luxury, convertible, minivan, and large SUV classes are restricted to drivers aged 25 and older
- Economy, compact, and intermediate vehicle classes are generally available to drivers aged 21 to 24
South Carolina does not have a state law requiring rentals to drivers under 21, so the minimum age at National Car Hire counters in South Carolina is 21 for young drivers and 25 to avoid the surcharge. Drivers must also present a valid licence and a major credit card in their name regardless of age.
Does travel assistance cover me if something goes wrong during my National Car Hire trip in South Carolina?
Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can help if an unexpected situation arises during your National Car Hire trip in South Carolina.
This benefit is particularly relevant if you experience a medical emergency while driving through South Carolina, for example on a remote stretch of highway or far from a major city. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. Pre-existing medical conditions are also excluded. This benefit does not cover damage to the National Car Hire vehicle itself, which is addressed separately by CDW/LDW coverage.
Can I add an additional driver to my National Car Hire in South Carolina?
Yes, you can add an additional driver to your National Car Hire reservation in South Carolina, either as part of your rate or for a fee paid at the counter.
For National Car Hire in South Carolina, the additional driver fee is approximately US$ 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
Requirements for adding a driver at any South Carolina National Car Hire counter:
- The additional driver must be present at pickup and show a valid driver's licence
- If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is also required
- The additional driver must meet the minimum age requirements for South Carolina
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by the vehicle's protections such as CDW/LDW. Anyone not named on the contract who drives the National Car Hire vehicle in South Carolina may void coverage and result in additional charges.
What fuel policy applies to National Car Hire vehicles in South Carolina?
National Car Hire vehicles in South Carolina follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return at any South Carolina National Car Hire location:
- At pickup, confirm the fuel level is recorded as full on the hire agreement and take a photo of the dashboard
- Refuel within approximately 10 miles of the return airport in South Carolina before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at South Carolina airports such as Charleston (CHS) or Myrtle Beach (MYR), leave the receipt in the key envelope and keep a photo of the full gauge
If you return the National Car Hire vehicle in South Carolina with less than a full tank, you may be charged for the fuel shortfall at the hire company's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy.
Does CDW insurance cover my National Car Hire vehicle in South Carolina?
Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) coverage can protect you against financial liability for damage to your National Car Hire vehicle in South Carolina, subject to the terms of your hire agreement.
Check your booking confirmation to confirm whether CDW or LDW is included in your rate for your South Carolina hire. If included, a deductible or excess may still apply unless your confirmation explicitly states zero deductible.
What CDW/LDW typically covers for your National Car Hire in South Carolina:
- Collision damage to the hire vehicle
- Theft or vandalism of the vehicle
- Repairs up to the vehicle's value, minus any applicable deductible
What CDW/LDW does not cover:
- Damage or injury caused to third parties (this requires separate liability cover such as LIS/SLI)
- Tires, wheels, undercarriage, or roof damage in most cases
- Incidents involving prohibited use such as off-road driving or driving under the influence
- Drivers not listed on the National Car Hire agreement in South Carolina
Always report any incident to National Car Hire immediately, as late reporting can invalidate your cover.
Can I pick up a National Car Hire in South Carolina and return it in another state?
Yes, one-way hires are generally possible with National Car Hire in South Carolina, allowing you to pick up at one of the South Carolina airport locations and return the vehicle in a different state, subject to availability and applicable fees.
A drop-off fee may apply when you return the vehicle to a location different from your South Carolina pickup point. This fee varies depending on the route, the distance between cities, the vehicle class, and the season. The drop-off fee will be shown under the "To pay at destination" section during the booking process and on your confirmation.
Key points to keep in mind for one-way hires from South Carolina:
- The drop-off fee is not included in your prepaid rate and must be paid at the counter
- Cross-border hires (for example, driving into Canada or Mexico) may be restricted or require prior authorisation from National Car Hire
- Driving across U.S. state lines from South Carolina is generally permitted when allowed by your hire agreement
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee
Always confirm one-way terms with the National Car Hire counter in South Carolina at pickup and review your hire agreement for any territory restrictions.
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